Ratings based on 1,625 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
60% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from T

Perfect location for shopping,

Posted 20-Sep-2016
Hotel is tired and needs refurbishment. Has all one needs for a short stay with kettle, hair dyer and even room fan. Perfect if you are just looking for a cheap hotel to stay in while on a shopping trip. Perfect location within Birmingham centre. Parking is available at NCP at a 50% price reduction. Has a floor for smokers, which is rare nowadays. If you want class, go else where. Ideal for young people, smokers, savers etc.
2out of 5
by A verified traveller from London

Should be avoided!!

Posted 19-Sep-2016
Pros: Closely to the New Street Train Station.
Cons: refurbishing and much (!!!) friendlier staff
Location: Centrally located, close to High Street and main train station
I have been at several Britannia Hotels in different cities. They were really good. The Britannia Hotel Birmingham, though, is appalling. It starts with the front staff being exceptionally unfriendly and uninterested in the needs of their guests. I observed some other guess complaining with little interest by staff to help. Some of staff barely speak English, others were exceptionally rude (one woman even said: “I don’t care about your review online!”). There is not much information about this hotel available on the website and not even at the reception desk. When calling staff, no matter the time, it takes them quite some time to answer the phone. This hotel is quite old and certainly needs a thorough renovation. The carpets look appalling as do the beds. The room has the bare minimal of utensils. The hotel claims to be a three star hotel but based on comparison, it should only have two stars – at the most. Food is ok and they have some nice paintings on the wall. The close distance to New Street Train Station and High Street is the only positive aspect I found during two days of being there. Overall, this was the worst Britannia Hotel I ever stayed it. Of course, I will never return there. Most definitely, I absolutely cannot recommend to stay there – unless, of course, your expectations are marginal.
2out of 5
by A verified traveller from Boston

The room was very stuffy. The window was locked!

Posted 10-Sep-2016
Pros: It was convenient!
Cons: Room windows that opened to get fresh air and faster elevators need to be done!.
Location: Many things were centrally located.
My room was very room, very slow elevators, etc.
2out of 5
by A verified traveller from Wales

Old Hotel Needing Investment

Posted 08-Sep-2016
Pros: It was available to book when others weren't.
Cons: Everything. It needs a complete overhaul.
Location: Birmingham is OK. The location is central.
This is an old hotel, which was probably once quite grand, but is now grotty. It seriously needs a refurb. The caprets are frayed and repairs copious and conspicuous around the roon and hotel. The decor is dated. They charge £2:00 for the use of credit cards, adding to the feel that nothing has changed since the 1980's. No air conditioning and if you open the window, it is a noisy setting. Long queues in sweaty foyer to check in. Only one member of staff.
2out of 5
by A verified traveller from Morecambe

Staff didn't seem to know about parking

Posted 01-Sep-2016
Pros: The room was spacious. Has AC and good heating.
Cons: Professionalism of late night staff.
Location: It's right in the centre, close to train and tram stops so it's quite conveniently located.
The parking situation is dire. Staff couldn't tell me if I'd still have to pay £12 if I didn't stay 24 hours. No directions were given; they didn't seem to know where the parking lots were. Granted, this was at 3 in the morning, but still... Check in took far too long and I had to come back down from a ninth floor room to get my key reactivated because it wouldn't open the door. Then they told me my iPhone was deactivating the card. View from the room window was deplorable... Greyish black buildings in various states of disrepair.
3out of 5
by A verified traveller from Birmingham

Central Location

Posted 22-Aug-2016
Central location . Budget hotel - get what you pay for..
2out of 5
by A verified traveller from Uruguay

En decadencia

Posted 17-Aug-2016
Hotel muy bien ubicado, sobre todo si viajas en tren, pero muchas habitaciones para tan poco personal, check in demorado. Tuve que esperar 2 horas para ingresar luego de cumplido el tiempo de check in. Bastante ruidoso, si eres de sueño liviano, quizás no sea buena idea
3out of 5
by A verified traveller

Prima hotel

Posted 16-Aug-2016
Location: Ligt in het centrum van de stad en vlakbij treinstation. Gezellig centrum met prachtige gebouwen. Zijn volop aan het vernieuwen van gebouwen.
Prima hotel, wel gedateerd. Ligt midden in het centrum van Birmingham aan de winkelstraat en om de hoek is het treinstation. Hotelkamers waren schoon, maar verouderd.
5out of 5
by A verified traveller from France


Posted 15-Aug-2016
Pros: Location
Cons: Improve standards of cleanliness and better organised.
Location: Handy for bullring and station
Room was made up but pubic hair in bed and duvet had big tear pillows smelled like dirty hair. Paid for breakfast but every morning had to prove it to dining room staff as reception had not shown this on their checklist. Awful sausages - greasy eggs - soft toast Noisy despite having 2 security guards on duty what sounded like a brawl in the corridor on first night. Turned on kettle and all the lights went out - found trip switch in cupboard.
2out of 5
by A verified traveller from Stockholm

Very very hot

Posted 07-Aug-2016
There's a real problem with cooling in summer in this hotel which made for a pretty uncomfortable stay with no fans available. Our toilet flush got jammed every time. Our beds weren't very comfortable. All the places to buy drinks (soft drink/water) closed at 11pm and in such a hot hotel this really wasn't convenient. We came back late at night to find out door unopenable, a do not disturb sign on the door and all our luggage moved around presumably by the cleaning staff. Redeeming features were the cleanliness, the high ceilings and big street facing windows.