Front of property – evening/night

Reviews of The Lodge at Chetola Resort

3.5 out of 5
The Lodge at Chetola Resort
185 Chetola Lake Drive, Blowing Rock, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1002 reviews" "
Rating 8 - Good. 245 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 4 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort. Lumpy pillows.
Stayed 1 night in Apr 2024

8/10 Good

Gisela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the hotel, very good location, nice rooms and bathrooms. Restaurant was very good
Stayed 4 nights in Mar 2024

10/10 Excellent

jeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautifully maintained. The staff is professional and attentive. The rooms are appointed very well. I will be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Hazel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Chetola Management on 25 Mar 2024
Thank you for choosing to leave a review for Chetola Resort. We appreciate your feedback. If you have any specific comments or details you'd like to share about your experience at our resort, please feel free to let us know. Your input helps us ensure that we continue to provide excellent service to all our guests.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nicely updated. No problems with the bathroom. The property is beautiful with a peaceful walking trail and lots of areas to sit or play games like corn hole. A couple of minor cons are that it’s easy to hear through the walls, mattresses aren’t that comfortable, and the elevators don’t seem to be high quality. Despite this we would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Chetola Management on 25 Mar 2024
Thank you for sharing your feedback about your recent stay at Chetola Resort. We're delighted to hear that you found the room clean and nicely updated, and that you enjoyed the beautiful property and its amenities, such as the walking trail and outdoor seating areas.We appreciate your comments about the noise levels, mattress comfort, and elevator quality. Your feedback helps us identify areas for improvement and we will certainly take it into consideration as we strive to enhance the guest experience.We're thrilled to hear that despite these minor cons, you would still choose to stay with us again. We look forward to welcoming you back and providing you with another memorable experience at Chetola Resort.

6/10 Okay

Julie, Chapel Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Definitely ask for a room that faces the lake - the other side faces the parking lot. They call it hillside view, but it’s a parking lot view.
Stayed 3 nights in Mar 2024
Response from Chetola Management on 13 Mar 2024
Thank you for sharing your feedback about your stay at Chetola Resort. We're glad to hear that you found the location convenient. We apologize for any confusion regarding the room views and appreciate your suggestion to request a lake-facing room for a better experience. Your input helps us improve, and we hope to welcome you back for another enjoyable stay in the future. If you have any further comments or concerns, please feel free to reach out.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, peaceful and serene. Restaurant and pool were great. Room was very clean and comfortable. Staff was great and very helpful.
Stayed 2 nights in Mar 2024
Response from Chetola Management on 13 Mar 2024
Thank you for choosing Chetola Resort for your getaway, and we're thrilled to hear that you enjoyed your stay with us! We're delighted that you found our property beautiful, peaceful, and serene, and that you were able to relax and unwind during your visit. It's fantastic to hear that you enjoyed our restaurant and pool facilities, and we're glad that you found your room clean, comfortable, and well-appointed. Our team strives to provide exceptional service, and we're delighted that they were able to assist you throughout your stay. We appreciate your kind words and feedback, and we hope to have the pleasure of welcoming you back to Chetola Resort for another wonderful experience in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how close it is to the town. Great places to eat and shop. I did not like the resort fee that was added when I checked in. On the booking through expedia it stated all taxes and FEES included. The resort did credit me for the fee. I will defintely book there again.
Stayed 1 night in Feb 2024
Response from Chetola Management on 13 Mar 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the proximity of our resort to the town and the amenities it offers. We apologize for any confusion regarding the resort fee and appreciate your understanding. We strive to be transparent about all charges associated with your stay, and we're glad we were able to address this issue and credit you accordingly. We look forward to welcoming you back for another enjoyable stay in the future. If you have any further concerns or questions, please feel free to reach out to us directly. Thank you for choosing Chetola Resort, and we look forward to your next visit!

10/10 Excellent

Deivilaidy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Chetola Management on 4 Mar 2024
Thank you for your review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another 5-star experience at Chetola Resort!

