All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear holly, We are pleased to receive your kind review about our associate, Kate. I will be sure to share your sentiments with her and the entire staff, and we hope to welcome you back soon. Best, Migidi Tembo, GM
Great evening at the bar/restaurant - appetizer menus was fantastic, great cocktails and staff
Peter
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Peter, We are thrilled to hear that you had a first-rate experience at our Marriott. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Migidi Tembo GM
Dear Alexandra, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Migidi Tembo GM
8/10 Good
Jack
3 Mar 2024
Jack
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Jack, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Migidi Tembo, GM
Too old and worn down for a 4 star hotel. Very disappointed with Mariott.
Heeyoon
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Dear Heeyoon, Thank you for choosing us. I regret that you did not enjoy your stay and apologize for any issues you may have experienced while you were our valued guest. We strive to meet every expectation and we have clearly missed the mark. We hope to redeem ourselves on a future visit. Sincerely, Migidi Tembo GM
Dear Yilin, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Migidi Tembo GM
10/10 Excellent
Karen
Travelled with family
19 Feb 2024
Liked: Amenities
Great location, property was immaculate. Great price for the quality. Maybe a complimentary coffee bar?
Karen
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Karen, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Migidi Tembo GM
Thank you for staying with us! it is always nice to hear how good of a job we did!
2/10 Terrible
Mark
4 Feb 2024
Disliked: Staff & service
Mark
Stayed 2 nights in Feb 2024
Response from AGM on 5 Feb 2024
Hello Mark, We are sorry that we did not meet your expectations as we strive to do the very best for our guests. Could you elaborate further on your experience? Again sorry we did not meet your expectations, hopefully you give us another chance in the future
They were great with our service dog. Wish they had room service!
Jeremy
Stayed 1 night in Jan 2024
Response from AGM on 21 Jan 2024
Dear Jeremy,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000
The staff was very accomodating with our requests!
Lucille
Stayed 1 night in Jan 2024
Response from GM on 9 Jan 2024
Dear Lucille,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Migidi TemboGeneral Manager
8/10 Good
Kimberly
1 Jan 2024
Liked: Cleanliness, staff & service
Kimberly
Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Dear Kimberly,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Migidi TemboGeneral Manager
10/10 Excellent
katherine
16 Dec 2023
katherine
Stayed 1 night in Dec 2023
Response from GM on 30 Dec 2023
Dear katherine,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Migidi TemboGeneral Manager
Dear Dawn,Thank you for choosing to stay with us. We sincerely apologize if your visit did not meet our high expectations. We appreciate your patronage and hope to have the opportunity to deliver an exceptional experience in the future.Sincerely,Migidi TemboGeneral Manager
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000
Dear Woodson,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Migidi TemboGeneral Manager
8/10 Good
Tracie
9 Dec 2023
Tracie
Stayed 1 night in Dec 2023
Response from AGM on 21 Jan 2024
Dear Tracie,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000
Dear Albert,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000
2/10 Terrible
Hannah
3 Dec 2023
Liked: Cleanliness
Disliked: Staff & service
Hannah
Stayed 2 nights in Dec 2023
Response from GM on 5 Dec 2023
Dear Hannah,We sincerely regret that you did not enjoy your stay. We strive to exceed each of our valued guests’ expectations and apologize that we fell short. We hope you will afford us a chance to make up for the lost commendations with an improved visit in the future. Thank you for sharing your feedback.Sincerely,Migidi TemboGeneral Manager
10/10 Excellent
Heather
1 Dec 2023
Heather
Stayed 1 night in Nov 2023
Response from GM on 30 Dec 2023
Dear Heather,We are thrilled you enjoyed your stay! Thank you for the review and please visit us again.Best,Migidi TemboGeneral Manager
Dear Kathleen,It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area.Best,Migidi TemboGeneral Manager
Dear Troy,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000
4/10 Poor
Joseph
13 Nov 2023
Checkin was at 4:00 pm. Tried to check at 4:00 pm and told room not available until after 6:00. Same for one of the person I was traveling with.
Joseph
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear Joseph,We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided; I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write.Sincerely,Migidi TemboGeneral Manager
The hotel was overbooked. They did find us a room 20 min away in a terrible hotel that was not even comparable. It was completely unacceptable.
Debbie
Stayed 2 nights in Nov 2023
Response from GM on 13 Nov 2023
Dear Debbie,We sincerely regret your experience; it is never our intent to relocate any guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review. Your feedback fosters change for future stays. Sincerely,Migidi TemboGeneral Manager
8/10 Good
Megan
12 Nov 2023
Liked: Cleanliness
It was a great location.
Megan
Stayed 2 nights in Nov 2023
Response from GM on 13 Nov 2023
Dear Megan,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Migidi TemboGeneral Manager
10/10 Excellent
Angelina
12 Nov 2023
Angelina
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear Angelina,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Migidi TemboGeneral Manager
10/10 Excellent
Rebecca
7 Nov 2023
Rebecca
Stayed 2 nights in Nov 2023
Response from GM on 14 Nov 2023
Dear Rebecca,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!Best,Migidi TemboGeneral Manager
Dear Antonia,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Migidi TemboGeneral Manager
Dear Trent,I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future.Best,Migidi TemboGeneral Manager
Dear Rachel,Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again.Best,Migidi TemboGeneral Manager
6/10 Okay
Jessica
5 Nov 2023
Liked: Cleanliness, amenities
We enjoyed a college friends reunion weekend and stayed at the Marriott. The parking garage was easy to get in and out of, the location is great for being right by campus, and near restaurants.
Jessica
Stayed 2 nights in Nov 2023
Response from GM on 6 Nov 2023
Dear Jessica,It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Normal again soon. Best,Migidi TemboGeneral Manager
10/10 Excellent
Derek
5 Nov 2023
Derek
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear Derek,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best,Migidi TemboGeneral Manager
8/10 Good
Jennifer
5 Nov 2023
Disliked: Room comfort
Marriott
Beds are awful, room had to be changed, would not cool down, refrigerator froze my left overs and my medication, so I couldn’t take it.
Jennifer
Stayed 2 nights in Nov 2023
Response from GM on 6 Nov 2023
Dear Jennifer,I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit.Sincerely,Migidi TemboGeneral Manager
2/10 Terrible
Catherine
4 Nov 2023
Catherine
Stayed 1 night in Nov 2023
Response from GM on 25 Nov 2023
Dear Catherine,Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret that we let you down. We value your business and hope for the chance to provide an improved experience during your next visit.Sincerely,Migidi TemboGeneral Manager
10/10 Excellent
Thomas R
30 Oct 2023
Thomas R
Stayed 1 night in Oct 2023
4/10 Poor
Brenden
29 Oct 2023
Liked: Cleanliness
Brenden
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Dear Brenden,We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that you did not enjoy your stay. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review. Sincerely,Migidi TemboGeneral Manager
Beautiful hotel, but room had a noisy humming sound and one of the folded towels in the bathroom was visibly dirty and wrinkled.
Denise
Stayed 2 nights in Oct 2023
Response from GM on 30 Oct 2023
Dear Denise,While we appreciate your kind sentiments about our beautiful hotel, I regret that noise pollution interrupted the comfort of your stay. Additionally, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to better serve you on a future visit.Sincerely,Migidi TemboGeneral Manager
6/10 Okay
Stephen
29 Oct 2023
Disliked: Staff & service
Stephen
Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Dear Stephen,Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area.Sincerely,Migidi TemboGeneral Manager
Dear Keli,It is wonderful to hear that you enjoyed your stay and our nice pool area. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Migidi TemboGeneral Manager
8/10 Good
Angela
22 Oct 2023
Angela
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Dear Angela,It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again.Sincerely,Migidi TemboGeneral Manager
It was a very nice hotel! I wish the fam would run when heat not on. But otherwise perfect
Jackie
Stayed 1 night in Oct 2023
Response from GM on 19 Oct 2023
Dear Jackie,Thank you for taking the time to share your positive review. We are delighted to know you enjoyed your stay at our Bloomington Normal Marriott Hotel & Conference Center! It was our pleasure to host you; we hope you will visit again soon.Best,Migidi TemboGeneral Manager
Easy parking and convenient location close to college shops.
Christina
Stayed 2 nights in Jul 2023
Response from GM on 3 Oct 2023
Dear Christina,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our easy parking and convenient location were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Migidi TemboGeneral Manager
Dear Jean,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Migidi TemboGeneral Manager
Dear Beth,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Migidi TemboGeneral Manager
Dear Rocco,Thank you for sharing your experience with us and with other travelers! It is wonderful to hear of the comfort you experienced with us. On behalf of our entire team, it was a pleasure to host you; we hope you will find a reason to visit again soon.Best,Migidi TemboGeneral Manager
The hotel is way too expensive. On Illinois State family weekend they charge over $400 per night. That's ridiculous.
Jennifer
Stayed 1 night in Sep 2023
Response from GM on 19 Sept 2023
Dear Jennifer,I’m sorry that you did not find us to be a good value. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Migidi TemboGeneral Manager