In-room safe, iron/ironing board, rollaway beds, WiFi
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Reviews of Days Inn by Wyndham Birmingham Vestavia Hills

2.5 out of 5
Days Inn by Wyndham Birmingham Vestavia Hills
1485 Montgomery Hwy, Vestavia Hills, Birmingham, AL

Reviews

5.0
Rating 10 - Excellent. 97 out of 1000 reviews" "
Rating 8 - Good. 163 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 211 out of 1000 reviews" "
Rating 2 - Terrible. 370 out of 1000 reviews" "

4.8/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isaac

Stayed 4 nights in Sep 2022

6/10 Okay

Asar

Stayed 3 nights in Mar 2022

6/10 Okay

carlton

Disliked: Cleanliness, property conditions & facilities
Be sure they refund the 30 dollar charge
Be sure they take the 30 dollar charge off at checkout, we stayed twice total 5 nights back to back stays refunded one but so far the other charge not refunded. Housekeeping not very good but they were packed out.folks upfront were helpful.would stay again cheap and convenient.
Stayed 3 nights in Jul 2022
Response from Hotel Manager on 2 Aug 2022
Dear carlton, Thanks for your stay and the comments. I appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room I was given on the 5th floor had a "balcony" door that would not even close, so I called the main desk from my phone because the room phone was not even plugged in. They gave me a different room on the 3rd floor. That front door barely closed and had to be shoved hard to engage the lock. The carpets were clearly not vacuumed and there were belongings and trash from previous guests in the room, further showing the lack of cleanliness. After seeing multiple roaches in the bathroom by the tub, toilet, sink, and floor, I went down to the desk again to see if I could change my stay to one night rather than the two I had booked, which was accommodated. I then left the hotel for dinner and tried to stay out as long as possible because of how gross the room was, and after returning begrudgingly, I found more and more bugs on the dresser, near the bed, crawling on the mirrors, and the desk chair. I had already decided I couldn't shower there but when the roaches were near my bag, which I kept on the dresser to avoid the nasty carpet, I ran downstairs to check out. Neither employee seemed fazed by my descriptions of the squalor and told me because I had been checked in for six hours, I couldn't get my refund for that night. When I asked for help finding another place to stay, one of the employees shrugged his shoulders and laughed at my request. I was fortunate to be able to book a room at Red Roof Inn across the street which is newly renovated.
Stayed 2 nights in Jul 2022
Response from Hotel Manager on 26 Jul 2022
Dear Ashley, It's disappointing to learn that your stay was not satisfactory. The inconvenience is due to several unavoidable circumstances. Taking corrective measures for maximum improvement, our team will examine where we went wrong. I would appreciate your kind understanding and ask for a rethink about scheduling a visit. Sincerely, Hotel Manager.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
HORRIFIC
We had to check out and go stay at another location like minutes after check in because the hotel was old and ran down and very smelly we laid in the bed and instantly started itching there was roach powder with dead roaches around the walls of the room the pool looked green and disgusting like it had not been used in years there were other people complaining at the front desk about the condition of the hotel not to mention we heard dogs barking outside other rooms and the police kept circling the building the entire hotel definitely gave creep show scary movie vibes and the halls were so dim and creepy the elevator was iffy and creepy this place needs to be torn down completely and renovating
Stayed 2 nights in Jul 2022
Response from Hotel Manager on 26 Jul 2022
Dear Guest, Thank you for staying at our hotel. We appreciate your feedback. We have noted your comment regarding cleanliness. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest. I hope you will give us another chance to satisfy you the next time you're in the area. Sincerely, Hotel Manager.

2/10 Terrible

Kawaii

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed slept good the only reason why I stayed was very tired from the drive the bed slept good that’s all I enjoyed and the morning clerk was very polite and professional
Stayed 1 night in Jul 2022
Response from Hotel Manager on 26 Jul 2022
Dear Kawaii, Thank you so much for your kind words. I’m so pleased that you enjoyed staying with us. Many guests stay with us, and we’re pleased to be of service. We’ll be here for you when you need us in the future with another great experience. Sincerely, Hotel Manager.

