Front of property – evening/night

Reviews of ibis Styles Birmingham NEC and Airport

3 out of 5
ibis Styles Birmingham NEC and Airport
Bickenhill Lane, N E C House, Birmingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 333 out of 1002 reviews" "
Rating 8 - Good. 391 out of 1002 reviews" "
Rating 6 - Okay. 171 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to bhx terminal so you can return your car the day before and easily walk from car rental to the hotel. Very lively bar and restaurant. Room was spacious, appreciated having a couch! Staff very friendly
Stayed 1 night in Mar 2024
Response from Paulina on 23 Mar 2024
Dear Christopher, Thank you very much for taking your time to leave feedback for your recent stay with us. I am very pleased to read you had a great stay with us. We cannot wait to welcome you back soon.

4/10 Poor

Adam

Disliked: Amenities, property conditions & facilities
Hugely overpriced for what is, in effect, a lower-standard Motel One. Terrible service in the bar/restaurant, insufficient staff overwhelmed by numbers, I ended up going to the terminal to eat
Stayed 1 night in Mar 2024
Response from Paulina on 23 Mar 2024
Dear Adam,thank you very much for your feedback. I am sorry to hear your stay with us did not meet your expectations. Please rest assured that we will take appropriate measures to address concerns.

6/10 Okay

Gemma

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Paulina on 23 Mar 2024
Dear Gemma, Thank you for your feedback. I am sorry to read that you have given us low score. We hope if you do chose to stay with us again in the future we will be able to get a higher score.

10/10 Excellent

Emma

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel really took into consideration about young children, had activities and a few toys in restaurant, every member of staff was amazing with the children, also we stayed in a lovely spacious family room The was a lot of choice for breakfast which was great for the children and adults too
Stayed 1 night in Feb 2024
Response from Patrick Stapleton, General Manager on 19 Feb 2024
Dear EmmaMany thanks for your review. We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Regards

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were basic, and slightly overpriced. But overall the stay was pretty good.
Stayed 2 nights in Jan 2024
Response from Paulina on 27 Jan 2024
Dear Simon, Thank you very much for your feedback. Thank you for staying with us and we hope to welcome you back soon.

10/10 Excellent

Man

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay with my colleagues at your hotel and would like to share my positive experience. Firstly, Paulina(Hope I spelt her name correctly) at the reception was incredibly helpful and resulted problems for us. Secondly, the hotel's convenient location within walking distance of NEC was a major plus . Lastly, the fact that the restaurant remains open until 9:30 pm was not only convenient but also allowed us to enjoy delicious meals at our convenience. Overall, the excellent service and amenities made my stay truly enjoyable. Thank you for providing such a pleasant experience!
Response from Ibis Styles Birmingham NEC on 27 Jan 2024
Dear Man, Thank you so much for your great feedback! We are pleased to read you and your colleagues enjoyed your stay with us and that you have found our colleague Paulina incredibly helpful. I will pass your comments to her and our team which I am sure will be an encouragement to continue providing great service to our guests. We hope to welcome you back soon.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Ibis Styles Birmingham NEC on 27 Jan 2024
Dear David, thank you for rating your recent experience with us!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
What I liked most was the friendliness of the staff, particularly on reception. I was less keen on the price of the room, which presumably has something to do with your location
Stayed 1 night in Dec 2023
Response from Ibis Styles Birmingham NEC on 27 Jan 2024
Dear Anthony, Thank you for your feedback and mention that you have found our staff friendly. We always advise to book as far in advance as possible to get the best rates at our hotel.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bland and boring
The stay and food was bland and boring, it just looks cheap and tiny..
Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great
great sized room well lit, bed not comfortable shower pressure poor
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for NEC
Booked in to stay for an event with friends at NEC. Check in was smooth and staff extremely friendly. Room was incredibly spacious - booked a family room and had pre-requested a twin bed configuration outside of the sofa bed, which was done easily. Breakfast was lovely with lots of options and the hotel was relatively quiet. Only niggle was the shower was a bit anaemic in output and pressure and needed maintenance. Have stayed here many times over the years, and would certainly stay again.
Stayed 4 nights in Nov 2023

