Ratings based on 1,422 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Wirral, UK

Nice hotel close to BHX International

Posted 19-Jul-2017
Nice hotel, pleasant, polite and helpful staff, room cleaned to a high standard. Rooms however need to be updated as they have a very 80's feel to them. Some rooms including mine have no air con which some may find uncomfortable. Power sockets are all on one side of the room so you can't charge mobiles on the bedside tables. The gym seriously requires upgrading and some benches need to be repaired/replaced, but is just about adequate for most people . The free WIFI is sometimes unusable if the hotel is busy so needs to be upgraded. All in all good value but could be better.
4 out of 5
Recommended
for Everyone
by A verified traveller

Need a room at short notice

Posted 09-Jul-2017
Excellent for emergency last minute stay close to airport
4 out of 5
Recommended
for Everyone
by A verified traveller

Very handy for the Birmingham airport

Posted 05-Jul-2017
Pros: Location and convenience
Cons: Refurbishment of some of the rooms would be good.
Location: Mainly suitable for the N.E.C. and airport
We stayed at the hotel as a staging point for the airport and it was very convenient. The hotel is a little tired but the staff were very helpful and informative. Complimentary bottled water, tea, hot chocolate, coffee and biscuits always a nice touch.
4 out of 5
Recommended
for Everyone
by A verified traveller from english

Arden hotel

Posted 04-Jul-2017
The hotel was a great experience,it was clean and up to standards for me but the staff could have been a bit more friendly and welcoming, it sometimes felt like the smile was being forced.I absolutely loved the leisure centre but the jacuzzi wasn't as hot as it should of been but I still enjoyed it. I feel like to make the experience even greater the leisure centre should be open later
3 out of 5
by A verified traveller

Posted 03-Jul-2017
There was NO HOT WATER at this facility. I had to go to another hotel
3 out of 5
Recommended
for Everyone
by A verified traveller from sheffield

Near to the NEC

Posted 01-Jul-2017
People only stay here because it is close to the NEC or airport, & I think the staff kind of know that, which probably explains their indifference. Noise from a broken fire door in the corridor near our room kept us awake all night, but when we mentioned it on check-out, they didn't seem particularly concerned or apologetic.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wakefield

Hotel

Posted 26-Jun-2017
Clean hotel, helpful staff and close to facilities.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel was adequate

Posted 30-May-2017
Hotel room was very hot during warm conditions as no air conditioning.
3 out of 5
by A verified traveller from L

Arden hotel

Posted 22-May-2017
A bit dated, but rooms were clean I found the bed too hard, and therefore didn't sleep too well Asked for quickest way to Resorts World and was advised it was about 10 mins. It took nearer 20 and was alongside a busy dual carriage way and then onto the nec site, where the path abruptly stopped and you had to walk on grass We tried another way going back, but ended up having to go through the train station and it taking even longer We stayed at this hotel for an event at the nec. Because of the hassle walking there, and that you only got free parking until 2 in the afternoon, we decided to check out and drive to the nec. Which when part of the reason you stayed at the hotel was to avoid the £12 parking, unfortunately made the hotel not worthwhile.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bexleyheath, Kent

Close to NEC

Posted 22-May-2017
Great location for visiting Birmingham NEC, just 5 mins down the road. Airport nearby too but this wasn't a problem noise wise. Hotel staff were courteous, rooms (we had 2) clean & comfortable. Didn't use any of the amenities & travelled 10 mins down the road to eat.