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First rate lodge, probably the cleanest room I’ve ever stayed in, the staff was great and made us feel very welcome, breakfast in the Timberlake restaurant was very good as was the service. We look forward to our next stay at Chetola!
Stayed 2 nights in Feb 2024
Response from Chetola Management on 4 Mar 2024
Thank you for your fantastic review of Chetola Resort! We're thrilled to hear that you had a first-rate experience during your stay. It's wonderful to know that you found your room exceptionally clean, enjoyed the delicious breakfast at Timberlake restaurant, and received excellent service from our staff. We can't wait to welcome you back for another memorable stay. See you soon!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Chetola and so close to Downtown Blowing Rock. This is one of our favorite get aways!
Stayed 2 nights in Feb 2024
Response from Chetola Management on 13 Feb 2024
We're delighted to hear that you love Chetola Resort and that it's one of your favorite getaways! Being so close to Downtown Blowing Rock definitely adds to the charm and convenience of our location. Thank you for your kind words, and we look forward to welcoming you back for many more wonderful stays in the future!

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Our room was ok, but looked dated. It also had a connecting door to the room beside us, and you could hear every word the people next to us said. The hair dryer was sparking and didn’t work well. Not what I expected for the price
Stayed 1 night in Feb 2024
Response from Chetola Management on 13 Feb 2024
We're sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. We apologize for any inconvenience caused by the dated appearance of your room and the noise from the connecting door. Additionally, we regret that the hair dryer did not meet your expectations. Please know that we take these concerns seriously and will address them promptly to ensure a more comfortable and enjoyable stay for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience.

10/10 Excellent

lindsay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chetola Management on 13 Feb 2024
Thank you for your review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another 5-star experience at Chetola Resort!

2/10 Terrible

Debora

Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel is very nice overall. But I found a dental floss in the shower at night. Reported the incident with receptionist at night. Nothing was done.
Stayed 1 night in Jan 2024
Response from Chetola Management on 6 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we have addressed this matter with our housekeeping team to ensure that such oversights do not occur in the future. We take cleanliness and hygiene very seriously. We truly appreciate your understanding and bringing this matter to our attention. If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with good amenities. Good restaurant on site. Friendly staff.
Stayed 2 nights in Jan 2024
Response from Chetola Management on 30 Jan 2024
Thank you for taking the time to share your positive feedback about Chetola Resort. We're delighted to hear that you found our property clean with good amenities, enjoyed the on-site restaurant, and encountered friendly staff during your stay.Your satisfaction is our top priority, and we appreciate your kind words. If there's anything specific you loved or any areas where we can improve, please feel free to share your thoughts. We look forward to welcoming you back to Chetola Resort for another wonderful experience.

10/10 Excellent

Myra

Stayed 2 nights in Jan 2024
Response from Chetola Management on 25 Mar 2024
Thank you for choosing to leave a review for Chetola Resort. We appreciate your feedback. If you have any specific comments or details you'd like to share about your experience at our resort, please feel free to let us know. Your input helps us ensure that we continue to provide excellent service to all our guests.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to relax and enjoy the scenery.
Stayed 3 nights in Jan 2024
Response from Chetola Management on 30 Jan 2024
Thank you for taking the time to share your experience at Chetola Resort. We're pleased to hear that you found our resort to be a nice place to relax and enjoy the scenery. Creating a peaceful and enjoyable environment for our guests is one of our top priorities.If there's anything specific you loved about your stay or if you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
We visited Chetola on a snowy evening in January and felt that we were truly transported to another place. Beautiful facility with warm, accommodating staff and service. We’ll be back!
Stayed 1 night in Jan 2024
Response from Chetola Management on 30 Jan 2024
Thank you for choosing to stay at Chetola Resort and for sharing your positive experience with us. We're delighted to hear that you felt transported to another place and enjoyed our beautiful facility, warm staff, and accommodating service.Your feedback is greatly appreciated, and we look forward to welcoming you back to Chetola Resort for another wonderful stay in the future. If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again!

8/10 Good

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge and property are beautiful. The Staff was friendly. We were disappointed in the quality of the food at the Timberlake restaurant.
Stayed 2 nights in Jan 2024
Response from Chetola Management on 30 Jan 2024
Thank you for choosing Chetola Resort and taking the time to share your thoughts. We're delighted to hear that you found our lodge and property beautiful and our staff friendly. However, we regret to learn that the quality of the food at Timberlake restaurant did not meet your expectations.Your feedback is important to us, and we appreciate your honesty. We will certainly review this matter with our culinary team to identify areas for improvement and ensure a more satisfying dining experience for our guests.We hope you will consider returning to Chetola Resort, and we look forward to the opportunity to exceed your expectations in the future.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Chetola Management on 30 Jan 2024
Thank you for sharing your feedback with us. We value your opinion, and we're sorry to learn that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate any additional details you can provide regarding your stay.If there were specific areas where we can improve or if there are aspects that stood out to you, please let us know. Your insights are invaluable as we strive to enhance our services and make every guest's experience memorable.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

4/10 Poor

Ivan

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Guest Relations on 13 Jan 2024
Thank you for taking the time to leave us your feedback. Please accept our apologies that you were less than satisfied with your stay with us. We have researched your reservation and cannot find any record of you bringing any items to our attention during your stay so that we could have been given the opportunity to rectify any issues. We would all like to thank you for choosing to stay with us and hope that you will give us an opportunity to restore your faith in us in the future.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picturesque and close to blowing rock town
Response from Guest Relations on 13 Jan 2024
Thank you for taking the time to leave us your feedback following your recent reservation. We would all like to thank you for choosing to stay with us and hope that we will have the opportunity to welcome you back again soon. Best regards, Guest Relations

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Chetola Management on 9 Jan 2024
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you enjoyed your stay at Chetola Resort. If you have any specific feedback or suggestions on how we can make your next visit even more exceptional, please feel free to share. We truly appreciate your support and hope to welcome you back to Chetola in the future.

10/10 Excellent

John

Stayed 3 nights in Dec 2023
Response from Chetola Management on 30 Jan 2024
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience at Chetola Resort. Your positive feedback means a lot to us, and we're delighted to know that our efforts to provide a great stay did not go unnoticed.We look forward to the pleasure of hosting you again in the future. If you have any specific highlights or aspects of your stay that stood out, feel free to share them. Your insights are valuable as we strive to continuously enhance our guests' experiences.

6/10 Okay

Regine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Chetola Management on 9 Jan 2024
Thank you so much for taking the time to leave us a 6 out of 10! We're thrilled to hear that you enjoyed your stay at Chetola Resort. If you have any specific feedback or suggestions on how we can make your next visit even more exceptional, please feel free to share. We truly appreciate your support and hope to welcome you back to Chetola in the future.

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chetola Management on 20 Dec 2023
Thank you so much for giving us a 8 of 10 rating! We appreciate your positive feedback and are thrilled to know you had a great experience. If you have any specific comments or suggestions you'd like to share, we'd love to hear them.Looking forward to welcoming you back for another wonderful experience at Chetola Resort!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort with lots to do. The dinner at the restaurant was outstanding!!
Stayed 1 night in Dec 2023
Response from Chetola Management on 20 Dec 2023
Thank you so much for your delightful review! We're thrilled to hear that you found Chetola Resort beautiful and that you enjoyed an outstanding dinner at our restaurant. It's wonderful to know that our efforts to provide a memorable experience were successful.Our team takes great pride in delivering exceptional service and cuisine, and it's rewarding to receive positive feedback. Your kind words are truly appreciated.If there's anything specific that made your dining experience outstanding, or if you have any suggestions for improvement, we'd love to hear more. Your insights are valuable as we continuously strive to enhance the guest experience.Once again, thank you for choosing Chetola Resort, and we look forward to welcoming you back for more wonderful experiences in the future.

