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Reviews of Motel 6 Billings, MT - North

2 out of 5
Motel 6 Billings, MT - North
5353 Midland Rd, Billings, MT

Reviews

4.8
Rating 10 - Excellent. 94 out of 1001 reviews" "
Rating 8 - Good. 151 out of 1001 reviews" "
Rating 6 - Okay. 175 out of 1001 reviews" "
Rating 4 - Poor. 182 out of 1001 reviews" "
Rating 2 - Terrible. 399 out of 1001 reviews" "

4.8/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Megan

Travelled with family
Disliked: Amenities, property conditions & facilities
Spent one terrifying night in this filthy, non-fuctional, terrifying, place. Did not sleep a wink in fear. Would not use the bedding due to filth. The window had no way to lock it. The shower is moldy and there was no hot water.
Stayed 3 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our window are broken don't have any locks and out door was kicked in by a wonderer
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Emma,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Patrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst place I have ever stayed and I will never stay there ever. the worst customer service. it smelled like weed in the hotel and in the room it was way worse. drywall was coming off the walls.
Response from Brand Experience Team on 11 Apr 2024
Hi Patrick,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

2/10 Terrible

Brad

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I was given was in horrible condition. Many things broken. In the bathroom, bedroom area, sink, window. Was not charged, but the conditiona were terrible
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Brad,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mariah was the nicest front desk person ive ever met and the the room were super clean and comfortable for the situation i was in thank you
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Thomas, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Thomas

Disliked: Staff & service, property conditions & facilities
It is disgusting.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Ramiro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely filtthyyy! Do not stay here. Smells like decomposition in there.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Ramiro,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Emma

Stayed 7 nights in Feb 2024

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property & motel really should be condemned. The city or county Board of Health needs to get involved. We looked at 2 rooms & both had never been cleaned. The pool which looks beautiful in the website, was 1/3 full of green, algaed water. Carpets ripped out, stairs with no carpet. A sad day for Motel 6. We never did stay. It was just as bad as a horror movie.
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Christine, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

8/10 Good

Misty

Disliked: Amenities, property conditions & facilities
Well not many rooms to choose from. The property was dirty
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Misty, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
RUN
Very scary hotel. Smelled of burnt plastic and weed. Walked into our room and saw a cockroach scurry across the table. "Interesting" folk hang around the doors smoking. If it wasn't for the clerk asking if we wanted to look at the room before checking in, we would have wasted $80.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

2/10 Terrible

Dennis

Stayed 1 night in Oct 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had no tv the bathroom ceiling was falling down no light in the bathroom and the tube didnt drain
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Anthony, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Anne

Disliked: Cleanliness, property conditions & facilities
It was an old facility not very well maintained. It did not hav e the microwave that was advertised. We had a reservation for the following Saturday but decided to cancel it and take a Howard Johnson in Gillette WY instead. Much cleaner and a lot cheaper! We will not use Motel 6 in the future unless it is a new facility.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Anne, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt unsafe from start to finish. Not clean. No toilet paper or towels to use. I don’t care that there was no TV, I’m sure it was gone because it was stolen.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi William, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 Okay

Timothy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wanted a place to shower and sleep. It was adequate for that purpose. The room was in need of repair.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Timothy, We appreciate the wonderful rating. Thank you for bringing your concerns to our attention. This will help us to significantly improve our guest experience. Kaur J. #team6

2/10 Terrible

Maya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Jessica

Travelled with partner
Disliked: Amenities
The entire hotel smelled of marijuana and was filthy. No fan in the bathroom, broken TV, broken bathroom light. I could go on and on. Disgusting!!!
Stayed 1 night in Oct 2023

2/10 Terrible

Shannon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t Stay Here Ever
This hotel is disgusting. The room has a strong smell of smoke that permeates everything. The smoke detector and sprinkler have been ripped out. The drapes are stained and damaged. There are layers of dirty grime on the floor. It is in a skanky neighborhood. It is loud from traffic from the freeway and people coming in and out at all hours. Gives Motel 6 a bad name.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 18 Oct 2023
Hi Shannon, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terrible

John, Beverly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! When we checked in the desk person asked if we wanted to look at the room before checking in. I'm grateful for her. The sheets were stained and clearly hadn't been washed. I lifted the mattress and saw bed bugs running. The smell of smoke was so strong my eyes were watering. I've never seen anything so disgusting in my life. If i could give zero stars I would.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 7 Oct 2023
Hi Linda, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Rodric, Helena

