Good city centre hotel, especially for short stay. Posted 07-Jun-2015
It was very suitable and reasonably priced for the night before the study day we were attending on the Saturday. We still took a taxi to the venue but could, had we known the city, have walked there from the hotel. Being close to a busy road and possibly some pubs and clubs, it was quite noisy into the early hours, so a longer stay may not have been pleasant. However, plenty of staff were available where needed and friendly and helpful, practically and with advice. Although I had booked a twin room, the wide twin beds had been pushed together to form a large double with just a single duvet! Just as well we are mother and daughter or it may have been more of a problem. We mentioned it at reception as we signed out and our comments were noted. We had our dinner in the restaurant and were well looked after, the food was well presented and of good quality.
Comment from Hotel Management
10-Jun-2015 by Andrew , Hotel Management
Thank you so much for your review of our hotel , we value all feedback at the hotel as it enables us to improve our overall guest experience for our guests.. I would like to offer our apologies that you experienced some service related issues during your stay, With our rooms having the capability of being Twins or Doubles i can only apologies that your accommodation had been set incorrectly, if you had advised the team on entering the room we would of been able to address this situation immediately for you and moved you to a twin room , but again please accept our apologies that this incident arised. Please do also accept our apologies that you experienced some external noise throughout the night, this is something that we are currently addressing with the local council to ensure that our guests receive a perfect nights sleep. I am pleased that you found our team to be helpful and polite throughout your stay as this is something our staff takes great pride in, Thanks again for your feedback we very much value it . We hope you will visit us again.