IP stands for impersonal
I booked two rooms for party of four to attend the Charlie Daniels Concert. If it was not for the concert I would never have stayed at this hotel. Not being a gambler, I have no idea what "Emerald" means. Unlike other hotels I have frequented, you can drive up to the front doors of hotel, go inside to check in counter and have assistance with luggage. BUT NOT HERE! There were 5 lanes of covered drives in front of hotel, I can understand Valet for a lane, and can respect a lane for buses or taxis, but to tell your paying guests that we had to drive around to second parking deck and enter carrying all luggage, etc., is ridiculous. My husband had shoulder surgery day before and was unable to carry bags.
Prices are way too high. Food is overpriced. I have stayed in casino resorts before, and have had great service from staff.
Coffee should always be a free commodity at any hotel.