10/10 Excellent

Kristi

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and beds are actually comfortable. All the staff we encountered were polite. The restaurant there is pricy but convenient and the waitresses were pretty good also. Would stay here again.
Stayed 2 nights in Dec 2023
Response from Chetola Management on 20 Dec 2023
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our rooms clean, the beds comfortable, and the staff polite during your stay at Chetola Resort.It's wonderful to know that you appreciated the convenience of our restaurant and the service provided by our waitresses. Your kind words serve as a great encouragement to our team.We're honored that you would consider staying with us again. Should you have any specific preferences or requests for your next visit, please don't hesitate to let us know. We're here to ensure your experience is exceptional each time.Thank you once more for choosing Chetola Resort, and we eagerly await the opportunity to welcome you back.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay if you’re there to enjoy the area for Christmas. We were so close to Tweetsie and the property itself is beautifully decorated inside and out for the holiday. Our room was clean and cozy. The staff at the Lodge and in the restaurant were so friendly. We hope to visit again!
Stayed 2 nights in Dec 2023
Response from Chetola Management on 20 Dec 2023
Thank you for sharing your delightful experience at Chetola Resort during the Christmas season! We're thrilled to hear that you enjoyed the festive decorations both inside and outside the property, creating a beautiful and cozy atmosphere.It warms our hearts to know that the staff at the Lodge and in the restaurant contributed to making your stay memorable. Your kind words about their friendliness are truly appreciated.We look forward to the opportunity to welcome you back for another visit. If there's anything specific you'd like to experience or explore on your next stay, please feel free to let us know. We're here to ensure your future visits are just as wonderful.Thank you for choosing Chetola Resort, and we can't wait to have you back!

10/10 Excellent

Catherine

Travelled with partner
Stayed 1 night in Dec 2023
Response from Chetola Management on 20 Dec 2023
Thank you so much for giving us a 5-star rating! We appreciate your positive feedback and are thrilled to know you had a great experience. If you have any specific comments or suggestions you'd like to share, we'd love to hear them.Looking forward to welcoming you back for another wonderful experience at Chetola Resort!

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely and well designed. The staff were very friendly. The hot tub jets did not put out enough power but it was a nice, large hot tub and the environment was quite pleasing.
Stayed 1 night in Nov 2023
Response from Chetola Management on 29 Nov 2023
Thank you for your positive review! We're delighted to hear that you found everything lovely and well-designed. It's wonderful to know that our staff's friendliness left a positive impression on you. We appreciate your feedback about the hot tub and will certainly look into enhancing the jet power for a more enjoyable experience. We hope to welcome you back soon for another pleasing stay!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Nov 2023
Response from Chetola Management on 29 Nov 2023
Thank you for the kind words! We're thrilled to hear that you found our place beautiful. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to welcome you back soon!

6/10 Okay

Natasha, Davidson

Travelled with partner
The room was clean, but the showers have a “safety feature” that stops them from getting hot. It was cold in the mountains and we wanted warm showers. They sent a repairman but he said he couldn’t override the safety lock that stopped the shower handle from going more than 3/4 of the way toward hot. Big bummer to be shivering in and after our showers. Also would have appreciated a coffee station in the lobby so we could get some fresh coffee whenever, instead of that terrible in-room kind.
Stayed 2 nights in Nov 2023
Response from Chetola Management on 29 Nov 2023
We are terrible sorry for the inconvenience you experienced, and we understand some people enjoy hotter water, but we must take into consideration that everyone cant and the last thing we want is for someone to get burnt due to overly hot water. Lastly at 9am, we move the complimentary coffee to our wading room.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Chetola Management on 29 Nov 2023
Thank you so much for your 5-star rating! We appreciate your positive feedback, and we're delighted to hear that you had a great experience. If you have any specific comments or suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Chetola Management on 29 Nov 2023
Thank you so much for your 10 out of 10 rating! We appreciate your positive feedback, and we're delighted to hear that you had a great experience. If you have any specific comments or suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and we will go back
Stayed 1 night in Oct 2023
Response from Chetola Management on 29 Nov 2023
Thank you for your positive feedback! We're delighted to hear that you had a wonderful experience. We look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. We appreciate your support and hope to see you again soon!

