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Reviews of Residence Inn by Marriott Gulfport-Biloxi Airport

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 430 out of 585 reviews" "
Rating 8 - Good. 97 out of 585 reviews" "
Rating 6 - Okay. 31 out of 585 reviews" "
Rating 4 - Poor. 18 out of 585 reviews" "
Rating 2 - Terrible. 9 out of 585 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Will definitely be my first choice to stay next time. The staff was great and friendly. Shelita and Liza at the front desk. I can't remember the other two guys names but all were spot on. Miss Troy who handled the complimentary breakfast was awesome. This complimentary breakfast was incredible. You had the usual eggs and such but sometimes breakfast sandwiches or different types of potatoes. Oatmeal with all the fixings and cereals and bagels and fruit. This is the only place I went to for breakfast. Miss Troy was amazing. Very nice and personable. She remembers you and greets you and gives good hugs. The room was perfect for me and the roommate. Clean and water pressure was great. He liked the coffee pot, I didn't. That was the only thing. Other than that this place should be rated higher than 5 stars. There was several kids soccer teams staying the weekend we were there. It was still great. My first choice next time.
Stayed 8 nights in Mar 2024
Response from Sharon on 27 Mar 2024
Dear Shawn,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. I have shared your comments with Troy, Liza and Shelita. Thank you for taking time to recognize them. We hope you come back again.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Anthony

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Feb 2024
Response from sharon on 4 Mar 2024
Dear Anthony,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again.Sincerely,Sharon WelchGeneral Manager

4/10 Poor

brad

Travelled with family, Business traveller
Liked: Staff & service, amenities
Incredibly friendly front desk staff and nice room. Reading previous breakfast reviews was really frustrating…. Because two weekend days in a row during our stay they were out of almost everything by 8 in the morning…. including COFFEE! Maybe they were short staffed but my 8 year old daughter was looking forward to that part of the trip. Really disappointing. Oh, and our room wasn’t cleaned while we weren’t there on Saturday and I’m not sure why.
Stayed 2 nights in Feb 2024
Response from Sharon on 27 Feb 2024
Dear Brad,Thank you for your recent review of the Residence Inn in Gulfport. I am sorry that our breakfast service was not up to par. We are working to improve our efficiency in this area. Thank you for letting us know about your experience.Sincerely,Sharon

10/10 Excellent

Gena

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Sharon on 27 Feb 2024
Dear Gena,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay with us.Sincerely,Sharon

10/10 Excellent

Nate Azriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s pretty fire 🔥
Stayed 2 nights in Feb 2024
Response from Sharon on 27 Feb 2024
Dear Nate A,Thank you for your recent review of the Residence Inn Gulfport.We are delighted to know you enjoyed your stay.Sincerely,Sharon

10/10 Excellent

Edward Joe Bentley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sharon on 27 Feb 2024
Dear Edward Joe,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay with us.Sincerely,Sharon

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dinning and lounge area were neat and clean. I would suggest that the carpeting in the rooms be replaced with laminated tile. Also, bathtub needs resurfacing. Overall experience was nice.
Stayed 1 night in Jan 2024
Response from sharon on 8 Jan 2024
Dear Janice,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We are hoping to be able to address the carpet and tubs in our next renovation. Thank you for the feedback.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sharon on 8 Jan 2024
Dear John,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sharon Welch on 21 Dec 2023
Dear Rhonda,Thank you for your recent review of the Residence Inn in Gulfport. De are delighted to know you enjoyed your stay.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Kesha

Liked: Property conditions & facilities
Nice and Clean
Stayed 3 nights in Nov 2023
Response from Sharon on 21 Dec 2023
Dear Kesha,Thank you for your recent review of the Residence Inn in Gulfport. De are delighted to know you enjoyed your stay.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Abbe

Stayed 1 night in Nov 2023
Response from sharon on 21 Dec 2023
Dear Abbe,Thank you for your recent review of the Residence Inn in Gulfport. De are delighted to know you enjoyed your stay.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sharon on 21 Dec 2023
Dear Roger,Thank you for your recent review of the Residence Inn in Gulfport. De are delighted to know you enjoyed your stay.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Sharon on 16 Oct 2023
Dear Raymond,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again.

10/10 Excellent

SUZETTE FLYNN John

Liked: Cleanliness, staff & service, property conditions & facilities
what was unique is that they had a 24 hour shuttle that would carry us anywhere within a 5 miles radius . We loved that . Also the staff was amazing.
Stayed 7 nights in Sep 2023
Response from sharon on 10 Oct 2023
Dear Suzette,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again soon.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Robynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Sharon Welch on 4 Oct 2023
Dear Robynn,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know that you enjoyed your stay. Safe travels and come back to see us again.

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jaqueline Cerna on 26 Sept 2023
We appreciate you taking the time to provide us feedback from your recent stay here with us. We hope to see you back in the near future.

