Exterior

Reviews of Holiday Inn Birmingham Airport - NEC, an IHG Hotel

4 out of 5
Holiday Inn Birmingham Airport - NEC, an IHG Hotel
Birmingham Airport, Coventry Road, Birmingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 382 out of 1003 reviews" "
Rating 8 - Good. 326 out of 1003 reviews" "
Rating 6 - Okay. 167 out of 1003 reviews" "
Rating 4 - Poor. 77 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maddy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay Nice and modern Very clean
Stayed 1 night in Mar 2024

2/10 Terrible

Emily

I canceld my booking and stil they took the 102 out of my bank
Stayed 1 night in Mar 2024

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jamie Evans on 5 Mar 2024
Dear Amy,We hope you enjoyed your time with us and will stay with us again soon.RegardsJamie Evans - General Manager

10/10 Excellent

Harpal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine but we didn’t spend that of the time due we only had short time.
Stayed 1 night in Dec 2023
Response from Jamie Evans on 2 Feb 2024
Dear Harpal,Thank you for rating us with 5 stars and sharing your feedback. We are pleased you enjoyed your time with us and hope you will come back again soon.RegardsJamie Evans - General Manager

2/10 Terrible

Qamar

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
I had to relocate my family to another hotel.
Terrible stay and experience. We were charged for parking where your website clearly stated nothing regarding this. I selected parking and pool as the parameters and this hotel came up. I have stayed here in the past and did not get charged for parking. However this time they demanded £12 per night. I was shocked. The person at the desk told me this had always been the case so why wasn’t this stated on your site and why wasn’t I charged previously?? Then, my son felt sick in the room, we contacted room service and initallly she was really supportive and stated she will collect cleaning supplies and come back. 30 minutes later I get a call from the front desk and she stated that a cleaning service will cost £150 which has to be paid in cash!!! I was shocked. Never have I heard such nonsense before. Our room was stinking after this as we only had tissue to clean with. No cleaning supplies were given to help us. The smell was soo bad after the heating had been on, as it’s winter and our room was freezing, that it was literally not pleasant to be in so I booked a hotel elsewhere for our 2nd night and left without staying for my 2nd night. I am absolutely disgraced by hotel.com and this hotel. Unless a satisfactory refund is given, I will never be using your services again or be staying with IHG
Stayed 2 nights in Dec 2023
Response from Jamie Evans on 29 Dec 2023
Dear Qamar,Thank you for sharing your candid feedback. In relation to the concerns you raised in your recent review we would like to provide some clarification.Firstly, we apologies for any confusion regarding the parking charges. We do charge for parking, and this information is available on our partner booking websites, including the one you used for your reservation on hotels.com. When you navigate to the "At a Glance" section on the provided link (https://uk.hotels.com/ho114424/holiday-inn-birmingham-airport-nec-birmingham-united-kingdom/?chkin2024-01-04&chkout2024-01-05&x_pwa1&rfrrHSR&pwa_ts1703507972727&referrerUrlaHR0cHM6Ly91ay5ob3RlbHMuY29tL0hvdGVsLVNlYXJjaA%3D%3D&useRewardsfalse&rm1a2&regionId575&destinationBirmingham%2C+England%2C+United+Kingdom&destTypeMARKET&selected19390&latLong52.478271%2C-1.89513&sortRECOMMENDED&top_dp67&top_curGBP&userIntent&selectedRoomType238414&selectedRatePlan380917982&expediaPropertyId19390&searchId0e9dc2c8-0dd2-40ed-84f9-e39f6dd714d8), You will find information about parking charges.I understand that during your previous stay on December 31, 2022, the manager made an exception and did not charge you for parking as a goodwill gesture.Regarding the cleaning service charge for your son's incident, we regret any inconvenience caused. Cleaning and sanitizing such incidents incur additional costs for the hotel. We do mention these charges in our policies to cover the expenses associated with maintaining a clean and hygienic environment for all our guests.We genuinely value your feedback, and assure you that we are reviewing our communication processes to ensure that all guests are well-informed about our policies. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.RegardsJamie Evans - General Manager

