Hotel in need of urgent health & safety review.
Fire alarm went off at approx 2.50/55am. It appears it is a faulty system? No staff came to assembly points, no checks that residents all present. Door handles missing in fire escape. Staff told residents to go back to rooms whilst alarm still ringing - staff not interested when we questioned the danger of this. Key cards reissued without checking whose room it was. 3 to 4 staff on duty, v poor customer care, no information forth coming - when it did it was contradictory. Eventually went back to rooms at 5.30am. Basement area believed to be zoned off (to enable fire alarm to be silenced), lifts still not working and magnetic catches on doors not working. Some residents in poor health left to climb numerous flights of stairs. Acting duty manager(s) unable to resolve issues as they did not have the authority.
Comment from Hotel Management
01-Sep-2016 by Joanna Obermueller, Hotel Management
Thank you very much for your candid feedback regarding your recent stay with us. I would like to sincerely apologise for the inconvenience caused early in the morning due to the fire alarm. The alarms were activated by somebody in the Hotel smashing the whole fire point panel on one of the floors. We are currently in process of investigating the whole situation and contacting every single person that stayed with us that night with an explanation. Thank you very much for your patience. Once again, please accept my sincere apologies for the inconvenience.