Exterior

Reviews of Holiday Inn Preston, an IHG Hotel

3 out of 5
Holiday Inn Preston, an IHG Hotel
The Ringway, Preston, England

Reviews

8.4

Very good

Rating 10 - Excellent. 229 out of 556 reviews" "
Rating 8 - Good. 222 out of 556 reviews" "
Rating 6 - Okay. 70 out of 556 reviews" "
Rating 4 - Poor. 23 out of 556 reviews" "
Rating 2 - Terrible. 12 out of 556 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stuart

Stayed 1 night in Feb 2024
Response from Kelsey - Reservations Team Member on 26 Feb 2024
Thank you for taking the time to tell us about your recent experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Kelsey on 23 Jan 2024
Thank you for taking time to rate your recent experience at Holiday Inn Preston as 4/5! We're very happy to hear that you enjoyed your stay with us. We appreciate your feedback and hope to welcome you at Holiday Inn Preston again soon! Kind regards, Kelsey. Reservations Team Member

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kelsey, Reservations Team Member on 12 Feb 2024
Thank you for taking the time to tell us about your recent experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelsey on 23 Jan 2024
Thank you for taking time to rate your recent experience at Holiday Inn Preston as 8/10! We're very happy to hear that you enjoyed your stay with us. We appreciate your feedback and hope to welcome you at Holiday Inn Preston again soon! Kind regards, Kelsey. Reservations Team Member

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kelsey on 23 Jan 2024
Thank you for taking time to rate your recent experience at Holiday Inn Preston! We're very happy to hear that you enjoyed your stay with us. We do appreciate your feedback and hope to welcome you at Holiday Inn Preston again soon! Kind regards, Kelsey. Reservations Team Member

4/10 Poor

sam

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff were great but the matress didnt offer much support, and the window didn’t shut properly so I was woken up at 7am by howling winds and traffic noise
Stayed 1 night in Dec 2023
Response from Kay on 13 Dec 2023
Thank you for taking the time to feedback on the hotel, I am sorry that you encountered issues during your stay. We aim to ensure that any issues are resolved while the guest is in the hotel and we have a duty manager on every shift to raise any issues with. I have passed on your feedback about the bed and window to our Housekeeping Manager for him to take the necessary action. Kind Regards Kay Meek Revenue Manager

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kay on 13 Dec 2023
Thank you for taking the time to tell us about your recent 8/10 experience at Holiday Inn Preston. Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay MeekRevenue Manager

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stsy
Had a works party in Preston Stsyed at hotel Pleasantly suprised Comforta le v clean rooms and breakfast was excellent Definatwly recommend and stay again
Stayed 1 night in Dec 2023
Response from Kay on 13 Dec 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay MeekRevenue Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kay on 7 Dec 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel Lovely atmosphere Restaurant excellent Bar area comfortable
Stayed 2 nights in Nov 2023
Response from Kay on 7 Dec 2023
Thank you for taking the time to tell us about your recent 5/5 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

10/10 Excellent

Dr Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
verty quiet in the middle of town nice service.
Stayed 1 night in Nov 2023
Response from Kay on 7 Dec 2023
Thank you for taking the time to tell us about your recent 5/5 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kay on 17 Nov 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind Regards Kay MeekRevenue Manager

8/10 Good

Dinesh Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Kay on 17 Nov 2023
Thank you for taking the time to tell us about your recent 8/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind Regards Kay MeekRevenue Manager

8/10 Good

Asif

Stayed 1 night in Oct 2023
Response from Kay on 17 Nov 2023
Thank you for taking the time to tell us about your recent 8/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind Regards Kay MeekRevenue Manager

8/10 Good

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel breakfast was okay
Stayed 1 night in Oct 2023
Response from Kay on 17 Nov 2023
Thank you for taking the time to tell us about your recent 8/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay but see that you found your breakfast to be only okay if you have any further comments I could pass on to the breakfast team please let me know. Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind Regards Kay MeekRevenue Manager

8/10 Good

Jade

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kay on 17 Nov 2023
Thank you for taking the time to tell us about your recent 8/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind Regards Kay MeekRevenue Manager

8/10 Good

DAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Friendly and located well for bus terminal.
very friendly and kind staff. unfortunately even on sixth floor there was a fair amount of road noise and noise transfer between floors. usual holiday inn furnishings and standard breakfast assortment. nice level of comfort for a nights stay. For strangers to the area please note the bus carpark opposite is reasonably priced but will only take coins or app payment.
Stayed 1 night in Oct 2023
Response from Kay on 17 Nov 2023
Thank you for taking the time to tell us about your recent 8/10 experience at Holiday Inn Preston, I am delighted you found our staff friendly and your room comfortable. Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind Regards Kay MeekRevenue Manager

6/10 Okay

Hamad

Stayed 4 nights in Oct 2023

8/10 Good

Derek

Stayed 1 night in Sep 2023
Response from Kay on 17 Nov 2023
Thank you for taking the time to tell us about your recent 8/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind Regards Kay MeekRevenue Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Good place Central and convenient
Stayed 1 night in Sep 2023
Response from Kay on 17 Nov 2023
Thank you for taking the time to tell us about your recent 5/5 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind Regards Kay MeekRevenue Manager

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023
Response from Kay on 17 Nov 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind Regards Kay MeekRevenue Manager

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kay on 1 Sept 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

10/10 Excellent

Sand

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff & rooms
Stayed 1 night in Aug 2023
Response from Kay on 22 Aug 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay MeekRevenue Manager