10/10 Excellent

Solomon

Stayed 1 night in Apr 2023
Response from Sharon on 25 Sept 2023
Dear Solomon,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again soon.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

NITZA, DAPHNE

Stayed 1 night in Sep 2023
Response from Sharon Welch on 4 Oct 2023
Dear Nitza,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to see that you enjoyed your stay. We hope you have safe travels and come back to see us again.

6/10 Okay

Daniel

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Outdated hotel and the rooms appeared to only be spot cleaned. The hallways were hot and had a smell as well. Overall, next time I will find somewhere better for the price.
Stayed 1 night in Sep 2023
Response from sharon on 11 Sept 2023
Dear Daniel,Thank you for your recent review of the Residence Inn in Gulfport. I have shared your comments with our housekeeping team. I am sorry that we did not put our best effort forward during your visit. We hope that you will consider staying with us again if you are in the Gulfport area.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Donnell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
I came here for work on a short trip and I’m glad that I chose the right place to stay. All of the staff were constantly looking for ways to tend to any needs I might have .
Stayed 1 night in Sep 2023
Response from Jaqueline Cerna on 8 Sept 2023
We are happy to hear that we met your expectations while staying with us. We hope to welcome you back soon.

10/10 Excellent

Matthew, kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Liza at the reception desk was awesome and friendly
Stayed 1 night in Aug 2023
Response from sharon on 30 Aug 2023
Dear Matthew,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. I have shared your comments with Liza and thanked her for delivering such excellent service. We hope you have safe travels and come back to see us again soon.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Mary Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and very accommodating. The breakfast staff was very friendly. The breakfast was delicious😋. I would recommend this facility to anyone traveling to the Gulf Coast!!
Stayed 4 nights in Aug 2023
Response from sharon on 30 Aug 2023
Dear Mary Louise,Thank you for your recent survey about your stay at the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again soon.Sincerely,Sharon WelchGeneral Manager

8/10 Good

lela

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Aug 2023
Response from Sharon on 28 Aug 2023
Dear Lela,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for my night away!
The woman that checked us in was super nice and we had a nice conversation, and check in was smooth and easy. The lobby was nice and clean. Our room was perfectly clean, and had a fresh smell. It was over 100 degrees outside, so they had our a/c set on 64 degrees. It was SO nice and cold in our room when we walked in. The breakfast was hot and fresh, and they continued to bring food out while we were down there. The employees that were preparing the food were kind and enthusiastic, and they had some really yummy coffee. This will definitely be our home away from home for our next trip to Gulfport. The property managers are doing a good job and you can tell they take pride in their work!
Stayed 1 night in Aug 2023
Response from Sharon on 28 Aug 2023
Dear Sheri,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. I have shared your review with the team to celebrate their service delivery. We appreciate you taking the time to recognize their efforts.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from sharon on 24 Aug 2023
Dear Joshua,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us soon.Sincerely,Sharon WelchGeneral Manager

8/10 Good

Ellis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from sharon welch on 21 Aug 2023
Dear Ellis,Thank you for your review of the Residence Inn in Gulfport. We appreciate you taking time to share about your stay. We hope you have safe travels and come back to see us again.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Kavid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weekend stay
Stayed 1 night in Aug 2023
Response from sharon welch on 21 Aug 2023
Dear Kavid,Thank you for your review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Corey

Stayed 2 nights in Aug 2023
Response from Sharon on 16 Aug 2023
Dear Corey,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again soon.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Iesha

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist Liza was really nice and friendly! I ask about a nice restaurant to go eat at because it was my fiancé Birthday. She gave us a few options to choose from. Also the cards that Liza gave us was for complimentary appetizer or drink. Definitely would be staying at this jolted again.
Stayed 1 night in Aug 2023
Response from sharon on 16 Aug 2023
Dear lesha,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to read you enjoyed your stay. I have personally thanked Liza for taking great care of you. We think she is pretty special too. We hope you have safe travels and come back to see us again.Sincerely,Sharon WelchGeneral Manager

10/10 Excellent

Dewanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are big and very nice and comfortable.
Stayed 1 night in Aug 2023
Response from Sharon on 8 Aug 2023
Dear Dewanda,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again.

6/10 Okay

Ileta

Travelled with family and small children
Loud and pool area was not very clean.
Stayed 1 night in Aug 2023
Response from Sharon on 8 Aug 2023
Dear IIeta,Thank you for your recent review of the Residence Inn in Gulfport. I have shared your comments with our housekeeping staff. Rest assured we will address the unkept pool condition. We appreciate your feedback and hope you have safe travels.

