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Reviews of DoubleTree by Hilton Hotel Biloxi

4 out of 5
DoubleTree by Hilton Hotel Biloxi
940 Beach Boulevard, Biloxi, MS

Reviews

8.2

Very good

Rating 10 - Excellent. 503 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Being they allow pets, the rooms smell of urine. Sorry, they do, I was in two different rooms. Terrible smell throughout hallways. The people and other amenities were great though.
Stayed 3 nights in Apr 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed something I forgot and they had me covered
Stayed 1 night in Apr 2024

8/10 Good

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a great stay.
Stayed 2 nights in Mar 2024

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had a perfect view of the gulf however the windows were so dirty it obstructed the view. Staff were all very friendly and accommodating!
Stayed 5 nights in Mar 2024

8/10 Good

Leniesha

Stayed 2 nights in Mar 2024

4/10 Poor

Eari

Disliked: Property conditions & facilities
We booked a double queen room and were given a king bed room! We had 4 adults. They did bring us a cot but one person had to sleep on the floor. The hotel was outdated as well. The staff was very nice but this was unacceptable.
Stayed 1 night in Mar 2024
Response from AJ on 27 Mar 2024
I do apologize for the room moves. We try our best to accommodate as many guests as possible

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to interstate
Stayed 1 night in Feb 2024
Response from Lauren on 29 Feb 2024
Thank you for taking a moment to share your experience at the DoubleTree by Hilton Biloxi. We are happy to hear you found your stay worthy of 5 stars! We look forward to welcoming you back to our hotel in the not-too-distant future.

4/10 Poor

Christopher

Travelled with partner
I paid extra for the Gulfview room, and the property gave me a gulf view room, but a handicap bathroom and they told me that’s the best I could do. I will not be staying there again.
Stayed 1 night in Feb 2024
Response from Lauren May on 6 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

james edward

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and comfortable. Staff was great and accommodating. Hotel was clean and I would go back to stay on my next trip out to visit my son in the Navy. 5 stars
Stayed 3 nights in Feb 2024
Response from Lauren May on 18 Feb 2024
Thank you for taking the time to share your experience. I am glad to hear you enjoyed your stay here at the DoubleTree by Hilton Biloxi. We look forward to seeing you again!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, property very clean, cookies were awesome!
Stayed 1 night in Feb 2024
Response from Lauren May on 14 Feb 2024
Thank you for coming, we look forward to having you at our location in the future.

4/10 Poor

John

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Was there at 4:45 pm to check in, room wasn't ready. Persons ahead of me were getting a welcome package, soda and water. None was offered. The door to the bath room was very difficult to slde and ther was a large soda stain on the wall. I really expected better from a Hilton. I would not stay recommend or stay there again.
Stayed 2 nights in Feb 2024
Response from AJ on 14 Feb 2024
I do apologize for the mistake. We try to give non Hilton members or beginner members at least cookies and water for their stay.

8/10 Good

Lorri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AJ on 14 Feb 2024
Thank you for the great review..

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating, clean and friendly.
Stayed 1 night in Jan 2024
Response from AJ on 14 Feb 2024
Thank you for the great review..

8/10 Good

Jongwon

Stayed 1 night in Jan 2024
Response from AJ on 14 Feb 2024
Thank you for the great review..

10/10 Excellent

Madison

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AJ on 14 Feb 2024
Thank you for the great review..

10/10 Excellent

Brady, Langdon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so pleasant to deal with. Very polite and professional!
Stayed 2 nights in Dec 2023
Response from AJ on 14 Feb 2024
Thank you for the great review..

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly
Stayed 1 night in Dec 2023
Response from AJ on 14 Feb 2024
Thank you for the great review.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AJ on 14 Feb 2024
Thank you for the great review..

10/10 Excellent

Tralanda

Stayed 2 nights in Dec 2023
Response from AJ on 14 Feb 2024
Thank you for the great review..

6/10 Okay

Billy

Travelled with family
Disliked: Amenities
Response from AJ on 14 Feb 2024
Thank you for the great review..

