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Reviews of Crowne Plaza Solihull, an IHG Hotel

4 out of 5
Crowne Plaza Solihull, an IHG Hotel
61 Homer Road West Midlands, Solihull, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 437 out of 794 reviews" "
Rating 8 - Good. 239 out of 794 reviews" "
Rating 6 - Okay. 71 out of 794 reviews" "
Rating 4 - Poor. 24 out of 794 reviews" "
Rating 2 - Terrible. 23 out of 794 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms clean and spacious. The staff was friendly and helpful and the breakfast was excellent.
Stayed 2 nights in Apr 2024
Response from Josh Butler - Reception Team Leader on 19 Apr 2024
Thank you for your 5 out of 5 rating!It is much appreciated.Kind regards,

10/10 Excellent

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom hand basins tap positioning could be better as it was flooding the area. Hotel staff were amazing as they went that extra mile to make us feel comfortable. Will definitely be visiting again.
Stayed 1 night in Apr 2024
Response from Sarah Mallard Front Office Manager on 8 Apr 2024
Thank you for your lovely review, I will be sure to share with the maintenance team.Kind Regards

8/10 Good

Prem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah Mallard Front Office Manager on 8 Apr 2024
Thank you for leaving a rating.Kind Regards

10/10 Excellent

MAXINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel you will not be disappointed friendly staff ideal place to stay for getting married which I did across the road from Solihull registration office clean nice food just lovely
Stayed 1 night in Apr 2024
Response from Sarah Mallard Front Office Manager on 3 Apr 2024
Thank you for your lovely review.Congratulations, we wish you great happiness.Kind Regards

10/10 Excellent

Jason, Portishead

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah Mallard Front Office Manager on 2 Apr 2024
I am so pleased you enjoyed your stay, thank you for your 5 out of 5 rating.Kind Regards

10/10 Excellent

Nikki

Travelled with family and small children
Lovely staff…. We were up and out early each day and they organised a breakfast for us to take with us in the morning, all packed up and very generous amount
Stayed 2 nights in Mar 2024
Response from Josh - Reception Team Leader on 26 Mar 2024
Thank you for your 5 out of 5 rating! It is much appreciated.Kind regards,

8/10 Good

graham

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel, good facilities, friendly helpful staff. Food good, though did have a long wait one night even though not particularly busy. Would stay again.
Stayed 2 nights in Feb 2024
Response from Josh - Reception Team Leader on 27 Feb 2024
Thank you for your review! I am glad you have enjoyed your stay, I am sorry you had to wait a long time for food service, I will pass this onto the food and beverage manager for review. Kind regards

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was seemless Room very well appointed
Stayed 1 night in Feb 2024
Response from Sarah Mallard Front Office Manager on 22 Feb 2024
Thank you for leaving a review and scoring 5 out of 5.Kind Regards

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sarah Mallard Front Office Manager on 17 Feb 2024
Thank you for taking the time to leave a rating. It is appreciated.Kind Regards

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Josh - Reception Team Leader on 13 Jan 2024
Thank you for your 10 out off 1o review!Kind regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location, friendly staff
Fabulous location. Comfortable rooms. Extremely helpful staff. Good selection at breakfast buffet. This is the place to stay in Solihull. Only negatives I'd say are (1) the window in our room was fairly small and the lights aren't very strong so it was too gloomy to see much in the room and (2) the shower was very tricky to get the right temperature and leaked one time. But overall a very good stay and served our purposes very well.
Stayed 2 nights in Dec 2023
Response from Sarah Mallard Front Office Manager on 8 Jan 2024
I am so pleased you enjoyed your stay. I have put a note on your profile to allocate rooms with larger windows for future reservations.Kind Regards

8/10 Good

Karen

Stayed 1 night in Dec 2023
Response from Josh - Reception Team Leader on 2 Jan 2024
Thank you for leaving a review, it is much appreciated. Kind regards,

6/10 Okay

Vivian

Liked: Staff & service
Stayed 6 nights in Dec 2023
Response from Sarah Mallard Front Office Manager on 1 Jan 2024
Thank you for taking the time to leave a rating, it is appreciated.Kind Regards

8/10 Good

mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly yet professional. I'll stay here again .
Stayed 1 night in Dec 2023
Response from Sarah Mallard Front Office Manager on 31 Dec 2023
I am so pleased you enjoyed your stay and you found all the team to be friendly.Kind Regards

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Sarah Mallard Front Office Manager on 31 Dec 2023
Thank you for your 10 out of 10 rating, it is much appreciated.Kind Regards

10/10 Excellent

Nervine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very lovely and newly renovated. The staff were nice and respectful and the room spacious and very clean
Stayed 1 night in Dec 2023
Response from Josh - Reception Team Leader on 28 Dec 2023
Thank you for your review! It is much appreciated.Kind regards,

