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Reviews of The Princess Hotel – St Pancras Hotel Group

2 out of 5
The Princess Hotel – St Pancras Hotel Group
31 Argyle Street, Kings Cross, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 215 out of 878 reviews" "
Rating 8 - Good. 417 out of 878 reviews" "
Rating 6 - Okay. 209 out of 878 reviews" "
Rating 4 - Poor. 19 out of 878 reviews" "
Rating 2 - Terrible. 18 out of 878 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lois

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

TIMOTHY

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good value
Welcomed my friendly staff. Didn't realise I'd booked a room with shared bathroom, but wasn't a problem. All facilities were very modern and clean. Bed comfy, room quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked at very short notice. Friendly helpful staff, great rooms very clean and literally walking distance from great transport links. Will be using again 👌

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service and lovely room. Staff at reception were kind and helpful. I would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

gordon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a more affordable hotel for one night in London, close to tube and plenty around to do if needed. Reception staff friendly and helpful.
Stayed 1 night in Nov 2023
Response from Darren on 28 Nov 2023
Gordon thank you very much for your glowing review.The Princess Hotel is part of the St Pancras Hotel Group and one of the very few hotels that still offers great value for money. Shared bathrooms are typically split between every 3 rooms, meaning that you would share a bathroom with 3-5 other guests. This is normally perfect for 2-3 nights, but you can always look at our other brand the Jesmond Dene which is part of the same hotel property where all rooms are with private bathrooms.As we wrap up the end of 2023 we are offering a direct promotion to all readers where by you will get an extra 10% of all rates when booking direct across all of our brands. The promo code is "EOY2023" which is only available on our direct website.Thanks again !

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight stay. Close to st pancras
Stayed 1 night in Nov 2023

10/10 Excellent

Andres, Saint Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean, small hotel, with friendly staff, located in a convenient part of town. - Highly recommended!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jaakko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Lovely staff and enjoyed my stay. Great location. It’s good for what it is, my room didn’t have a bathroom in but it was clear in the ad so it’s not a problem at all.
Stayed 2 nights in Oct 2023
Response from Front Desk on 20 Oct 2023
Thank You Jaakko!I am very glad you highlight that the ad was clear that all rooms have shared bathrooms.It is the biggest problem we have where people do not read and blame us for the problem of shared bathrooms all of the time. Our property is 200 years old and I am happy that the staff and location was excellent. We have shared bathrooms, so please people if you don't want that, DONT BOOK WITH US:)Please book at The Jesmond Dene which is our other brand that has Private Ensuites throughout. Thanks again for the feedback

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel
This was my first hostel experience and it was great. We had a sink and shower in our room (not sure if all are that way) and the bathroom was down the hall with another shower. Everything was clean and they were very friendly and we had no problems aharing the bathroom with the neighbours for 3 days. The only annoyance is we had one key we had to share and my friend and i split up to do different things but they said we could leave the key at the desk and whoever got back first could pick it up so it worked out.
Stayed 3 nights in Oct 2023
Response from Darren on 20 Oct 2023
Thank you for this feedback. We will be upgrading all of our door locks to RFID technology soon which will allow seamless entry, check in and out via a card or your mobile phone.I am glad you enjoyed your stay.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay here. I decided to stay in London a few more days, booked this last second and it was very convenient, right next to the Underground. I never had a shared bathroom experience before so that was new, but, not a bad experience. Staff was super friendly and accommodating. Would stay here again if the price was right
Stayed 2 nights in Aug 2023

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop
Quick stop over in London to see friends and went out for the night. Reception was very friendly and informative. Just wanted we needed.
Stayed 1 night in Sep 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Marie-Louise

Stayed 1 night in Aug 2023
Response from Management on 2 Sept 2023
Dear Marie-Louise,I am very sorry we were unable to refund the cancellation penalty for the error you made. However we did give you a free upgrade as a gesture of goodwill. Appreciate your not happy about the penalty but I am afraid it wasn't the fault of the hotel.Regards

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is clean and ready. The stairs are steep and many. Staff was very helpful.
Stayed 1 night in Aug 2023

