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Reviews of Birmingham Strathallan Hotel, BW Signature Collection

4 out of 5
Birmingham Strathallan Hotel, BW Signature Collection
225 Hagley Road, Birmingham, England

Reviews

7.4

Good

Rating 10 - Excellent. 266 out of 1000 reviews" "
Rating 8 - Good. 380 out of 1000 reviews" "
Rating 6 - Okay. 199 out of 1000 reviews" "
Rating 4 - Poor. 97 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Stevie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service in a stinky room
Stopped several times but might be the last tiny room that stank told reception wasnt moved but was given airfreshner had to cancel 2nd night dudnt get any money back understanding as gone into second day but asked if i could have a voucher for the breakfast i had paidfor butcouldnt have as I've visited hotel before and would be back thought it would be ok got told a straight no very poor relationship. Its ok having pretty girls on reception but not if they dont know hospitality
Stayed 2 nights in Dec 2023
Response from Matt Ward on 20 Dec 2023
Dear StevieMany thanks for your recent post, though I was sorry to learn of the issues you had, please accept my sincere apologiesWishing you a happy Christmas Yours sincerely Matt WardGeneral Manager

8/10 Good

Helen

Stayed 1 night in Dec 2023

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matt Ward on 20 Dec 2023
Dear AshleyMany thanks for your recent post, though I was sorry to learn of the issues you had, please accept my sincere apologiesWishing you a happy Christmas Yours sincerely Matt WardGeneral Manager

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023
Response from Matt Ward on 20 Dec 2023
Dear DebbieMany thanks for your lovely post, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Damian

Liked: Cleanliness, staff & service, room comfort
Small rooms
Small rooms but everything you need clean and comfy For the price can’t complain
Stayed 2 nights in Dec 2023
Response from Matt Ward on 11 Dec 2023
Dear Damian Many thanks for your recent review.Yours sincerely Matt WardGeneral Manager

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Matt Ward on 6 Dec 2023
Dear AndrewMany thanks for your lovely rating, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 Excellent

Daniel, BURNTWOOD

Stayed 1 night in Dec 2023

8/10 Good

Davina

Travelled with group
Rooms cold and awkward shape
Stayed 1 night in Dec 2023
Response from Matt Ward on 6 Dec 2023
Dear DavinaMany thanks for your lovely rating. Yours sincerely Matt WardGeneral Manager

2/10 Terrible

Pushpa

Stayed 1 night in Nov 2023
Response from Matt Ward on 6 Dec 2023
Dear Pushpa Many thanks for your post, though I was disappointed to see your rating, please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 Excellent

Kulvinderjit

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
It is a nice hotel.and has a good breakfast.It is spotless and has all of the mod cons. The duvet is very thin and it was very cold. The heating did not work. The walls are very thin and you can hear other people's conversations. Apart from that it was good.
Stayed 1 night in Nov 2023
Response from Matt Ward on 6 Dec 2023
Dear KulvinderjitMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

6/10 Okay

Dolyanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Building needs maintenance or price needs review
The staff were really friendly and helpful. However, the room was cold. There was no hot water and they told me I have to let it run for 10 min before it warms up which is such an environmental waste. Eventually it dies warm up but it’s not hot. The cleaner never cleaned my room and I stayed two days. The soap dispenser was empty.
Stayed 2 nights in Nov 2023
Response from Matt Ward on 2 Dec 2023
Dear DolyannaMany thanks for your review, it really is appreciated, though I was sorry to read of your issues. Please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 Excellent

andrew

Stayed 1 night in Nov 2023

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Warm clean and comfortable. Nice breakfast. Parking available.
Stayed 2 nights in Nov 2023
Response from Matt Ward on 2 Dec 2023
Dear NikkiMany thanks for your review, it really is appreciatedYours sincerely Matt WardGeneral Manager

6/10 Okay

Mrs Rae

Liked: Cleanliness, staff & service
A lot of noise coming from other Hotel guests late at night.
Stayed 4 nights in Nov 2023
Response from Matt Ward on 28 Nov 2023
Dear Mrs RaeI was sorry to read your post and learn of the interruptions, caused by other clients. Please accept my sincere apologies for this Yours sincerely Matt WardGeneral Manager

6/10 Okay

lee

Stayed 3 nights in Nov 2023
Response from Matt Ward on 22 Nov 2023
Dear LeeMany thanks for your post, though I was disappointed to see your rating. Please accept my sincere apologies for any shortfall in service and experience. Please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