2/10 Terrible

Florence

Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck
Bad smell in hallways and room. No locks on the hallway outside doors. Dirty carpet and bathroom. But the roaches in the bathroom had us running to get out.
Stayed 2 nights in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Florence, Thanks for the stay at our hotel. Disappointed to see your feedback. We shall give more focus on cleanliness and the housekeeping staff has been taken to task. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. You can be assured of a nice stay. Visit us again soon. Sincerely, Hotel Manager.

2/10 Terrible

Jessika

Stayed 1 night in Jul 2022

2/10 Terrible

Peyton

Stayed 3 nights in Jul 2022

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The roof leaks in the rain. There were cockroaches in the room. The pool is closed and green
Stayed 5 nights in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Cheryl, Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely, Hotel Manager.

2/10 Terrible

Kandy

Stayed 1 night in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Kandy, Thank you for your stay. But here you have not mentioned anything about the stay. Please provide us specific details so that we can address them. You will have a better experience next time. Sincerely, Hotel Manager.

2/10 Terrible

Dana

Stayed 1 night in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Dana, Thanks for your comments. I’m sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager.

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
This hotel should be shut down!! It is disgusting, pool is green, reaks of smoke, non functioning elevator & ice machines, the carpet is filthy.
Stayed 2 nights in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Natalie, We appreciate you taking the time to share your experience with us. We are always looking to improve the guest experience, and take feedback from our guests seriously. In an effort to better improve our property, we have shared your message appropriately within the organization. We do hope to see you in the future so that we can revamp your vision of our hotel. Sincerely, Hotel Manager.

2/10 Terrible

Dustin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have Ever stayed in my 17 years of traveling
Stayed 3 nights in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Dustin, We appreciate the time you took to leave us your valuable feedback. I apologize that your experience with us did not meet our normally high standards of excellence. Your comments have been shared with a few of our key leaders here at the hotel for follow-up. We would love to have you back and show you that your recent stay errors were an anomaly. Thank you for writing about your recent stay. Sincerely, Hotel Manager.

2/10 Terrible

Keoshia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Keoshia, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

4/10 Poor

Sheena

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There were roaches everywhere. Tried to call front desk and there was no phone cord to the phone. Went to talk to the front desk and no one was there. Burn marks all over the floor. Couldn’t use the tub because there was no way to plug it.
Stayed 2 nights in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Sheena, Thank you for taking the time to review this document. My sincere condolences are extended to you for finding roaches in your room. All of our rooms are regularly sanitized by pest control services. Our rooms will be kept roach free as soon as possible as a result of this. Please accept our apologies. We hope you will reconsider us again. Sincerely, Hotel Manager.

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Dan, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t go here.
I actually did not stay. The hotel and room were so awful that I left. Building itself smelled terrible, as did the room. Hallway carpet was stained and dirty. TV didn’t work, and the phone wouldn’t connect to the front desk. There was a small puddle of water on the floor. That was when I decided that I couldn’t stay, so I cancelled and with some difficulty found another room nearby.
Stayed 1 night in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Guest, Thank you for taking the time to share your feedback with us. It’s unfortunate your stay with us was not ideal. It’s important to us that we offer our guests a quality experience and we’ll address your concerns with the appropriate members of our team moving forward. We hope you’ll give us another opportunity to share a more positive experience with you soon. Sincerely, Hotel Manager.

4/10 Poor

Cynthia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken doors, trash on parking lot and hallways, no room cleaning, carpet filthy, no fresh towels and cloths, shower lraked, toilet sideways in bathroom, smelled like mold, leak stains everywhere, broken locks. Truly a horror.
Stayed 3 nights in Jul 2022
Response from Hotel Manager on 23 Jul 2022
Dear Cynthia, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Brandilyn

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

River

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was excellent, hotel and the room are way below average even at this price point. Pool was green, hotel is run down. Our shower didn’t work.
Stayed 5 nights in Jun 2022
Response from Hotel Manager on 7 Jul 2022
Dear laura, Thank you for your feedback about our excellent staff and I am sorry to hear about your experience with us. I assure you that this level of service is not our norm. We take real pride in this hotel. I hope you will soon be able to stay with us again so we can satisfy you again. Sincerely, Hotel Manager.

