- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
So much potential… if only someone actually cared.
This hotel has so much potential but everything is a little mediocre. The hotel is definitely 4* in terms of amenities but lacks a bit of TLC. The other let-down is it's evident the staff don't care much for the hotel, there are empty milk trolleys littering stairwells and at breakfast I was not given a menu, the butter was 'second-hand' from the first sitting, and staff talked to me asking "How was your breakfast" as they were still walking past. Having paid £18 for breakfast via Hotels.com it was disconcerting to see it listed for £13.50 for non-residents in the menu! In terms of service I would put this close to Travelodge. Really disappointing as the venue and location has so much potential, if only someone really cared for it. :(