Indoor pool

Reviews of Residence Inn Bismarck North

3 out of 5
Residence Inn Bismarck North
3421 N 14th St, Bismarck, ND

Reviews

9.0

Wonderful

Rating 10 - Excellent. 166 out of 250 reviews" "
Rating 8 - Good. 48 out of 250 reviews" "
Rating 6 - Okay. 23 out of 250 reviews" "
Rating 4 - Poor. 9 out of 250 reviews" "
Rating 2 - Terrible. 4 out of 250 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JACLYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff from fromt desk to breakfast attendant were very friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Elsie, Watford city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Danielle Koppinger on 8 Jan 2024
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

8/10 Good

Lisa, WALCOTT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was friendly. Room was well equipped with amenities. Shower wasn't warm - cool at best. Chairs needed to be replaced in breakfast area - worn and peeling
Stayed 2 nights in Dec 2023

8/10 Good

Molly

Travelled with family
Liked: Staff & service, room comfort
Loyal Customer
I love staying here! It’s getting somewhat worn but still a good stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marshall

Stayed 1 night in Dec 2023

2/10 Terrible

Aegis

Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
Very friendly staff, accommodating, clean facilities, comfortable
Stayed 1 night in Dec 2023
Response from Danielle Koppinger on 12 Dec 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loyal Customer!
Always a great stay! Love the staff, service, location.
Stayed 1 night in Dec 2023
Response from Danielle Koppinger on 12 Dec 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

10/10 Excellent

Kerry, Fargo

Stayed 2 nights in Nov 2023

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service was above and beyond.
Stayed 2 nights in Nov 2023

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a loyal customer to this place. I did notice some wear and tear in the bathroom and sink area. But I do enjoy staying here
Stayed 2 nights in Nov 2023

10/10 Excellent

Rayma

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk staff. The property was clean. Lots of restaurant around the area within walking distance.
Response from Danielle Koppinger on 30 Oct 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

6/10 Okay

Nadine

Travelled with family
Liked: Staff & service
Good place overall
The front desk staff was very friendly. There were a lot of bugs in our room; that was yucky. Love that they have a two room suite at this place.
Stayed 1 night in Oct 2023
Response from Danielle Koppinger on 26 Oct 2023
Thank you very much for your feedback. I am glad that overall you had a pleasant visit, and I regret to hear that there were bugs in your room- I certainly understand the importance of a having a room without bugs, and I apologize for the inconvenience. We take pride in our ability to consistently exceed the expectations of our guests, and I thank you for sharing this information with us. We hope you will give us another try in the future.Danielle KoppingerGeneral Manager

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Danielle Koppinger on 26 Oct 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

6/10 Okay

Matthew

Stayed 2 nights in Sep 2023

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Danielle Koppinger on 21 Sept 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle Koppinger

10/10 Excellent

Emily

Stayed 1 night in Sep 2023
Response from Danielle Koppinger on 27 Nov 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 1 night in Sep 2023
Response from Danielle Koppinger on 18 Sept 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manger

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities
The breakfast
Stayed 2 nights in Sep 2023

8/10 Good

Molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
The only issue I had with the hotel is the first morning my hubby went to get some coffee at the breakfast area. It was 9:45 am. Breakfast was scheduled to be over at 10 am. He just wanted coffee. There was nothing left for breakfast including coffee. There was a staff person there speaking broken English. He was telling those coming in for breakfast, “No more. No more food.” When asked if they were going to cook anymore food or coffee, he kept saying no, no. Why is it advertised until 10 am if they aren’t serving until then?
Stayed 2 nights in Sep 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacay. Room was a suite with 2 bedrooms, 2 bathrooms and a kitchen. Very spacious, clean and modern.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Melanie

Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Danielle Koppinger on 12 Aug 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and at easily accessible. If there was a negative, it would be that the parking lot spaces (lines) need to be repainted. Some cars were parked in two spaces which caused a shortage.
Stayed 28 nights in Jul 2023
Response from Danielle Koppinger on 4 Aug 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

10/10 Excellent

Thor

Stayed 1 night in Jul 2023

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is comfortable but the carpet is looking worn. The bed is too hard, good if you like a firm mattress but it’s acceptable.
Stayed 5 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Danielle Koppinger on 6 Jul 2023
Thank you very much for your feedback. I am glad that you had a pleasant visit. We take pride in our ability to consistently exceed the expectations of our guests, and I hope you will let us know if there are any changes we can make to ensure your next stay is even better. We look forward to welcoming you back in the future.Danielle KoppingerGeneral Manager

10/10 Excellent

James

Stayed 1 night in Jul 2023

4/10 Poor

Grant

Walked into the lobby with Fox News playing full blast on the large flat screen TV in the lobby … this was beyond unwelcoming … spewing all kinds of distasteful coverage of Trump and MAGA drama … the whole stay from that point on was rather uncomfortable and we felt very unwelcome. Is this the kind of atmosphere that the Marriot is wanting to create?
Stayed 1 night in Jun 2023
Response from Danielle Koppinger on 19 Jun 2023
I appreciate you taking the time to comment about your recent stay at our hotel. Guest comfort is our utmost concern, and our hotels are committed to making every possible effort to provide a great stay for every guest. It appears that we have fallen short in this case, and I do apologize. Again, thank you for your feedback.Danielle KoppingerGeneral Manager