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very dirty. Mold exposed pipes. Bed was clean rest of room was horrible. This place needs the health dept to come in
Stayed 1 night in Jul 2022
Response from Hotel Manager on 7 Jul 2022
Dear David, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely, Hotel Manager.

2/10 Terrible

ethan

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2022

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Hotel Manager on 1 Jul 2022
Dear Charles, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Charles

Disliked: Cleanliness
Tub drain had something in it. Ceiling been damaged and not repaired correctly old and run down. Would not recommend for anyone. A/c worked great
Stayed 1 night in Jun 2022
Response from Hotel Manager on 28 Jun 2022
Dear Charles, It's disappointing to learn that your stay was not satisfactory. The inconvenience is due to several unavoidable circumstances. Taking corrective measures for maximum improvement, our team will examine where we went wrong. I would appreciate your kind understanding and ask for a rethink about scheduling a visit. Sincerely, Hotel Manager.

2/10 Terrible

Ingrid, duluth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches everywhere. People smoking at the entrance. TV did not work. Terrible experience
Stayed 2 nights in Jun 2022
Response from Hotel Manager on 28 Jun 2022
Dear Ingrid, Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely, Hotel Manager.

4/10 Poor

Laddie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable bed. Room needs some help.
Front entrance service was excellent. The building, sadly, is pretty run down.
Stayed 1 night in Jun 2022
Response from Hotel Manager on 28 Jun 2022
Dear Laddie, Thanks for the comment. We have noted all your observations and concerns and have taken corrective measures to attend to each of the observations. Hope you will give us another chance to serve you. Sincerely, Hotel Manager.

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2022
Response from Hotel Manager on 28 Jun 2022
Dear Paula, Thanks for telling us about your positive stay with us and for the kind words you offered about our hotel. We look forward to having you with us again soon. Sincerely, Hotel Manager.

2/10 Terrible

Betsy, Milton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The towel racks and toilet paper holder were non- existent. Torn curtains. Afraid to walk on the carpet because it was so dirty. Scum in the tub and soap holder. No stopper in the tub. Booked this for the pool and breakfast. Pool was green. Breakfast was in a sack. We checked in late in the evening, or else, we would've gone somewhere else and just list the amt. we prepaid. Beds were clean. Can't believe Wyndham would put their name on this rundown place!
Stayed 1 night in Jun 2022
Response from Hotel Manager on 28 Jun 2022
Dear Betsy, Thank you for your comments. Several issues combined to create a less than satisfactory stay for you. The hotel takes pride in providing our guests with the best service possible, and I apologize if we failed to meet your expectations. We will do better next time. It is our highest priority to provide our guests with a pleasant experience. Sincerely, Hotel Manager.

10/10 Excellent

Shantee

Stayed 1 night in Jun 2022
Response from Hotel Manager on 28 Jun 2022
Dear Shantee, Thanks for your choosing our hotel for your stay and 10 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Theodore

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Hotel Manager on 22 Jun 2022
Dear Theodore, Thanks for being a guest at our hotel. Our apologies for the inconveniences you had with the stay. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager.

