Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Poor

Posted 18-Jun-2015
This is the first time I've stayed at this hotel and I won't be back. Upon arrival after a hard days work I was told that because of a big event occurring at the hotel there would be no food available either in the restaurant or in the bar. I had received no prior notification of this, otherwise I would have made alternative arrangements. I specifically chose the hotel due to there being a restaurant on site. Initially I was offered no alternative other than the local Tesco express until I asked to speak to the manager. In all fairness the gentleman I spoke to on the second occasion was much more helpful and did offer to ask the chef to help out. On a second note the room is boiling hot with no means of reducing the temperature as there is no Aircon. The toilet paper is marginally better than the cardboard paper we used to get at primary school. There is no minibar/fridge. I have to carry lacto free milk with me which is going to get very warm in this room. The Wi-Fi is dreadful which means that I can't do what I had planned to do this evening. The walls are like paper. The mattress and pillows are poor quality. The shower is good (hooray) but the screen is too small so the bathroom has been flooded. The hairdryer is more like a toy hairdryer! This hotel looks and feels like a cheap hall of residence. And I will be paying over £90 for this privilege. ??????
5 out of 5
Recommended
for Everyone
by A verified traveller from Lancaster

Lovely staff on reception, perfect hotel stay

Posted 25-May-2015
The bald man on reception was wonderful. Very helpful, the whole stay was lovely.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice

Posted 19-May-2015
No complaints. Nice staff, great price and can't really fault it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Oxford UK

Good value and close to Birminham City centre

Posted 18-May-2015
Convenient, good location and good standard. Priced well and comfortable. Glad I stayed there.
4 out of 5
Recommended
for Business Travellers
by Usama from Nottingham

Business Trip to Birmingham

Posted 08-May-2015 on Hotels
Good location. clean and comfy rooms. Reasonable prices for the rooms
4 out of 5
Recommended
for Business Travellers
by Usama from Nottingham

Business trip to Birmingham

Posted 08-May-2015 on Hotels
Good location. clean and comfy rooms. Reasonable prices for the rooms
2 out of 5
Recommended
for Business Travellers
by raymond from Okehampton

car parking fine...beware

Posted 27-Apr-2015 on Hotels
The hotel was great, rooms a little warm but other than that all very good, food in the bar is also of excellent quality. My low scores for hotel service and overall are the situation where I was issued with a £60.00 car parking fine. I completed the registration form in the hotel and stated I had a car which I filled the reg in, the receptionist said nothing about issuing me a leaflet to place in my window of my car, as such I then departed and received a parking ticket. I challenged the hotel on this to which they replied "nothing to do with us"...sorry if your a hotel who wants to look after your guests and gain repeat business it has everything to do with you. I tried to explain to the hotel about ensuring that your reception always check that the guest has the car parking explained when they check in to which they replied "it as nothing to do with us"...utter nonsense and I am challenging this fine as the hotel leaflet which I viewed states "ensure you register with the hotel" which is exactly what I did. I intended to book 90 hotel nights with this hotel, I will no longer be doing this after this event...
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Close to the city centre and university

Posted 24-Apr-2015
Had a job to find the hotel on the campus, in the dark and my battery on my phone was dying. There's plenty of students along that showed me the way. Receptionist was very pleasant and friendly, which was a comfort after traveling so late in the evening. The room itself was more than what I was expecting. It's nothing like staying at halls, it's more like the Hilton. Plenty of facilities, like hair dryer, ironing board, towels, refreshments, television and free wifi. I would happily go back if struggling for a place to stay in the city. Full English breakfast was £10, and it was plenty to enjoy.
4 out of 5
Recommended
for Business Travellers
by Andrew from Canterbury

Brilliant for business AND pleasure

Posted 21-Mar-2015 on Hotels
Cracking place for just a hotel stay, even though it is a conference centre. Food amazing: a real must have
3 out of 5
Recommended
for Everyone
by A verified traveller

Once found, it was really nice

Posted 09-Mar-2015
Pros: Quiet and comfortable.
Cons: Directions maybe?
Location: The Think Tank is super close - really great location for visiting here.
We struggled to locate the hotel but once we'd found it, the room was nice and comfortable. The room service menu wasn't really good for children - bit fancy really. We were too late for the pool opening because we'd not been able to find the hotel. That was disappointing. However, it was close to the Think Tank (which was our planned activity) and the staff were really lovely.