This is my 2nd stay at this hotel and overall it is good. Beds are comfortable and clean but the rooms need updating. Check in has been slow both times. Had a key issue but was resolved. Buffet breakfast is great and was included in my rate. The only real negative experience was on the day we were checking out. My nephew tried to redeem our complimentary beverage cards and the bartenders rudely told him no because we had checked out. I thought that was ridiculous. We are repeat customers, most of the staff recognized us and had welcomed us but then these bartenders treated us badly on our way out leaving our stay on a bad note. So they need to work a little on customer service in that respect.
The kids playroom is good and the activities at the pool were great for the younger kids. There also toucans and a deer walking around the grounds which is nice. The sloths in the trees are a little hard to find.
Traveller from Whitestone, NY
Surrounded by palm trees and gardens, Hotel Caribe Cartagena stands along a Caribbean beach. Plaza de Bolivar is 2.9 km (1.8 …More
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