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Morris

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
'It can't be that bad!' Wrong. Getting checked in was a mess, they couldn't even make the room keys for another hour (after I paid), no refunds, no change for cash. I will say the staff tried to help as best as they could. I got my key card and someone was already in the room. Finally got a new room, not in good condition but all I needed was a bed and bathroom, so it was good enough. Many things broken and dirty. No locks on doors inside building (torn off). All in all, if you just need a bed they can provide it, as long as you can successfully book a room.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 7 Oct 2023
Hi Morris, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

4/10 Poor

Robert, Vancouver

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is interesting that they told me to check out the room before paying because there are no refunds. The room is ok and the price is cheap, but there were alot of people hanging around and a family might not feel safe. AC was set to 63 in the room so it was cold to start. i just turned it off. Noone on staff was there in the morning. A customer was trying to report that some thefts happened over night. Altogether, I would avoid it. In the morning, off. People talking in the hallpaying because there are no refunds.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 7 Oct 2023
Hi Robert, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

4/10 Poor

Kira

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

John

Stayed 1 night in Sep 2023

2/10 Terrible

Harrison

Stayed 1 night in Sep 2023

8/10 Good

kevin

Stayed 1 night in Sep 2023

2/10 Terrible

Francisco

Business traveller
Disliked: Cleanliness, property conditions & facilities
I cancelled my stay at the Motel the same moment I got there. Room was dirty and feels unsafe.
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 7 Oct 2023
Hi Francisco, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Buckley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No smoke detectors, no tv, no microwave, dirty, noisy neighbors, unsafe parking lot with loiters playing loud music. Very terrible experience.
Stayed 1 night in Sep 2023

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
I was on the main floor. I woke up to water having dripped onto the desk and onto the toilet and surrounding the toilet (not a toilet leak since the seat was also wet). All the floorboards were warped so this isn't a new issue. Mold on the walls in the bathroom.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Jonathan, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terrible

Arcelia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I didn’t stay it was disgusting.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Arcelia, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever!
This Motel 6 is the worst Motel 6 I have ever stayed at. This place would have to be extensively renovated to qualify to accommodate the homeless. I think of Motel 6 as a budget place to stay. It should use some of its budget to repair and maintain the place.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi James, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Chandler

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I only liked the poor employees trying to make best of what they have for a motel. Other than that I wouldn’t even pay $5 to have any of my personal belongings touching anything in this establishment.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Chandler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Donna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Are you kidding me?
This hotel is a dump. Drug house no TV it looks like they were robbed. Don't care cheep but scary. Take it off hotels. Com
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Donna, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You should be ashamed of yourself for having this fleabag hotel on your sight...got there late,the 1 person there was sitting outside filthy ,the room i had reserved was given away the room he put me in was filthy falling apart and dangerous...i walked in from a dark hall to a room where the flooring was buckled tripped on it bruised ribs hurt shoulder hit my head...no tv,no shower curtain or towels...left in the morning...got charged for 1 night,id like that money ;ack...IT WAS DISCUSTING
Stayed 6 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Ronald, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

10/10 Excellent

Margena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good condition!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Margena, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was fiflthy with nonfunctional sinks and exhaust pans. Limited lights.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 26 Sept 2023
Hi Kenneth, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terrible

Shakira

Stayed 1 night in Aug 2023

2/10 Terrible

sharon

Disliked: Cleanliness, property conditions & facilities
Price too high
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 20 Sept 2023
Hi Sharon,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

Jeffrey L.

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

David

Not a good hotel experience
It was the worst experience I've had in a hotel in a long time from the smell of the room which the guy claimed was not a non-smoking room well it smelled horrible to the single towel they gave me which had a toothpick stuck in it good thing I wasn't drying off my face at the time when I found that to the trash in the hallway outside the door to the customers that were screaming and throwing things all hours of the night and the one guy that got sick of listening to his dog in his room so he threw it out in the hallway so we could all share in the screaming. No one from the staff ever came anywhere up to that hallway oh yeah the TV had one channel one. I don't think I need to go on anymore it was crap
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 20 Sept 2023
Hi David,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Julie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing good to say. Room was filthy, trash not emptied, broken/missing fixtures, etc. Did not stay there.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 20 Sept 2023
Hi Julie,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Unacceptable.
Very basic accommodations. The glass in the door and wall at the entrance to the office was very dirty. The outer door was stuck open. The desk clerk was in an old t-shirt and shorts. The carpet in the hall was filthy. The room was clean enough. No breakfast. No microwave or refrigerator in the room. Had to request a blanket for the bed. In other cities I've found Motel 6's that were refurbished, updated and pleasant to stay in, which is why I chose the Motel 6 in Billings. It has evidently been left unchanged, unrepaired, and staffed haphazardly. It's the only hotel in which I've been offered to see the room in case I want to refuse it, with full refund, and told that other guests have refused their rooms. I will not stay at the Billing Motel 6 again.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Sept 2023
Hi Brian, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6