6/10 Okay

Verified traveller

Travelled with family
The fire alarm went off 3 times during the middle of the night. Also the room temperature in all the hallways are super high.
Stayed 1 night in Aug 2023
Response from Sharon on 8 Aug 2023
Dear Anonymous,Thank you for your recent review of the Residence Inn in Gulfport. We are very sorry that your sleep was interrupted by the fire alarm going off. While I am happy to know it works, it is undoubtedly not the wake-up call you would like. I agree the hallways are hot right now. The air-conditioners are running at full speed in 100-plus-degree temperatures. It is a struggle, for sure. We hope that cooler weather is coming soon.Again, we apologize for your inconvenience and hope you have safe travels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, clean, and inviting. Breakfast was served but I didn’t wake up time enough to go and taste any of it. Rooms was very spacious and clean.
Stayed 2 nights in Jul 2023
Response from Sharon on 31 Jul 2023
Dear Anonymous,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your visit. We hope you have safe travels and come back to see us again.

6/10 Okay

Linda

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Jaqueline Cerna on 1 Aug 2023
We appreciate you taking the time to provide us with feedback from your stay.

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice clean and calm atmosphere at the hotel. It was nice to have free breakfast at the hotel.
Stayed 2 nights in Jul 2023
Response from Sharon on 26 Jul 2023
Dear Allison,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know that you enjoyed your stay with us. We hope you have safe travels and come back to see us again.Sincerely,Sharon WelchGeneral Manager

2/10 Terrible

John T

I never made it there. My flight from Newrk to Charlotte NC got postponed and I would have missed the cinnecting flight to Gulfport Mississippi. The next flight from Charlotte NC to Gulport was Friday night at 10:39 and they wouldst put me up in a hotle. It didn't matter because Inwas sriving back from Gulfport to Staten Island...a 20 hours drive and I never would have mase it intonwork on Monday.
Stayed 1 night in Jul 2023
Response from Sharon on 26 Jul 2023
Dear John T,We are sorry that you were not able to stay with us. We understand how missing your flight can be frustrating. We hope you made it home safely.Sincerely,Sharon

10/10 Excellent

Roxane

Stayed 1 night in Jul 2023
Response from Sharon on 31 Jul 2023
Dear Roxane,Thank you for your review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Jaqueline Cerna on 9 Jul 2023
Thank you for the feedback!

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Trash by the elevator is not a welcoming sight. The breakfast did not look appetizing at all.
Stayed 1 night in Jun 2023
Response from Jaqueline Cerna -Front Office Manager on 24 Jun 2023
We appreciate you taking the time to provide us with feedback from your stay. We have shared this information with the rest of our management team in order to make improvements. Thank you again.

10/10 Excellent

Ja kwell

Stayed 2 nights in Jun 2023
Response from Jaqueline Cerna on 9 Jul 2023
Thank you for the feedback!

10/10 Excellent

Richard D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was very convenient for everything that we did. Easy to find and little traffic. Staff was especially helpful and friendly
Stayed 4 nights in May 2023
Response from Sharon on 7 Jun 2023
Dear Richard D,Thank you for your recent review of the Residence Inn in Gulfport. We are delighted that you enjoyed your stay. I have shared your comments with the entire team. Safe travels and come back to see us again.Sincerely,Sharon WelchGeneral Manager

2/10 Terrible

Betty

Stayed 1 night in Jun 2023
Response from Jaqueline Cerna -Front Office Manager on 26 Jun 2023
We are sorry to hear you had a less than satisfactory stay with us. We hope you give us another chance in the future.

10/10 Excellent

Lorena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Don on 4 Jun 2023
We are always glad to have great guests like you. We are very happy you enjoyed your stay with us and look forward to seeing you in the near future.Don

10/10 Excellent

Richard

Stayed 1 night in May 2023
Response from Jackie Cerna -Front Office Manager on 21 Jun 2023
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excellent

Janice

Stayed 3 nights in May 2023
Response from Jackie Cerna -Front Office Manager on 21 Jun 2023
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excellent

Lanaris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was an all around nice place to stay and we will be coming back soon!!!
Stayed 2 nights in May 2023
Response from Don on 28 May 2023
We are so glad you enjoyed your stay. We look forward to serving you again in the future. Happy you had a great stayDon

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in May 2023
Response from Sharon Welch on 12 May 2023
Dear Karen,Thank you for your recent review of the Residence Inn in Gulfport. We are so delighted to know you enjoyed your stay.

10/10 Excellent

MARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in May 2023
Response from Jaqueline Cerna, Front Office Manager on 10 May 2023
Thank you for the wonderful feedback! We look forward to a return visit soon!

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was friendly and courteous. The location was close to the airport and local stores. The room was clean and updated.
Stayed 1 night in Apr 2023
Response from Zhaneya on 3 May 2023
Thank you for taking the time to leave such a positive review. We are glad you enjoyed your time with us and we hope to have you again in the future.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2023
Response from Zhaneya on 19 Apr 2023
Thank you for taking the time out to comment positive feedback. We are glad you enjoyed your time and hope to have you again.