8/10 Good

Hovig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Makiko, Sammamish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 4 nights with my family (2 adults, 13, 11, 9 yr old kids). Our room was simply a room of beds, 1 double, 3 twins, 2 sinks, small desk and one chair with a small closet with 2 drawers by the door. The bathroom was just outside our room with a toilet, sink and stall shower. Everything was very clean and seemed well maintained. There is no elevator and the stairs were a little narrow so navigating with large suitcases may be challenging for some. Check in was fairly smooth in the next building, which has a 24 hr reception desk for 3 properties which are adjacent. There was a little difficulty verifying payment as I had paid with a virtual card online, and the property needed verification of ownership of the payment card. Otherwise the location was great as it was very close to a major tube station and lots of great places to eat within walking distance. There was an a/c unit in the room, however use of it required an extra fee. We did have a window and a fan in the room but as it was not too hot during our stay, we had no need for a/c. Beds were comfortable, and we had no issue with the bathroom being in use or unavailable or dirty during our stay. Room was tidied while we were out and the bathroom and shower were in good working order and kept clean. Not fancy but was perfect for what we needed.
Stayed 4 nights in Jun 2023

8/10 Good

Darren

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Overall had a nice few days,only problem was shared bathroom.
Stayed 4 nights in Jul 2023

4/10 Poor

Alexander

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy, service was excellent by all, very quiet and a great location. Easy access to transport, will definitely will use this hotel again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect :)
Perfect stay - Hotels.com totally messed up our booking & had called it in as “cancelled” which was not the case, so we’re very lucky they still had a room - but the receptionist sorted it super quickly and was super helpful and patient Hotel was super clean, tidy, shower & bathrooms perfect. Couldn’t fault anything, situated in a really nice & quiet part of London that was incredibly central too. Thanks!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was neat and tidy and so close to Kings Cross. The room was updated and very clean and so were the shared bathrooms. Overall a great experience in a fantastic location for getting around London. Staff were friendly and helpful.
Stayed 2 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very much enjoyed our stay!

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
A very nice hotel close to St Pancras and many other local amenities.
Stayed 1 night in May 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff on reception. Very clean and comfortable beds
Stayed 1 night in May 2023

10/10 Excellent

josh

Stayed 1 night in May 2023

8/10 Good

Frida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Cindy

Stayed 1 night in May 2023

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfy 1 night stay with friends, very reasonable price with split costs. Really friendly staff & reception very welcoming, will look to stay again if required in the area. Location good for walking from Euston and Kings Cross Station, fairly quiet street
Stayed 1 night in May 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great little budget hotel, wasn’t aware of the shared bathrooms until check-in, but was offered an upgrade with a private bathroom due to a recent cancellation. Definitely do the upgrade if offered!
Stayed 3 nights in Apr 2023

10/10 Excellent

POONAM

Good
Stayed 1 night in Apr 2023

2/10 Terrible

michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value stay
Very conveinent location, for the station, and pubs to eat at near by. Good value hotel, extremely clean room with everything you need, and comfy enough bed. We had a basic double,so it was small but we were out all day and evening so that was okay. The shared bathroom was very clean with good shower and in good order, also well stocked, with bath mats etc.The staff were very friendly and helpful.
Stayed 2 nights in Apr 2023

10/10 Excellent

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. We wanted to be close to the train station for an early train. Room was clean and comfortable, staff very friendly and accommodating.
Stayed 2 nights in Apr 2023

2/10 Terrible

Mick

Stayed 1 night in Apr 2023

4/10 Poor

Honggang

Stayed 2 nights in Apr 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great area, felt very safe, was very clean and a great price!
Stayed 2 nights in Mar 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My room was small and perfect; it had everything I needed including a lovely toilet and shower just across the hall. Great location near Kings Cross.
Stayed 2 nights in Mar 2023

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, spotless, friendly staff
Good location. Friendly and helpful staff, service with a smile, courteous. Spotlessly-clean room. Happy to recommend and would stay again
Stayed 1 night in Feb 2023

10/10 Excellent

Fred

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Princess Hotel is part of a group and they have many different kinds of rooms and facilities. This was the cheapest I could find it was right opposite King’s Cross St Pancras and was excellent. Very clean very comfortable. Very comfortable and even though the bathroom was shared, it was excellent

8/10 Good

Marie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Pleasant comfortable stay
Budget hotel . Walkable distance to Kings Cross St Pancreas Station. Pleasant stay, comfortable beds, tea and coffee making facilities in room, smooth check in and out . We knew the hotel had shared bathrooms which is fine. My friends had a combined toilet/ sink / shower on the same floor as their room . My shared toilet was 2 floors down and bathroom was one floor up. This would be my only criticism - it would have been better if had been a combined toilet / shower on the same floor as the room as 2 floors down when you're sleepy and need to use the toilet in the middle of the night could pose problematic for many.
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Hunter

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

8/10 Good

Sana

Stayed 1 night in Nov 2022

10/10 Excellent

Zac

Stayed 1 night in Nov 2022
Response from Darren on 16 Nov 2022
Thank you very much for the excellent feedback Zac.Hope to see you again.