- Disliked: Cleanliness, staff & service, property conditions & facilities
First of all I had just stayed at this same hotel three weeks prior . . however this time was a nightmare. First of all the hotel stunk SOOO bad. Then, during our stay there was NO HOT WATER at all. They claimed to have "fixed it" but when you don't have hot water for 48-hours straight, it was clearly never fixed. In addition I killed two roaches while we were there. When I brought my concerns to the desk clerk, all I got were defensive responses while she spoke over me with every response. She clearly made no effort to give satisfactory customer service on any level. I told her I was going to give a bad review and never stay here again, approximately 15 minutes later she called my phone and offered a discount. I told her I didn't want a discount, I wanted someone to listen to my concerns. She continued to speak over me and be defensive so I disconnected the call. Horrible experience for me and my son. I do NOT recommend this hotel on any level. Issues with each stay but this trip I could not overlook their short-comings.