Stayed for 2 days and woke up both mornings to no hot water. Called the front desk and was told the reason was everybody must be using the hot water at the same time. This was at 5:30 AM both days. I have stayed there 5 times in the last 10 months and I will not stay there again.
Comment from Hotel Management
21-Sep-2016 by Boyd Gaming Customer Service, Hotel Management
Thank you for your feedback regarding the service levels you experienced at IP Casino Resort Spa. Please understand that the experience described is not indicative of the high standards we hold ourselves to here at IP. We are sorry to hear that the response you received from the front desk regarding your issue was less than desirable. Your comments regarding the hot water issue have been shared with the appropriate department. Again, we appreciate your feedback that allows us to continually improve our service levels and overall guest satisfaction.
- Boyd Gaming Customer Service