Ratings based on 838 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 30-Aug-2016
It was okay I enjoy my stay everyone was very friendly It's very comfortably 👍🏿
Comment from Hotel Management
01-Sep-2016 by Joanna Obermueller, Hotel Management
Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
5out of 5
by A verified traveller

Ideal hotel for stopover

Posted 29-Aug-2016
Pros: Very convenient, very clean and very good serivice.
Location: Location ideal for train, bus network. Also excellent for shopping.
Hotel very good value for money. Need to make an overnight stay in Birmingham every 6 weeks and will book-in here again.
Comment from Hotel Management
01-Sep-2016 by Joanna Obermueller, Hotel Management
Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
1out of 5
by A verified traveller from Herts

Hotel in need of urgent health & safety review.

Posted 22-Aug-2016
Fire alarm went off at approx 2.50/55am. It appears it is a faulty system? No staff came to assembly points, no checks that residents all present. Door handles missing in fire escape. Staff told residents to go back to rooms whilst alarm still ringing - staff not interested when we questioned the danger of this. Key cards reissued without checking whose room it was. 3 to 4 staff on duty, v poor customer care, no information forth coming - when it did it was contradictory. Eventually went back to rooms at 5.30am. Basement area believed to be zoned off (to enable fire alarm to be silenced), lifts still not working and magnetic catches on doors not working. Some residents in poor health left to climb numerous flights of stairs. Acting duty manager(s) unable to resolve issues as they did not have the authority.
Comment from Hotel Management
01-Sep-2016 by Joanna Obermueller, Hotel Management
Dear Sarah, Thank you very much for your candid feedback regarding your recent stay with us. I would like to sincerely apologise for the inconvenience caused early in the morning due to the fire alarm. The alarms were activated by somebody in the Hotel smashing the whole fire point panel on one of the floors. We are currently in process of investigating the whole situation and contacting every single person that stayed with us that night with an explanation. Thank you very much for your patience. Once again, please accept my sincere apologies for the inconvenience. Sincerely, Joanna Marketing Executive
4out of 5
by A verified traveller

perfect location

Posted 15-Aug-2016
The hotel is perfectly situated near the railway station, the city center and the shopping centre Nice staff, large room. I would choose this hotel again for my next stay
Comment from Hotel Management
19-Aug-2016 by Joanna, Hotel Management
Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
4out of 5
by A verified traveller from London

Good for transport and shops

Posted 01-Aug-2016
Pros: Staff and room.
Cons: It is being improved. Lack of good bar and dining at the moment
Location: Opposite Chinatown which I loved. 5 minute walk to the Bullring and Grand Central shopping Malls.
Easily reached from train stations. Very close to good shopping. The staff were the best of any UK hotel I have stayed. Not many facilities, but the hotel is being renovated. Room comfortable and clean. Breakfast ok. Would stay again.
Comment from Hotel Management
31-Aug-2016 by Joanna Obermueller, Hotel Management
Dear Peter, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
4out of 5
by A verified traveller from Cosby

A night at the theatre

Posted 16-Jul-2016
We treated ourselves to a night out at the hippodrome theatre to see mama mia. Arriving from Leicester the hotel is a 10 minutes walk from New Street station. The theatre is also a short walk away as are many excellent eateries.
Comment from Hotel Management
22-Jul-2016 by Joanna, Hotel Management
Dear Jo & Kev, Thank you very much for taking the time to review your recent stay with us. I am very happy to hear that you have enjoyed staying with us. We hope to see you again soon. Sincerely, Joanna Marketing Executive
4out of 5
by A verified traveller

Posted 28-Jun-2016
Comfortable room to stay in. I would prefer a bit more light, probably a dimmer switch would be better for those who dnt like much light. I would have also preferred a plug where I could charge my phone at the bed side.
Comment from Hotel Management
29-Jun-2016 by Joanna, Hotel Management
Dear Anonymous, Thank you for your honest feedback of your recent stay with us. I am happy to hear that you found our room comfortable. I am sorry that several things throughout your stay did not meet your expectations. I hope for an opportunity to welcome you as a guest in our hotel again in the future. Sincerely, Joanna Marketing Executive
4out of 5
by Jean denis

Posted 19-Jun-2016 on Hotels
très bon hotel, mais en travaux, donc le bar était temporaire et glauque. Personnel du bar peu accueillant, voire absent. Je suis allée manger dehors.
Comment from Hotel Management
27-Jun-2016 by Dominika B, Hotel Management
Dear Jean denis, Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que vous avez rencontré des désagréments lors de votre séjour. Ceci n’est pas conforme à nos standards habituels de service et je ne manquerai pas de partager vos commentaires avec nos équipes afin de prendre les mesures nécessaires. Nous espérons que vous nous donnerez une seconde chance afin que nous puissions vous montrer notre vrai niveau de service. Bien cordialement, Joanna Marketing Executive
3out of 5
by Michael from Bristol

Comfortable stay

Posted 15-Jun-2016 on Hotels
No mention the hotel is under going renovations when booked hotel. Comfortable stay. Staff friendly and attentive.
Comment from Hotel Management
20-Jun-2016 by Dominika B, Hotel Management
Dear Michael, Thank you very much for your candid review. I am happy to hear that your have enjoyed friendliness of our staff. However, I am sorry to hear that several things throughout your stay did not meet your expectations. We have worked very close with all booking sites and agencies and made sure the information about refurbishment is available while making a reservation with us. We hope you will choose us again so we can provide a better service. Sincerely, Joanna Marketing Executive
4out of 5
by Marion

Posted 12-Jun-2016 on Hotels
Comment from Hotel Management
by Dominika B, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive