Ratings based on 1,636 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
60% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 24-Oct-2016
Leider war es sehr laut. Man hört jedes Türen zuschlagen und die Zimmer sind sehr hellhörig. Die Sauberkeit der Zimmer ist sehr gut.
4out of 5
by A verified traveller from London

Great going back in time hotel

Posted 16-Oct-2016
Pros: Central location and friendly staff.
Location: Close to the main train station, buses and tram. In the heart of the shopping district with many restaurants close by.
This hotel is not a swanky modern one as it has intended to maintain its Victorian charm. To many it may look old fashion, but that is part of the look and image of the hotel.
2out of 5
by A verified traveller

Hotel close to the train station

Posted 03-Oct-2016
This hotel is listed as 3-stars hotel. The hotel self-rates itself as 2 stars. They mislead everybody that this is 3 stars hotel. It is located very close to the train station. This is the only good feature of this hotel. This is huge hotel with many rooms and one can get lost in the halls getting to a room. Rooms are very small like in a dorm. Miserable hotel. I would never stay here again.
3out of 5
by A verified traveller from T

Perfect location for shopping,

Posted 20-Sep-2016
Hotel is tired and needs refurbishment. Has all one needs for a short stay with kettle, hair dyer and even room fan. Perfect if you are just looking for a cheap hotel to stay in while on a shopping trip. Perfect location within Birmingham centre. Parking is available at NCP at a 50% price reduction. Has a floor for smokers, which is rare nowadays. If you want class, go else where. Ideal for young people, smokers, savers etc.
2out of 5
by A verified traveller from London

Should be avoided!!

Posted 19-Sep-2016
Pros: Closely to the New Street Train Station.
Cons: refurbishing and much (!!!) friendlier staff
Location: Centrally located, close to High Street and main train station
I have been at several Britannia Hotels in different cities. They were really good. The Britannia Hotel Birmingham, though, is appalling. It starts with the front staff being exceptionally unfriendly and uninterested in the needs of their guests. I observed some other guess complaining with little interest by staff to help. Some of staff barely speak English, others were exceptionally rude (one woman even said: “I don’t care about your review online!”). There is not much information about this hotel available on the website and not even at the reception desk. When calling staff, no matter the time, it takes them quite some time to answer the phone. This hotel is quite old and certainly needs a thorough renovation. The carpets look appalling as do the beds. The room has the bare minimal of utensils. The hotel claims to be a three star hotel but based on comparison, it should only have two stars – at the most. Food is ok and they have some nice paintings on the wall. The close distance to New Street Train Station and High Street is the only positive aspect I found during two days of being there. Overall, this was the worst Britannia Hotel I ever stayed it. Of course, I will never return there. Most definitely, I absolutely cannot recommend to stay there – unless, of course, your expectations are marginal.
2out of 5
by A verified traveller from Boston

The room was very stuffy. The window was locked!

Posted 10-Sep-2016
Pros: It was convenient!
Cons: Room windows that opened to get fresh air and faster elevators need to be done!.
Location: Many things were centrally located.
My room was very room, very slow elevators, etc.
2out of 5
by A verified traveller from Wales

Old Hotel Needing Investment

Posted 08-Sep-2016
Pros: It was available to book when others weren't.
Cons: Everything. It needs a complete overhaul.
Location: Birmingham is OK. The location is central.
This is an old hotel, which was probably once quite grand, but is now grotty. It seriously needs a refurb. The caprets are frayed and repairs copious and conspicuous around the roon and hotel. The decor is dated. They charge £2:00 for the use of credit cards, adding to the feel that nothing has changed since the 1980's. No air conditioning and if you open the window, it is a noisy setting. Long queues in sweaty foyer to check in. Only one member of staff.
2out of 5
by A verified traveller from Morecambe

Staff didn't seem to know about parking

Posted 01-Sep-2016
Pros: The room was spacious. Has AC and good heating.
Cons: Professionalism of late night staff.
Location: It's right in the centre, close to train and tram stops so it's quite conveniently located.
The parking situation is dire. Staff couldn't tell me if I'd still have to pay £12 if I didn't stay 24 hours. No directions were given; they didn't seem to know where the parking lots were. Granted, this was at 3 in the morning, but still... Check in took far too long and I had to come back down from a ninth floor room to get my key reactivated because it wouldn't open the door. Then they told me my iPhone was deactivating the card. View from the room window was deplorable... Greyish black buildings in various states of disrepair.
3out of 5
by A verified traveller from Birmingham

Central Location

Posted 22-Aug-2016
Central location . Budget hotel - get what you pay for..
2out of 5
by A verified traveller from Uruguay

En decadencia

Posted 17-Aug-2016
Hotel muy bien ubicado, sobre todo si viajas en tren, pero muchas habitaciones para tan poco personal, check in demorado. Tuve que esperar 2 horas para ingresar luego de cumplido el tiempo de check in. Bastante ruidoso, si eres de sueño liviano, quizás no sea buena idea