Ratings based on 871 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Lobby nice - Room was shocking

Posted 16-Dec-2016
Pros: nothing
not worth the money or time .........................................................................
Comment from Hotel Management
21-Dec-2016 by Joanna Obermueller, Hotel Management
Dear Anonymous, Thank you very much for your feedback. I am sorry to hear that your stay with us did not meet your needs and expectations. Please allow me to apologise for the inconvenience caused. We hope for an opportunity to make it up to you. Kind Regards, Joanna Marketing Executive
4out of 5
Recommended
for Everyone
by A verified traveller from Frankfurt, Hessen

Zentrales Hotel in Birmingham

Posted 05-Dec-2016
Pros: Die Lage
Cons: Betten etwas härter
Location: Zentral, alle wichtigen Sehenswürdigkeiten in der Stadt zufuß erreichbar.
Für einen Kurzbesuch in Birmingham ausgezeichnet. In direkter Nähe zum Bahnhof, Altstadt, Einkaufzentren und Restaurants. Für meinen Geschmack war das Bett etwas zu weich und über eine gefüllte Minibar hätte ich mich auch gefreut. Also unbedingt Wasser mit auf das Zimmer nehmen ;-)
Comment from Hotel Management
21-Dec-2016 by Joanna Obermueller, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
5out of 5
Recommended
for Everyone
by A verified traveller from San Francisco, USA

Better than I thought !

Posted 25-Nov-2016
Hotel was better than I thought . Clean , and efficient hotel .
Comment from Hotel Management
21-Dec-2016 by Joanna Obermueller, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
4out of 5
Recommended
for Everyone
by A verified traveller

Fantastic location, comfortable stay

Posted 13-Nov-2016
Location: Loads of places to eat and shop nearby, and just minutes from New St Station
Room was basic, but comfortable enough. Good variety for breakfast
Comment from Hotel Management
14-Nov-2016 by Joanna, Hotel Management
Dear manmeet, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
5out of 5
Recommended
for Everyone
by A verified traveller from Derby, UK

Just the right level of everything!

Posted 24-Oct-2016
Pros: Room size, room standard, staff, general quality and presentation. Also pleasing to note a pet option at quite a nominal cost.
Cons: Some of the carpets are wearing a little, as is some of the decoration however improvements were in progress.
Location: Superb location, central for travel, transport, eating, shopping and entertainment.
This is the second time we've stayed here and certainly won't be the last. It's had a few changes since our first stay and they're all for to better. We'd booked through an online agency so check-in was done in a minute or two. We'd chosen a "Superior room" which turns out to be "Executive" and it was a delight - lots of room, nice facilities and well worth the bit extra. Also on a high floor so a little further away from the city noise. The lounge/bar area has had a nice refit and we ate there after the theatre (serving till 11pm) and the following morning, also had an excellent breakfast. The new layout gives you the option to get away from the mass if you wish by simply walking around a corner. The room had a 6-foot plus bed with a good range of pillows (very nice) and was both spacious and well-appointed. Large-screen TV, hairdryer, mini-bar, range of lighting and a nicely fitted bathroom - with a bath! Everything was nicely presented, comfortable and a pleasure to use. The level of service was pleasing and to a very high standard without being either intrusive or claustrophobic as we've experienced in Kensington for example. This hotel is also superbly located being a matter of a few minutes walk from New St. Station, the Hippodrome. The Town Hall, The Symphony Hall etc etc. It's an ideal base from which to explore entertainment and a wide range of shopping and/or eating. All round very, very pleased and without a doubt this WILL be our first choice in future!
Comment from Hotel Management
14-Nov-2016 by Joanna, Hotel Management
Dear Jon, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
4out of 5
by A verified traveller from scotland

great hotel, centrally located

Posted 23-Oct-2016 on Hotels
very comfortable. 2 of us staying but only 1 big towel left. got one once we asked but basic surely.
Comment from Hotel Management
14-Nov-2016 by General Manager, Hotel Management
Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
4out of 5
by A verified traveller

Posted 21-Oct-2016 on Hotels
Comment from Hotel Management
14-Nov-2016 by General Manager, Hotel Management
Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanna Marketing Executive
3out of 5
by A verified traveller

Good location, but noisy

Posted 21-Oct-2016 on Hotels
The room comfort was good but despite double glazing there was a lot of noise from outside. Hotel is being refurbished in stair areas, so a bit of disruption. Polite and helpful staff.
Comment from Hotel Management
14-Nov-2016 by General Manager, Hotel Management
Dear Anonymous, We appreciate you taking the time to provide us with a review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again soon. Sincerely, Joanna Marketing Executive
3out of 5
by A verified traveller

Convenient, clean but restaurant is poor.

Posted 13-Oct-2016 on Hotels
Room was comfortable. Breakfast was very good. Room service meal was disgusting: barely warm, dreadful to look at, the sauce was congealed; I threw almost all of it away. Delivery took over an hour.
Comment from Hotel Management
14-Nov-2016 by General Manager, Hotel Management
Dear Anonymous, We appreciate you taking the time to provide us with a review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again soon. Sincerely, Joanna Marketing Executive
3out of 5
by A verified traveller

improved and new ground floor main area

Posted 13-Oct-2016 on Hotels
great new reception but old tired room with some stained items and broken lamp, noisy room but ear plugs supplied
Comment from Hotel Management
14-Nov-2016 by General Manager, Hotel Management
Dear Anonymous, We appreciate you taking the time to provide us with a review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again soon. Sincerely, Joanna Marketing Executive