Should be avoided!!
I have been at several Britannia Hotels in different cities. They were really good. The Britannia Hotel Birmingham, though, is appalling.
It starts with the front staff being exceptionally unfriendly and uninterested in the needs of their guests. I observed some other guess complaining with little interest by staff to help. Some of staff barely speak English, others were exceptionally rude (one woman even said: “I don’t care about your review online!”). There is not much information about this hotel available on the website and not even at the reception desk. When calling staff, no matter the time, it takes them quite some time to answer the phone.
This hotel is quite old and certainly needs a thorough renovation. The carpets look appalling as do the beds. The room has the bare minimal of utensils. The hotel claims to be a three star hotel but based on comparison, it should only have two stars – at the most. Food is ok and they have some nice paintings on the wall. The close distance to New Street Train Station and High Street is the only positive aspect I found during two days of being there.
Overall, this was the worst Britannia Hotel I ever stayed it. Of course, I will never return there. Most definitely, I absolutely cannot recommend to stay there – unless, of course, your expectations are marginal.