Given that the hotel was cheaper than the well-known budget chain hotel nearby, I decided to stay here for the night I was in Birmingham. It was conveniently close to New Street station. However, from arrival I felt I should have paid more money to stay at the budget hotel. The receptionist was very brusque and short. She didn't even seem to have time to wish me a pleasant stay. The room was clean and tidy, but there were a lack of accessible plug sockets. Unfortunately, the accessible plug sockets were basically operating table lamps which were the only light in the room, so unplugging the lamps would have meant having no light at night. Modern hotel rooms should anticipate guests having mobile chargers and make sure there are accessible plug sockets. On top of that, there was no Wifi in the room which I see as essential in hotels of all classes now. When I phoned down to reception, the receptionist who checked me in told me curtly that Wifi was only available in public areas and put the phone down on me! The television only had 6 channels and not the full Freeview range you get elsewhere. When I checked out I left my luggage in the hotel storage. When I returned after my conference the hotel employee only agreed to unlock the cupboard which was dark. He wouldn't help me look for my luggage because of his recent operation. I sympathise obviously but think the hotel could have found someone else to help? Brusque receptionist did not ask if I had a pleasant stay.