Ratings based on 6,360 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller from Harmony, Florida

Average hotel

Posted 20-Apr-2018
I would call this an average hotel. Nothing fancy. The air quality was poor, in my opinion, and I am a smoker! The buffet was very good and the comps were good. The rates were reasonable, however, I would probably not stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2018
Great room nice view even had a jacuzzi tub in it and an actual closet to store stuff in
Comment from Hotel Management
19-Apr-2018 by Chris J., Hotel Management
Thank you for your great review. We appreciate you taking the time to post feedback. We love receiving 5 stars! Please return soon for another great getaway.
2 out of 5
by A verified traveller

Posted 17-Apr-2018
Pros: The view from the hotel room, the hot tub and pool were nice.
Cons: Provide free breakfast for guest who purchase a room.
The view was nice. The bed was not comfortable at all. I was very disappointed that we were not given a complimentary breakfast for staying at the hotel. Two of the members of Infusion Coffee Bar staff were not very kind. There was not a microwave in the hotel room to reheat my left over food.
Comment from Hotel Management
18-Apr-2018 by Chris J., Hotel Management
Thank you for posting a review regarding your recent visit to IP Casino Resort Spa. Being a resort with 4 full-service restaurants plus a sports lounge and coffee bar, our standard rooms do not come equipped with microwaves; we do offer this added amenity for a one-time fee for your entire stay. We're very sorry to read about your experience at Infusion. Your comments have been forwarded to the manager for their attention as well. Thanks for letting us know. Again, we appreciate your review and feedback very much. Please come stay with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller

ac

Posted 13-Apr-2018
overall hotel was nice but the A/C in my room wasnt blowing cold. had to go buy a fan to be decent
Comment from Hotel Management
16-Apr-2018 by Chris J., Hotel Management
Thank you for your feedback. We appreciate hearing from you. If ever you experience an a/c issue in your room, or any maintenance issue, please let the front desk know. We have maintenance on staff 24/7 that will be happy to come resolve the issue, or move you to another room if needed. Thank you again for your feedback. We hope you'll return soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2018
Staff very attentive and accommodating, nice rooms great experience overall!
Comment from Hotel Management
11-Apr-2018 by IP Casino Resort Spa, Hotel Management
We're very glad to read your nice review! Thank you for taking the time to post a review. And please return soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2018
Had a great time for 3 nights. Staff where great and the food was good and we even won some money.
Comment from Hotel Management
11-Apr-2018 by IP Casino Resort Spa, Hotel Management
Congratulations on winning! We're very happy to hear you had a great time. And thanks for recognizing the services of our staff. We appreciate your review.
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

The buffet (dinner) was horrible and overpriced

Posted 09-Apr-2018
^that is all! The hotel and casino were amazing, but the buffet was terrible for the $$$
Comment from Hotel Management
09-Apr-2018 by IP Casino Resort Spa, Hotel Management
Thank you for taking time out of your day to contact us regarding your recent visit to our Back Bay Buffet. We hope you will accept our sincere apology for the issues you mentioned regarding your visit. Your experience in our restaurant is certainly not representative of the objectives we set for ourselves and our property as well as the quality of service and level of comfort we intend to provide to all of our guests. Your issue is being reviewed by our Buffet Chef. We truly appreciate hearing from you. Your comments and suggestions are invaluable as we draw from them to improve our resort and our performance. We hope you will consider visiting again and allow us another chance to provide more than you expect!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Apr-2018
Pros: The Casino
Cons: Offer free play to the customers that are staying at the hotel
Stayed three nights - enjoyed the stay and slept well.
Comment from Hotel Management
11-Apr-2018 by IP Casino Resort Spa, Hotel Management
Thanks for your review. We're so glad to hear you were comfortable with your room accommodations. Here's how offers, including free slot play, work at IP: Direct mail offers are based on qualifying historic average play. This average is calculated using specific criteria dates that are on a rolling calendar. This means, older play is removed from the criteria while newer play is added. Not only does the average determine whether a guest has played high enough to qualify for offers, it also determines which of our offer groups are received. We hope you will return soon for more fun gaming action! Thanks again for your review!
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Ontario

Posted 08-Apr-2018
Location: Centrally located, great location with easy access to road ways
Repeat traveler, have always enjoyed my visit to this area. Excellent get away.
Comment from Hotel Management
09-Apr-2018 by IP Casino Resort Spa, Hotel Management
We thank you for your 5 stars! We appreciate your patronage and are so happy you enjoy your visits to IP Casino Resort Spa. Thanks for posting a review.
4 out of 5
Recommended
for Everyone
by A verified traveller

spring break

Posted 07-Apr-2018
Pros: OK place.
Cons: could have breakfast included.
Location: Just a little of the main drive.
We had a good time there. Its a little of the main drag.
Comment from Hotel Management
09-Apr-2018 by IP Casino Resort Spa, Hotel Management
Thank you for your review! We appreciate your feedback very much. Although we are an all-inclusive resort with everything under one roof, we are indeed centrally located to lots of fun and entertainment in our local community. We're glad you experienced the area, along with our resort. Thank you for visiting IP. We hope you'll return soon!