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Dog hair
The couch was full of dog hair. When I pulled the fold out bed out for grandkids, I saw all the dog hair. stuck to Couch Cushions. I'm allergic to dogs and cats had to take meds all weekend to stay out of the hospital. I really wish they would keep certain rooms for animals as not all of us sleep with animals. It was a nice room just thought it would be clean.
Stayed 2 nights in Jun 2023
Response from Danielle Koppinger on 6 Jun 2023
I appreciate you taking the time to comment about your recent stay at our hotel. Guest comfort is our utmost concern, and our hotels are committed to making every possible effort to provide a great stay for every guest. It appears that we have fallen short in this case, and I do apologize. Again, thank you for your feedback.Danielle KoppingerGeneral Manager

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
The property has a nice seating area outside to enjoy time outdoors... bonfire pit, grill, etc. I didn't like the dogs all over. I didn't realize it was an animal friendly hotel and I don't care for animals all around me.
Stayed 1 night in May 2023
Response from Danielle Koppinger on 25 May 2023
I appreciate you taking the time to comment about your recent stay at our hotel. Guest comfort is our utmost concern, and our hotels are committed to making every possible effort to provide a great stay for every guest. It appears that we have fallen short in this case, and I do apologize. Again, thank you for your feedback.Danielle KoppingerGeneral Manager

6/10 Okay

Amber

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Check in was quick and front desk attendants were pleasant and friendly. Overall a nice hotel. My only real complaint is with the room. We stayed in a pet room as we had our dog with us. I don’t expect these rooms to be perfect but when I opened the door to the room it smelled like a kennel on a hot summer day. It’s obvious previous doggy guests have left their mark. The room was also not as clean as I’d like. Hairs on the floor in bathroom and in the tub, sticky residue on the table. I’d recommend removing the carpet from pet rooms, it’s gross, unsanitary and harder for housekeeping to keep clean. Ultimately pet owners need to do better and not ruin it for the rest of us.
Stayed 2 nights in May 2023

10/10 Excellent

Rebecca

Stayed 2 nights in May 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy beds, very clean, friendly staff will definately stay here again
Stayed 5 nights in Apr 2023
Response from Danielle Koppinger on 27 Apr 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

6/10 Okay

Camila

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pool was cold and poor breakfast..couldn’t believe it was a Residence inn
Stayed 1 night in Apr 2023
Response from Danielle on 21 Apr 2023
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.Danielle KoppingerGeneral Manager

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King suite
It was very spacious room and very clean. We did have to ask for bedding the for the sofa sleeper, they were not in the room that was reserved for 3 people. (King suite) Bedding the king bed were to small and we have remake the entire bed every morning due to this. Otherwise it was a great stay!
Stayed 3 nights in Apr 2023
Response from Danielle Koppinger on 18 Apr 2023
Thank you for taking the time to fill out our survey - Your feedback is very important to us! I am glad to hear you were pleased with many parts of your stay, but I do apologize that you had trouble with your bedding during your visit. I certainly do appreciate the importance of a good night's rest, and I have addressed this issue with my head housekeeper so that this does not continue to happen. We are always looking for ways to improve the quality of each guest's visit, so if there is anything else we can do to improve your next stay at our property, please feel free to let me know personally. Again, thank you for your time, and we look forward to seeing you again on your next visit!Danielle KoppingerGeneral Manager

10/10 Excellent

Jessica

Stayed 1 night in Mar 2023
Response from Danielle Koppinger on 17 Apr 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

8/10 Good

Peggy

Stayed 2 nights in Mar 2023

10/10 Excellent

erika

Business traveller, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Mar 2023
Response from General Manager on 26 Mar 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle Koppinger

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2023

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
The staff was very friendly. Breakfast leaves something to be desired. The sausage was cold, the casing was think and chewy. The eggs were also only warm. Not much available for those with gluten allergies. Drain in the bathroom sink stunk like sewer every time the water was turned on. Only three towels in the room for four people. Stains on the furniture and carpet.
Stayed 2 nights in Feb 2023

6/10 Okay

Kerry

Liked: Staff & service
Food was cold, greasy, dry. Not good options. Bathroom was not as clean as it should be
Stayed 2 nights in Feb 2023

8/10 Good

Sarah

Travelled with family
Liked: Staff & service
Our room needs some updating. Scuffs on the walls and trim work. Elevators need to be vacuumed. Breakfast wasn’t great. Eggs were watery and they served sandwich slice Canadian bacon for the meat option. Breakfast the second day was better. Would stay again.
Stayed 2 nights in Feb 2023

8/10 Good

Nevada

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised
I mistakenly made a reservation at this hotel. I had intended to stay at another place. But I was pleasantly surprised at my stay.
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
I was let down
I was disappointed. I heard great reviews about this place. I guess my expectations were too high. Room was specious but run down. Carpet had snags and stains. Bathroom door banged up. Bed was lumpy. Breakfast was delicious.
Stayed 1 night in Dec 2022

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service
Young lady working the front desk is an incredible asset to your hotel. She was very helpful and courteous. Customer service is becoming a lost art. It was good to experience your hotels service standards. Thank You
Stayed 1 night in Nov 2022

10/10 Excellent

Eldon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice comfortable place with a very helpful desk attendant.
Stayed 1 night in Nov 2022