10/10 Excellent

andrea

Stayed 1 night in Dec 2023
Response from Jamie Evans on 5 Mar 2024
Dear Andrea,We hope you enjoyed your stay and hope to welcome you back again soon.RegardsJamie Evans - General Manager

6/10 Okay

Tracey

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was clean and comfortable but room service was poor. Anf when we left to go to the airport the morning staff member didnt say goodbye. I then called to ask about the shuttle bus to airport and was told it wasnt running and left on hold. But it was running we were just lucky to spot it!
Stayed 1 night in Dec 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jamie Evans on 13 Dec 2023
Dear Joan,We hope you enjoyed your recent stay with us and hope to see you again soon.RegardsJamie Evans - General Manager

8/10 Good

cian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Jamie Evans on 13 Dec 2023
Dear Cian,Thank you for rating us with an 8.We hope to welcome you back again soon.RegardsJamie Evans - General Manager

10/10 Excellent

John

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jamie Evans on 13 Dec 2023
Dear John,We appreciate your feedback and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 Excellent

kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were 5 star. The woman that checked me is was so warm snd welcoming.
Stayed 2 nights in Nov 2023
Response from Jamie Evans on 13 Dec 2023
Dear Kylie,Thank you for taking the time to share your feedback.We are pleased you were happy with the service our team provided and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 Excellent

Gareth

Stayed 1 night in Nov 2023

6/10 Okay

Clare

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Jilson

Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023

10/10 Excellent

Jean

Stayed 1 night in Oct 2023

6/10 Okay

Ian

Travelled with family
Disappointing to see the shuttle bus service to the station has been withdrawn. Won’t book this hotel again
Stayed 1 night in Oct 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super- really helpful and welcoming. Room was great, but was given an accessible room (not requested) and spent 15 minutes trying to clear up after my shower as the ‘wet room’ was literally that - the whole room was deep in water and didn’t seem to drain quickly.
Stayed 1 night in Oct 2023

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Tracy

Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay for early morning flight from BHX. Ideal
Stayed 1 night in Sep 2023

10/10 Excellent

Katie

Stayed 2 nights in Jul 2023

2/10 Terrible

Toni

Travelled with family
Disliked: Room comfort
Very noisy
Stayed overnight with husband and adult daughter to be near to airport for early flight. We stayed in a suite with a double bed and sofa bed for my daughter. Whilst the double bed was very comfortable the sofa bed was extremely uncomfortable, very lumpy and she could feel the springs. The noise from the other guests was horrendous, the walls were paper thin and the other guests on our corridor, consisting of families etc we so noisy, children and adults shouting and banging, it was dreadful, none of us had a good sleep and would have had more sleep if we had stayed at home and got up the extra earlier time for our flight. Wouldn't stay here again.
Stayed 1 night in Aug 2023

4/10 Poor

Eamonn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were very helpful and friendly, however the rooms are not very soundproof, the road noise was terrible, also there was a large dog in the room above us which barked and ran around throughout the night.
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
As a stopover hotel it was genuinely a great place. All staff were chatty and welcoming from the initial manager on reception to Jenna in the restaurant and the cleaner leaving a nice message. Just being nice is always good - well done to all staff. Facilities great - pool was a must and being able to use with 12yo on a night was a real positive compared to some other “village” hotels! Breakfast a good range of options.
Stayed 2 nights in Aug 2023

