Exterior

Reviews of Suburban Studios Biloxi North Area

2 out of 5
Suburban Studios Biloxi North Area
10221 Rodriguez St, D'Iberville, MS

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 40 reviews" "
Rating 8 - Good. 7 out of 40 reviews" "
Rating 6 - Okay. 8 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 7 out of 40 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

lester

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
cockroach in bathroom and floor was very dirty
Stayed 2 nights in Mar 2024
Response from Karen on 20 Mar 2024
Please accept our apology for any inconvenience you had during your recent stay. Will will be speaking with my staff to insure these issues are dealt with.

10/10 Excellent

Devinanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10!
Stayed 2 nights in Mar 2024
Response from Karen on 20 Mar 2024
Thank you for rating our hotel.

6/10 Okay

CRYSTAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The reason I gave it a 4-star is because they charge a "security deposit" that's NOT listed on Expedia when I booked my stay. I understand all hotels put your card on file for incidentals but it's always just a pending charge and falls off after checking out. They full on charge the fee and then you have to wait for a credit to come back through. They just need to list that BEFORE booking so customers know.
Stayed 1 night in Mar 2024
Response from Karen on 20 Mar 2024
Thank you for taking the time to let us know about your experience at our hotel. I do apologize that you did not see the information about our deposit on Expedia's website. The information about the deposit is at the bottom of the page that gives information about our hotel under Important Information FEES.

10/10 Excellent

Patrick Mc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karen on 20 Mar 2024
Thank you for taking the time to rate our hotel

2/10 Terrible

Derrick D

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like nothing about it.I check in then I check out just that fast.
Stayed 1 night in Mar 2024
Response from Karen on 20 Mar 2024
Please accept our apology for any inconvenience you may have had during your recent stay.

10/10 Excellent

Melissa

Stayed 2 nights in Feb 2024
Response from Karen on 4 Mar 2024
Thank you for taking the time to rate our hotel

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a full fridge and dishes with a stove top room was spacious it was quite nice
Stayed 1 night in Feb 2024
Response from Karen on 4 Mar 2024
Thank you for taking the time to give information about our rooms. Hope you enjoyed your stay will come back to visit soon.

6/10 Okay

AMBER

Travelled with partner
Liked: Property conditions & facilities
Overall good experience. The mattress needs to be updated, with two people you rolled to the middle.
Stayed 4 nights in Feb 2024
Response from Karen on 14 Feb 2024
Thank you for taking the time to let us know about your stay. We appreciate your comments and will take steps to insure this is taken care of.

8/10 Good

Michael, Blacklick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good for travel rest. Bright lighting in parking lot. Friendly staff.
Stayed 1 night in Dec 2023
Response from Karen on 5 Feb 2024
Thank you for commenting on your stay. We appreciate you and hope to see you again.

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service, property conditions & facilities
Even though it's next to a major hey the rooms are quiet and the area is well maintained and safe
Stayed 1 night in Jan 2024
Response from Karen on 5 Feb 2024
Thank you for taking the time to comment on our hotel.

6/10 Okay

Shannon, Savannah

Travelled with family and small children
Liked: Staff & service, amenities
Toilet was gross and there were sketchy looking people hanging out in the parking lot at night. Even my Uber driver was scared to deliver my food and told me not to leave my room after she dropped my food off. Nothing happened and I eventually overlooked the gross toilet. 2.5/5
Stayed 1 night in Dec 2023
Response from Karen on 26 Dec 2023
Please accept our apology for any inconvenience you had during your recent stay. Our team work hard to insure our guest had a clean comfortable room and pleasant stay. We work hard to insure our guest have a safe environment in which to stay.

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope I spell her name correctly, by Cheyanna at the front desk was SUPER helpful! She was friendly and talked me through the whole process and told me what to expect. I hope the management team does something special for her!
Stayed 1 night in Dec 2023
Response from Karen on 26 Dec 2023
Thank you for taking the time to let us know about Shyanna helping you. We will be sharing your remarks with her and are very happy to let her know you gave her such high remarks.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karen on 19 Dec 2023
Thank you for taking the time to rate our hotel.

10/10 Excellent

Charidie

Stayed 1 night in Dec 2023
Response from Karen on 12 Dec 2023
Thank you for taking the time to rate our hotel.

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from Karen on 18 Nov 2023
Thank you for taking the time to rate our hotel.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Karen on 25 Oct 2023
Hi Ashley Please accept my apology for any inconvenience you may have had during your recent stay.

4/10 Poor

laquinta

Travelled with partner
Disliked: Amenities
There were dogs baking in a room next to me and I couldn't sleep
Stayed 1 night in Sep 2023
Response from Karen on 5 Sept 2023
Please accept our apology for any inconvenience you had during your recent stay. As you know we are a pet friendly hotel and as such we cannot control the pets as that is the responsibility of their owners. As you know from when I spoke with you at your check out I will be giving you and your husband points due to your inconvenience.

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
The picture of the motel was taken at night, so it wouldn't look old bad painted motel. They give you a room on the 3rd floor knowing that their elevator was down and I asked the clerk caget a lower floor the next day, and she replied you will have to deal with the clerk in the morning, and also they charge me double for one room in which it effected my spending on my card.
Stayed 2 nights in Sep 2023
Response from Karen on 6 Sept 2023
Actually we have pictures of the hotel in both daylight and at night and our hotel has vinyl siding not painted. Unfortunately our elevator is out and during your stay our first floor was already full or you would have been given a room on the 1st floor. I do apologize that your credit card had an authorization on it but unfortunately this is something the system does and the desk clerk has no control of it. This is why there is a disclaimer at the front desk letting our guest know that this might happen. Again I do apologize that you were inconvenienced during your recent stay with us.

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need to update their website its very misleading
Stayed 3 nights in Aug 2023
Response from Karen on 24 Aug 2023
Please accept our apology if you feel you were mislead by our information posted on the Expedia website. I do how ever feel you got our information mixed up with other hotels you may have been looking at before booking. I have reviewed all our information posted and no where on any site does it show or say we have a pool or private balcony's.

10/10 Excellent

Evelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and helpful. The room was very clean and comfortable. I will definitely stay again.
Stayed 1 night in Aug 2023
Response from Karen on 15 Aug 2023
Thank you for taking the time to let us know about your stay. We appreciate your comments and hope to see you again soon.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and the staff was nice.
Stayed 1 night in Jul 2023
Response from Karen on 15 Aug 2023
Thank you for taking the time to let us know about your stay. We appreciate your comments and hope to see you the next time you are on the Coast.

8/10 Good

Lincoln

Travelled with family
Liked: Amenities, property conditions & facilities
👍👊
Stayed 1 night in Jul 2023
Response from Karen on 1 Aug 2023
Thank you for taking the time to rate our hotel.

6/10 Okay

Anna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Karen on 1 Aug 2023
Please accept our apology if we failed to exceed your expectations during your stay. Our staff work very hard to insure all guest receive a clean comfortable room.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jul 2023
Response from Karen on 1 Aug 2023
Thank you for taking the to let us know about your stay.

10/10 Excellent

Linda

Stayed 1 night in Jul 2023
Response from Karen on 24 Aug 2023
Thank you for taking the time to rate out hotel.

6/10 Okay

Stacy

Stayed 1 night in Jul 2023
Response from Karen on 24 Aug 2023
Thank you for taking the time to rate out hotel.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Stayed here for a little weekend getaway. It's about a 20 minute drive to the casinos on the beach, and there is a TON of stuff as far as shopping, food, ect within 10 minutes. Front desk was busy when we got there and busy when we checked out yet each time it went smoothly. Everyone was friendly. We will definitely stay there again.
Stayed 1 night in Jul 2023
Response from Karen on 25 Jul 2023
Thank you for taking the time to let us know about your stay. We appreciate your comments and hope you will visit with us again.

8/10 Good

Carlton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was pretty good except for the appearance of the doors and the age of some of the exterior.
Stayed 1 night in Jul 2023
Response from Karen on 17 Jul 2023
Thank you for taking the time to let us know about your stay.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
They took my money offf my bank card after i canceled the room.. almost 600.00... and i canceled the room.. i stayed at the best Western...they took my money...
Stayed 3 nights in Jul 2023
Response from Karen on 13 Jul 2023
Hello ChristopherWe went by what was on hotels.com reservation system. The extranet said you were responsible for 1 night so we had to charge you for that night. Had it said otherwise we would not have done so. Please always check your conformation letter form which ever site you book at due to the different cancelation policies.

6/10 Okay

Felix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact that neither Expedia nor the property management wouldn’t refund our last night stay. We had to leave early because my wife got sick and we had to go home.
Stayed 2 nights in Jun 2023
Response from Karen on 6 Jul 2023
Please accept our apology for any inconvenience you may have had on your recent stay. I am very sorry to hear your wife was ill and you had to leave early. Not having a name to go by I cannot check your reservation to see why you would not be entitled to a refund for the last day. There could be several reason why we would not be able to refund such as time of day you left or how you booked your reservation. Again I am very sorry to hear you had to leave due to illness.

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Karen on 9 Oct 2023
Thank you for taking the time to rate our hotel.

2/10 Terrible

Belus

Disliked: Cleanliness, property conditions & facilities, room comfort
Mal, ya que lo que yo reservé, no tenía Caja de seguridad en la habitación No había servicio de limpieza diario Tenía muy pocos implementos de cocina Habitación muy pequeña No tenía donde dejar ropa, sólo una barra con 4 ganchos Una pieza muy pequeña, las maletas no había donde dejarlas
Stayed 10 nights in Jul 2023
Response from Karen on 9 Aug 2023
Please accept our apology for failing to meet your expectations.