Indoor pool

Reviews of Comfort Inn Bonner Springs Kansas City

2.5 out of 5
Comfort Inn Bonner Springs Kansas City
13041 Ridge Avenue, Bonner Springs, KS

Reviews

8.4

Very good

Rating 10 - Excellent. 205 out of 393 reviews" "
Rating 8 - Good. 104 out of 393 reviews" "
Rating 6 - Okay. 42 out of 393 reviews" "
Rating 4 - Poor. 26 out of 393 reviews" "
Rating 2 - Terrible. 16 out of 393 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Margarita

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place! I wished the pool was open 😩
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Margarita,We're thrilled to hear that you found our hotel clean! Please note that our pool operating hours may vary, so we recommend checking with us directly for the most up-to-date information. We hope you still had an enjoyable stay with us and look forward to welcoming you back in the future.

8/10 Good

Felix

Travelled with pets
Liked: Staff & service
Disliked: Amenities
The staff and cleaning was great, but I was disappointed about getting there and the hot tub and pool are under maintenance and no one warned me about that and the whole reason I chose this hotel is for the pool and hot tub.
Stayed 3 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Felix,We appreciate your recognition of our staff and cleaning services. We regret any inconvenience caused by the maintenance of our pool and hot tub. Your feedback is valuable, and we will use it to improve communication with our guests regarding facilities. We hope you will consider staying with us again in the future.

10/10 Excellent

Linda J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional and helpful. The hotel was clean and quiet. There is a really good Mexican restaurant that you can walk to.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Linda J.,We are delighted to hear that you found our staff professional and helpful, and enjoyed the cleanliness and quiet atmosphere of our hotel. It's great to know that you discovered a good Mexican restaurant nearby for your dining convenience. Your feedback is truly appreciated.

2/10 Terrible

Frank

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, the hotel has an awful smell in all the hallways, very musty. We had a cockroach in our room, they did upgrade us since we had this issue. But, nervous the whole time about finding additional bugs.
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Frank, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Linda,We are thrilled to hear that you had a wonderful stay with us! Your comfort and satisfaction are our top priorities. We look forward to welcoming you back for another fantastic experience soon.

10/10 Excellent

Robert

Always clean and breakfast was nice.
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Robert,Thank you for your positive feedback regarding our cleanliness and breakfast. We strive to provide a pleasant experience for our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Robert,Thank you for your feedback! We're glad to hear you enjoyed your stay at our hotel. We hope to welcome you back in the future for another pleasant experience.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean lobby area. Very welcoming.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Kathleen,Thank you for your kind words about our lobby area. We strive to create a welcoming atmosphere for all our guests. Your feedback is greatly appreciated.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Jon,Thank you for choosing our hotel for your recent stay. We are thrilled to see that you had a wonderful experience with us. Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another fantastic stay.

6/10 Okay

Maria

Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Maria, We appreciate you choosing our hotel for your stay. If there are any details or concerns you would like to share with us, please reach out directly to our hotel. We value your feedback and would love the opportunity to address any issues you may have experienced.

8/10 Good

Bryan

Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Bryan,We appreciate you taking the time to rate our hotel. We value your experience and want to ensure your satisfaction. If you have any further feedback or concerns, please reach out to us directly so that we may address them appropriately. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Carrie,We're thrilled to hear that you enjoyed your stay at our hotel! We strive to provide a memorable experience for all of our guests and we're glad that we were able to meet your expectations. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of hosting you again in the future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Dear Guest,Thank you for choosing our hotel for your stay. We are glad that you had a satisfactory experience with us. If you have any further feedback or any areas where we can improve, please do not hesitate to reach out to us directly. We appreciate your patronage and hope to welcome you back in the future.

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Chris,Thank you for choosing our hotel for your stay. We hope you had a great experience and enjoyed your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and would love to hear from you.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and neet
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Marco, Thank you for sharing your feedback with us. We appreciate your kind words about our hotel. We always strive to maintain a clean and pleasant environment for our guests. If there is anything else we can assist you with, please feel free to reach out to us.

