Ratings based on 900 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Apr-2017
Very pleasant stay. Room was comfortable. Hotel in a good central location. Very helpful and friendly staff.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

City centre hotel close to conference centre

Posted 27-Mar-2017
Cons: Early morning noise levels.
Location: Was attending conference in the business centre so did not get to visit surrounding area.
Overall stay was OK, however the dustbin lorry at 4am both nights outside the window was now not what I paid for!
5 out of 5
Recommended
for Everyone
by A verified traveller from EASTWOOD NG16 2AN

We went to the new Alexandra theatre 5 minutes awa

Posted 05-Mar-2017
Pros: Could not fault
Cons: nothing
Location: Bars shops and theatres
We had a small dog Jerry staff were brilliant with him
Comment from Hotel Management
15-Mar-2017 by Joanna Obermueller, Hotel Management
Dear Horace, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from York

Just What We Wanted

Posted 18-Feb-2017
Location: Near New Street Station, the Bull Ring, the Hippodrome Theatre.
The Hotel is a few minutes walk from New Street Station within walking distance of shops, theatres, museums, etc. The staff were all very pleasant and helpful. Our room was large, clean and comfortable. The breakfast was excellent. We would certainly use it again.
Comment from Hotel Management
20-Feb-2017 by Joanna Obermueller, Hotel Management
Dear Linda, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Funky hotel close to Shops and Theatre

Posted 18-Feb-2017
Pros: Everything
Cons: Just a sign at the NCP car parking showing how to enter hotel from back entrance - we walked all the way around in the rain.
Location: Close to Alexander Theatre and Central Station shops
Very friendly reception staff - had sorted my request for a walk-in shower and extra pillows with no fuss. (Had originally booked at Radisson Blu - an Executive Room, they couldn't meet my requests so they offered to DOWNgrade me free of charge, wow so kind- so cancelled) Reception area nicely decorated and had a 'living room' feel. Rooms clean, comfy beds, lovely shower. Had our evening meal there and that was good too. Breakfast was excellent and staff very attentive. Would recommend!!!
Comment from Hotel Management
20-Feb-2017 by Joanna Obermueller, Hotel Management
Dear ange, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller

A good centrally located hotel close to the railwa

Posted 16-Feb-2017
Pros: the staff are very naturally very pleasant.
Cons: There wasn't an extractor fan in the bathroom.
Wonderful! it was great...................................................................................................
Comment from Hotel Management
20-Feb-2017 by Joanna Obermueller, Hotel Management
Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
4 out of 5
by A verified traveller

Posted 24-Dec-2016 on Hotels
Comment from Hotel Management
10-Feb-2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
1 out of 5
by A verified traveller

Lobby nice - Room was shocking

Posted 16-Dec-2016
Pros: nothing
not worth the money or time .........................................................................
Comment from Hotel Management
21-Dec-2016 by Joanna Obermueller, Hotel Management
Dear Anonymous, Thank you very much for your feedback. I am sorry to hear that your stay with us did not meet your needs and expectations. Please allow me to apologise for the inconvenience caused. We hope for an opportunity to make it up to you. Kind Regards, Joanna Marketing Executive
4 out of 5
by A verified traveller

Posted 15-Dec-2016 on Hotels
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
5 out of 5
by A verified traveller

Good hotel.

Posted 06-Dec-2016 on Hotels
Good spacious rooms. Good kitchen.
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive