- Disliked: Staff & service
We arrived late in the evening for our stay. I called in advance to advise that we would be checking in later, and was advised that was fine. When we arrived they told us that they had oversold their hotel and that we no longer had room. We were already inside the cancellation window and would have been charged for the room we had booked. They referenced the fact that this was in part because we had booked through a third party (Expedia) and not with the hotel directly. After an hour arguing and stress we eventually got a room. THIS DISCOURAGES ME FROM USING THIS HOTEL IN THE FUTURE AND FROM EVER BOOKING A HOTEL WITH EXPEDIA AGAIN.