"A fabulous stay. The staff went out of their way to make us feel special. The attention to detail in the hotel is extraordinary. Very good breakfast, great restaurants and very helpful front desk. "
"The staff at the hotel are lovely and nothing was too much trouble. We booked a junior suite and yes the room is large and had some welcome snacks for us on arrival the bathroom area was tired. There was one dressing gown and other small bits that let the hotel down. We had an awful trouble with the hotel arranging a transfer from the airport with persistent messages tbat it must be paid up front in to their bank. It all just became stressful and we felt like crimials over a £7 taxi ride. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Learn about the events happening in Balai Sidang Jakarta Convention Center during your trip to Jakarta. Visit the spas and shops in this culturally rich area.
"I was initially assigned Room 700, but after settling in, I noticed that the central air conditioning was unusually loud. I reported this to Ms. Dwinda Ayu, who responded promptly and arranged for me to be moved to another room without any hassle — her attentiveness was greatly appreciated.
On the final evening of my stay, I visited the Executive Lounge, where Ms. Annissa kindly checked in with me and asked for feedback. I shared a few minor comments regarding wear and tear, and she took immediate steps to follow up on them.
Great food options too. The hospitality and responsiveness of the team truly stood out. Kempinski offered a warm, comfortable experience — a genuine home away from home. I look forward to returning. "
"Lovely rooms I had , upgraded, my room key packed in after one day annoying but got sorted quickly, breakfast was okay but I travelled alone , so every time I went from my table they kept taking my coffee away, had to keep ordering a new one 😬 but generally it was a nice place "
"From a swift check-in to an efficient checkout, everything went smoothly. I was pleasantly surprised with a complimentary room upgrade. The package included both dinner and breakfast — the breakfast, in particular, was impressive with a wide variety of options.
What truly stood out was the exceptional hospitality. Every staff member was friendly, courteous, and always smiling, creating a warm and welcoming atmosphere. Although the hotel itself shows signs of age, the quality of service more than made up for it.
Highly recommended for a comfortable and memorable stay!"
