Lobby

Reviews of Bloomington-Normal Marriott Hotel & Conference Center

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 522 out of 983 reviews" "
Rating 8 - Good. 224 out of 983 reviews" "
Rating 6 - Okay. 98 out of 983 reviews" "
Rating 4 - Poor. 70 out of 983 reviews" "
Rating 2 - Terrible. 69 out of 983 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Lori, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Migidi Tembo, GM

10/10 Excellent

holly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kate at front desk very helpful
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear holly, We are pleased to receive your kind review about our associate, Kate. I will be sure to share your sentiments with her and the entire staff, and we hope to welcome you back soon. Best, Migidi Tembo, GM

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great evening at the bar/restaurant - appetizer menus was fantastic, great cocktails and staff
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Peter, We are thrilled to hear that you had a first-rate experience at our Marriott. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Migidi Tembo GM

8/10 Good

Alexandra

Business traveller
Liked: Cleanliness, property conditions & facilities
Always love staying at this Marriot location.
Stayed 3 nights in Feb 2024
Response from GM on 7 Mar 2024
Dear Alexandra, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Migidi Tembo GM

8/10 Good

Jack

Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Jack, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Migidi Tembo, GM

2/10 Terrible

Heeyoon

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Too old and worn down for a 4 star hotel. Very disappointed with Mariott.
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Dear Heeyoon, Thank you for choosing us. I regret that you did not enjoy your stay and apologize for any issues you may have experienced while you were our valued guest. We strive to meet every expectation and we have clearly missed the mark. We hope to redeem ourselves on a future visit. Sincerely, Migidi Tembo GM

10/10 Excellent

Yilin, Maryland Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice environment
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Dear Yilin, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Migidi Tembo GM

10/10 Excellent

Karen

Travelled with family
Liked: Amenities
Great location, property was immaculate. Great price for the quality. Maybe a complimentary coffee bar?
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Karen, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Migidi Tembo GM

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from AGM on 4 Feb 2024
Thank you for staying with us! it is always nice to hear how good of a job we did!

2/10 Terrible

Mark

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from AGM on 5 Feb 2024
Hello Mark, We are sorry that we did not meet your expectations as we strive to do the very best for our guests. Could you elaborate further on your experience? Again sorry we did not meet your expectations, hopefully you give us another chance in the future

8/10 Good

Jeremy, Palatine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great with our service dog. Wish they had room service!
Stayed 1 night in Jan 2024
Response from AGM on 21 Jan 2024
Dear Jeremy,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accomodating with our requests!
Stayed 1 night in Jan 2024
Response from GM on 9 Jan 2024
Dear Lucille,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Migidi TemboGeneral Manager

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Dear Kimberly,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Migidi TemboGeneral Manager

10/10 Excellent

katherine

Stayed 1 night in Dec 2023
Response from GM on 30 Dec 2023
Dear katherine,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Migidi TemboGeneral Manager

4/10 Poor

Dawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 16 Dec 2023
Dear Dawn,Thank you for choosing to stay with us. We sincerely apologize if your visit did not meet our high expectations. We appreciate your patronage and hope to have the opportunity to deliver an exceptional experience in the future.Sincerely,Migidi TemboGeneral Manager

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on 21 Jan 2024
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000

10/10 Excellent

Woodson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 30 Dec 2023
Dear Woodson,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Migidi TemboGeneral Manager

8/10 Good

Tracie

Stayed 1 night in Dec 2023
Response from AGM on 21 Jan 2024
Dear Tracie,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000

8/10 Good

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from AGM on 21 Jan 2024
Dear Albert,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000

2/10 Terrible

Hannah

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from GM on 5 Dec 2023
Dear Hannah,We sincerely regret that you did not enjoy your stay. We strive to exceed each of our valued guests’ expectations and apologize that we fell short. We hope you will afford us a chance to make up for the lost commendations with an improved visit in the future. Thank you for sharing your feedback.Sincerely,Migidi TemboGeneral Manager

10/10 Excellent

Heather

Stayed 1 night in Nov 2023
Response from GM on 30 Dec 2023
Dear Heather,We are thrilled you enjoyed your stay! Thank you for the review and please visit us again.Best,Migidi TemboGeneral Manager

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and quiet
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Dear Kathleen,It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area.Best,Migidi TemboGeneral Manager

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on 21 Jan 2024
Dear Troy,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000

4/10 Poor

Joseph

Checkin was at 4:00 pm. Tried to check at 4:00 pm and told room not available until after 6:00. Same for one of the person I was traveling with.
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear Joseph,We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided; I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write.Sincerely,Migidi TemboGeneral Manager

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was overbooked. They did find us a room 20 min away in a terrible hotel that was not even comparable. It was completely unacceptable.
Stayed 2 nights in Nov 2023
Response from GM on 13 Nov 2023
Dear Debbie,We sincerely regret your experience; it is never our intent to relocate any guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review. Your feedback fosters change for future stays. Sincerely,Migidi TemboGeneral Manager

8/10 Good

Megan

Liked: Cleanliness
It was a great location.
Stayed 2 nights in Nov 2023
Response from GM on 13 Nov 2023
Dear Megan,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Migidi TemboGeneral Manager

10/10 Excellent

Angelina

Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear Angelina,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Migidi TemboGeneral Manager

10/10 Excellent

Rebecca

Stayed 2 nights in Nov 2023
Response from GM on 14 Nov 2023
Dear Rebecca,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!Best,Migidi TemboGeneral Manager

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear Antonia,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Migidi TemboGeneral Manager

10/10 Excellent

Anthony, Roselle

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Nov 2023
Response from GM on 13 Nov 2023
Dear Anthony,Thank you for your time in sharing your kind review and please visit us again.Best,Migidi TemboGeneral Manager

10/10 Excellent

Trent

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear Trent,I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future.Best,Migidi TemboGeneral Manager

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, free safe parking, walk ability
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
Dear Rachel,Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again.Best,Migidi TemboGeneral Manager

6/10 Okay

Jessica

Liked: Cleanliness, amenities
We enjoyed a college friends reunion weekend and stayed at the Marriott. The parking garage was easy to get in and out of, the location is great for being right by campus, and near restaurants.
Stayed 2 nights in Nov 2023
Response from GM on 6 Nov 2023
Dear Jessica,It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Normal again soon. Best,Migidi TemboGeneral Manager

10/10 Excellent

Derek

Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear Derek,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best,Migidi TemboGeneral Manager

8/10 Good

Jennifer

Disliked: Room comfort
Marriott
Beds are awful, room had to be changed, would not cool down, refrigerator froze my left overs and my medication, so I couldn’t take it.
Stayed 2 nights in Nov 2023
Response from GM on 6 Nov 2023
Dear Jennifer,I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit.Sincerely,Migidi TemboGeneral Manager

2/10 Terrible

Catherine

Stayed 1 night in Nov 2023
Response from GM on 25 Nov 2023
Dear Catherine,Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret that we let you down. We value your business and hope for the chance to provide an improved experience during your next visit.Sincerely,Migidi TemboGeneral Manager

10/10 Excellent

Thomas R

Stayed 1 night in Oct 2023

4/10 Poor

Brenden

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Dear Brenden,We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that you did not enjoy your stay. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review. Sincerely,Migidi TemboGeneral Manager

6/10 Okay

Denise

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful hotel, but room had a noisy humming sound and one of the folded towels in the bathroom was visibly dirty and wrinkled.
Stayed 2 nights in Oct 2023
Response from GM on 30 Oct 2023
Dear Denise,While we appreciate your kind sentiments about our beautiful hotel, I regret that noise pollution interrupted the comfort of your stay. Additionally, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to better serve you on a future visit.Sincerely,Migidi TemboGeneral Manager

6/10 Okay

Stephen

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Dear Stephen,Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area.Sincerely,Migidi TemboGeneral Manager

10/10 Excellent

Keli

Liked: Staff & service, property conditions & facilities
I thought the pool area was nice.
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Dear Keli,It is wonderful to hear that you enjoyed your stay and our nice pool area. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Migidi TemboGeneral Manager

8/10 Good

Angela

Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Dear Angela,It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again.Sincerely,Migidi TemboGeneral Manager

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel! I wish the fam would run when heat not on. But otherwise perfect
Stayed 1 night in Oct 2023
Response from GM on 19 Oct 2023
Dear Jackie,Thank you for taking the time to share your positive review. We are delighted to know you enjoyed your stay at our Bloomington Normal Marriott Hotel & Conference Center! It was our pleasure to host you; we hope you will visit again soon.Best,Migidi TemboGeneral Manager

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and convenient location close to college shops.
Stayed 2 nights in Jul 2023
Response from GM on 3 Oct 2023
Dear Christina,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our easy parking and convenient location were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Migidi TemboGeneral Manager

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 31 Oct 2023
Dear Jean,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Migidi TemboGeneral Manager

10/10 Excellent

Beth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 31 Oct 2023
Dear Beth,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Migidi TemboGeneral Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Ss
Stayed 1 night in Sep 2023
Response from GM on 25 Sept 2023
Dear Denise,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Migidi TemboGeneral Manager

10/10 Excellent

Rocco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better than "Normal"
comfortable room, quiet, shower worked well
Stayed 1 night in Sep 2023
Response from GM on 27 Oct 2023
Dear Rocco,Thank you for sharing your experience with us and with other travelers! It is wonderful to hear of the comfort you experienced with us. On behalf of our entire team, it was a pleasure to host you; we hope you will find a reason to visit again soon.Best,Migidi TemboGeneral Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is way too expensive. On Illinois State family weekend they charge over $400 per night. That's ridiculous.
Stayed 1 night in Sep 2023
Response from GM on 19 Sept 2023
Dear Jennifer,I’m sorry that you did not find us to be a good value. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Migidi TemboGeneral Manager