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay with shuttle service to NEC!!
Our stay was very comfortable and the staff were very friendly. We would give higher rating but when we went to charge our car up on site there were cars parked in designated space not being charged and the one left was out of order. Also a note left saying complementary waters and kitkats were in fridge but no kitkats?! Apart from these issues we enjoyed our stay. Finally the shuttle service from the hotel to NEC was excellent, thank you.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food and comfy room
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing. Room was spotless and completely comfortable. Breakfast was delicious
Stayed 3 nights in Aug 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient
My stay was a truly brilliant experience. The hotel staff welcomed me with a smile and ensured every aspect of my stay was an unforgettable experience. When I arrived, the entire staff greeted me with warmth and hospitality. The courtesy van drivers were amiable and ensured a smooth and comfortable journey to the Hotel. The receptionists were attentive and accommodating, making the check-in process a breeze. Their genuine smiles and helpfulness set a positive tone for my stay. The catering staff, particularly the chefs, left a lasting impression on me. Not only were they highly skilled in their craft, but they also went above and beyond to make me feel welcome. Their friendly and welcoming demeanour made every dining experience a delight. The centre was well-maintained and offered a range of amenities that allowed me to relax and unwind. It was a fantastic addition to my overall experience at the Hotel. I am immensely grateful for your staff's exceptional hospitality and service. I will not hesitate to highly recommend your Hotel to my family and friends, knowing they will be in for an exceptional experience. The promptness and efficiency of the service exceeded my expectations.Thank you once again for a brilliant stay.
Stayed 6 nights in Aug 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
We shared a family room and stayed for 1 night. We loved the swimming pool and the messages from the maids were a nice touch. Friendly staff and fab breakfast. Would definitely stay again!
Stayed 1 night in Aug 2023

8/10 Good

Laura

Stayed 1 night in Aug 2023

10/10 Excellent

Joan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally helpful staff who went above and beyond to be friendly
Stayed 2 nights in Aug 2023

10/10 Excellent

Miles

Stayed 1 night in Aug 2023

6/10 Okay

Richard

Stayed 1 night in Aug 2023

10/10 Excellent

Manesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Sharon

Stayed 1 night in Jul 2023

8/10 Good

lam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay
Stayed 1 night in Jul 2023

10/10 Excellent

Justine

Stayed 1 night in Jul 2023

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Some issues but all sorted
First issue encountered was that the bathroom bin had not been emptied for some reason. After reporting this, the cleaner promptly dealt with it. After a splendid dinner in the restaraunt, On retiring for the night, the put up bed had not been made and attempting to set it up was prevented by it being damaged so could not be pulled from the sofa. After reporting the problems to reception and two staff trying to sort, they offered an upgrade room which we then moved into. Staff were very helpful and understanding and facilities very good.
Stayed 1 night in May 2023

10/10 Excellent

Carla

Stayed 1 night in Jul 2023

10/10 Excellent

Tabita Dorcas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They also had great staff and very friendly.
Stayed 2 nights in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Very friendly staff and manager was quick to sort any issues immediately!
Stayed 1 night in Jun 2023

2/10 Terrible

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, comfortable beds, great showers but most importantly the staff were so friendly & helpful
Stayed 2 nights in Jun 2023

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 1 night in Jun 2023
Response from Jamie Evans on 16 Jun 2023
Dear Luke,Thank you for taking the time to share your feedback.We are pleased that you enjoyed your time with us and hope to see you again soon.RegardsJamie Evans - General Manager

10/10 Excellent

Lorraine

Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

4/10 Poor

i l

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Bath drain full of previous guests hair and gunge, mugs and cutlery in restaurant filthy and stained with previous drink’s, had to argue with restaurants manager after I booked 2 breakfast to be told only one and additional added to bill then had to prove on departure already paid for , not even asked if we enjoyed our stay on departure, swimming pool closed for general public to use got lessons, one reason this hotel was booked was to use pool and facilities, no towels available at pool , no staff at pool or facilities had to be told by the swimming instructor pool not available to guests, very poor experience lack of advertising facilities especially when hotel all guests would get a 10/10 experience
Stayed 1 night in Jun 2023
Response from Jamie Evans on 5 Jun 2023
Dear Sir/Madam,Thank you for taking the time to share your candid feedback. It is with great regret to learn of your disappointing experience during your stay with us.Please be assured your comments are not reflective of those we normally receive and these are not our work ethics.Your feedback is important to us and will be shared with the wider team to ensure learnings are taken.We hope this will not dissuade your from returning in the future.RegardsJamie Evans - General Manager