10/10 Excellent

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Dec 2023
Response from Sarah Mallard Front Office Manager on 25 Dec 2023
Thank you for rating us 5 out of 5. We hope to welcome you back soon.Kind Regards

6/10 Okay

June

Stayed 1 night in Dec 2023
Response from Sarah Mallard Front Office Manager on 25 Dec 2023
Thank you for taking the time to leave a rating. I would welcome an email with more information.Kind Regards

10/10 Excellent

Naseem

Stayed 1 night in Dec 2023
Response from Sarah Mallard Front Office Manager on 25 Dec 2023
I am so pleased you enjoyed your stay and rated us 10 out of 10 thank you.Kind Regards

10/10 Excellent

Hiren

Travelled with family
Liked: Amenities
Really nice hotel. Well located in Solihull city centre. Lovely big room. Pool etc were great with great staff. Great breakfast. Small gripe regarding breakfast we were not advised some items were chargeable, but aside from that all was good!
Stayed 1 night in Dec 2023
Response from Sarah Mallard Front Office Manager on 31 Dec 2023
I am so pleased you enjoyed your stay, we look forward to welcoming you back soon.Kind Regards

6/10 Okay

Allan

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Average at best
The hotel is a bit dated and “well worn”. The breakfast was average. The most annoying part was a few condescending, judgmental remarks because i was in work clothes even though my room was bought and paid for just like everybody elses. Poor really.
Stayed 1 night in Dec 2023
Response from Sarah Mallard Front Office Manager on 22 Dec 2023
I am sorry your stay did not meet your expectations.I will share your comments with the management team for review.Kind Regards

8/10 Good

Steven

Stayed 1 night in Dec 2023
Response from Sarah Mallard Front Office Manager on 12 Dec 2023
Thank you for taking the time to leave a rating, it is much appreciated.Kind Regards

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location that made it easy for us to travel around the area including Leamington Spa, Warwick and the National Motorcycle museum
Stayed 2 nights in Dec 2023
Response from Sarah Mallard Front Office Manager on 11 Dec 2023
I am so pleased you enjoyed your stay, we look forward to seeing you again soon.Kind Regards

10/10 Excellent

I'be

Stayed 1 night in Dec 2023
Response from Sarah Mallard Front Office Manager on 11 Dec 2023
I am pleased you enjoyed your stay and rated us 5 out of 5 thank you.Kind Regards

8/10 Good

Nicola

Stayed 1 night in Dec 2023
Response from Sarah Mallard Front Office Manager on 5 Dec 2023
Thank you for leaving a rating it is appreciated.Kind Regards

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and area
The bed was so comfortable. Lovely room and hotel. Breakfast was really good too. The iron was in a very poor state and water just leaked everywhere from it. It was a prompt service to change it but unfortunately it was a similar replacement-just do your ironing if needed the evening before so it can dry! Everything else was really good and would recommend and I would stay again
Stayed 1 night in Nov 2023
Response from Sarah Mallard Front Office Manager on 5 Dec 2023
I am pleased you enjoyed your stay with us. I will share your comments with the Housekeeping Manager so she can look in to this.Kind Regards

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good but we were given a room next to the lifts which could be heard going up & down in the night and people talking as they came out. The breakfast was very good as was the service at dinner and breakfast.
Stayed 1 night in Nov 2023
Response from Sarah Mallard Front Office Manager on 28 Nov 2023
I am so pleased you enjoyed your stay, I am sorry you was disturbed by lift noise. I have noted this on your profile to allocate a room away from the lifts for future reservations.Kind Regards

6/10 Okay

June

Stayed 1 night in Nov 2023
Response from Josh - Reception Team Leader on 16 Dec 2023
Thank you for your review, I would welcome an email if you would like to discuss more.Thank you

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sarah Mallard Front Office Manager on 23 Nov 2023
I am pleased you enjoyed your stay and scored 5 out of 5.Thank you.Kind Regards

10/10 Excellent

Keith

Stayed 1 night in Nov 2023
Response from Sarah Mallard Front Office Manager on 14 Nov 2023
It is great that you enjoyed your stay with us and scored 10 out of 10.Kind Regards

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a few miles from nec and has safe overnight parking. Surprised by star rate and the price tag. It’s perfect for the centre of Solihull or even if you want to taxi into town. We had a bar meal in the evening. I thought a little expensive but eating it. Well worth it. Really good nights sleep for us both. We found tucked at the top of the fridge a bowl of salad. Looked lovely but easy to miss just had to make sure I wasn’t charged for it. Breakfast a little confused hot drinks bought to the table buffet style help yourself we weren’t fully informed. If we’re that way again it’s a definite stay. On booking in I declined on sister hotels think I should have ticked that box Well done all of you. 142 11/11/23
Stayed 1 night in Nov 2023
Response from Sarah Mallard Front Office Manager on 13 Nov 2023
I am so pleased you enjoyed your stay with us. I will share your comments with the breakfast team for review.Kind Regards

10/10 Excellent

Wayne

Stayed 1 night in Nov 2023
Response from Sarah Mallard Front Office Manager on 8 Nov 2023
I am so pleased you enjoyed your stay and scored 10 out of 10.Kind Regards

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Sarah Mallard Front Office Manager on 7 Nov 2023
I am so pleased you enjoyed your stay, we hope to welcome you back soon.Kind Regards

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Pleasant and met our expectations.
Stayed 1 night in Nov 2023
Response from Sarah Mallard Front Office Manager on 5 Nov 2023
I am so pleased you enjoyed your stay.Kind Regards

10/10 Excellent

Kulwinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really lovely hotel, perfect for a one night stay as we attended an event there
Stayed 1 night in Nov 2023
Response from Sarah Mallard Front Office Manager on 5 Nov 2023
I am so pleased you found the hotel lovely and scored 10 out of 10 thank you.Kind Regards

6/10 Okay

Craig

Stayed 1 night in Nov 2023
Response from Sarah Mallard Front Office Manager on 5 Nov 2023
Thank you for taking the time to leave a rating, it is appreciated.Kind Regards

10/10 Excellent

Hayley

Stayed 1 night in Oct 2023
Response from Sarah Mallard Front Office Manager on 1 Nov 2023
I am pleased you enjoyed your stay and scored 10 out of 10 thank you.Kind Regards

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in convenient location
Really comfortable and convenient hotel. Good breakfast included and all aspects were clean and well maintained
Stayed 1 night in Oct 2023
Response from Sarah Mallard Front Office Manager on 30 Oct 2023
Thank you for your lovely review and scoring 10 out of 10.Kind Regards

10/10 Excellent

Amandeep

Stayed 1 night in Oct 2023
Response from Sarah Mallard Front Office Manager on 31 Oct 2023
Thank you for your 10 out of 10 review it is appreciated.Kind Regards

10/10 Excellent

Deeba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, two children aged 4 and 7, and I stayed at the Crowne Plaza Hotel for 3 nights during the October half term holiday. From the moment we walked in, we were greeted by the warm and friendly members of staff, and this level of customer service continued throughout our stay. We stayed in one of the executive rooms which was spacious yet cosy. My children absolutely loved the swimming pool. The breakfast was great and again the staff in the restaurant couldn’t do enough. We will definitely be returning to this hotel and recommending it anyone else visiting Solihull!
Stayed 3 nights in Oct 2023
Response from Sarah Mallard Front Office Manager on 29 Oct 2023
What a lovely review thank you, I will share with the team.We hope to see you back soon.Kind Regards

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sarah Mallard Front Office Manager on 29 Oct 2023
Thank you for your 10 out of 10 score, I am so pleased you enjoyed your stay.Kind Regards

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
staff very helpful breakfast staff rally attentive foods lovely too
Stayed 3 nights in Oct 2023
Response from Sarah Mallard Front Office Manager on 29 Oct 2023
I am so pleased you found your stay perfect!we look forward to welcoming you back soon.Kind Regards

10/10 Excellent

hamdi

Stayed 3 nights in Oct 2023
Response from Sarah Mallard Front Office Manager on 15 Nov 2023
Thank you for leaving a 5 out of 5 rating, it is appreciated.Kind Regards

8/10 Good

Sarah

Stayed 2 nights in Oct 2023
Response from Josh - Reception Team Leader on 25 Oct 2023
Thank you for your review, it is much appreciated!Kind regards,

8/10 Good

Oliver

Stayed 1 night in Oct 2023
Response from Sarah Mallard Front Office Manager on 24 Oct 2023
Thank you for taking the time to leave a rating it is much appreciated.Kind Regards

10/10 Excellent

Vivienne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Josh - Reception Team Leader on 9 Oct 2023
Thank you for your 10 out of 10 review!We look forward to be welcoming you back again soon!Kind regards,

10/10 Excellent

MISS C P

Stayed 2 nights in Sep 2023
Response from Josh - Reception Team Leader on 2 Oct 2023
Thank you for your 10 out off 10 review!It is much appreciated, see you soonKind regards,

6/10 Okay

June

Stayed 2 nights in Sep 2023
Response from Josh - Reception Team Leader on 28 Sept 2023
Thank you for your review, we hope to welcome you back again soon.

6/10 Okay

Andy

Stayed 1 night in Sep 2023
Response from Sarah Mallard Front Office Manager on 23 Sept 2023
Thank you for leaving a rating it is appreciated. If you would like to discuss more I would welcome an email.Kind Regards

10/10 Excellent

Murad

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Sep 2023
Response from Sarah Mallard Front Office Manager on 31 Oct 2023
Thank you for leaving a 5 out of 5 rating it is appreciated.Kind Regards