Ratings based on 1,009 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice staff

Posted 10-Jan-2018
Very nice staff especially egyptians staff they made me so happy with my stay they are so polite and respectful thanks so much.
Comment from Hotel Management
11-Jan-2018 by Sue , Hotel Management
Dear Galal. Thank you for taking the time to write a review following your recent stay with us. I am happy to hear that you enjoyed your stay and found the staff to be friendly and helpful. I have passed your comments onto the management team at the hotel so this can be passed on to the staff for you. Again thank you for your feedback and we look forward to welcoming you back to the hotel again soon. Kind Regards Sue Guest Relations Manager
3 out of 5
by A verified traveller from leicester

Hotel maintenance noise from 9am

Posted 25-Nov-2017
Hotel overall was ok but maintenance work on going In the morning should’ve been highlighted, I would not have booked had I have known. Some compensation for the inconvenience would be appreciated.
Comment from Hotel Management
18-Dec-2017 by Sue , Hotel Management
Dear B, Thank you for your candid feedback. I would like to apologise for this bad experience. I have passed your comments on to the hotel management team to look further in to for you. If you would like to discuss this further please contact the hotel directly. We hope that we will have another opportunity to welcome you back to the hotel again in the near future. Kind Regards Sue Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from england

Clean, practical rooms with lots of space

Posted 21-Nov-2017
Stayed for comic con, so the location was good for the train station as it was only round the corner. The room was clean and practical with lots of space. It was noisey outside though, but not much else can be expected with it being the centre of birmingham. They did however provide complimentary ear buds which was a nice touch.
Comment from Hotel Management
22-Nov-2017 by Sue , Hotel Management
Dear Charlotte, Thank you very much for taking the time to write a review about your recent stay with us. We are glad that you found the location to be convenient. However we would like to apologise for the inconvenience caused by the level of noise during your visit. Again thank you again for your feedback and we hope to welcome you back to the hotel again soon. Kind Regards Sue Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Wales

visiting family

Posted 16-Nov-2017
Location: right by the train station and shopping centre
very convenient location, very friendly staff, will definitely stay again
Comment from Hotel Management
17-Nov-2017 by Sue , Hotel Management
Dear Del, Thank you for your review and for choosing our hotel. I'm happy you found our location to b convenient and the staff to be friendly,. We look forward to welcoming you back to the hotel soon. Kind Regards Sue Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Kuwait

Weekend stay

Posted 30-Oct-2017
Stayed there for a weekend. The room was smaller than advertised in the photos. And the shower had no curtains, there was very little shower gel left as it wasn’t refilled before I arrived to the room. It looks tired and not well kempt.
Comment from Hotel Management
01-Nov-2017 by Sue , Hotel Management
Dear Saud, Thank you for your review. I am sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed to the relevant management and staff. Despite this we hope to be able to welcome you back on a return visit to Birmingham. Kind Regards Sue Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Nottingham

Nice hotel close to the shops.

Posted 29-Oct-2017
Good for shopping. We had a good breakfast. Would definitely recommend it .and use it again.
Comment from Hotel Management
30-Oct-2017 by Sue, Hotel Management
Dear Sandra, Thank you for our review and for choosing our hotel. I'm happy that you enjoyed your stay and i'm looking forward to having you again as a guest in out hotel. Kind Regards Sue Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Worc uk

Lovely hotel with professional & helpful staff

Posted 23-Oct-2017
Great short stay worth the cost. Extremely helpful & polite staff. Thank you
Comment from Hotel Management
24-Oct-2017 by Sue, Hotel Management
Dear Yvonne, Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us and hope to welcome you back to the hotel soon. Kind Regards Sue Guest Relations Manger
4 out of 5
by darren

Friday evening

Posted 22-Oct-2017 on Hotels
Building renovation still taking place but did not really interfere with my stay.
Comment from Hotel Management
24-Oct-2017
Dear Darren, Thank you for your review and choosing our hotel. I am happy that you enjoyed your stay and i'm looking forward to having you again as a guest in our hotel. Kind Regards Sue Guest Relations Manger
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Oct-2017
Adequate near New Street station. Fairly typical Holiday Inn, needing refurbishment in some areas. Friendly staff
Comment from Hotel Management
24-Oct-2017 by Sue , Hotel Management
Dear Guest, Thank you for your review, I am happy that the staff was welcoming and accommodating. However I regret that some of the facilities and services we offer fell below your expectations. Kind Regards Sue Guest Relations Manger
5 out of 5
by A verified traveller

Great hotel for the price

Posted 17-Oct-2017 on Hotels
We were given a lovely room all staff were extremely friendly and helpful, would definitely stay again!
Comment from Hotel Management
24-Oct-2017
Dear Guest, Thank you for your review and choosing our hotel. I am happy that you enjoyed your stay and i'm looking forward to having you again as a guest in our hotel. Kind Regards Sue Guest Relations Manger