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Reviews of Comfort Suites Boone - University Area

2.5 out of 5
Comfort Suites Boone - University Area
1184 Highway 105, Boone, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 1002 reviews" "
Rating 8 - Good. 327 out of 1002 reviews" "
Rating 6 - Okay. 99 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

The hotel was nice. Clean and front desk was professional.
Stayed 1 night in Mar 2024
Response from Will on 18 Apr 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay enjoyable, and we hope to welcome you back again soon!

8/10 Good

Judi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Will on 18 Apr 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay enjoyable, and we hope to welcome you back again soon!

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, moments from downtown and the college. Great price and breakfast.
Stayed 1 night in Apr 2024
Response from Will on 18 Apr 2024
Thank you for taking the time to review us, and on behalf of hotel and our team, thank you for choosing us. We're pleased to learn that you enjoyed your stay, and we appreciate your invaluable feedback. We will be sure to share your kind remarks with our team! Thanks again, and we look forward to welcoming you back in the future.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast area was fantastic! Especially the men who kept everything supplied. We stayed two nights and there two different guys were in charge of that are. They were super busy, and had great attitudes. The whole atmosphere at the hotel was pleasant. We will be staying there again.
Stayed 2 nights in Apr 2024
Response from Will on 18 Apr 2024
Thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay enjoyable, and we will be sure to share your kind remarks with our team. Thanks again, and we look forward to welcoming you back soon!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Will on 18 Apr 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay enjoyable, and we hope to welcome you back again soon!

4/10 Poor

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were not clean the rooms were shabby Definitely with stay somewhere else next time
Stayed 3 nights in Apr 2024
Response from Will on 15 Apr 2024
Thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're disappointed to learn about your experience, and we can assure you that this particular experience does not meet our standards. We will be sure to share you feedback with our management team. We hope that you will allow us another opportunity in the future to provide you with a stay that you deserve.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Will on 15 Apr 2024
Thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay pleasant, and we appreciate your invaluable feedback. We hope to welcome you back again in the future.

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
I like how the rooms and areas were set up it was very nice and cozy. I just wished the pool and exercise room were bigger.
Stayed 2 nights in Apr 2024
Response from Will on 12 Apr 2024
Thanks for taking the time to review us, and on behalf of our team, thank you for choosing us. We're pleased to learn that you found your stay enjoyable, and we appreciate your invaluable feedback. We also would like to apologize for any inconvenience that you may have experienced in relation to the pool and fitness center. Thanks again, and we hope that you will continue to consider us in the future.

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there before and liked it, diner next door is great, try the fish.
Stayed 2 nights in Apr 2024
Response from Will on 10 Apr 2024
Thanks for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing us. We're pleased to learn that you continue to choose us, and we appreciate your invaluable feedback. We look forward to serving you again in the future.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Reliable
Stayed 2 nights in Mar 2024
Response from Will on 2 Apr 2024
Thanks for taking the time to review us, and we appreciate your business. We're pleased to learn that you found your stay pleasant, and we look forward to welcoming you back again soon.

10/10 Excellent

Ester

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great service, staff and breakfast was delicious, we specifically had a room right by the street and it was a bit noisy they had no problem giving us a different more quiet room. Loved our two night stay!
Stayed 2 nights in Mar 2024
Response from Will on 2 Apr 2024
Thanks for taking the time to review us! We appreciate both your business and your invaluable feedback. We're pleased to learn that you found our staff courteous and breakfast delicious. We're also happy to know that our team members were able to accommodate your request to move rooms! We will be sure to share your kind remarks with our team. We hope to see you again in the near future.

10/10 Excellent

Ryan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and spacious. No complaints at all
Stayed 1 night in Mar 2024
Response from Will on 2 Apr 2024
Thank you for taking the time to review us, and we appreciate your invaluable feedback. We're pleased to learn that you found our hotel clean, comfortable and spacious. We will be sure to share your kind remarks with our team. Thanks again, and we look forward to seeing you again in the future.

10/10 Excellent

Dustin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Will on 2 Apr 2024
Thanks for taking the time to review us, and we appreciate you choosing to stay with us. We hope you will continue to choose us in the future.

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the money
Stayed 3 nights in Mar 2024
Response from Will on 25 Mar 2024
Thank you for taking the time to review us. We appreciate your business and feedback. We're pleased to learn that you found your stay pleasant, and we look forward to welcoming you back in the future.

