Fridge, microwave, stovetop, dishwasher

Reviews of Staybridge Suites Bismarck, an IHG Hotel

3 out of 5
Staybridge Suites Bismarck, an IHG Hotel
2801 Gateway Ave, Bismarck, ND

Reviews

9.0

Wonderful

Rating 10 - Excellent. 372 out of 530 reviews" "
Rating 8 - Good. 92 out of 530 reviews" "
Rating 6 - Okay. 33 out of 530 reviews" "
Rating 4 - Poor. 18 out of 530 reviews" "
Rating 2 - Terrible. 15 out of 530 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Parshall

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms
Stayed 2 nights in Feb 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very accommodating
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

6/10 Okay

Pablo

Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

John

Stayed 3 nights in Dec 2023

10/10 Excellent

Nick

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing! Beds and bedding were so comfortable!! Would stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jared

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very Nice Hotel
The hotel is extremely nice with fantastic staff. We would go back in a heartbeat. My only complaint was our room had the thermostat hanging by the wires over the closet handle. Have two very young kids with me made it a challenge to keep them away from the exposed wires.
Stayed 1 night in Nov 2023

10/10 Excellent

Jenilee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Our stay at Stay bridge suites, staff was welcoming, clean rooms pet friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Wade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Doug

Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great and ok..honestly
The door lock seemed broken and big stain on rug by bed is red but looked like makeup. Service and breakfast nice and pool warm and clean. Nice and quiet. Will stay again but fix door lock to protect guest and shampoo rug.
Stayed 1 night in Sep 2023

4/10 Poor

Kyle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility room waa well laid out.
Stayed 2 nights in Aug 2023

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
iytjyd
Stayed 2 nights in Aug 2023

10/10 Excellent

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week long business
All around great hotel to stay at
Stayed 5 nights in Aug 2023

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall
Stayed 2 nights in Jul 2023

6/10 Okay

Joshua

Travelled with partner
Liked: Staff & service
We were out in Wyoming and Montana for 2 weeks celebrating our wedding anniversary and our friend’s birthday. On our way back, we stopped in North Dakota for a night to break up our travel. There aren’t a lot of options in the surrounding areas and we want to make sure we get a property that is clean and ideally newer. We came across Staybridge Suites. They have higher ratings and pictures look great for an overnight stay. We booked without hesitation about 4 months before our actual date. Fast forward to Saturday 8/12, we arrived late night from our travel. My wife is 5 months pregnant, so it was important the place is clean and smoke free. Unfortunately, upon entering our room exhausted, a strong smoking smell came from the room. It was so strong that you could almost taste it. Beyond disappointed, we connected with front desk. The gentleman was nice, but he informed us there was no longer any king suites left, which we booked. There was another “out of order” king suite available but there is sewer gas coming out of their bathroom. It left us without any other options to downgrade to a queen size room, which is a lot smaller. We were so exhausted and just wanted a good night sleep, so we checked in and figured we would figure out the refund of difference the next day. Unfortunately, the hotel couldn’t do any adjustment since we prepaid through Expedia. It’s disappointing that we booked 4 months ago and came to a room filled with smoking smell and downgrade to a room type.

6/10 Okay

Gabriel

Stayed 1 night in Aug 2023

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So easy to check in
Stayed 1 night in Aug 2023

6/10 Okay

Marcia

Travelled with family and small children
Disliked: Cleanliness
The grounds and exterior of this property are very nice and we enjoyed sitting outside on the patio near the water feature. The dining area and pool were clean too. However, the room itself was NOT. The bathroom floor felt sticky(!?), there was a previous guest's sock under the couch and a pair of underwear on the floor behind the curtains. Also, the previously-used bedding on the pull-out couch was still on the mattress and we had to request fresh bedding. The room overall was tired and dreary and the age of the hotel was apparent in the room. Front desk clerk appeared quite disinterested in checking us in, but the clerk who was there during our stay and when we checked out was much friendlier. Breakfast was adequate: coffee was hot, yogurt station was pretty good, kids and husband enjoyed the cook-your-own waffles, the made-ahead omelettes on our first morning were disappointing/inedible; the bacon/eggs/hashbrowns the second morning were better. If the public areas were as dirty as our room and the food had been much worse (we don't expect too much at 3-star hotels with "breakfast included") my rating would be much lower.
Stayed 2 nights in Jul 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Jul 2023

8/10 Good

Jacqueline

Stayed 5 nights in Jul 2023

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
Had a very nice courtyard with a waterfall and fire pit, but the igniter did not work for the fire pit so my husband had to use a lighter to light it. Not very safe. Also the door card readers on the outside doors of the building did not work well at all and we had to knock on the doors to be let in. Employees were all nice.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great room with everything you need. Clean & comfortable. The included breakfast was a life saver.
Stayed 3 nights in Jun 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredible.

10/10 Excellent

Teagan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
gorgeous and clean rooms! awesome and friendly staff, the best continental breakfast we’ve ever had!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice center setup with grills and fireplaces to relax and breakfast was very nice with lots of variety and different both days. Thanks
Stayed 2 nights in Jun 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2023

6/10 Okay

Karen

Stayed 2 nights in Jun 2023

8/10 Good

Scott

Stayed 1 night in Jun 2023

10/10 Excellent

Pamela, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with nice efficient staff. Facility was clean and well kept.
Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Stayed 1 night in Jun 2023

10/10 Excellent

Crystal

Stayed 1 night in Jun 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023

10/10 Excellent

Karin

Stayed 1 night in Jun 2023

10/10 Excellent

Michelle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lots to love about this spot. My favorite was the kitchenette, with a near-full-size fridge and two countertop electric burners. The shower had good pressure and heat, the courtyard was a lovely space to hang with folks, and breakfast was tasty. I’ll definitely stay here again the next time I’m in Bismarck.
Stayed 4 nights in May 2023

10/10 Excellent

Joann

Stayed 2 nights in May 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ver clean, nice room
Stayed 2 nights in May 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in May 2023

10/10 Excellent

amanda

Stayed 3 nights in May 2023

10/10 Excellent

Rebecca

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it all around!
Stayed 1 night in May 2023

2/10 Terrible

Melody

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We have stayed at other Staybridge hotels and loved it. Not this one. Our room was VERY dirty. The bathroom shower curtain was dirty, corners of the room were dirty, it looked like something had been spilled down the air conditioner and was not cleaned up, the couch had stains on it, the headboard had visible handprints all over it and was just gross! The list goes on. We were so disappointed! The rest of the hotel lobby areas, breakfast area etc seemed very well taken care of! We were really thrown off by the room. It was gross and if we hadn’t arrived so late we would have asked for a refund and stayed someplace else in the area!
Stayed 1 night in May 2023