Exterior

Reviews of The Imperial Hotel

4 out of 5
The Imperial Hotel
North Promenade, Blackpool, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1011 reviews" "
Rating 8 - Good. 315 out of 1011 reviews" "
Rating 6 - Okay. 118 out of 1011 reviews" "
Rating 4 - Poor. 52 out of 1011 reviews" "
Rating 2 - Terrible. 20 out of 1011 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on North shore, little bit out of town centre but only a few minutes walk. There is a charge for parking, but its not huge £9 per night. (Have to enter reg on system)The staff were very welcoming and provided all the info you would want on arrival. The room was not the biggest but didnt feel crowded, only downside to the room was the number of plug sockets. Restaurant was quiet for our evening meal but it was midweek, the food was of a high standard and very nice. Over all a really nice stay would definitely consider coming back.
Stayed 1 night in Mar 2024
Response from Trevor on 27 Mar 2024
Dear Andrew,Thank you very much for submitting such a positive and detailed review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking at the hotel
Stayed 3 nights in Mar 2024
Response from Trevor on 21 Mar 2024
Dear Amanda,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Gill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room. Buffet breakfast was excellent and included black pudding and fried bread (that you wouldn’t get in a lot of hotels especially down south). Would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Trevor on 16 Mar 2024
Dear Gill,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our breakfast - a truly Northern feast! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Trevor on 13 Mar 2024
Dear Jane,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is very much appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with lots of character, rooms lovely. Whole hotel soo clean and tidy. Nice bar if a bit pricey for soft drinks. But nightly entertainment of which i dropped on a great singer which we had a fab night singing along and dancing. Staff all so friendly and helpful. Will be my go to hotel in blackpool from now on, worth paying that bit extra than 'brand' names just for the feel of this historic hotel.
Stayed 1 night in Mar 2024
Response from Savanna Cairns on 7 Mar 2024
Hi Louise, Thank you so much for your lovely review! We will look forward to welcoming you back to Imperial Blackpool.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Trevor on 7 Mar 2024
Dear Margaret,Thank you for your review of our hotel after your recent stay. I am delighted to see that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Good

Paul

Stayed 2 nights in Mar 2024
Response from Trevor on 27 Mar 2024
Dear Paul,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

8/10 Good

Lianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable rooms, breakfast was very good and staff were efficient and friendly
Stayed 2 nights in Mar 2024
Response from Trevor on 5 Mar 2024
Dear Lianne,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast and good bar with football.
Response from Trevor on 29 Feb 2024
Dear Edward,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Ian

Travelled with partner
Liked: Staff & service, property conditions & facilities
Victorian in all its splendour
Stayed 5 nights in Feb 2024
Response from Trevor on 26 Feb 2024
Dear Ian,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your lovely feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean food fabulous room very comfortable except the drafty windows
Stayed 2 nights in Feb 2024
Response from Trevor on 26 Feb 2024
Dear Howard,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

bill, Newton stewart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
car parking charges spoils our stay not needed ? but still the best hotel we stay at when in Blackpool the only place to stay at . v i p member. we love the hotel
Stayed 1 night in Feb 2024
Response from Trevor on 16 Feb 2024
Dear Bill,Thank you very much for submitting such a wonderfully positive review of your recent stay with us. We are so glad to see that you enjoyed your stay once again and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is about the 6th time ive stayed at the Imperial very satisfying
Stayed 2 nights in Jan 2024
Response from Trevor on 29 Jan 2024
Dear Adam,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments which mean even more when coming from one of our valued regular guests. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect area for us, beautiful furnishings and lots of charm in this Hotel. Warm all the time, staff amazingly helpful, perfect breakfast. But not a lot of choice in the bar food menu in the evening. Would definitely use this hotel again.
Stayed 2 nights in Jan 2024
Response from Trevor on 22 Jan 2024
Dear Sandra,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating and such detailed feedback which will benefit all of our guests; old and new! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Joanne

Stayed 3 nights in Jan 2024
Response from Trevor on 10 Jan 2024
Dear Joanne,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 Good

David, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service
Lovely heritage property just north of the North Pier. Walking distance to everything. Wonderful breakfast. Two very friendly and helpful male receptionists. The hotel is a bit tired from age, though, but many properties of that vintage are. Two complaints - one being that our loo didn't flush terribly well, and our request for maintenance did not resolve the issue. The other is that I felt that £14.10 was a bit inflated of a price for two gins and tonics ordered at the bar on our first night (not sure if the barman upped us to a premium gin without saying so). Still, the stay was satisfactory overall, and we'd be willing to give the Imperial another try on a future visit.
Stayed 2 nights in Dec 2023
Response from Trevor on 8 Jan 2024
Dear David,Thank you for your review of our hotel after your recent stay. We sincerely appreciate your feedback on your stay. Please accept my apology for the issue you encountered with the toilet in your room and particularly that my maintenance team were unable to resolve it for you. I am able to assure you that I have addressed this with them and it has been fixed. I am delighted to see that you will be visiting us again in the future. Kind Regards, Trevor Vels General Manager

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The polite and friendly staff are always on hand, even when really busy they make time and nothing is beneath them, Ricky was very polite on Reception and always had a smile.
Stayed 3 nights in Dec 2023
Response from Trevor on 3 Jan 2024
Dear Mike,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our staff and particularly Ricky - definitely one of our many stars within our team. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Vicky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and lovely entrance area, the huge Christmas tree made it extra special for our trip and the staff were friendly and helpful. Would definitely stay again
Stayed 2 nights in Dec 2023
Response from Trevor on 3 Jan 2024
Dear Vicky,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Trevor on 31 Dec 2023
Dear Robert,Thank you for your lovely 5/5 review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Christmas Stay
Lovely Christmas stay for 3 nights. Our sea view room was lovely, clean, large comfy bed, lots of storage and lovely and warm. The breakfasts were excellent, great quality and so much choice. The staff were all very friendly and so helpful. Would definitely highly recommend this hotel and will return in the future.
Stayed 3 nights in Dec 2023
Response from Trevor on 28 Dec 2023
Dear Martin,Thank you very much for submitting such a wonderful review of your recent stay with us. We are so happy to see that we were able to create some special festive memories for you!We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back next year.Kind Regards,Trevor Vels General Manager

8/10 Good

Alastair

Liked: Cleanliness, staff & service
For the price and time of year, it was ok. Dinner was average and service was hit and miss. Breakfast standard.
Stayed 1 night in Dec 2023
Response from Trevor on 24 Dec 2023
Dear Alistair,Thank you very much for your review of your recent stay with us.We are happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m always happy with my stay at the imperial
Stayed 3 nights in Dec 2023
Response from Trevor on 24 Dec 2023
Dear Carol,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us once again.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Mr Nick

Stayed 1 night in Dec 2023
Response from Trevor on 20 Dec 2023
Dear Mr Nick,Thank you for your 10/10 review of our hotel after your recent stay. I am delighted to see that you enjoyed a pleasant stay with us.I hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Trevor on 20 Dec 2023
Dear Elaine,Thank you very much for your review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love room 328, there were some cobwebs on the ceiling but they are very high ceilings. Massive gaps in sash windows but again, a very old beautiful building, so to be expected. Toasters constantly on in dining room, so not eco friendly and they are useless, They provide coloured bread, nothing more! Fantastic location, great having a live singer in the bar. All the ones we saw were very good. Rooms always quiet regardless of how busy the hotel is. We do love this hotel!
Stayed 3 nights in Dec 2023
Response from Trevor on 20 Dec 2023
Dear Margaret,Thank you very much for your super detailed review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trevor on 15 Dec 2023
Dear Daniel,Thank you very much for your review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

pauline, York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Trevor on 15 Dec 2023
Dear Pauline,Thank you very much for your review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room adequate shower poor
Excellent hotel services both staff and food. Room basic, bathroom basic however shower poor (controls difficult to operate and shower curtain too short).
Stayed 1 night in Dec 2023
Response from Trevor on 15 Dec 2023
Dear Peter,Thank you for your detailed review of our hotel after your recent stay. I am delighted to read that overall, you enjoyed a pleasant stay with us.However, please accept my apology for the irritations caused by the length of the shower curtain and controls in your bathroom. We will attend to these issues immediately. I hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

