Ratings based on 1,124 Verified Reviews

3.8 out of 5
80% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Colchester

Average and dated

Posted 23-Jan-2017
Hotel is ok but rooms are small and dated. Lots of dark furniture and red carpet. Pool area is ok. Bar is good with reasonable prices. Breakfast is good but fruit selection is not fresh. Very noisy guests on Friday evening.
4out of 5
Recommended
for Everyone
by A verified traveller

Close to airport

Posted 22-Jan-2017
Pros: Friendly staff - good food.
Cons: Shower facilities. Very cramped.
Location: Airport
Have stayed previously and always found staff helpful. Good restaurant. However, this was booked twice with Expedia and, despite a request to cancel one of the reservations, charges for both appeared on my credit card.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to NEC to attend event

Posted 20-Jan-2017
Pros: Location was quiet but still within a short distance of resort world, genting arena and NEC. Staff helful and friendly.
Cons: The restaurant was fully booked during our stay, so we ordered from Bar menu but had a very long wait for food.
Location: Quiet location close to resort world, genting arena and the NEC
Enjoyed our stay, although we were unable to eat in the hotel restaurant as it was fully booked. On the whole very good stay with helful and friendly staff.
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely Hotel, with great facilitates

Posted 04-Jan-2017
Pros: The Location (when we finally found it), the facilities, friendly staff and cleanliness.
Cons: The bathroom could do with a redesign, water escaped through the shower door each time we turned the shower on full.
Location: It was easy finding the hotel, as the post code took us to another part of Coventry. thankfully, the staff were able to give us clear directions
We booked a family room and thought the bed would be big enough for two adults and a toddler, so didn't bother booking a child's bed. But we were pleasantly surprised when we arrived and found that an extra bed been had been provided. The room was clean and the Spa was lovely, we didn't use it as much as we would've liked because we spent the time with family in the area - since it was Christmas.
5out of 5
Recommended
for Everyone
by A verified traveller from worcestetshire england

Good place to stay

Posted 29-Dec-2016
Reception staff brilliant, really helpful. Many facilities, have a swim in the pool or relax in your room. Other facilities very good. Had meal therefor our Christmas do - chefs ginger cheesecake to die for!!! Breakfast outstanding,staff couldn't do enough. Thank you all.
3out of 5
Recommended
for Everyone
by A verified traveller

Grand Reception

Posted 24-Dec-2016
From your first impressions entering the hotel it's modern up to date and tidy! First room I was allocated was very very dated and gad a drain smell! Was then moved to an "updated" room which I would say was more recent but also tired not sure when it was updated room was fine yet not serviced to a high standard.....still sick in the sink move to 3Rd room which was fine! Staff were very polite and welcoming at reception helpful too enjoyed using the pool steam room and sauna etc the hotel was fine I just think the grandure doesn't translate through to rooms! One thing to bear in mind to get to resorts world you may need taxi can walk but some areas dint have paths the shortest way! 15 or 25 mins I was informed
4out of 5
Recommended
for Everyone
by A verified traveller

Arden hotel

Posted 22-Dec-2016
Lovely hotel, dated but nice room, was woken by our bedside phone at 4.30am which was annoying other than that I enjoyed my stay
5out of 5
Recommended
for Everyone
by A verified traveller from aberdare

Hotel close to airport etc very good

Posted 21-Dec-2016
Pros: Clean comfy close to amenities only did not have a bath plug but they did rectify this overall excellent
Cons: Maintenence checks needed
Location: Very good
Great unfortunately we were late getting to the hotel so not able to use the facilties on offer but we did order food through room service very good
5out of 5
Recommended
for Everyone
by A verified traveller from West Yorkshire

Excellent hotel for an overnighter for flights fro

Posted 21-Dec-2016
Pros: Proximity to airport and very reasonable. Dinner excellent value for money
Cons: Can't think of anything!
Location: Only booked for a one night stay, for very early Birmingham flight.
Very good. We only had a short stay because of an early BHX flight, but reception very helpful, and the dinner was excellent quality and value for money. Rooms very clean and had all we required for an overnight stay. Didn't have a breakfast as we were away to early. We would use this hotel again if travelling from Birmingham
3out of 5
Recommended
for Everyone
by A verified traveller

Hotel is run down, requires a uplift

Posted 20-Dec-2016
Had a good stay at the hotel. There was a good atmosphere.