Ratings based on 944 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

CITY CENTRE LOCATION SO LOTS OF ACTION AND NOISE.

Posted 02-Jul-2017
Pros: CITY CENTRE LOCATION
Cons: DROP OFF AND CHECK IN
Location: GREAT SHOPPING CLOSE TO BULL RING
VERY CONFUSING UPON ARRIVAL NO PARKING FOR DROP OFF OF LUGGAGE AND CHECK IN, NO PROPER DIRECTIONS TO PARKING FOR HOTEL. GREAT BREAKFAST
Comment from Hotel Management
21-Jul-2017 by Joanna Obermueller, Hotel Management
Dear HEATHER, We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again. Sincerely, Joanna Marketing Executive
2 out of 5
by A verified traveller from Canada

Mediocre at best.

Posted 30-May-2017
Started with an uninterested staff member, then off to broken elevators (walked 8 flights of stairs), paper thin walls (could hear my neighbours easily), and had stained carpets. Not up to par with any Holiday Inn I've stayed at before.
Comment from Hotel Management
21-Jul-2017 by Joanna, Hotel Management
Dear Kyle, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. We hope for an opportunity to make it up to you. Sincerely, Joanna Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from oxford

Lovely room

Posted 26-May-2017
Staff were very helpful. Room was spotless. Also had a mini fridge with iced water!!!! Would definitely recommend.
Comment from Hotel Management
23-Jul-2017 by Joanna Obermueller, Hotel Management
Dear mark, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us. Sincerely, Joanna Marketing Executive
5 out of 5
by Neal

This traveller left a rating score only Posted 18-May-2017 on Hotels
4 out of 5
by Matthew

This traveller left a rating score only Posted 14-May-2017 on Hotels
5 out of 5
by Enming

Money worth stay

Posted 14-May-2017 on Hotels
Room was clean but big noisy. I can hear people talking from next room, breakfast was great, very friendly staff. It's good overall, money worth stay
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in centre

Posted 14-May-2017
Terrible allocation of a room, woken up several times in the night by noisy drunk guests. The room was opposite the lift doors and there was nothing in the way of sound proofing
4 out of 5
by Georgia

Nice location, spacious room

Posted 28-Apr-2017 on Hotels
Nice, clean, big room. Perfect location to explore the city in 2-days. The only issue was the lifts not operating (refurbishment)
1 out of 5
by stacey

BUILDING SITE

Posted 27-Apr-2017 on Hotels
Charging extortionate amounts as the city was busy to be in a building site with no lifts ad work going on into the night is not acceptable. I didn't sleep for two nights here - do not visit until they have finished renovating. not worth the money. Front desk staff also VERY RUDE. Ooone offered to help me carry my bags to my room as no lifts are working.
4 out of 5
by Carole

Good value budget hotel

Posted 23-Apr-2017 on Hotels
Room was noisy, overlooking a busy area, but earplugs were provided. Couldn't get the temperature quite right so it was cooler than I like but that said, the wifi was brilliant, large screen TV and a bath as well as shower. The addition of a working mini fridge was a welcome bonus.