6/10 Okay

Kimberly, Lumberton

Travelled with partner
Liked: Staff & service, amenities
Staff was very nice but, the rooms could be cleaned a little better.
Stayed 1 night in Mar 2024
Response from Will on 21 Mar 2024
Thank you for taking the time to review us, and we appreciate both your business and feedback. We're pleased to learn that you found our staff courteous, however, we recognize that we missed the mark in relation to the cleanliness of your guest room, and for that we would like to offer you our sincere apologies. We hope you will allow us to provide you with a stay in the future that exceeds your expectations.

10/10 Excellent

Noraida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good breakfast, great location.
Stayed 1 night in Mar 2024
Response from Will on 20 Mar 2024
Thank you for taking the time to review us, and we appreciate your invaluable feedback. We're pleased to learn that you found our hotel clean, breakfast sufficient, location convenient, and our staff courteous. We will be sure to share your kind remarks with our team! We hope to see you again in the future.

10/10 Excellent

Elizabeth

Stayed 2 nights in Mar 2024
Response from Will on 9 Apr 2024
Thanks for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you enjoyed your stay, and we look forward to serving you again in the future!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is pretty with a fureplace and nice seating. The room is larhe with a seating area.
Stayed 1 night in Mar 2024
Response from Will on 6 Mar 2024
Thanks for taking the time to review us, and we appreciate your business. We're pleased to learn that you enjoyed your stay, and we would like to thank you for your feedback. We will be sure to share your kind remarks with our team.

10/10 Excellent

Teresa

Stayed 2 nights in Mar 2024
Response from Will on 25 Mar 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing us. We're pleased to learn that you enjoyed your stay, and your feedback is much appreciated. We look forward to serving you again in the future.

10/10 Excellent

Kendall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Staff was super nice and helpful. The room was pretty clean. No complaints.
Stayed 1 night in Mar 2024
Response from Will on 6 Mar 2024
Thanks for taking the time to review us, and we appreciate your invaluable feedback. We're pleased to learn that you enjoyed your stay, and we will certainly share your kind remarks with our team. We hope to see you again in the future!

8/10 Good

Clint

Liked: Staff & service, property conditions & facilities
My room was spacious, and most everything was as expected. However I felt like the carpet in room 330 needs to probably be changed due to excessive stains
Stayed 2 nights in Feb 2024
Response from Will on 26 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you found your room spacious and that you generally enjoyed your stay. In relation to the stains on the carpet in your room, we will be sure to get with the hotel's management team and look into this particular issue. Thanks again, and we hope to see you again in the near future.

10/10 Excellent

Rick

Stayed 1 night in Feb 2024
Response from Will on 20 Mar 2024
Thank you for taking the time to review us, and we appreciate your business. We're pleased to learn that you enjoyed your stay with us, and we hope to welcome you again in the future!

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old property, kept fairly well. Room was not clean as I like. Hair in shower upon arrival, trash on floor behind a chair and ear ring backing on floor by bed. Staff very friendly and nice!
Stayed 2 nights in Feb 2024
Response from Will on 26 Feb 2024
Thank you for taking the time to review us, and we appreciate both your business, and your invaluable feedback. We would like to offer you our sincere apologies in relation to the state of your room. We can assure you that this feedback will be shared with our Housekeeping Department in order to prevent future instances. We're pleased to learn that it wasn't too much of a nuisance and that you found other aspects of your stay pleasant. We do hope to see you again in the future!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Will on 23 Feb 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for both your business and your invaluable feedback. We're pleased to learn that you found your stay pleasant, and we look forward to welcoming you back again in the future!

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value- clean, quiet with friendly service.
Stayed 1 night in Feb 2024
Response from Will on 21 Feb 2024
We would like to thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found our staff courteous, and the hotel clean and quiet. We appreciate your invaluable feedback, and we will be sure to share your kind remarks with our team. We look forward to welcoming your back again soon!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well-maintained. We had a great stay and I would stay here again!
Stayed 1 night in Feb 2024
Response from Will on 21 Feb 2024
We would like to thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found the property clean and well maintained, and we appreciate your invaluable feedback. We will be sure to share your kind remarks with our team. We look forwarding to welcoming you back again soon!

8/10 Good

Alison, Apex

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lobby is cozy and attractive with the fireplace and seating. Breakfast had lots of options. Pool was nice, but could use a little cleaning (sand at the bottom) and freshening up the smell. The person at the front desk when we checked in and out was not all that friendly.
Stayed 1 night in Feb 2024
Response from Will on 21 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you found the lobby cozy, and breakfast plentiful. We're also pleased to learn that you enjoyed the pool, however, we do understand that there may have been some issues that require our attention, and we can assure you that we will share this feedback with our team in order to correct appropriately. In relation to your interactions with our Front Desk Agents, they should make all of our guests feel comfortable and welcomed, so we will absolutely address this with our Front of House team. We hope to see you again soon!

8/10 Good

Arun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hote
Stayed 2 nights in Feb 2024
Response from Will on 20 Feb 2024
Thanks for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you enjoyed your stay, and we look forward to welcoming you back soon!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in Feb 2024
Response from Will on 20 Feb 2024
Thank you for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you enjoyed your stay, and we look forward to welcoming you back in the future!

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The interior is attractive.
Stayed 1 night in Feb 2024
Response from Will on 14 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate your feedback. We're pleased to learn that you had a pleasant experience, and we will be sure to share your kind remarks with our team. We hope you will continue to choose us in the future.

10/10 Excellent

cathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Feb 2024
Response from Will on 13 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and invaluable feedback. We're pleased to learn that you enjoyed your stay, and we will be sure to share your kind remarks with our team. We look forward to welcoming you back again soon!

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent and the cookies are great!
Stayed 1 night in Feb 2024
Response from Will on 13 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and invaluable feedback. We're pleased to learn that you had an enjoyable stay, and we will be sure to share your kind remarks with our team. Thanks again, and we look forward to welcoming you back again soon!

10/10 Excellent

cathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and cheap
Stayed 1 night in Feb 2024
Response from Will on 7 Feb 2024
Thank you for taking the time to review us and we appreciate your business. We're pleased to learn that you found your stay to be a pleasant one and we look forward to serving you again in the future!

10/10 Excellent

Dale

Stayed 2 nights in Feb 2024
Response from Will on 20 Mar 2024
Thank you for taking the time to review us, and we appreciate your business. We're pleased to learn that you enjoyed your stay with us, and we hope to welcome you again in the future!

10/10 Excellent

Ashley

Stayed 1 night in Feb 2024
Response from Will on 20 Mar 2024
Thank you for taking the time to review us, and we appreciate your business. We're pleased to learn that you enjoyed your stay with us, and we hope to welcome you again in the future!

4/10 Poor

Nicholas

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Red wet stains all over the carpet, the room had a weird smell. Wouldn’t recommend.
Stayed 1 night in Feb 2024
Response from Will on 7 Feb 2024
Thank you for taking the time to review us and bring these concerns to our attention. We would like to offer you our sincere apologies in relation to the inconveniences experienced. We have shared your feedback with our team in order to address and correct appropriately. Again, we offer you our sincere apologies and we hope you will allow us an opportunity in the future to exceed your expectations.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how everything you could possibly need was easily available to guests. The pool was nice, the rooms were spacious and clean. Will be back again soon.
Stayed 1 night in Jan 2024
Response from Will on 29 Jan 2024
Thank you for taking the time to review us and we appreciate your invaluable feedback. We're pleased to learn that you found the pool nice and our guest rooms spacious and clean! We look forward to welcoming you back in the future.

6/10 Okay

Madonna

Travelled with family
Cleanliness of the hotel was okay. The weather was very snowy and with the tracking in of mud, salt and snow, I imagine it would take a lot to keep the lobby clean. The front desk staff was not very friendly. It was only upon checkin was the front desk attendant friendly. All encounters with them thereafter were not that friendly. After my 2nd night I asked to have my room serviced. She told me they only service every 3 nights but I told her I would be checking out the next day. All I wanted was my trash cans emptied, some more toilet paper and my beds made. She said okay and would put in a ticket to housekeeping. We returned at 8pm and the room was not serviced at all. The only good encounter were the two gentlemen working so hard to make breakfast for a busy hotel. They were so friendly and reassuring that more food was coming out. Overall, I probably will not stay here again. It was definitely an older and more run-down hotel and other surrounding hotels seem newer.
Stayed 3 nights in Jan 2024
Response from Will on 23 Jan 2024
We would like to thank you for taking the time to review us and we appreciate you choosing to stay with us. We're happy to learn that you found some aspects of your stay, particularly in relation to our breakfast attendants, enjoyable. However, we do recognize that your stay was not perfect, and we would like to offer you our sincere apologies for the inconveniences experienced. It is our goal to offer our guests a stay that exceeds their expectations and it appears we failed to provide you with that experience. We appreciate your invaluable feedback, and we can assure you that your feedback will be shared with the hotel's management team to ensure certain items are addressed with the appropriate party. We hope you will allow us another opportunity in the future to provide you with a stay that you deserve.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Will on 22 Jan 2024
Thanks for taking the time to review us and we appreciate you choosing to stay with us. We're pleased to learn that you had a pleasant experience, and we look forward to seeing you again in the future!

