Ratings based on 1,577 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
60% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from London

Absolutely awful, smoking allowed in bedrooms

Posted 18-Jul-2016
Smoking is allowed in bedrooms which is great for smokers but awful for non smokers. There is nothing on the website advising this is a hotel policy, and so for asthmatics it's a real problem. We had an awful stay, staff were unsympathetic and blasé.
2out of 5
by A verified traveller from ny

Old hotel

Posted 14-Jul-2016
Staff not nice. . . . Hotel condition is very old
2out of 5
by A verified traveller

City Centre

Posted 10-Jul-2016
Pros: Location great but hotel has rather tired decor
Cons: Decor and lifts
Great location in centre of city so ideal for business and social activities
2out of 5
by A verified traveller from N. Ireland

Birmingham Ctr

Posted 29-Jun-2016
Pros: Location was very handy for the Train Station and shops
Cons: Total makeover of the room - carpet, paint - EVERYTHING
Location: close to shops, train, bullring etc
On first checking in, I was given a room that was already occupied! Had the room changed, but it was dull, in need of a total makeover. Very small. The window looked out onto what seemed to be another wall of the hotel with windows looking straight into my room. Very noisy nigh.
1out of 5
by A verified traveller

Well it was central BUT for the price £209 3 days

Posted 31-May-2016
Just didn't think it was value for money £209 for three days and no breakfast . Won't be back I shall also tell my friends that there are much nicer hotels for that kind of money. I come a lot to Birmingham.
4out of 5
by A verified traveller

Close to Train station.

Posted 14-May-2016
Very convenient to train station. Good value clean and comfortable.
2out of 5
by A verified traveller from Birmingham uk

Double check what room you select.

Posted 12-May-2016
During check in I was informed of what room I had. No direction as to restaurant or bar or anything about the amenities of the hotel. Just two keys and the number. No map to where my room was located. I had to wander the maze of the floor to find my room! Felt tucked away in a dungeon! Also, I had picked a superior room which turned out to look exactly like a guestroom/double per photos on expedia. Not what I expected! Smallest room! Just enough to space to put a double bed. 13 inch TV (I was surprised it was flat not one of those old tube tvs). One phamlet about room service but no info on how to contact front desk or restaurant or anyone except a card under glass outlining the extra costs to call outside the hotel. Not helpful! No information! No guide! So if you want to feel tucked away and forgotten with no contact with outside world, this would be perfect!
1out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Apr-2016 on Hotels
1out of 5
by Emma from London

Dated, dirty hotel

Posted 28-Apr-2016 on Hotels
The hotel looks nothing like the picture advertising it. The room was grubby, dated and dusty, the bathroom was disgusting and hadn't been cleaned. There were urine stains all round the toilet, hair in the bathtub, the kettle didn't work. The breakfast was plain.
2out of 5
by A verified traveller from ohio

Hotel not a place to stay at

Posted 28-Apr-2016
Staff was not interested in helping anyone was very rude . ask to get help in getting my cab for ride to airport they told they couldn't help me I had to use the phone booth out side the hotel which didn't work had to walk to train station . The restaurants was a joke there you paid 12 dollars for a Buffet which only had 4 items to pick from which was not good was not offer drinks had water on tables. the room was real small had very small TV one comfortable chair to set in the setting room twin bed was comfortable but no TV in the room for such small room had two full size bathrooms that was a plus . but people party all nite and couple next to us was fighting all nite ask for a wake up call didn't get it so my advice don't stay here