Junior Suite | Bathroom | Shower, free toiletries, hair dryer, towels
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Reviews of Best Western Calleja Suites

3 out of 5
Best Western Calleja Suites
Carrera 21 #127-68, Bogotá

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 80 reviews" "
Rating 8 - Good. 34 out of 80 reviews" "
Rating 6 - Okay. 7 out of 80 reviews" "
Rating 4 - Poor. 1 out of 80 reviews" "
Rating 2 - Terrible. 1 out of 80 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Matthew.C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business traveler in Bogota
The hotel was located off a main thoroughfare, in a nice residential neighborhood. Staff spoke little/no English, but were patient with my Spanglish. They were very helpful with some small requests I made. Nice hotel in good condition. Good value for money.
Stayed 2 nights in Feb 2020
Response from Manager on 19 Feb 2020
Dear Matthew C We are pleased your stay has been nice , we are waiting for you on your next visit to Bogota city. Cordially, Johanna Ramírez General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Manager on 19 Feb 2020
Apreciad@ Anonymous Nos alegra que su estadía haya sido agradable, le esperamos en tu próxima visita a la ciudad de Bogotá. Cordialmente, Johanna Ramírez Gerente General

10/10 Excellent

DANIEL A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!!
Stayed 1 night in Nov 2019
Response from Andrea Galvis on 12 Dec 2019
Apreciado Daniel A En nombre del equipo del Hotel Best Western Calleja, quisiera agradecerles sus comentarios; Estos nos motivan a continuar nuestro servicio. Atentamente, Andrea Galvis. Gerente general Best Western Calleja Suites

10/10 Excellent

DANIEL A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!!
Stayed 1 night in Nov 2019
Response from Andrea Galvis on 12 Dec 2019
Apreciado Daniel A En nombre del equipo del Hotel Best Western Calleja, quisiera agradecerles sus comentarios; Estos nos motivan a continuar nuestro servicio. Atentamente, Andrea Galvis. Gerente general Best Western Calleja Suites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Andrea Galvis on 12 Dec 2019
Apreciad@ Gracias por su comentario y puntuación, nos complace que su estadía fuera tranquila y placentera, le esperamos muy pronto de regreso. Cordialmente, Andrea Galvis Gerente General.

8/10 Good

Eirik Kollas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Andrea Galvis on 21 May 2019
Apreciado Sr.Eirik Kollas, En nombre del equipo del Hotel Best Western Calleja, quisiera agradecerles sus comentarios; Estos nos motivan a continuar nuestro servicio. Atentamente, Andrea Galvis. Gerente general Best Western Calleja Suites

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a building being demolished next door which was annoying during the day. I needed to request the microwave as it was not originally in the room. Staff very friendly and accommodating.
Stayed 5 nights in Mar 2019
Response from Bw Calleja on 20 Mar 2019
Good Afternoon Dear We regret the inconvenience presented by the building that is under construction, for your next stay will have no inconvenience. We'll Always be there to serve you. Happy Afternoon cordially

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!!!
Stayed 4 nights in Feb 2019
Response from Bw Calleja on 5 Mar 2019
Thank you very much for your comment we will be attending your next stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Staff was extreme helpful and accommodating. Also, location was very good!
Stayed 3 nights in Jan 2019
Response from Andrea Galvis on 14 Feb 2019
Dear guest We are pleased your stay has been nice , we are wait for you on your next visit to the city of Bogota. Cordially, Andrea Galvis General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located in a quite area. The room is comfortable and has a little kitchen with microwave.
Stayed 1 night in Dec 2018
Response from Andrea Galvis on 14 Feb 2019
Dear guest Thank you for you comment, we wait for you for you next visit to Bogotá Cordially, Andrea Galvis General Manager

8/10 Good

John, orem, Utah, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property located in a lovely neighborhood of Bogota. Spacious room, clean and comfortable. High quality service at the desk. Disappointed that there was no food service in the hotel, and very little within walking distance.
Stayed 1 night in Dec 2018
Response from Andrea Galvis on 14 Feb 2019
Dear John On behalf of the team at the Best Western Calleja Hotel, I would like to thank you for your comments; These motivate us to continue our service. Best regards, Andrea Galvis. General Manager Best Western Calleja Suites

10/10 Excellent

Brígido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and polite. They would always greet you with a smile. Very clean building, never had a problem with anything.
Stayed 15 nights in Oct 2018
Response from General Manager on 14 Nov 2018
Dear, On behalf of the team at the Best Western Calleja Hotel, I would like to thank you for your comments; These motivate us to continue our service. Best regards, Andrea Galvis. Best Western Calleja Suites

8/10 Good

Joe, St.maarten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service . Good people .
Stayed 10 nights in Jun 2018
Response from Andrea Galvis on 12 Mar 2019
Dear, On behalf of the team at the Best Western Calleja Hotel, I would like to thank you for your comments; These motivate us to continue our service. Best regards, Andrea Galvis. Best Western Calleja Suites

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, quiet area.
Stayed 2 nights in Feb 2018
Response from Andrea Galvis, General Manager on 19 Feb 2018
Dear, On behalf of the team at the Best Western Calleja Hotel, I would like to thank you for your comments; These motivate us to continue our service. Best regards,

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at Calleja suites
The hotel is very clean and safe. The staff is very kind and helpful. I would recommend this hotel to anyone who wants to stay in a nice neighborhood in Bogota.
Stayed 5 nights in Sep 2017
Dear A travel: We are pleased your stay has been nice , we are wait for you on your next visit to the city of Bogota. Cordially, Andrea Galvis General Manager

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017
Apreciados: Gracias por su puntuación para nuestro establecimiento. Le esperamos en su próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would have liked to have two bath towels left each day for my husband and I. When we told the 'reception' he brought it up himself! Great service! Just had to remind them about the bath towels every once in a while.
Stayed 6 nights in Aug 2017
Response from ChannelManager on 13 Sept 2017
Dear Carol we regret discomfort and we are wait for you on your next visit to the city of Bogota. Cordially, Andrea Galvis General Manager

8/10 Good

ALVARO

Liked: Cleanliness, property conditions & facilities
convenient and well located
This was a good hotel. clean and it is in a good locations. the breakfast could be a little better. con: they charge you for a local calls. Not good at all

8/10 Good

MARU, Miami Lakes, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to everything Very friendly personnel Definitely will stay again
Response from General Manager on 3 Nov 2016
Estimada agradecemos sus comentarios sobre nuestro hotel esperamos tenerla de nuevo en este su hotel en la ciudad de Bogotá.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Nice room, comfortable and clean bed, everything was excellent!! No complains!

10/10 Excellent

candace spoor, bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff very clean and good space !
It is a really good hotel, i had a good experience the rooms were really clean with a lot of space and the tv had a lot of channels. Parking at the hotel was also really good. Breakfast is small but it can fill u with some eggs and bread. And the free internet in the hotel and free computer use in the lobby was also really nice. The location is good becuase it is near the highway so u can get anywhere really quick. If i go back to bogota i will surely go back there.

10/10 Excellent

Robert, Orlando, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in upscale area of Bogota
My wife and I stayed here 1 week on vacation and felt safe and comfortable at all times in the quiet neighborhood among upscale houses and apartment buildings. Room had good electronic wall safe like those found on cruise ships. Bathroom had good HOT water not found in some other Colombian hotels. The full unlimited buffet breakfast provided with the room was superb and varied daily. We made a special effort to tip the young male kitchen cook who does an excellent job in providing some made-to-order breakfast items while maintaining a full buffet table. The housekeeping staff was especially accommodating and provided excellent service for the room. The hotel has a good arrangement with a private chauffeur service for transportation within and outside of the city to tourist destinations.

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite neighborhood, excellent service. breakfast was yummy. Room was so cold, they should get heater.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Pires, Boca Raton Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Bogota
This hotel is one of the best hotels en La Calleja. All the rooms are very spacious and very modern. The breakfast it is nice, the Internet it is super reliable. I would recomend this hotel to any business people traveling to Bogotá. The most important, the manager of this hotel Francia Balesteros and all her staff are outstanding in all aspects. The will go above and beyond your expectations to make you fill confortable and welcome. You will find restaurants, supermarket, pharmacy and shops only a few steps from the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bogota
Very nice & new hotel. Breakfast is great for an inclusive option. The barrio is safe and lunch options from 7,000 pesos to 40,000 depending on what you desire all within 3-5 minutes walking options.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bogota stay
Hotel was very nice. A new building and always very clean. 1 staff member speaks English on day shift. There are food options and a grocery store within 5 minutes walking distance. The included breakfast is very good.

6/10 Okay

Noelani

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
La atención y predisposición de servicio. Amabilidad y limpieza muy escencial.
Stayed 7 nights in Nov 2019
Response from Manager on 19 Feb 2020
Apreciad@ Anonymous En nombre del equipo del Hotel Best Western Calleja, quisiera agradecerles sus comentarios; Estos nos motivan a continuar nuestro servicio. Atentamente, Johanna Ramírez Gerente General Best Western Calleja Suites

8/10 Good

Andrea, Guatemala

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No son muy habiles para atender a los clientes, debido a que hacen esperar mucho para sus servicios.
Stayed 4 nights in Jan 2020
Response from Manager on 19 Feb 2020
Estimada Andrea En nombre del equipo del Hotel Best Western Calleja, quisiera agradecerles sus comentarios; estos son un aporte especial en nuestro proceso de mejoramiento continuo. Lamentamos las molestias presentadas, espero que nos de la oportunidad de servirle en el futuro y brindarle una experiencia que supere sus expectativas. Se despide, Johanna Ramírez Gerente General Best Western Calleja Suites

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno hotel ideal para viaje de negocios
Recomendable para estadía de negocios
Stayed 4 nights in Dec 2019
Response from Andrea Galvis on 13 Jan 2020
Buenas tardes Sr@. Gracias por su comentario nos complace haberle servido,le esperamos en su próxima visita a la ciudad de Bogotá Cordialmente, Andrea Galvis Gerente General

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019
Response from Andrea Galvis on 4 Jun 2019
Apreciad@, Gracias por su puntuación para nuestro establecimiento. Le esperamos en su próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel para el precio, solo una recepcionista tiene que contestar llamadas y atender entradas y hace demorado el proceso, debería haber al menos otra persona en el front desk
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena relación calidad precio y ubicación en un lugar que me permitió desplazarme fácilmente.
Stayed 4 nights in May 2019
Response from Andrea Galvis on 23 May 2019
Apreciad@ Nos alegra que tu estadía haya sido agradable, te esperamos en tu próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General

2/10 Terrible

Carlos

Liked: Cleanliness
Disliked: Staff & service, room comfort
No tenía el restaurante abierto pues cierra muy temprano a las 9 pm. No tiene bar, si el taxista que tomé en el aeropuerto no se perdió está muy lejos del aeropuerto, y no está ubicado en una zona adecuada para adquirir servicios. No quedé satisfecho para nada, no lo recomiendo y así lo hará saber.
Stayed 1 night in Apr 2019
Response from Andrea Galvis on 3 May 2019
Estimado Carlos, En nombre del equipo del Hotel Best Western Calleja, quisiera agradecerles sus comentarios; estos son un aporte especial en nuestro proceso de mejoramiento continuo. Lamentamos las molestias presentadas, con el fin de hacer la revisión y seguimiento correspondiente le invitamos a ponerse en contacto por algún otro medio con nuestro establecimiento. Se despide, Andrea Galvis Gerente General Best Western Calleja Suites

10/10 Excellent

Eirik Kollas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Muy rico el desayuno. En general, el hotel es sencillo, bonito y muy útil. El servicio bueno, el sector también.
Stayed 3 nights in Apr 2019
Response from Andrea Galvis on 3 May 2019
Apreciado Eirik Kollas Gracias por su comentario y nos complace haberle servido, le esperamos en tu próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Andrea Galvis on 3 May 2019
Apreciada Elisa. Nos alega que tu estadía haya sido agradable, te esperamos en tu próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
War nur eine Nacht zum schlafen da. alles sauber, angenehm und mit Aufzug,Tresor, Heißwassermaschine, allen nötigen Badprodukten sehr gut ausgestattet. In meiner Buchung stand Mikrowelle, die es nicht gab - für mich kein Problem. Frühstück sehr umfangreich, warm und kalt, süß und deftig, alles da.
Stayed 1 night in Mar 2019
Response from Bw Calleja on 7 Mar 2019
Guten Tag Liebes, vielen Dank für Ihren Kommentar. Für Ihre nächsten Aufenthalte stehen wir Ihnen jederzeit zur Verfügung.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Kendy