4/10 Poor

Brian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Annoying
The hot tub is why I stayed at this location. Yet the pool and hot tub was closed due to being shut down by the health dept
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Brian, We apologize for the inconvenience you experienced during your stay. Our team takes the health and safety of our guests very seriously, and any necessary closures are implemented to ensure compliance with regulations. We appreciate your understanding and hope to welcome you back in the future to enjoy our facilities as intended.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Robert, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Sandra,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a great experience with us. We hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Larry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Toilets backed up easy and needed plunged. Bathrool light flickered the whole time. Heater did not heat to proper temp and shut off.
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Larry, We sincerely apologize for the inconvenience you experienced during your stay. Our team does their best to ensure a comfortable and enjoyable stay for all our guests. If there is anything specific you would like to discuss, please feel free to reach out to our management team directly. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Peggy

Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Peggy,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. We aim to provide excellent service and ensure our guests' satisfaction. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 25 Nov 2023
Hello Robert,We are thrilled to hear that you had an excellent experience during your stay with us! We strive to provide our guests with exceptional service and a memorable stay. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another unforgettable stay!

6/10 Okay

David

Travelled with family
Shower water was only somewhat warm for a couple of minutes then went cold. Did this every time. Hair dryer in room didn’t work. Reception staff on checkin was very pleasant and helpful.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello David, Thank you for sharing your recent experience with us. We appreciate your positive feedback on our reception staff. We apologize for any inconvenience regarding the shower and hair dryer. Rest assured, we will address these concerns to ensure a better stay for our future guests.

6/10 Okay

Brandi, Savannah

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked this property with the expectation of a functioning pool and hot tub as this was shown in the amenities. We arrive with our 10 year old whom is excited to swim, only to learn that the pool and hot tub are broken. Zero dollars were discounted from our cost even though the amenities we paid for were not available. The lady at the front desk claims that there was nothing she could do other than cancel our room, which I'm not sure how she thought having nowhere to stay would be helpful in any way. We didn't have breakfast so I can't comment on that. The room was kust your typical hotel room. Definitely a disappointing experience.
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Brandi,We apologize for any disappointment caused due to the pool and hot tub not being available during your stay. We understand how important these amenities are for our guests. We do our best to address issues promptly, however, it seems our front desk was unable to offer an alternative solution at the time. We appreciate your feedback and will use it to improve our services moving forward. We hope you consider staying with us again and allowing us the opportunity to provide you with a better experience.

10/10 Excellent

Kevin, West Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s easy access right off I-70. I was in the area to visit my daughter for her sorority’s “Dad’s Weekend” at KU. This hotel is only a half hour drive to Lawrence. Hotels in Lawrence are $300-$400/nt on KU Football wknds. I think I paid around $135/nt. I’ll gladly drive an extra 20 minute or so to save $200 . And it’s right on my way into Lawrence from where I live in Iowa. Staff was friendly. Room was just fine….clean, comfy, quiet. Had a nice King bed & a little sitting area w sofa & TV. I needed it to shower/change, then sleep there one night & check out the next morning….18 hrs total. It was perfect for my needs this trip. Had the complimentary breakfast, pretty standard hotel fare….scrambled eggs, sausage, waffles, bread, bagels, etc. There is a Waffle House next door but I didn’t have time to go there instead. Convenience Store right there as well (7-11 I think) to get gas, snacks, drinks if you need. Hotel did have a small sundries area next to front desk with a cooler of pop, bottled water, chips, candy bars etc to purchase. It didn’t affect me at all, but they did tell me the pool area was closed. I didn’t ask why or for how long cuz I didn’t need it. But for ppl traveling w families, this might make a difference. Might want to check before booking if this matters to you.
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Kevin,Thank you for taking the time to share your feedback. We're delighted that our convenient location and affordable rates made your stay enjoyable. It's wonderful to hear that our friendly staff and comfortable rooms met your needs during your visit. We appreciate your mention of our complimentary breakfast and nearby amenities. We apologize for any inconvenience regarding the temporary closure of the pool. We encourage guests to inquire about the availability of our amenities prior to booking. We hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Bartel

Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Bartel,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience. It was our pleasure to serve you, and we hope to welcome you back in the near future for another exceptional stay.

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
The stay itself was good. I particularly chose this hotel because of the indoor pool, only to find it was not available. It would be nice to have that information on their website. Otherwise pretty nice place.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello gary,We apologize for any inconvenience caused by the unavailability of the indoor pool. We appreciate your feedback and will work towards updating our website with accurate information. Thank you for choosing our hotel.