6/10 Okay

Barry

Stayed 1 night in Nov 2023
Response from Matt Ward on 17 Nov 2023
Dear Barry Many thanks for your recent review, though I was sorry to read your score. Please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

6/10 Okay

Abid

Fair
Stayed 1 night in Nov 2023
Response from Matt Ward on 15 Nov 2023
Dear AbidMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Good

H lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Matt Ward on 12 Nov 2023
Dear H leeMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

4/10 Poor

Lee

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Poor heating. Only a small oil plug in heater in November. Very cramped room but did like that iron and hairdryer were provided. Door also did not double lock from the inside.
Stayed 1 night in Nov 2023
Response from Matt Ward on 12 Nov 2023
Dear LeeMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
This was my first time staying here, as previously stated the shape of the building leads to an interesting room. The room was a tight fit but fine for a solo travels and more than suitable for my needs. The only complaint all but a small one was the pressure from the shower was not very strong although just about strong enough for my needs. The breakfast was as to be expected and the waiting staff were very good. One complaint that I have was with reference to the parking, at the entrance to the hotel is a parking meter which you can pay for the parking the machine has signs informing you to pay, which I duly did, on entering the hotel the reception staff in formed me that the parking was free to hotel guests and that if I contacted the head office I could get a refund. I would recommend that hotel guest are informed prior to arrival that there is no need to pay for parking.
Stayed 1 night in Nov 2023
Response from Matt Ward on 12 Nov 2023
Dear JohnMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay! The only issue was the room was too warm . The heating couldnt be turned down. Apart from that it was excellent. Fully recommended will stay there again.
Stayed 1 night in Nov 2023
Response from Matt Ward on 8 Nov 2023
Dear MarkMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

4/10 Poor

Louise

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very nice stay spoilt by the rudeness and agressive attitude of the chef ? at breakfast and dismissive attitude of the on diuty breakfast manager. For this reason I would not stay again.
Stayed 1 night in Nov 2023
Response from Matt Ward on 7 Nov 2023
Dear LouiseI was disappointed to read your comments and experience and would welcome any additional feedback you can offer me. Please feel free to reach out to me, if I can support furtherYours sincerely Matt WardGeneral Manager

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Matt Ward on 7 Nov 2023
Dear SamuelMany thank for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Good

Nasir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Matt Ward on 7 Nov 2023
Dear NasirMany thanks for your kind postYours sincerely Matt WardGeneral Manager

6/10 Okay

James

Business traveller
Liked: Staff & service
Very noisy, inconsiderate people banging doors and music on loud
Stayed 1 night in Oct 2023
Response from Matt Ward on 6 Nov 2023
Dear James Many thanks for your post, though I was sorry to learn of the interruption's that you experienced from other clients. Please do accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and the hotel was clean and comfortable. Breakfast was excellent. Enjoyed my stay and would have no hesitation staying again in the future.
Stayed 2 nights in Oct 2023
Response from Matt Ward on 6 Nov 2023
Dear KennethMany thanks for your kind review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Matt Ward on 17 Oct 2023
Dear JoeMany thanks for your recent and kind review, it really is appreciated Yours sincerely Matt WardGeneral Manager

8/10 Good

Polly

Liked: Staff & service, room comfort
Nice, clean but could do with a bit of tlc.
It's okay. Unusual round building. Rooms nice. A bit tatty, carpet burns, plaster and cracks in furniture and walls. But super comfy big bed and quiet so those are essential. The only ick i had was in the corner of the room i slept at there was a strong smell of urine. It was like the smell at the bottom of a hamster cage. I put up with it though. Told them when i left just so they could clean it. They were very polite and tried to compensate me. But i only told them to make sure they cleaned it for others.
Stayed 2 nights in Oct 2023
Response from Matt Ward on 16 Oct 2023
Dear Polly Many thanks for your recent post it really is appreciated.I was sorry to learn of you issue, please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 Excellent

Sanaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Matt Ward on 11 Oct 2023
Dear SanaaMany thanks for your amazing review, it really is appreciated.Yours sincerely Matt WardGeneral Manager

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay - no issues
Stayed 1 night in Sep 2023
Response from Matt Ward on 2 Oct 2023
Dear LauraMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Good

April

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Matt Ward on 8 Oct 2023
Dear AprilMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Good