4/10 Poor

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not well managed!
We were put in a room two doors down from someone with a dog who barked for hours. When we complained at the front desk, they said that there was nothing they could do.
Stayed 2 nights in Oct 2023
Response from Chetola Management on 29 Nov 2023
We sincerely apologize for the disruption caused by the barking dog during your stay. This is not the experience we aim to provide, and we understand the impact it had on your comfort. Our team will review and address our policies to ensure a better resolution in such situations in the future. We appreciate your understanding and hope to have the opportunity to make it right on your next visit.

10/10 Excellent

Andrew, Puyallup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - Lakeside view was very nice. Staff was excellent
Stayed 3 nights in Oct 2023
Response from Chetola Management on 31 Oct 2023
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed the lakeside view and that our staff provided you with excellent service. Your kind words mean a lot to us, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT PLACE
Stayed 3 nights in Oct 2023
Response from Chetola Management on 23 Oct 2023
Thank you so much for leaving us a 5-Star review!! We would love to learn about anything specific that made your trip so wonderful! We hope to welcome you back soon!

10/10 Excellent

Hannah

Stayed 2 nights in Oct 2023
Response from Chetola Management on 29 Nov 2023
Thank you so much for your 5-star rating! We appreciate your positive feedback, and we're delighted to hear that you had a great experience. If you have any specific comments or suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
atmosphere and friendly staff. Timberlakes had very few entrees and the chicken fricasse was not good even though the ambiance was wonderful
Stayed 3 nights in Oct 2023
Response from Chetola Management on 23 Oct 2023
We're delighted to hear that you enjoyed the atmosphere and found our staff to be friendly. We take great pride in creating a welcoming environment for our guests.However, we apologize that the entrees didn't meet your expectations, particularly the chicken fricassée. Your feedback is valuable, and we appreciate your honesty. We're committed to enhancing our menu and overall dining experience, and we'll certainly consider your comments as we work on improvements.We hope you'll consider giving us another opportunity in the future to provide you with an even more enjoyable culinary experience that matches the wonderful ambiance. Thank you for sharing your review.

2/10 Terrible

holly

Disliked: Staff & service
Very Disappointed!
We spent $450 for one night and our room was mediocre at best. The property is lovely no doubt, but the lights that line the fence and make everything look magically were only partially lit. The property was supposedly full but there was no fire on a nice autumn night to enjoy in the pit. We went down for dinner to the restaurant with many many open tables and were told that they had no availability. They told us we could eat in the bar but there was no open seating there. We said we would go to our room and order room service but were then told they only had 2 chefs and they were not be providing room service, even though at check in we were given room service menus and invited to order for breakfast lunch or dinner. Everyone was very nice. We checked out the same evening and were given a full refund. I realize it is very difficult to find people to work these days but the price charged per night is not moderate… so if the service provided is not top notch , they might want to think about reducing their rates.
Our room looked nothing like the website pics.
Stayed 1 night in Oct 2023
Response from Chetola Management on 23 Oct 2023
We appreciate your feedback regarding your recent stay at our property. We're glad to hear that you found our grounds lovely and appreciate your comments about the magical lighting.However, we apologize for the inconveniences you encountered during your stay, including the difficulties with dining reservations and room service. As for the firepit, we do not light the pit on Tuesday nights. We understand your frustration and are committed to providing the best possible experience for our guests.Your points about pricing and service are well-noted, and we will take them into consideration for potential improvements in the future. We're grateful for your understanding, and we hope you might consider staying with us again when you return to the area, as we aim to provide you with a more seamless and enjoyable visit. Thank you for sharing your review.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Chetola Management on 16 Oct 2023
Thank you for the 5-star rating! We're thrilled to hear that you had a great experience. If you ever have specific feedback or requests in the future, please don't hesitate to let us know. We look forward to serving you again.

10/10 Excellent

Donald A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently Relaxing
We have been to Chetola multiple times. It never has disappointed!
Stayed 1 night in Oct 2023
Response from Chetola Management on 2 Oct 2023
Thank you so much for your continued patronage and for taking the time to share your positive experience with us! We're thrilled to hear that Chetola has consistently met and exceeded your expectations on multiple visits. Our team takes great pride in providing excellent service and ensuring our guests have memorable experiences. We look forward to welcoming you back for many more enjoyable visits in the future. If you ever have any specific feedback or suggestions, please don't hesitate to share them. Your input is invaluable to us as we strive to maintain our high standards.

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the gym, sauna, pool, spa, kayak boating and exercising water bicycle in the lake greately contribute to the value of the property
Stayed 4 nights in Sep 2023
Response from Chetola Management on 2 Oct 2023
We're delighted to hear that you've thoroughly enjoyed the amenities and recreational opportunities at our property, including the gym, sauna, pool, spa, and the various water activities like kayaking and exercising water bicycles on the lake. It's our goal to offer a wide range of experiences that enhance the value of your stay, and it's wonderful to know that these amenities have contributed positively to your experience. We appreciate your feedback and look forward to providing you with many more enjoyable moments during your time with us. If you have any suggestions or additional feedback, please feel free to share as we're always eager to improve and exceed your expectations. Thank you for choosing our Chetola!

6/10 Okay

Dianne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Too many stairs, not enough handicap parking, too small a sign indicating wheelchair entrance, need signage inside of elevators indicating what is on each floor, need luggage carts on each floor at checkout time. Didn't get room I requested.
Stayed 1 night in Sep 2023
Response from Chetola Management on 2 Oct 2023
We genuinely appreciate your input as it helps us identify areas for improvement. We hope that you will consider giving us another opportunity to provide you with a more satisfying experience on your next visit. Your comfort and satisfaction are of utmost importance to us, and we're committed to making the necessary changes to address the issues you've raised. Thank you for choosing our property, and we hope to welcome you back in the future.

8/10 Good

Gregg, Waxhaw

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All fine
Stayed 2 nights in Sep 2023
Response from Chetola Management on 2 Oct 2023
Hey Gregg, Thank you for taking the time to give us a 4 start review! We would love to learn about what you enjoyed and what caused you to be completely satisfied with your stay!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Chetola Management on 2 Oct 2023
Thanks for the 10 out of 10 George! We would love to learn more about what made your stay fantastic!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give yourself a treat
Spacious rooms, helpful staff and beautiful surroundings make this a nice retreat from a hectic world.
An evening walk reflects beautiful surroundings
Stayed 2 nights in Sep 2023
Response from Chetola Management on 26 Sept 2023
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our rooms spacious and our staff helpful. It's our goal to provide a peaceful retreat from the hustle and bustle of the outside world, and it's great to know that we succeeded in creating a serene environment for you.We take pride in our beautiful surroundings and are delighted that you appreciated them. Nature has a way of soothing the soul, and we're lucky to be situated in such a scenic location.Your kind words are truly appreciated, and we hope to welcome you back for another relaxing retreat in the future. If you have any suggestions or feedback to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing us as your getaway destination!

10/10 Excellent

Kameron

Stayed 2 nights in Sep 2023
Response from Chetola Management on 31 Oct 2023
Thank you for the 10 out of 10 rating! We would love to learn more about what made your stay so wonderful! We hope to see you again soon!