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Reviews of Lilianfels Resort & Spa - Blue Mountains

5 out of 5
Lilianfels Resort & Spa - Blue Mountains
5-19 Lilianfels Avenue, Katoomba, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 673 out of 1002 reviews" "
Rating 8 - Good. 239 out of 1002 reviews" "
Rating 6 - Okay. 58 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Francois

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Sylvia, Hailsham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in fantastic location. Colonial feel to hotel with good facilities (spa, indoor and outdoor pools etc) and very friendly and attentive staff. Dining options were an added bonus with Echoes restaurant providing fine dining with amazing views and great service. Will definitely be revisiting.
Stayed 3 nights in Mar 2024

8/10 Good

Thomas, Laguna Niguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice. Not as well maintained as it could be. The grounds are beautiful. Overall a very nice heritage hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Three Sisters and easy to jump in a car to get around the other areas of the Blue Mountains.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Old world style and elegance.
Stayed 1 night in Jan 2024

10/10 Excellent

Zinet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel , close to all the main tourist attractions. Indoor and outdoor swimming pools were excellent.
Stayed 1 night in Jan 2024

8/10 Good

Jonathon

Travelled with family
Liked: Amenities
Great location, beautiful and peaceful, relaxing, great quality food
Stayed 2 nights in Jan 2024

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Fionnuala

Stayed 2 nights in Dec 2023

10/10 Excellent

Oonagh

Stayed 1 night in Dec 2023

10/10 Excellent

Tiffany

Stayed 3 nights in Dec 2023

2/10 Terrible

Mary lee

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

6/10 Okay

Nicolas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Guy

Travelled with partner
Liked: Cleanliness, staff & service
Lilianfels is a lovely comfortable place to stay with generous size outdoor and indoor pools. Pleasant decor and good service. But the big disappointment is lack of mountain views from lounge, pool etc. Unless you are prepared to pay a hefty premium for a room with a view, you have to leave the property to see the mountains and valleys. Despite it being near the cliff edge, there's a minor road separating the property from the escarpment and unfortunately the owners have chose to grow a high hedge on the boundary blocking the view, thus prioritising privacy over views. I'd rather have the spectacular view. Second problem is that the armchairs and sofas in the lounge and reading room are worn and you sink into them and are therefore uncomfortable. New seat, firm seat cushions are needed. Given the premium price for the property, it gets a "b" not an "a".
Stayed 2 nights in Dec 2023

10/10 Excellent

Raita

Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful and immaculate. We were so happy to find it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to see a former home of "importance" conserved yet also improved for new generations. Staff was so courteous and helpful. I wish i spent more time there but my travels took me elsewhere quickly.
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Amenities, property conditions & facilities
What an amazing stay. Beautiful property, indoor pool was key for cooler weather, food was delicious AND you are walking distance from the Three Sisters!
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Besides the property and amenities being totally amazing, the staff here were by far the most accommodating that I have ever experienced!!! No matter what, they were always happy to assist! I cannot thank them all for an amazing experience, and, I cannot wait to go back!
Stayed 1 night in Nov 2023

10/10 Excellent

Grant

Stayed 1 night in Nov 2023

10/10 Excellent

ANIL L

Stayed 2 nights in Nov 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night chill out in the mountains
Great hotel for an indulgent stay. Room spacious and good heating and aircon. Good TV. Lounge casual dining really good- didn’t try the more formal options. Good indoor pool and other facilities
Stayed 2 nights in Nov 2023

8/10 Good

Eu Gin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating at Blue Mountain
It was for a birthday day out.
Stayed 1 night in Oct 2023

8/10 Good

David

Stayed 3 nights in Oct 2023

10/10 Excellent

Liz

Stayed 1 night in Oct 2023

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the big pool table and the pool
Stayed 2 nights in Sep 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast was a bit ordinary for a 5 star resort. Not enough staff, had to chase people for coffee.
Stayed 1 night in Oct 2023

8/10 Good

Kym

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tranquillity of the place was divine. Indoor and outdoor pools both heated and clean. Room was clean and nice, however bed was uncomfortable. I guess if you like a super soft mattress that offers no support or comfort then you will love it. Finally snack menu had great variety of delicious foods, it was very pricey. OMG duck spring rolls were tasty and worth $25!
Stayed 1 night in Oct 2023

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful accomodation and staffs are very friendly. We have enjoyed our stay. The only comment I have is, it is over priced.
Stayed 4 nights in Oct 2023

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, amenities
We loved the room so spacious. We had a lovely lunch in the lounge area, the service was great and food was delicious. I found a piece of stringy piece of cloth in my mushrooms at breakfast shown to the chef who delivered my omelete, they said sorry. Some was staying in a room two doors from us and the hallway stank of smoking cigarettes.. let front desk know but the smell was still there the next morning. Our bathroom sink had a lots of chips in the enamel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kameel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Graham

Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the most beautiful stay for a long weekend
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Stayed 3 nights in Sep 2023

10/10 Excellent

Antoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Great staff and hospitality, very professional, Excellent food.
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our short stay, will stay again next but a bit longer
Stayed 1 night in Aug 2023

6/10 Okay

Suveer

Stayed 1 night in Aug 2023

8/10 Good

Vanessa

Stayed 2 nights in Aug 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Con

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Kameel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming here, always a great stay!
Stayed 2 nights in Jul 2023

8/10 Good

Carina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only constructive feedback would be around their beds and pillows. They are average. And in a property this beautiful, they really need to be luxurious. It’s the only thing that didn’t make this stay 5 stars. A shame really because everything else is beautiful.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Classy upmarket hotel with attentive staff. However we lost a day after my partner was off colour after an under cooked duck meal at the expensive restaurant. As was the case with another guest we spoke with. Some gesture /discount would have been appreciated after reporting the matter to numerous staff members.
Stayed 2 nights in Jul 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service
Mini bar was empty one not cold time we stopped using Covid to not stock mini bars full stop and this property is not the only one doing this , bar selections was limited needs to move into the modern trends but overall excellent stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An outstanding hotel a few minutes walk from a World Heritage area- The Three Sisters. The Hotel was outstanding in cleanliness and charm. The beautiful gardens and views of the escarpment were breathtaking. The staff were friendly and accommodating. They couldn’t do enough for us whilst giving us our privacy and allowing us to enjoy the surroundings. We had High Tea in The Lounge which was the best we’ve ever had. Home made scones, savoury bites and sweet desserts were so prettily decorated and delicious. It’s an absolute must for anyone to try!!!
Stayed 1 night in Jul 2023