6/10 Okay

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Very old and outdated rooms.
Stayed 3 nights in Dec 2023
Response from Trevor on 15 Dec 2023
Dear Martin,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see that we clearly did not meet your expectations. I have noted your comment on our current decor and modernity of the hotel but hope that you will stay with us again on your return to Blackpool and note our ongoing refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

2/10 Terrible

Gareth

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Trevor on 15 Dec 2023
Dear Gareth,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your scoring that we did not meet your expectations.I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards to you. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay!
Another really good stay at the Imperial Hotel blackpool!very comfortable room,nice and warm on an exceptionally cold day! Very friendly and helpful staff, very good breakfasts, the only negative was the toasters only seem to work on one side. The hotel was very clean and looked very festive, they have done a very good job with the Christmas decorations, really gets you in the mood for the Christmas by the sea on the promenade! A good choice of accommodation!
Stayed 4 nights in Dec 2023
Response from Trevor on 7 Dec 2023
Dear Graeme,Thank you very much for your review of your recent stay with us. We sincerely appreciate your lovely comments, particularly about our friendly staff, breakfast and our Christmas decorations. Festive Season is just around the corner!We are delighted that you enjoyed your stay with us and we hope to see you again soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Cheryle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break .
Friendly staff , clean , great breakfast , will return .👍😍
Stayed 2 nights in Nov 2023
Response from Trevor on 5 Dec 2023
Dear Cheryle,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities
What we did not like was the small room and it was cold - the windows were some glazing so image that why it felt cold.
Stayed 2 nights in Dec 2023
Response from Trevor on 5 Dec 2023
Dear Philip,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we trust that you enjoyed your overall stay.I have taken note of your comment on our current need to refresh certain aspects of our building; specifically some of our aging sash windows. We are currently finalising a number of replacement programs which will include all defective windows and we hope to achieve a number of improvements as the following year progresses. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Trevor on 5 Dec 2023
Dear Sonia,Thank you for taking the time to submit a positive review response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

8/10 Good

Petrina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Trevor on 4 Dec 2023
Dear Petrina,Thank you for taking the time to submit a positive response after your recent stay with us. We sincerely appreciate your super feedback score and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again soon. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family break in Blackpool at the wonderful
Thoroughly enjoyable three day break What a wonderful hotel Made sure all 11 of us were on the same floor the staff were so helpful Wonderful food and lovely rooms Will definitely use this hotel again
Stayed 3 nights in Nov 2023
Response from Trevor on 1 Dec 2023
Dear Mark,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you and your family enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay here , clean rooms , food good. , staff excellent
Stayed 3 nights in Nov 2023
Response from Trevor on 30 Nov 2023
Dear Neil,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our staff and the quality of our chef’s food. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at this hotel. Friendly and helpful staff, great food in the restaurant and bar. Fab location. Will definitely stay again
Stayed 3 nights in Nov 2023
Response from Trevor on 5 Dec 2023
Dear Tracy,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the our stay. Very helpful and friendly staff. It was a shame the lesure facilities where closed due to maintenance. So i could not give it full makes. But what we used would be 5 stars. Mayflower cocktail was very nice. Thank you to all the staff. We will be back next year.
Stayed 3 nights in Nov 2023
Response from Trevor on 28 Nov 2023
Dear M,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our staff and our signature Mayflower cocktail. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back next year.Kind Regards,Trevor Vels General Manager

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay this hotel, staff are friendly and attentive the rooms are a decent size , breakfast is nice , not one negative comment i could. Will definitely be back for another stay in the near future.
Stayed 3 nights in Nov 2023
Response from Trevor on 28 Nov 2023
Dear Matthew,Thank you very much for completing a review of your recent stay with us. We sincerely appreciate all of our guest's feedback as it assists us in maintaining our standards of superior service and hospitality. We will be sure to pass on your positive review to all of our team members.We look forward to welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 Good

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt there could have been better facilities for disabled people as the only access is around the side door and you have to hold it whilst trying to manoeuvre a wheelchair through the door. Also there are only 4 disabled parkkng spaces. The food was excellent as where the staff. Cleaning could have bèen better in the room.as there was a sticker on.the bathroom tiles and one on the floor in.the room
Stayed 2 nights in Nov 2023
Response from Trevor on 28 Nov 2023
Dear Pat,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your comments and scoring that we did not entirely meet your expectations.Please accept my apology for your disappointment with a number of elements of your stay as well as my assurance that your feedback will be used to address the issues raised with my team. Regarding the disabled parking, we do have an additional 3 bays at the front of the hotel when the balance of bays are fully utilised.I hope that on a future visit you will consider staying with us again when we will be able to fully meet your expectations. Kind Regards,Trevor Vels General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Trevor on 28 Nov 2023
Dear David,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 Good

Dean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, but i think a little over priced..rooms are comfy and have the amenities you would expect. It just feels like a little faded elegance really. Really you are just paying for the history of the name...good horel but do feel others around for cheaper that would be better..
Stayed 1 night in Nov 2023
Response from Trevor on 28 Nov 2023
Dear Dean,Thank you for taking the time to submit a positive response after your recent stay with us. We sincerely appreciate your feedback and we trust that you enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Imperial sets itself apart from many of the other Blackpool hotels. Set back from the road enjoying sea views, with parking to the front (charged / day) the imposing building may not be decorated throughout in modern muted hues but is still very comfortable, with a faded elegance. The impressive character and history of Prime ministers and stars staying there in the past offers something front soulless modern hotels and provides something more of an experience during your visit. During our 5 night stay, we enjoyed afternoon tea which was hosted in one of the many fantastic function rooms. Every member of staff we came into contact with was cheerful, helpful and added to our stay.
Stayed 5 nights in Nov 2023
Response from Trevor on 28 Nov 2023
Dear Andrew,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A unique property right on the seafront. Full of the elegance of a bygone era. The staff were outstanding and very attentive. The top floor of the property was very obviously where the staff used to be accommodated and could do with some refurbishment, however it was warm, clean and comfortable. The dining room was excellent. Highly recommend staying here.
Stayed 2 nights in Nov 2023
Response from Trevor on 28 Nov 2023
Dear Josephine,Thank you for taking the time to submit a positive response after your recent stay at our hotel. We thank you for your super feedback and we are pleased to see that we were able to contribute to a successful visit to our part of the world. We are delighted that you enjoyed your stay and hope that you will stay with us again on your next return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Trevor on 27 Nov 2023
Dear Martin,Thank you for your review posted after your recent stay. We sincerely appreciate your 5-star feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

8/10 Good

C

Liked: Cleanliness, property conditions & facilities, room comfort
Break
Enjoyable stay, located on sea front. Good breakfast.
Stayed 2 nights in Nov 2023
Response from Trevor on 21 Nov 2023
Dear C,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 Okay

Tracy

Travelled with partner
Liked: Staff & service
Loretta in the dining hall was very friendly and helpful with local information. Our bedroom on the fourth floor was unbearably hot even with the radiators turned off and the window opened as much as possible. The bed was also very bouncy resulting in a very disturbed few nights. A radiator in the fourth floor corridor was dangerously hot. A small fridge in the room was a great addition. The staff were great however the hotel is looking a little tired and dated.
Stayed 2 nights in Nov 2023
Response from Trevor on 20 Nov 2023
Dear Tracy,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your scoring and feedback that we did not entirely meet your expectations.Please accept my apology for your disappointment with some aspects of your stay. I would like to assure you that we will actively address all of these issues shortfalls with the staff and management team. I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards to you. Kind Regards,Trevor Vels General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Suited two friends meeting up to go to Cliff concert perfectly. Central location Hot water Great Shower
Stayed 1 night in Nov 2023
Response from Trevor on 20 Nov 2023
Dear Valued Guest,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. I am sure I recall meeting you at breakfast on your departure day?We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

6/10 Okay

Tracy

Stayed 2 nights in Nov 2023
Response from Trevor on 20 Nov 2023
Dear Tracy,Thank you for your review of our hotel after your recent stay. I am disappointed to see that we did not get everything right on this occasion. I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager