Ratings based on 352 Verified Reviews

3.8 out of 5
78% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

When is a 4 star hotel not a 4 star hotel?

Posted 15-Mar-2017
Pros: Nothing. Everything needs improving or the hotel needs to be looked at in an honest fashion and removed of its 4* status.
Cons: There is (huge) room for improvement in almost every part of this hotel and its rooms.
When you get booked into the Conference Aston. I am still utterly confused by how this hotel got and maintains a 4* rating. It's a conference venue with some rooms (badly) attached to it. Downstairs, which has clearly recently been refurbished, looks lovely, but once you get by the check in desk and up to the rooms, it all goes wrong. The room is made up of the most uncomfortable double bed I have ever slept in, a desk and chair (which would be helpful if I were working, but the room is so small that you can't even pull the chair out fully as it hits the bed) a TV so hastily put up that it covers light switches to other parts of the room (honestly, just a little bit of thought would have prevented this) and no heating / air conditioning, all of which makes for a fairly awful night. Oh, and don't forget that the walls are paper thin, so if you end up in a room close to any of the student activity going on around campus, forget about getting any peace and quiet. I assume if you go out of term time, this will not be an issue, but having a hotel on campus grounds and not considering that noise might be an issue seems like a fairly huge flaw on the part of the hotel. I have been to many 4* hotels and this is absolutely nothing like a 4* hotel. Only saving grace is how close to Birmingham city centre it was, so leaving the following morning was nice and fast.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Feb-2017
Excellent location. Easy walk into city centre. Great value for the money.
2out of 5
by A verified traveller

hotel is for the students

Posted 07-Feb-2017
Pros: The room was clean and breakfast was okay.
Cons: You must train your staff to know how to welcome visitors, with good communications and with smiling face.
Location: The gym swimming pool and sauna too far away from the rooms.
Poor communication at the reception, no welcoming at all, l was treated like a student, given a very tiny room which is normally being given to their staff to sleep into when on duty, when l asked for a better room the lady who was at the reception answered very rudely to me that she does not have any room to give me that the rooms are all fully booked, l then requested to be cancelled hen the lady called someone who l considered as one of her seniors that l want to cancel, then she was told to swap me to another room which was much better. l found out that a better room was there but the lady at the reception could not swap me into at the same time lied to me that all rooms are fully booked. With not even a single smiling on her face, is just like you take it or leave it. I am a non smoker but the following day when l returned back to my room in the evening, l found out that someone left a cigarette lighter next to my bed which was not there before, But I gave it back at the reception on my way out. "Really strange is it?"
4out of 5
Recommended
for Business Travellers
by A verified traveller from wales

Nice quiet clean hotel

Posted 31-Jan-2017
Pros: Friendliness and helpful staff, safe and clean
Cons: Amend advertising re swim pool
Location: University complex, grocery and coffee shops nearby, Thinktank museum nearby
Very clean, quiet hotel, clean new room, tasty meals, helpful staff, cheap car park nearby, good location in student university complex, safe,grocery and coffee shops nearby, bullring 20mins walk.. Hotel DOES NOT HAVE SWIMMING POOL as advertised. It is a public swim 4mins walk with restricted public access even and non existing access to swim for children.Open a couple of hours during weekend. On my own will stay again but not with children
5out of 5
by A verified traveller

Posted 19-Dec-2016 on Hotels
Stayed to look at the Christmas markets and bring son home from uni
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the City

Posted 19-Dec-2016
Pleasant surprise as so close to the city centre. Out of the term time this hotel was situated in a quiet area.
1out of 5
by A verified traveller

Disappointing hotel stay

Posted 17-Dec-2016 on Hotels
Overall extremely disappointed. The hotel was more like student halls than a 4* hotel as advertised. Situated in the middle of a busy university campus which is not specifically advertised when booking, and located within the business school, again not stated when booking. The 'double room' I booked was in fact 2 single beds pushed together. All furnishings were old and the carpet was stained. I complained and was offered a complimentary breakfast which I was told was available until 11am, When I came down at 10am for said breakfast, I was told that breakfast in fact finished at 9am. Furthermore I rang up the hotel when on route and asked if there was parking on site; I was told yes however when I arrived I was given a map to a car park a 5 minute drive away which was incredibly difficult to find with such limited directions drawn with a highlighter pen. Overall I could not have been more disappointed and will never be booking a hotel from hotels.com again a I feel everything wasn't falsely advertised. I would appreciate some feedback regarding this, thank you. Rebecca Bravey.
5out of 5
by A verified traveller

Posted 01-Dec-2016 on Hotels
Room was really clean and tidy
5out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Nov-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Nov-2016 on Hotels