Ratings based on 1,663 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
59% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Suffolk


Posted 27-Nov-2016
Given that the hotel was cheaper than the well-known budget chain hotel nearby, I decided to stay here for the night I was in Birmingham. It was conveniently close to New Street station. However, from arrival I felt I should have paid more money to stay at the budget hotel. The receptionist was very brusque and short. She didn't even seem to have time to wish me a pleasant stay. The room was clean and tidy, but there were a lack of accessible plug sockets. Unfortunately, the accessible plug sockets were basically operating table lamps which were the only light in the room, so unplugging the lamps would have meant having no light at night. Modern hotel rooms should anticipate guests having mobile chargers and make sure there are accessible plug sockets. On top of that, there was no Wifi in the room which I see as essential in hotels of all classes now. When I phoned down to reception, the receptionist who checked me in told me curtly that Wifi was only available in public areas and put the phone down on me! The television only had 6 channels and not the full Freeview range you get elsewhere. When I checked out I left my luggage in the hotel storage. When I returned after my conference the hotel employee only agreed to unlock the cupboard which was dark. He wouldn't help me look for my luggage because of his recent operation. I sympathise obviously but think the hotel could have found someone else to help? Brusque receptionist did not ask if I had a pleasant stay.
1out of 5
by A verified traveller from cheltenham

Only good thing about this hotel is the location

Posted 27-Nov-2016
Damp needs decorating some of the staff need retraining in customer care
5out of 5
by A verified traveller from london

Hands down my favourite urban hotel

Posted 20-Nov-2016
Can't beat the location for such a good price - right in the centre of the city with a 24hr store around the corner, opposite the cinema, and at Christmas it's ideal with the huge German market on the doorstep. Fantastic staff, massive bathtub and king size beds. If you're in Birmingham to enjoy the city it's the only place to stay and the best end to a night out. Will definitely keep returning.
3out of 5
by A verified traveller from Chelsea, United States of America

it just to old and antiquated

Posted 12-Nov-2016
Location: Nice location it is a central location to take a train to either London or Manchester.
For a double it is small for two people but one person it is an uncomfortable to sleep with metal spring mattresses.
2out of 5
by A verified traveller from uk


Posted 10-Nov-2016
Location: 3 mins from new St station
Perfect if you're after convenient for new street station and just want a no frills bed for the night. Anything more - look elsewhere
4out of 5
by A verified traveller from beg

City centre excellence

Posted 06-Nov-2016
Pros: Convenient Clean Cleaners excellent Lovely reataurant and meals
Cons: Not close to taxles Not close to buses
Location: Excellent location Close to rail service 10 mins coach station Close to bull ring Close to most entertainment Poor for taxis service
A hotel in the city centre very convenient for most things No trafic problems pedestrianised area excellelent five min away from new st station A basic hotel clean and convenient easy reach of lots of restaurants being birmingham all types of food from all parts of the world Not close to taxis Not close to buses Close to all stations and bull ring
3out of 5
by A verified traveller

Posted 24-Oct-2016
Leider war es sehr laut. Man hört jedes Türen zuschlagen und die Zimmer sind sehr hellhörig. Die Sauberkeit der Zimmer ist sehr gut.
4out of 5
by A verified traveller from London

Great going back in time hotel

Posted 16-Oct-2016
Pros: Central location and friendly staff.
Location: Close to the main train station, buses and tram. In the heart of the shopping district with many restaurants close by.
This hotel is not a swanky modern one as it has intended to maintain its Victorian charm. To many it may look old fashion, but that is part of the look and image of the hotel.
2out of 5
by A verified traveller

Hotel close to the train station

Posted 03-Oct-2016
This hotel is listed as 3-stars hotel. The hotel self-rates itself as 2 stars. They mislead everybody that this is 3 stars hotel. It is located very close to the train station. This is the only good feature of this hotel. This is huge hotel with many rooms and one can get lost in the halls getting to a room. Rooms are very small like in a dorm. Miserable hotel. I would never stay here again.
3out of 5
by A verified traveller from T

Perfect location for shopping,

Posted 20-Sep-2016
Hotel is tired and needs refurbishment. Has all one needs for a short stay with kettle, hair dyer and even room fan. Perfect if you are just looking for a cheap hotel to stay in while on a shopping trip. Perfect location within Birmingham centre. Parking is available at NCP at a 50% price reduction. Has a floor for smokers, which is rare nowadays. If you want class, go else where. Ideal for young people, smokers, savers etc.