Superior Room, 1 Queen Bed, View | 1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Reviews of Renaissance London Heathrow Hotel

4 out of 5
Renaissance London Heathrow Hotel
Bath Road, Heathrow, Hounslow, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 874 out of 1485 reviews" "
Rating 8 - Good. 386 out of 1485 reviews" "
Rating 6 - Okay. 116 out of 1485 reviews" "
Rating 4 - Poor. 58 out of 1485 reviews" "
Rating 2 - Terrible. 51 out of 1485 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shelda, North Side

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Prabhjot

Business traveller
Disliked: Staff & service, amenities
it took the staff more then an hour to find my booking. I was so tired and they had no clue what they are doing. Even after an hour an hour they gave me the room key which was not activated. i had to go all the way to room and back to get my key activated. i had to go through this all after my 10 hours flight tiredness
Stayed 1 night in Mar 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room good size; bathroom facilties very good with nice fluffy towels; comfortable big bed; clean and bright. Good customer service and very good breakfast. Surprisingly good for Heathrow located hotel. Would definitely stay again.
Stayed 1 night in Mar 2024

8/10 Good

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could be better organised and re supplied when items ran out such as jam spreads.
Stayed 1 night in Mar 2024

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff are rude and were unprofessional
Stayed 1 night in Feb 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
I found a very warm welcome at Reception, and then an equally friendly waiter serving me in the restaurant. The room was spacious and comfortable, and I was even able to request a shower instead of a bath. The location is excellent for Heathrow, with very frequent local buses passing the door, heading for Heathrow bus station (so no need to use the Hoppa service).
Stayed 1 night in Feb 2024

8/10 Good

Lidia, Keller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice. Just lacks options for quick bites to eat, it is a super great place to overnight in LHR however getting to and from hotel is a process
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Travelled with group
We had a meal in Market Garden restaurant. Nine people all served with delicious food by smiling friendly staff. Comfortable room and clean beds and facilities. Highly recommended
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa, Ridgefield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay here!
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

fatema

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, nice bedding and bathroom. The breakfast was also very good with plenty of variety.
Stayed 2 nights in Feb 2024

6/10 Okay

Gordon

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Bar Great Rooms Forgot my Wake-up Call
Stayed 1 night in Feb 2024

8/10 Good

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for stop over between flights

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in Feb 2024

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 1 night before an early flight. Perfect spot close to the airport. Not a lot of walkable food or shopping options. Bar & restaurant in lobby. Cafe serves Starbucks coffee. Shuttles available to various airport terminals at regular intervals. Helpful & courteous staff. Hairdryer and coffee station in room.
Stayed 1 night in Feb 2024

8/10 Good

James, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities
Very good property, conveniently located to all terminals.
Stayed 1 night in Feb 2024

8/10 Good

Sheila

Travelled with partner
Stayed one night prior to flight from LHR. Room was spacious, clean and had super king bed that was very comfortable. Bathroom also very good. Reception staff helpful and efficient. Bar staff couldn’t care less! Sloppy service and poor attitude!
Stayed 1 night in Feb 2024

10/10 Excellent

Johnathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room with a view over the airport. Ordered room service for our evening meal and the food was very good. Staff were polite. Would definitely stay again!
Stayed 1 night in Feb 2024

8/10 Good

Clive

Stayed 1 night in Dec 2023

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spot to stay when flying from London Heathrow
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Close to airport
Stayed 1 night in Feb 2024

10/10 Excellent

Keith

N/A
Stayed 1 night in Jan 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to airport therefore convenient.Well soundproofed Did not like noisy closing bedroom doors. No extra bed blankets.
Stayed 2 nights in Jan 2024

6/10 Okay

Perlita

Travelled with family
Even though we were there for a short amount of time (long layover) - There wasn’t a lot of options for dinning. I would think there are more people like us whose flights got delayed and had to stay overnight- there should a least be a 24hours diner nearby or in hotel. There was only 1 person in the front desk and we got lost going to our room and no one to help us. The rooms were nice and clean, but the service was poor.
Stayed 1 night in Jan 2024

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and room
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024

10/10 Excellent

Howard

Stayed 1 night in Jan 2024

10/10 Excellent

Jamin

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 1 night in Jan 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy, quick and friendly check in. Lots of places to relax in the hotel. Very comfortable room.
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Isabella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night before going to Heathrow Airport was very convenient

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service, amenities
We were on the top floor, far away from the guest elevators, and yet heard the grind of gears of an elevator all day and night, as well as construction and the heavy foot fall of other guests. The hotel seemed to be sound proofed to the outdoors but an echo chamber for indoor sounds. We also were shocked to pay 12 pounds round trip for a 5 min shuttle between airport and hotel.
Stayed 1 night in Jan 2024

8/10 Good

Alan

Stayed 1 night in Jan 2024

10/10 Excellent

Brandee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed a few hours lol so not much to say. Dinner there was amazing, had the butter chicken. Boys slept said it was comfortable. Only needed a place to spend while waiting for flight after check out of previous hotel. A very short drive to the departures to the airport!
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit tricky to enter the property and also not very clear that you need an "exit" ticket for the car. But the hotel is super close to the airport, the room was excellent, and the bar / restaurant was exactly what we needed.
Stayed 1 night in Jan 2024

4/10 Poor

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

carl

Liked: Property conditions & facilities
Property was okay and rooms okay. It is a ways from the terminals and closer to T2. I arrived and did not see any shuttle signs so took a cab which cost 25pounds, outrageous for a short trip. Front desk staff friendly but restaurant staff were not great. Would not stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Trinanjan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023

10/10 Excellent

Leonie

Stayed 1 night in Dec 2023

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Special thanks go Lilly who checked us in and made neccessary arrangements for our baby. Definitely a place to stay next time I have to fly early.
Stayed 1 night in Dec 2023

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely refurbished room and corridors but this place is vast! Ask for a room reasonably close to the lifts if you have lots of luggage, and leave plenty of time to get to the lobby if you are catching a Hoppa shuttle to the airport. Well priced for what it offers, just be aware that you will be sharing the hotel with lots of airline crews who can be noisy arriving late or leaving early.
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Stayed 1 night in Dec 2023