Ratings based on 1,546 verified reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 13-Jun-2019
Friendly staff and all necessary amenities. Good location and plain, simple accommodation.
Comment from Hotel Management
14-Jun-2019 by Paula, Hotel Management
Dear Guest, thanks for staying with us!. We hope o welcome you again. Kind Regards Paula, Reservations Coordinator
4 out of 5
by a verified traveller

Posted 30-May-2019
Comment from Hotel Management
30-May-2019 by Paula, Hotel Management
Dear Guest, thanks for staying with us!. We hope to welcome you again. Kind Regards Paula, Reservations Coordinator
3 out of 5
by a verified traveller

Posted 28-May-2019
I was told by Expedia I could pay on check out but the hotel insisted I pay on check in! Shower head leaked badly. The cleaners did not clean the toilet or bathroom just laid the bed
Comment from Hotel Management
28-May-2019 by Paula, Hotel Management
Dear Guest, thanks for staying with us!. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you again. Kind Regards Paula, Reservations Coordinator.
5 out of 5
by a verified traveller

Posted 28-May-2019
Lovely friendly hotel always happy to help you at any time of day.
Comment from Hotel Management
28-May-2019 by Paula, Hotel Management
Dear Guest, thanks for staying with us! We hope to welcome you again. Kind Regards Paula, Reservations Coordinator.
4 out of 5
by a verified traveller

Posted 21-May-2019
Badly needs to redecorate the rooms. Breakfast so so.
Comment from Hotel Management
23-May-2019 by Paula, Hotel Management
Dear Guest, Thanks for staying with us!. We hope to welcome you again. Kind Regards Paula Reservations Coordinator
4 out of 5
by a verified traveller

Posted 21-May-2019
Near to centre of Birmingham. Difficult to find with sat man but only because of road closures. Hotel parking available £13 for 24 hours. Breakfast included bacon and scrambled eggs.
Comment from Hotel Management
23-May-2019 by Paula, Hotel Management
Dear Guest, Thanks for staying with us!. We hope to welcome you again. Kind Regards Paula Reservations Coordinator
4 out of 5
by a verified traveller

Posted 21-May-2019
Comment from Hotel Management
23-May-2019 by Paula, Hotel Management
Dear Guest, Thanks for staying with us!. We hope to welcome you again. Kind Regards Paula Reservations Coordinator
3 out of 5
by a verified traveller

Posted 20-May-2019
Comment from Hotel Management
20-May-2019 by Paula, Hotel Management
Dear Guest, Thanks for staying with us!. We hope to welcome you again. Kind Regards Paula Reservations Coordinator
4 out of 5
by a verified traveller

Posted 19-May-2019
Good location, close to new street station and city centre
Comment from Hotel Management
20-May-2019 by Paula, Hotel Management
Dear Guest, Thanks for staying with us!. We hope to welcome you again. Kind Regards Paula Reservations Coordinator
4 out of 5
by a verified traveller

Posted 19-May-2019
Really good stay overall but the pillows were too hard for our liking so that interfered with restful sleep.
Comment from Hotel Management
20-May-2019 by Paula, Hotel Management
Dear Guest, Thanks for staying with us!. We hope to welcome you again. Kind Regards Paula Reservations Coordinator