Ange Samuelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Free and easily accessible parking, friendly staff and comfortable bed. However, the room was quite small and cleaning wasn’t the best.
Stayed 1 night in Sep 2023
Response from Matt Ward on 2 Oct 2023
Dear Miss SamuelleMany thanks for your lovely review, it really is appreciated. For future reference, we do have multiple room types, with Executive being much largerYours sincerely Matt WardGeneral Manager

8/10 Good

Khadiza

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in Sep 2023
Response from Matt Ward on 2 Oct 2023
Dear KhadizaMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

4/10 Poor

Hemma

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Matt Ward on 26 Sept 2023
Dear Hemma Many thanks for your review, though I was disappointed to see the rating. If I can support further, please do let me know Yours sincerelyMatt WardGeneral Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for central Brum. Safe parking was a bonus Breakfast was first class We were lucky to get a refurbished room Staff were friendly and efficient Definitely stay here again
Stayed 2 nights in Sep 2023
Response from Matt Ward on 25 Sept 2023
Dear AnthonyMany thanks for your lovely review, it really is appreciated Yours sincerely Matt WardGeneral Manager

10/10 Excellent

Karl

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Matt Ward on 25 Sept 2023
Dear KarlMany thanks for your lovely review, it really is appreciated Yours sincerely Matt WardGeneral Manager

6/10 Okay

MR KOJI

Stayed 7 nights in Sep 2023
Response from Matt Ward on 18 Sept 2023
Dear Mr KojiI was sorry to read your review and thoughts towards your recent time with us. Please accept my sincere apologies for any shortfall on our part.Please do let me know if I can support further Yours sincerely Matt WardGeneral Manager

8/10 Good

Ynyr

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean and tidy and overall a decent enough stay - my only negative comment is regarding the shower in my room - very poor water pressure (my room was on 7th floor) and it is a shower over the bath with a shower curtain feels a bit 1980's.
Stayed 1 night in Sep 2023
Response from Matt Ward on 18 Sept 2023
Dear YnyrMany thanks for your recent postYours sincerely Matt WardGeneral Manager

8/10 Good

Roland

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Matt Ward on 18 Sept 2023
Dear RolandMany thanks for your recent postYours sincerely Matt WardGeneral Manager

6/10 Okay

Wendy, Surrey

Business traveller
Liked: Staff & service
Could get a nights sleep at least. Just a basic room for a working trip
Stayed 1 night in Sep 2023
Response from Matt Ward on 6 Nov 2023
Dear Wendy Thank you for your recent reviewYours sincerely Matt WardGeneral Manager

2/10 Terrible

Dilshan

Stayed 1 night in Sep 2023
Response from Matt Ward on 25 Sept 2023
Dear Dilshan Many thanks for your post, though I was disappointed to read your rating. Are you able to offer me more information to better understand?Please reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

8/10 Good

Marie

Stayed 3 nights in Aug 2023
Response from Matt Ward on 30 Aug 2023
Dear MarieMany thanks for your recent review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Good

Gorajala

Stayed 1 night in Aug 2023
Response from Matt Ward on 11 Sept 2023
Dear Gorajala Many thanks for your kind review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities
the room was nice and clean and the room was just right for a short stay .
Stayed 1 night in Aug 2023
Response from Matt Ward on 24 Aug 2023
Dear MartinMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Matt Ward on 11 Sept 2023
Dear MarkMany thanks for your amazing review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Matt Ward on 21 Aug 2023
Dear MatthewThank you so much for your amazing review, it really is appreciated Yours sincerely Matt WardGeneral Manager

2/10 Terrible

Catherine

Stayed 13 nights in Aug 2023
Response from Matt Ward on 24 Aug 2023
Dear CatherineMany thanks for your lovely review, it really is appreciated, though I appreciate on this occasion, you were not entirely satisfied, please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, well presented. Great staff
Stayed 1 night in Aug 2023
Response from Matt Ward on 21 Aug 2023
Dear DebbieThank you so much for your amazing review, it really is appreciated Yours sincerely Matt WardGeneral Manager

6/10 Okay

Saad

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Very old, dusty, damp and smelly
Not very cleaned, very dated and dirty, need a lot of TLC and DIY, corridors smelled weird and damp, rooms also had a damp smell.
Stayed 2 nights in Aug 2023
Response from Matt Ward on 17 Aug 2023
Dear SaadI was very sorry to read of your experience, please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager