Ratings based on 974 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Oct-2017
Adequate near New Street station. Fairly typical Holiday Inn, needing refurbishment in some areas. Friendly staff
2 out of 5
by A verified traveller

Posted 14-Oct-2017
Lift not working. Smelly shower curtain. Overpriced breakfast
Comment from Hotel Management
17-Oct-2017 by Joanna Obermueller, Hotel Management
Dear Guest, We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again. Sincerely, Joanna Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller

location accommodated purpose of visit

Posted 11-Oct-2017
Pros: for me it was its location
Cons: a computer chair instead of a regular chair
hotel location is near train station part of the "old town " purpose of visit to Birmingham should define if location of hotel is right for you the bedding is comfortable and size of room adequate for one person read carefully room description my room did not have some of the items listed
Comment from Hotel Management
17-Oct-2017 by Joanna Obermueller, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Joanna Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Oct-2017
Overall the room is good and the bed is comfortable
Comment from Hotel Management
17-Oct-2017 by Joanna Obermueller, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Joanna Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Well placed for shops and restaurants.

Posted 02-Oct-2017
We had a lovely stay and couldn't fault the cleanliness and comfort of the room and hotel as a whole.
Comment from Hotel Management
17-Oct-2017 by Joanna Obermueller, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Joanna Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Close to City centre

Posted 24-Sep-2017
Pros: evertthing
Cons: hard pillows - there were options to get soft ones, but I was already trying to get to sleep!
Location: Very close to New Alexander Theatre
Lovely friendly hotel - staff welcoming and happy to help. Rooms comfy and clean.
Comment from Hotel Management
17-Oct-2017 by Joanna Obermueller, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Joanna Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham city centre

Posted 02-Sep-2017
It was my 10th anniversary so we were given 2 complimentary drinks at the bar as a goodwill gesture. My stay was pleasant, staff friendly & accommodating. Breakfast was good. Only drawback was 1 of the lifts were out of service. Overall great location.
Comment from Hotel Management
17-Oct-2017 by Joanna Obermueller, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Joanna Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Perfect location.

Posted 26-Aug-2017
Pros: Location and proximity to New Street Station.
Cons: Self catering option.
Location: You can take an energised walk around the city centre, it is beautiful.
Perfect location for all that was done plus more. The walk from the hotel to shop and sight see was excellent, great days out.
Comment from Hotel Management
30-Aug-2017 by Joanna Obermueller, Hotel Management
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We look forward to welcoming you back the hotel in the he near future. Sincerely, Joanna Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveller from shropshire

Posted 25-Aug-2017
Nice hotel great location Staff very good Breakfast very good Nice clean room
Comment from Hotel Management
30-Aug-2017 by Joanna Obermueller, Hotel Management
Dear Rob, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We look forward to welcoming you back the hotel in the he near future. Sincerely, Joanna Marketing Executive
4 out of 5
by A verified traveller

Very short walk from the station.

Posted 20-Jul-2017 on Hotels
Clean, comfortable and reasonably priced. Easy walk from the station. Will stay there again.
Comment from Hotel Management
27-Jul-2017 by Dominika B, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Joanna Marketing Executive