10/10 Excellent

Robin

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alison, Annandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was in the perfect location for the Mississippi Gulf Marathon weekend. Perfect for everything I wanted to do and appreciated the little extra time at checkout. Would definitely stay there again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lauren May on 29 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

10/10 Excellent

Hongseok

Stayed 1 night in Nov 2023

6/10 Okay

Tasha

Stayed 2 nights in Sep 2023
Response from Lauren May on 24 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Lauren MayFront Desk Agent

10/10 Excellent

Valencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lauren May on 24 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lauren May on 24 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Likes / walking distance to casino was convenient. Dislikes / Carpet in our room was damp upon arrival / had a wet dog odor until it dried out ( next day ) Still haven’t received my final bill via e mail.
Stayed 2 nights in Nov 2023
Response from Lauren May on 24 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Lauren MayFront Desk Agent

10/10 Excellent

Cedric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from AJ on 13 Nov 2023
Thak you for the amazing review

10/10 Excellent

Alisa

Travelled with family
Staff was excellent No bath clothes in the bathroom And a cap left in room Service at grill friendly but service was slow
Stayed 1 night in Nov 2023
Response from Lauren May on 6 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lauren May on 3 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

10/10 Excellent

Tammi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Biloxi!
We had an awesome stay. All staff were very friendly and courteous. The room was very clean. It was a great place to stay!
Stayed 2 nights in Oct 2023
Response from Lauren May on 31 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

8/10 Good

Pammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lauren May on 24 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

6/10 Okay

Michael

Liked: Cleanliness, staff & service
There’s no free breakfast no microwave no refrigerator and no clock.. That’s very unusual for a Hilton.. The price I paid per night I feel those things should have been a given..
Stayed 2 nights in Oct 2023
Response from Lauren May on 12 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Lauren MayFront Desk Supervisor

8/10 Good

Andreina

Stayed 1 night in Oct 2023
Response from Lauren May on 29 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Lauren May on 12 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Lauren MayFront Desk Supervisor

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean facility. Friendly staff. Convenient for my reason for being in Biloxi. Bed was a little soft for my taste. Pillows were WAY TOO SOFT. I think most people want to put their head ON the pillow not IN the pillow. Everything else was just fine.
Response from Lauren May on 12 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

8/10 Good

CHRIS, carrollton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2023
Response from Lauren May on 6 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly staff.
Stayed 3 nights in Oct 2023
Response from Lauren May on 6 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Oct 2023
Response from Lauren May on 6 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

6/10 Okay

John

Business traveller
Liked: Staff & service, room comfort
Dirty carpet and bad food
The hotels restaurant was way overpriced and the food sucked….
Stayed 2 nights in Sep 2023
Response from Lauren May on 30 Sept 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Lauren MayFront Desk Supervisor

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lauren May on 30 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

6/10 Okay

Sandra

Stayed 1 night in Sep 2023
Response from Lauren May on 12 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Lauren MayFront Desk Supervisor

6/10 Okay

Sandra

Stayed 1 night in Sep 2023
Response from Lauren May on 12 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Lauren MayFront Desk Supervisor

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the decor and pool area. Room is spacious, neat and clean.
Stayed 1 night in Sep 2023
Response from Lauren May on 30 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

8/10 Good

Prentist

Business traveller
Liked: Amenities, property conditions & facilities
The carpet was wet, other than that it was okay.
Stayed 1 night in Sep 2023
Response from Lauren May on 30 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

10/10 Excellent

tonya

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Lauren May on 30 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lauren May on 30 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor

6/10 Okay

Latrice

Stayed 1 night in Sep 2023
Response from Lauren May on 30 Sept 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Lauren MayFront Desk Supervisor

10/10 Excellent

Stanley

Stayed 3 nights in Sep 2023
Response from Lauren May on 30 Sept 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay at the DoubleTree by Hilton Biloxi to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Lauren MayFront Desk Supervisor