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No fue una estancia agradable
Demora en el check in, las maletas las subieron media hora después de haber ingresado a la habitación, el bombillo del baño no funcionaba, llame para que lo repararan y no lo hicieron hasta eldía siguiente en horas de la tarde que me cambiaron de habitación porque se había roto un tubo del agua y hubo filtración en la puerta de la habitación que por poco me moja, no habían cambiado el bombillo. Algo que me llamo la atención, es que cuándo llame para que secaran el piso de la dntrada de la habitación que se había mojado con el tema del tubo quien subió a hacerlo fue la recepcionista y no se si este bien o mal, pero me dio la impresión de que no contaban con el personal suficiente para una buena atención, porque si ella hubiera estado ocupada en sus labores de recepción no había nadie más que lo hiciera???? Una de las toallas que nos colocaron estaba manchada. El hotel aparentemente en instalaciones no esta mal, pero yo no me volvería a hospedar.
Stayed 2 nights in Feb 2019
Response from Andrea Galvis on 12 Mar 2019
Cordial saludo, Apreciada Kendis Caterine Daza Estoy enterada de los impases que se presentaron durante su estadía el pasado 25 de febrero, quería compartirle que es una situación inusual. Le agradecemos por compartir su experiencia con nosotros lamentando profundamente no cumplir con sus expectativas,recibimos con gran preocupación sus comentarios, para la familia Best Western Calleja Suites su opinión es muy importante. Desde la gerencia del hotel se están tomando las medidas necesarias para corregir estas fallas y garantizar la satisfacción de nuestros huéspedes. esperamos nos brinde la oportunidad de volver a servirle en su próxima visita a Bogotá. Cordialmente, Andrea Galvis Gerente General Best Western Calleja Suites

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente!
Hubo noches donde el ruido de los pasillos me despertaron
Stayed 4 nights in Nov 2017
Apreciada Beatriz El equipo del hotel Best Western Calleja agradece su puntuación. Nos alegra que su estadía haya sido agradable, lamentamos las molestias presentadas y le esperamos en tu próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General.

10/10 Excellent

ruth del jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, Excelente servicio y Atención, Habitación cómoda y confortable. Muy Recomendable
Stayed 3 nights in Oct 2017
Apreciada Ruth del Jesus Gracias por sus comentarios y puntuación para nuestro establecimiento. Le esperamos en su próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Apreciados Gracias por su puntuación para nuestro establecimiento. Le esperamos en su próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General.

10/10 Excellent

domenico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Apreciado Domenico Gracias por su puntuación para nuestro establecimiento. Le esperamos en su próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General.

8/10 Good

Jorge Eliecer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
Response from ChannelManager on 13 Sept 2017
Apreciado Jorge Eliecer Gracias por su puntuación para nuestro establecimiento. Le esperamos en su próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General.

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from ChannelManager on 13 Sept 2017
Apreciado Esteban Gracias por su puntuación para nuestro establecimiento. Le esperamos en su próxima visita a la ciudad de Bogotá. Cordialmente, Andrea Galvis Gerente General.

6/10 Okay

Andrés

Liked: Staff & service
Disliked: Cleanliness
Pueden mejorar
La lencería muy pobre. La calidad del cuarto se pierde ante las sabanas tan ordinarias
Stayed 1 night in May 2017
Response from ChannelManager on 28 Jul 2017
Apreciado Andres Muchas gracias por sus comentarios, lamentamos las molestias presentadas, le esperamos en una próxima visita a la ciudad de Bogotá Cordialmente, Andrea Galvis Gerente General.

10/10 Excellent

Lucía

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
La experiencia fue sensacional y muy agradable. Muy buena atención y todo muy limpio.
Stayed 1 night in Jun 2017
Response from ChannelManager on 28 Jul 2017
Apreciada Lucia En nombre del equipo del Hotel Best Western Calleja, quisiera agradecerle sus comentarios; Estos nos motivan a continuar nuestro servicio. Atentamente, Andrea Galvis. Gerente general