6/10 Okay

Malcolm

Stayed 1 night in Aug 2023

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff professional and helpful. Breakfast excellent. Dinner was not up to standard.
Stayed 2 nights in Jul 2023
Response from Kay on 22 Aug 2023
Thank you for taking the time to tell us about your recent 5/5 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay MeekRevenue Manager

10/10 Excellent

alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert in Preston
Ideal for a night. Decent size room, quiet, good breakfast. Short walk into town, maybe 15 mins walk to the train station
Stayed 1 night in Aug 2023
Response from Kay on 22 Aug 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay MeekRevenue Manager

10/10 Excellent

Sand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAFF & ROOMS
Stayed 1 night in Aug 2023
Response from Kay on 22 Aug 2023
Thank you for taking the time to tell us about your recent 5/5 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay MeekRevenue Manager

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kay on 18 Jul 2023
Thank you for taking the time to tell us about your recent 8/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

2/10 Terrible

Sheldon

Stayed 1 night in Jul 2023

10/10 Excellent

Jordan

Stayed 1 night in Jul 2023
Response from Kay on 1 Sept 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Loved hotel And tea and breakfast was lovely .staff were fantastic .but what i didnt like was being woken up at 930 am sayin room service banging on my door. It says check out 12 and i had sign on .really spoiled my visit.
Stayed 1 night in Jul 2023
Response from Kay on 18 Jul 2023
Thank you for taking the time to feedback on the hotel , I am sorry that your stay was not to our usual high standard . I have passed on your feedback to our Housekeeping Manager for him to take the necessary action. Kind Regards Kay Meek evenue Manager

10/10 Excellent

Steven

Stayed 1 night in Jun 2023
Response from Kay on 18 Jul 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

10/10 Excellent

Gino

Travelled with partner
Liked: Staff & service, property conditions & facilities
This property is walking distance to the shopping area and close to the bus station which made out travel plans very convenient for day trips. The staff was very friendly, the Breakfast Buffet was great and we had no problems with our stay. We were very happy that our choice to stay was a good one. Thank-you.
Stayed 3 nights in Jun 2023
Response from Kay on 18 Jul 2023
Thank you for taking the time to tell us about your recent 5/5 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night away
Loved everything about this hotel, the room, the staff, the breakfast. Brilliant. We will be back.
Stayed 1 night in Jun 2023
Response from Kay on 27 Jun 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

4/10 Poor

Abdellhak

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jun 2023
Response from Kay on 27 Jun 2023
Thank you for taking the time to feedback on the hotel, I am sorry that we didn't have any rooms available on your preferred floor. We always try to meet Guest requests were possible. Kind Regards Kay Meek Revenue Manager

10/10 Excellent

Jane

Stayed 1 night in Jun 2023
Response from Kay on 16 Jun 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

10/10 Excellent

Philip

Stayed 1 night in May 2023
Response from Kay on 26 May 2023
Thank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2023
Response from Kay on 26 May 2023
Thank you for taking the time to tell us about your recent 4/5 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

6/10 Okay

PETER

Stayed 1 night in Mar 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Kay on 26 Apr 2023
hank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
1 night stay with friends
Stayed 1 night in Mar 2023
Response from Kay on 26 Apr 2023
hank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

6/10 Okay

Katherine

Liked: Cleanliness, staff & service
Mixed review. Good breakfast, good shower, clean room , all good there. Not alot of parking. You're sent to the top level of the neighboring bus station car park with a permit if there is no space in the tiny carpark at the front of the hotel. Main issue is the bed. Very uncomfortable. So hard woke up after a very broken sleep with sore back and shoulders.
Stayed 1 night in Mar 2023
Response from Kay on 5 May 2023
Thank you for taking the time to feedback on the hotel , I am sorry that your stay was not to our usual high standard , we aim to ensure that any issues are resolved while the guest is in the hotel and we have a duty manager on every shift to raise any issues with . I have passed on your feedback about the bed to our Housekeeping Manager for him to take the necessary action. Kind Regards Kay Meek Revenue Manager

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Mar 2023

2/10 Terrible

Jill

Stayed 1 night in Feb 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Kay on 17 Feb 2023
Good Afternoon StevenThank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future. Kind RegardsKay Revenue Manager

10/10 Excellent

Joyce

Stayed 1 night in Jan 2023

10/10 Excellent

Andrew

Stayed 1 night in Jan 2023
Response from Kay on 11 Jan 2023
Hi AndrewThank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.Kind RegardsKay Revenue Manager

10/10 Excellent

JASON

Stayed 1 night in Dec 2022
Response from Kay on 11 Jan 2023
Hi JasonThank you for taking the time to tell us about your recent 10/10 experience at Holiday Inn Preston, I am delighted you enjoyed your stay! Please know that your feedback is extremely valuable to us and we look forward to welcoming you back again in the future.Kind RegardsKayRevenue Manager

10/10 Excellent

Mark

Stayed 1 night in Nov 2022
Response from Holiday Inn Preston on 30 Nov 2022
Thank you for the positive feedback

10/10 Excellent

Gbemisola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous Staff and clean environment.
Stayed 3 nights in Oct 2022
Response from Holiday Inn Preston on 25 Oct 2022
Thank you for taking the time to tell us about your experience at Holiday Inn PrestonPlease know that your feedback is extremely valuable to us and I am delighted you enjoyed your stay with usWe look forward to welcoming you back again soon Kind Regards Michelle Lonsdale General Manager