Me and my partner booked this hotel to stay at on the weekend for our anniversary, it was the ideal location, you can walk into the centre of Birmingham, all restaurants and bars are walking distance, rooms looked modern on the images, was a different story in person. The bathroom hadn't been cleaned, just fresh towels put in, the shower was disgraceful, hairs everywhere, it was dirty, it was totally unacceptable. We were in a rush to go out as we had a dinner reservation so we just rinsed the shower off, if we hadn't been in a rush I would of had no doubt about going to reception to complain. We also found tea marks on the tables, so these hadn't been cleaned properly. The worst part was when we came in from our lovely evening out, got into bed to find it wasn't made properly so under the sheet which we had to sort we found hairs all under it, it made me feel physically sick, there was also some questionable stains on the sheets too, it was just a disgrace and you don't expect this from any hotel. When we checked out and asked if we had a good stay, we made our points very clear that we were not happy, would not recommend the hotel, would not be returning, good customer service would try make amends, the woman on reception did not care at all, I just found this shocking in itself, what poor customer service. Would not recommend this hotel, good location but that is the only good factor, go stay in a hotel that is actually clean and has good staff! Massive regret booking here
Comment from Hotel Management
02-Sep-2019 by Reception, Hotel Management
Thank you for your recent stay at the AC Hotel Birmingham.
We appreciate your feedback and have shared it within our hotel departments.
We look forward to welcoming you back very soon.