Great location and wonderful staff
Posted 12-Mar-2017 on Hotels
This hotel wins on a great location and the staff - who are impeccably professional, polite, helpful and charming. It's an old building, which allows for great space and character, but also means the hotel decor is very dated. It is immaculately clean though. I had a quiet room (as requested) with a lovely view, but found the heating outdated and not very effective. It was almost impossible to reach down and turn on the one radiator in my bedroom because it was in such an awkward position. There was no fridge or mini bar and very basic tea/coffee supplies. My bed was vast, but mattress was much too hard, and the duvet and pillows were very poor quality. I slept very badly. This was disappointing because the staff there are truly exceptional, and so helpful, but you can't change a bed the way you can change a room. Did not eat there or try out spa, so I cannot comment on either. However, a good bed is essential for me so, sadly, I would not stay again. If they got decent beds in, and some good quality linen & pillows, I'd definitely return!