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Reviews of Hampton Inn & Suites Birmingham East Irondale

2.5 out of 5
Hampton Inn & Suites Birmingham East Irondale
950 Old Grants Mill Road, Birmingham, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 464 out of 945 reviews" "
Rating 8 - Good. 267 out of 945 reviews" "
Rating 6 - Okay. 110 out of 945 reviews" "
Rating 4 - Poor. 62 out of 945 reviews" "
Rating 2 - Terrible. 42 out of 945 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice time.
Stayed 3 nights in Apr 2024

6/10 Okay

Joseph

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room was really dirty. The shower had boogers on the walls, and lots of hair. The bed sheets didn’t look like washed, they had hair on them and were dirty.
Stayed 1 night in Mar 2024

8/10 Good

Natasha

Business traveller
Liked: Staff & service
Property location is excellent but hotel rooms need some update. A mattress topper would be great as it was hard and uncomfortable, pluses pillows do not have any support and are too small and without shape. Curtains need some loving care. Shower doors need update.
Stayed 1 night in Mar 2024

4/10 Poor

steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Carpets worn-out in hallway faucets loose and shower falling apart.
Stayed 1 night in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking. Motorcycles were allowed to park at entrance under covered area and when they came in after midnight it woke me since my room was close to entrance. Handicapped shower caused water to run out onto floor. When I mopped up water towel was dirty from floor. Otherwise it was fine.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ruby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was so friendly and courteous this review is not about the staff at all. It’s entirely about the property. There is something wrong with the property it has a terrible smell like water damage is going on. I am asthmatic & I could not breathe, the air was damp and heavy. I thought the room would be better but it was not. I stayed in the hotel for 2 hours and left. This hotel desperately needs a remodel or someone should go out there and review this place again it’s a 1 star or 2 at best.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Stayed 1 night in Mar 2024

10/10 Excellent

conrad

Business traveller
Liked: Property conditions & facilities
All Went well
Stayed 1 night in Mar 2024

8/10 Good

Milton, Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was in a quiet and safe area
Stayed 1 night in Mar 2024

8/10 Good

Douglas

Stayed 1 night in Mar 2024

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Could use a little bit more cleaning. Musty smell. Came in at night and couldn’t find turn off cause sign was invisible.
Stayed 1 night in Feb 2024

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
Hot water wasn’t very hot
Stayed 1 night in Feb 2024

8/10 Good

Tonia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Greg

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

John

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Greg

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Vancie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hot water in the room was broken the shower made lots of noise. An the tv stopped working the second night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Terry, Birmingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanness and size of the bath and rooms were excellent.
Stayed 3 nights in Dec 2023

6/10 Okay

CYNTHIA

Travelled with family
Liked: Staff & service

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023

4/10 Poor

Alberto

Travelled with family
Disliked: Property conditions & facilities, room comfort
Needs an update
The hotel is rundown And can use an update
Stayed 3 nights in Dec 2023

10/10 Excellent

Brandon Andd, kennedy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had the sweetest staff
Stayed 1 night in Dec 2023

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Brenda, Frankfort

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanging. One stood out, her name was Natural! Knowledgeable about the area, helpful at all times
Stayed 2 nights in Dec 2023

8/10 Good

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Workout room
It would have been nice if the treadmill worked. Other than that, no issues.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birmingham Al stay
Everyone was friendly and helpful. The breakfast could have been better. Food was just ok, eggs were runny with water and sausage was not the greatest. But the room, service and cleanliness was great.
Stayed 1 night in Nov 2023

8/10 Good

Kerry

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great with a couple of glitches!
Great place for a short stay with friends. The only issue was that the deadbolt on the door of the room wouldn’t lock! We flipped the door guard lever and put a chair in front of the door for extra security. Also, the only driveway to the hotel was in the back and there was NO SIGNAGE with the hotel’s name on the back! It was very confusing to locate this property. Otherwise, we really liked this hotel!
Stayed 2 nights in Nov 2023

4/10 Poor

Brian

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
I won’t be back! The 2 day desk staff personnel this weekend were not very friendly and almost hateful. During the 2/3 day stay, there was an issue with my reservation, which not knowing at the time was my fault, and was then confronted at the room by 3 of that same day staff in a very accusatory and rude manner to come down to the front desk to “get it handled!” At no time was there ever any empathy or kindness shown for their possibly being a mistake. It was like they just want to be aggressive and verbally fight, and to toss us out of the room like squatters. Once down at the desk, I realized it was my mistake and apologized and was able to make another online reservation to stay in the room. No apology was accepted by me and or given by them, just attitude like they were put out by dealing with it, and almost disappointed they didn’t get to toss us out. The next day at check out, with the same day staff, there was another issue with getting printed copy of my bill(s). I was told they don’t print them and have to wait for Hotels.com to send it. I know this to be very false since I travel a lot for work, use many hotel chains, and they all print them for me, even this chain. Again, just like they wanted to be difficult because they could. Room cleanliness was moderate. The bathroom was worn looking, moldy shower area, bad grout, shower door loose/broken, barely any hot/warm water in shower, etc. This hotel was not a good representation of typical Hampton Inns, poorly run.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well no problems.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiayon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Anganetta

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Longest drive to get to place
Stayed 1 night in Oct 2023

8/10 Good

Theresa

Stayed 2 nights in Oct 2023

10/10 Excellent

Debra

Awesome Place To Stay
Amazing and fun. A very safe environment. Staff goes above and beyond!!!
Stayed 1 night in Oct 2023

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very excellent time
This was a trip with my church, and we all had a very good time and enjoyed the stay in the hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Jessica

Travelled with family and small children
It was okay for a 3-star hotel. I feel that the positive ratings are misleading. The room seemed clean, but the rest of the facility looks worn and unkept in areas.
Stayed 1 night in Oct 2023

4/10 Poor

Daniel M

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
I don’t think the bed linen had been cleaned. Someone left a capsule of some kind in it. Shower not clean. Person that checked us in was very short and rude.
Stayed 1 night in Oct 2023

8/10 Good

Lorie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room with aloof staff
The room was great but the staff was not happy to be here and seemed very put out by having to work. The lady at check in was on the phone with a friend and treated us as an inconvenience. We called before we arrived to say we would be late and the lady was rude and said she couldn’t answer our questions until check in. We went down for breakfast (started at 6) at 6:20 and the lady seemed surprised that we were there to eat as she was just then starting to put out the food.
Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The evening staff that helped work out My booking problem was excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was easy for us to go and come between soccer games.
Stayed 2 nights in Sep 2023

6/10 Okay

Anita

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The people made this property worth staying at. The room was cleaned some what. Old food under the desk. Mold in the shower. Carpet outside room had a bleach stain with a vacuum cleaner parked over it.
Stayed 1 night in Sep 2023

8/10 Good

clara

Travelled with family
Liked: Property conditions & facilities, room comfort
Treadmill was broken. Lady at front desk very condescending about that and about the broken faucet in one of our rooms. The staff the next day was helpful and apologized for the broken equipment and took care of all of our needs.
Stayed 3 nights in Sep 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stop
We had a good overnight stay, even if it was short. Got there late due to flight delays but the check in staff was still friendly, even at 1am. The beds were moderately comfortable and the breakfast was great. Perfect overnight stop but I would stay elsewhere for a longer stay in Birmingham
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023