6/10 Okay

Owen

Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

4/10 Poor

Roxanne

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Final option sure!
Overall the experience was bland and lacking. The double bed was two singles that separate if you sleep snuggled. The pull out bed for my daughter was nothing but springs. The TV was attached to the wall in such a way that you either pull it out and face the main bed so the back and cables face the sleeping bed or vice versa. There was not enough space to move the sleeper bed. The breakfast fruit bowl was all unripe fruit and was still hard. We rather left a night early to go home, so done the 2 hr drive than stay another night.
Stayed 2 nights in Dec 2023

6/10 Okay

martin

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and within walking distance of the NEC
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Stayed 2 nights in Nov 2023

6/10 Okay

richard

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, food quality needs improvement.
The greeting was great, room was on par with anything else at this price but the food was terrible. The cod & chips meal was all batter and the chips tasted like cardboard. That was a waste of money and very poor dining experience.
Stayed 1 night in Nov 2023

6/10 Okay

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very good and very clean, would've liked more coffee and milk in the room but when asked at reception I was given more. Bathroom and shower were very good and amazing clean. Was told on website one price for a breakfast per person but when at the hotel was told two different prices for two different style breakfasts, the staff that were there for the breakfast shift didnt help to explain it properly either which is quite sad as they didnt seem to care much about it too. Overall it was a good stay but not looking to come back anytime soon which is unfortunate.
Stayed 1 night in Nov 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Joanne

Stayed 1 night in Nov 2023

6/10 Okay

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Service friendly and helpful Room too hot 2 single beds pushed together as double, uncomfortable where they joined Breakfast poor, cooked slow at coming out, gave up in end Stayed at Oldbury Ibis which is excellent
Stayed 1 night in Nov 2023

8/10 Good

Sandra

Travelled with family
Liked: Amenities
Nice hotel within walking distance of nec clean quiet and large family room.
Stayed 1 night in Nov 2023

10/10 Excellent

Filipe

Stayed 1 night in Nov 2023

8/10 Good

Gillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, excellent hotel. Room perfect and excellent breakfast. 5 star.
Stayed 2 nights in Nov 2023

4/10 Poor

John

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Potential is good, actuality is the worst.
Queue at the bar to order food, find it cannot be ordered without a table number, go back to find a table. Order a Guiness, get a can from from the 'fridge. No Orange Juice for breakfast, often ran out of bacon or sausage. Ordered a 'Summer Salad' with a chicken breast, delivered on a piping hot plate with lukewarm chicken on the hot salad. Return after a long day, go up to floor three to the room to find the key card not working. Carry all the equipment back down (cannot leave it unattended) and find that I should have been told to re-initialise the key on my return.
Stayed 3 nights in Nov 2023

6/10 Okay

Tomas

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Dorian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business
Felt welcome in this hotel. It is definitely a very business oriented kind of place, ideal for the NEC or for catching an early morning flight from the Birmingham airport. You can dine onsite, which is good as I did not see anything available at a walking distance. Parking is paid, even for guests, which makes sense when there is an exhibition but doesn't when there's not, in my opinion
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient friendly staff and helpful
Stayed 2 nights in Nov 2023

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cake 😇
Spacious room Good quality towels . Clean and new Breakfast has a variațional chose
Stayed 2 nights in Nov 2023

8/10 Good

Lee

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night at Birmingham Airport
Good stay for a short break along the way
Stayed 1 night in Nov 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great base for staying near the NEC
The hotel was very conveniently placed for the NEC. The reception staff were very helpful and the room was cleaned well each day. I slept like a log each night, I found the bed very comfortable.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Brynmor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel clean, staff very helpful, very good restaurant menu and very reasonably priced. Comfortable bed, and a good breakfast with plenty of choices. Within less than 10 min walk to the NEC. All in all a good stay. Will stay here again. Thank you.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay, room good and clean👍
Stayed 1 night in Nov 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sonal

Stayed 1 night in Oct 2023

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast terrible- not replenished and poor quality
Stayed 1 night in Oct 2023

6/10 Okay

Keith

Stayed 1 night in Oct 2023

10/10 Excellent

kevin

Stayed 1 night in Oct 2023

10/10 Excellent

Andy

Stayed 1 night in Oct 2023

8/10 Good

Erica

Stayed 1 night in Oct 2023

10/10 Excellent

Louise

Stayed 1 night in Oct 2023