2/10 Terrible

Edgard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really hate leaving bad reviews but i had to on this one. This has got to be the worst hotel ive have ever stayed in. Hotel room was disgusting with roaches in the bathroom. Stains on the bed skirts. Dirty and old furniture. There was a lady screaming out the balcony at 1am and throwing clothes, sneakers , iron board and other items. It was just the most horrible experience ive ever had.
Stayed 1 night in Jun 2022
Response from Hotel Manager on 22 Jun 2022
Dear Edgard, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

2/10 Terrible

walter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising
Stayed 1 night in Jun 2022
Response from Hotel Manager on 22 Jun 2022
Dear walter, Thank you for your feedback and I am sorry to hear about your experience with us. I assure you that this level of service is not our norm. We take real pride in this hotel. I hope you will soon be able to stay with us again so we can satisfy you again. Sincerely, Hotel Manager.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dump - don't stay here
WHAT. A. DUMP. It's clear that nobody cares about this hotel enough to keep lots of areas in and around it clean. The cigarette butts in many corners of the parking lot, the permanent stains on the carpet in the hallways, the green, dirty water in the swimming pool for all to see... This hotel needs a good cleaning, maintenance and updating. Some of the hotel staff in the lobby don't care much about helping customers. I was helped when I asked, but there didn't seem to be any satisfaction or interest in speaking to me. The to-go breakfast bags are inadequate with a danish, granola bar and a small bottle of water. At least give us some juice (there is a single-cup coffee maker in each room, however). The layout of the hotel is odd. It's built on a steep hill, so there's a lot of climbing up and down the hill with entry onto various floors.
Stayed 2 nights in Jun 2022
Response from Hotel Manager on 22 Jun 2022
Dear Stephen, I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager.

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING
Hotel was DISGUSTING & DIRTY!! Once family and I got to our room, it stunk of musty and mildew along with the hallways! The sliding glass door in room would not lock and the security lock on back of room door was missing and looked like it had been kicked in. The pictures this place uses to advertise are VERY DECEIVING!! I redeemed my free night for nothing, we did not stay here, checked out immediately!!!
Stayed 1 night in Jun 2022
Response from Hotel Manager on 22 Jun 2022
Dear Laura, It's disappointing to learn that your stay was not satisfactory. The inconvenience is due to several unavoidable circumstances. Taking corrective measures for maximum improvement, our team will examine where we went wrong. I would appreciate your kind understanding and ask for a rethink about scheduling a visit. Sincerely, Hotel Manager.

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast in a bag
Stayed 1 night in Jun 2022
Response from Hotel Manager on 16 Jun 2022
Dear Jack, I appreciate you staying and providing positive feedback. I'll be sure to implement your suggestions regarding breakfast. Comments from guests are valuable for us as we strive to improve our services. The next time you stay with us, you'll find further improvements. Do not hesitate to visit anytime soon. Sincerely, Hotel Manager.

8/10 Good

Gary

Stayed 1 night in Jun 2022
Response from Hotel Manager on 16 Jun 2022
Dear Gary, Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager.

4/10 Poor

Ryan

Stayed 1 night in Jun 2022

2/10 Terrible

Tyffany, Ozark

Disliked: Cleanliness, amenities, property conditions & facilities
The hole in the ceiling was huge, the pool was gross looking and i was too afraid to use the elevator
Stayed 1 night in Jun 2022
Response from Hotel Manager on 11 Jun 2022
Dear Tyffany, It's disappointing to learn that your stay was not satisfactory. The inconvenience is due to several unavoidable circumstances. Taking corrective measures for maximum improvement, our team will examine where we went wrong. I would appreciate your kind understanding and ask for a rethink about scheduling a visit. Sincerely, Hotel Manager.

2/10 Terrible

Hussain N

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were stinking bad and the bathroom faucet was broken. Won't suggest anyone else to stay unless you don't have any options. Thank you.
Stayed 1 night in May 2022
Response from Hotel Manager on 11 Jun 2022
Dear Hussain, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. Please reconsider and visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Will Not Be Back
Room smelled like cat urine. Faucet was broken and would fall off every time we touched it. Carpet was so dirty. Our feet were black from walking on the carpet for a few minutes. No smoke detector in room. Just an empty spot where one should be. Food was left in microwave from previous guest. Disgusting. All outside doors were unlocked, missing a lock or completely propped open for anyone to enter. Did not make us feel too safe.
Stayed 1 night in Jun 2022
Response from Hotel Manager on 11 Jun 2022
Dear Guest, Thank you for taking the time to share your feedback with us. It’s unfortunate your stay with us was not ideal. It’s important to us that we offer our guests a quality experience and we’ll address your concerns with the appropriate members of our team moving forward. We hope you’ll give us another opportunity to share a more positive experience with you soon. Sincerely, Hotel Manager.

2/10 Terrible

Caitlyn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Walterean

Stayed 1 night in May 2022
Response from Hotel Manager on 31 May 2022
Dear Walterean, Thank you for the 6 star rating. We are thankful that you chose our hotel for you needs. Have a great day and we hope to see you again soon. Sincerely, Hotel Manager.

6/10 Okay

acataueia

Travelled with family and small children
Disliked: Amenities
It was not clean around property. Dog boo-boo was around rooms entrance in the building. Bedding had holes. The curtains were dusty. Sink in the bathroom was broken. Bath tub was not very clean. Hair was in tub.
Stayed 1 night in May 2022
Response from Hotel Manager on 11 Jun 2022
Dear acataueia, Thank you for your feedback and I am sorry to hear about your experience with us. I assure you that this level of service is not our norm. We take real pride in this hotel. I hope you will soon be able to stay with us again so we can satisfy you again. Sincerely, Hotel Manager.

4/10 Poor

Martavious

Stayed 2 nights in May 2022
Response from Hotel Manager on 26 May 2022
Dear Martavious, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Trent

Travelled with family
Disliked: Staff & service, property conditions & facilities
Absolutely the worst hotel in the country, disgusting.
Stayed 1 night in May 2022
Response from Hotel Manager on 11 Jun 2022
Dear Trent, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

10/10 Excellent

Sojourner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the staff when I check in and they where very well mannered and also respect me as a guest
Stayed 1 night in May 2022
Response from Hotel Manager on 11 Jun 2022
Dear Sojourner, We appreciate you choosing to stay with us. It is pleasing to know that our services met your expectations. It means a great deal to our team that you are so complimentary about our staff and service we provide. Our goal is to provide excellent service and products to achieve good remarks from you on your next visit. Looking forward to your visit. Sincerely, Hotel Manager.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Okay stay.
My stay was okay. It wasn’t all that great. The microwave didn’t work. If you did turn it on it appeared as if it was going to blow up. The air conditioner didn’t cook the room off at all we had to go buy fans to cool the room.
Stayed 4 nights in May 2022
Response from Hotel Manager on 11 Jun 2022
Dear Guest, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, I want to be as fair and informational as possible about this property. I only paid about $70 a night, the website photos of the property were good and the location was not exactly where I wanted but close enough. the check-in was adequate, but while I was standing at the counter another guest walked up and says "someone has been in that room, I smell perfume and the bed looks to have been laid on" I should have adhered to the warning. the manager gave the person another room. I pulled around back, dark as all get out, even though there were lights. I walk into the building and Immediately I'm presented with filth, filthy entryway, filthy hallway, filthy stairway, and filthy elevator. This is also the weekend of the Birmingham Bruno's Golf Championship, so other places were either filled or overpriced. I go into the room. the security latch is long gone, and there's paint peeling from the ceiling, the floor had not been vacuumed, I pull back the sheet I see small spiders crawling. I make my way back to the front desk arm with my grievances, I'm given another room on the 4th floor, it's the same and it's late, that's Friday night. Saturday I play golf all day, come back to the room, take a shower and decide I'm going to make it an early night, since Sunday would be more golf and then the long drive back to Florida, NOT. 8:30 pm the party starts in the bar downstairs and the Bass was kicking it, no sleep for you, The reviews of this property are real. Read Them
Stayed 2 nights in May 2022
Response from Hotel Manager on 19 May 2022
Dear Ken, Thanks for being a guest at our hotel. Our apologies for the inconveniences you had with the stay. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Sincerely, Hotel Manager.