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A yearly visit
This was a great place to stay, this is the hotel I pick when I come to this area, its always clean and friendly and a good location.
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello raymond,Thank you for your loyalty! We are thrilled to hear that our hotel consistently meets your expectations in terms of cleanliness, friendliness, and location. We look forward to welcoming you back on your next visit!

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom had build up around the drains and faucets. The shower head had red buildup like 👍 me sees in a toilet bowl ring. The room keys got two or three times several times, allegedly by our cell phones/credit cards, which is something I haven’t experienced in maybe 15 years.
Stayed 2 nights in Sep 2023
Response from Manager on 16 Oct 2023
Hello Thomas, We apologize for the inconvenience caused by the issues you encountered in your bathroom. Our team will address the cleanliness concerns promptly. We appreciate your feedback about the room keys and will look into the matter to prevent such occurrences in the future.

10/10 Excellent

EDWARD, ARVADA

Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello EDWARD,Thank you for taking the time to leave a positive review of your recent stay with us. We're thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and it's always rewarding to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back in the future for another memorable stay.

8/10 Good

Alexander

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Bonnie at the front desk was very helpful
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Alexander,On behalf of our entire staff, we thank you for your business and for your comments regarding our front desk. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. the only thing was the hot tub was not working and I know they cant control when it stops working but I was looking forward to it after walking around the festival.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hi Stephen,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our hot tub, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

10/10 Excellent

Jose

Travelled with family, Business traveller
Everything was awesome
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Jose,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We appreciate you taking the time to share your experience.

8/10 Good

guido

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello guido,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Leslie

Travelled with family
Liked: Staff & service
We received early check in and great customer service! The room itself was large and nice. The beds were comfy and the microwave and fridge were handy. The door did not shut properly and the extra lock was broken so that made me nervous. The pool was extremely cold and slippery. The stairs to the pool and hot tub were very awkward to use for someone with not the best mobility. The hot tub was great otherwise! Breakfast was laughable but it was free.
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Leslie, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Kathy

Stayed 1 night in Sep 2023
Response from Manager on 21 Oct 2023
Hello Kathy,Thank you for your 5-star rating! We are thrilled to hear that you had a great experience during your stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service
Super nice and safe and clean !
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Jade,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 Okay

Bruce

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 22 Sept 2023
Hello Bruce,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. Everything was clean and there was a Mexican restaurant with in walking distance
Stayed 1 night in Sep 2023
Response from Manager on 18 Sept 2023
Hello Michael,It means so much to have earned your business. We appreciate the feedback regarding our bed. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfy bed, overhead bathroom light doesn't work.
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Dear Guest,We can't thank you enough for sharing your feedback with regards to our bed. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Kim

Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Hello Kim,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 14 Sept 2023
Hello Abby,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Sep 2023
Response from Manager on 14 Sept 2023
Hello Patrick,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello William,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Chad

Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Chad,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Kyle

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Kyle,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Mike

Travelled with family
The room smelled moldy.
Stayed 1 night in Sep 2023
Response from Manager on 10 Sept 2023
Hello Mike,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Shannon

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in the bathroom. The shampoo and conditioner and lotions were all open and half used. The pool ceiling is rotted.
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Shannon,Thank you for sharing this experience with us. We truly value you feedback with regards to our pool. We hope to see you again in the future.

10/10 Excellent

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in experience was great. Friendly and courteous staff. Great breakfast, with lots of choices.
Stayed 1 night in Sep 2023
Response from Manager on 8 Sept 2023
Hi Dan,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

6/10 Okay

Emily, Portland

Liked: Staff & service, property conditions & facilities
The staff was very friendly. Kept needing to get a new key because it stopped working Room smelled - maybe like old smoke Room only cleaned every three days and the towels were cheap so they would stay wet. Had to keep getting new towels everyday since they didn’t clean rooms. Rooms across from my left out trash that includes some raw chicken that really smelled and was not picked up until I asked front desk Area is almost impossible to walk to nearest stores (except 7-11) from.
Response from Manager on 4 Sept 2023
Hello Emily, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excellent

Lisa, Richfield

Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Lisa,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.