4/10 Poor

Juan Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Will on 22 Jan 2024
Thank you for taking the time to complete this survey, and on behalf of the hotel, thank you for choosing to stay with us. We're displeased to learn that you found your stay to be a 4/10 and we would like to offer you our sincere apologies in relation to any inconveniences that you may have experienced while staying with us. We hope you will give us another opportunity in the future to exceed your expectations.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Will on 23 Jan 2024
We would like to thank you for taking the time to review us and we appreciate your business. We're pleased to learn that you had a pleasant experience while staying with us and we hope that you will continue to choose us in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Great getaway
We were impressed with our stay. Enjoyed sitting around the fireplace with friends. Room was clean. We will definitely be back.
Stayed 3 nights in Jan 2024
Response from Will on 22 Jan 2024
We would like to thank you for taking the time to complete this survey, and on behalf of the hotel, thank you for choosing to stay with us. We're pleased to learn that you had such a great experience and that you found the rooms clean, and the property cozy. We look forward to seeing you again in the future!

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to ski resorts. Excellent value with high quality.
Stayed 1 night in Jan 2024
Response from Will on 22 Jan 2024
We would like to thank you for taking the time to review us, and on behalf of the hotel, thank you for choosing to stay with us. We're thrilled to learn that you had a pleasant experience, and we will be sure to share your remarks with our team. Thanks, and we look forward to seeing you again in the future!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here regularly and always great.
Stayed 1 night in Jan 2024
Response from Will on 19 Jan 2024
We would like to thank you for taking the time to complete this survey, and on behalf of the hotel, thank you for choosing to stay with us! We're pleased to learn that you stay with us often and that you always find it pleasant. We appreciate your invaluable feedback, and we will be sure to share your remarks with our team. Thanks again, and we look forward to seeing you again in the future.

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotel stays are family has had. The staff was great, the rooms were roomy and clean, breakfast was great, and our kids enjoy the pool. Thank you so much!
Stayed 2 nights in Jan 2024
Response from Will on 18 Jan 2024
We would like to thank you for taking the time to review us! We greatly appreciate your business and positive feedback in relation to our staff, rooms, breakfast and amenities. We're thrilled to learn that you and your family had such a wonderful experience, and we can't wait to see you all again in the future!

10/10 Excellent

Vinay

Stayed 1 night in Jan 2024
Response from Will on 17 Jan 2024
We would like to thank you for taking the time to review us, and we appreciate you choosing to stay with us. We're pleased to learn that you had a pleasant stay, and we look forward to seeing you again in the future!

6/10 Okay

Tiffany

Stayed 2 nights in Jan 2024
Response from Will on 16 Jan 2024
Thanks for taking the time to review us and we appreciate you choosing to stay with us. It appears that we failed to exceed your expectations while staying with us and for that we apologize. We do hope that you found some aspects of your stay enjoyable and were able to rest comfortably. We hope you will allow us an opportunity in the future to provide you with a more satisfactory stay.

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Will on 8 Jan 2024
Thank you for taking the time to review us and we appreciate your 10/10 rating! We're pleased to learn that you had such a great experience, and we hope that you will continue to choose us in the future.

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good,clean, and comfortable
Breakfast was awesome and staff was super friendly.
Stayed 2 nights in Jan 2024
Response from Will on 8 Jan 2024
Thank you for taking the time to complete this survey and on behalf of the hotel, thank you for choosing to stay with us. We're pleased to learn that you found your stay clean and comfortable, and our staff kind and courteous. We will be sure to share your remarks with our team. We hope to see you again soon!

10/10 Excellent

Nadtayanee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family
Very comfortable
Stayed 1 night in Jan 2024
Response from Will on 8 Jan 2024
Thank you so much for taking the time to review us, and we appreciate your invaluable feedback! We're happy to know that you and your family were able to relax comfortably and enjoy the many amenities provided, especially our beautiful fireplace. We look forward to seeing you all again in the future.