Ratings based on 358 Verified Reviews

3.8 out of 5
78% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from liverpool

Impossible to sleep- Thin walls and cramped rooms.

Posted 11-Apr-2017
I stayed here for 3 nights. Pros Reasonable price Friendly, approachable staff Communal area nice and well decorated Nearby pool and gym can be used by local community but well equipped and close by Cons A good 30 min walk into town, not the best area. The hotel is difficult to find due for its location and poor signing. Rooms are far smaller than they appear online Major con was the noise levels!!! Extremely thin walls , windows and doors made it very difficult to sleep. Traffic could be heard outside every night. On weekends with loud drunk people coming and going as late as 5am (which you might expect at any city centre hotel) it was impossible to sleep. It sounded like they were in the room! I have stayed in many places around the world and generally I'm not fussy but what's the point in paying for a hotel where you can't sleep?
4out of 5
Recommended
for Everyone
by A verified traveller from London

Hotel convenient for conference

Posted 09-Apr-2017
Pros: Convenience for conference
Room comfortable but only one towel for two people. had to ask for extra towel. Otherwise OK.
1out of 5
by A verified traveller

When is a 4 star hotel not a 4 star hotel?

Posted 15-Mar-2017
Pros: Nothing. Everything needs improving or the hotel needs to be looked at in an honest fashion and removed of its 4* status.
Cons: There is (huge) room for improvement in almost every part of this hotel and its rooms.
When you get booked into the Conference Aston. I am still utterly confused by how this hotel got and maintains a 4* rating. It's a conference venue with some rooms (badly) attached to it. Downstairs, which has clearly recently been refurbished, looks lovely, but once you get by the check in desk and up to the rooms, it all goes wrong. The room is made up of the most uncomfortable double bed I have ever slept in, a desk and chair (which would be helpful if I were working, but the room is so small that you can't even pull the chair out fully as it hits the bed) a TV so hastily put up that it covers light switches to other parts of the room (honestly, just a little bit of thought would have prevented this) and no heating / air conditioning, all of which makes for a fairly awful night. Oh, and don't forget that the walls are paper thin, so if you end up in a room close to any of the student activity going on around campus, forget about getting any peace and quiet. I assume if you go out of term time, this will not be an issue, but having a hotel on campus grounds and not considering that noise might be an issue seems like a fairly huge flaw on the part of the hotel. I have been to many 4* hotels and this is absolutely nothing like a 4* hotel. Only saving grace is how close to Birmingham city centre it was, so leaving the following morning was nice and fast.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Feb-2017
Excellent location. Easy walk into city centre. Great value for the money.
2out of 5
by A verified traveller

hotel is for the students

Posted 07-Feb-2017
Pros: The room was clean and breakfast was okay.
Cons: You must train your staff to know how to welcome visitors, with good communications and with smiling face.
Location: The gym swimming pool and sauna too far away from the rooms.
Poor communication at the reception, no welcoming at all, l was treated like a student, given a very tiny room which is normally being given to their staff to sleep into when on duty, when l asked for a better room the lady who was at the reception answered very rudely to me that she does not have any room to give me that the rooms are all fully booked, l then requested to be cancelled hen the lady called someone who l considered as one of her seniors that l want to cancel, then she was told to swap me to another room which was much better. l found out that a better room was there but the lady at the reception could not swap me into at the same time lied to me that all rooms are fully booked. With not even a single smiling on her face, is just like you take it or leave it. I am a non smoker but the following day when l returned back to my room in the evening, l found out that someone left a cigarette lighter next to my bed which was not there before, But I gave it back at the reception on my way out. "Really strange is it?"
4out of 5
Recommended
for Business Travellers
by A verified traveller from wales

Nice quiet clean hotel

Posted 31-Jan-2017
Pros: Friendliness and helpful staff, safe and clean
Cons: Amend advertising re swim pool
Location: University complex, grocery and coffee shops nearby, Thinktank museum nearby
Very clean, quiet hotel, clean new room, tasty meals, helpful staff, cheap car park nearby, good location in student university complex, safe,grocery and coffee shops nearby, bullring 20mins walk.. Hotel DOES NOT HAVE SWIMMING POOL as advertised. It is a public swim 4mins walk with restricted public access even and non existing access to swim for children.Open a couple of hours during weekend. On my own will stay again but not with children
5out of 5
by Monika

This traveller left a rating score only Posted 23-Jan-2017 on Hotels
2out of 5
by Carly

Stay somewhere else

Posted 23-Jan-2017 on Hotels
Started with an awful check in process. There was a mistake on my booking and (having had the same issue before at another hotel) it should have taken approximately 5-10 minutes to fix. The receptionist was very rude to me and to the hotels.com booking person and in the end I booked and paid for another room just so I could be allowed to check-in. This was after 45 minutes of her being "too busy" to help me. Anyway on to the hotel. I feel like they need to be clearer about the actual facilities of this hotel. Parking is difficult - you have to go to reception for a map and permit and then drive around a one-way system to park and then walk 3-5 minutes back to reception. This is very difficult if you are on your own as there is little parking outside reception. Hotel Pool is actually in the university sports centre also a 3-5 minute walk from the hotel. Rooms are very basic and not particularly clean with limited tea and coffee facilities. I felt like they were expecting guests to steal things so they limited everything I could get. Even asking for more milk at reception was greeted with suspicion. You're on the student campus so all the facilities they list are student facilities too like the shop etc. Only the restaurant seemed to be the hotels, breakfast was an average buffet.
4out of 5
by Anne

Posted 20-Jan-2017 on Hotels
Perfect location. Excellent swimming.
1out of 5
by A verified traveller

Disappointing service

Posted 04-Jan-2017 on Hotels
I am very disappointed in both the service I received off the hotel and hotels.com. I came to stay at the Conference hotel on the 2nd January 2017, I was really frustrated when I arrived to find it was closed. I asked two security guards on the university campus who informed me it wasn't reopening until Tuesday 3rd. I would have at least expected some sort of notification whether by email or phone from either the hotel or hotels.com to let me know the hotel would be closed, especially as I had received an email 'confirming my upcoming stay' just days before. very unsatisfactory service.