Indoor pool

Reviews of Country Inn & Suites by Radisson, Billings, MT

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 480 out of 1001 reviews" "
Rating 8 - Good. 315 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Stacie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They are doing some remodeling, but right now just run down
Stayed 2 nights in Mar 2024

10/10 Excellent

Randolph

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in close proximity to the MetraPark so walking to and from concerts/events is very easy and convenient. It's also very close to places to eat and a liquor store. But most important is that the staff are all solid folks.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Randolf,Location is one of the most important aspects of taking a trip, so we're glad you could experience all the convenience ours affords our guests. It's also a delight knowing you enjoyed so much about your time with us at Country Inn & Suites by Radisson, Billings, MT, and we look forward to delivering another warm welcome from all of our team the next time your travels point you in our direction.Warm Regards.Stacy CreechGeneral Manager

8/10 Good

jeffrey

Travelled with family
Liked: Cleanliness, staff & service
Just a bit dated. They were doing some remodeling however.
Stayed 1 night in Mar 2024
Response from Stacy, General Manager on 15 Mar 2024
Thank you for taking the time to share your experiece and for choosing Country Inn & Suites, Billings MT.

10/10 Excellent

jonathan, belmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stacy, General Manager on 15 Mar 2024
Thank you for the great review, we are thrilled to see you enjoyed your recent stay at Country Inn & Suites, Billings MT.

6/10 Okay

Sara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was convenient for us as we went to the concert at the metra. The room was dirty and they ran out of breakfast Sunday morning.
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Sara,Thank you for taking a moment to leave a review. We're pleased our convenient location suited your needs well, though we regret that you were not fully satisfied with your experience. Your feedback will be shared with our team to ensure our high standards of cleanliness are met and to seize any opportunity to improve. It was a pleasure having you here, and we wish you safe travels.Warm Regards.Stacy CreechGeneral Manager

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jan 2024
Response from General Manager on 4 Feb 2024
Dear John,Thank you for your high rating. It's a pleasure knowing that our location was just what you were looking for, and we can't wait to welcome you back to Country Inn & Suites by Radisson, Billings, MT the next time you're looking to take advantage of it's convenience.Warm Regards.Stacy CreechGeneral Manager

8/10 Good

Denise

Liked: Cleanliness, amenities, property conditions & facilities
A little pricy !!! Good location
Stayed 1 night in Dec 2023
Response from General Manager on 26 Jan 2024
Dear Denise,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. We set our rates to match similar properties in our area, though we appreciate your feedback in this regard. In the future, we'd love to welcome you back for another fantastic experience; until next time!Warm Regards.Stacy CreechGeneral Manager

4/10 Poor

Ines

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Hotel lobby is under renovations. We have 2 babies and there was no pack n play either. Staff was nice . We were expecting something better for the price we booked the room
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Ines,Thank you for sharing your experience; however, we're sorry to hear that not everything was perfect. While we do not advertise Pack'n'Plays as being something we offer, we do have cribs available upon request. Please know that our team is always willing to address any concerns you might have while you're with us, and we hope to deliver a better overall experience in the future.Warm Regards.Stacy CreechGeneral Manager

4/10 Poor

Ian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Kolter

Disliked: Cleanliness, staff & service, property conditions & facilities
They gave us a room someone was already in and they we’re having computer problems and we waited an hr before we could get our room
Stayed 1 night in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Kolter,We appreciate your feedback and apologize for the inconvenience you experienced with the room assignment due to computer issues during your visit. Rest assured, we will address these concerns to ensure a smoother experience for our guests in the future. We hope you'll consider giving us another chance to provide you with a more positive stay.Warm Regards.Stacy CreechGeneral Manager

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom fan didn't work. Toilet kept running.
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov 2023
Dear Adam,Thank you for sharing your comments with us. We are glad to see that you enjoyed your overall visit. However, we will review your concerns regarding the bathroom fan and toilet. Thank you, and we hope to see you again in the future. Warm Regards.Stacy CreechGeneral Manager

10/10 Excellent

Larry

Stayed 1 night in Nov 2023

8/10 Good

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where we needed to be. Nice place to stay.
Stayed 3 nights in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Beverly,Thank you for reviewing Country Inn & Suites by Radisson, Billings, MT. We're glad our location was convenient for your needs and that you found our place pleasant. We hope to welcome you back soon.Warm Regards.Stacy CreechGeneral Manager

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is within walking distance of 2 food sources. Sense of safety, very good property security.
Stayed 3 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Sharon,We're delighted by your excellent review of Country Inn & Suites by Radisson, Billings, MT! It's great to know our proximity to eateries was enjoyable and that you felt so secure in our property. Many thanks for your kind compliments, and we hope to see you again!Warm Regards.Stacy CreechGeneral Manager

8/10 Good

Dale

Travelled with family, Business traveller
Liked: Staff & service
Nice place and super convenient location for our needs.
Response from General Manager on 23 Oct 2023
Dear Dale,Thank you so much for taking the time to share your thoughts with us. We're thrilled to note that our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Warm Regards.Stacy CreechGeneral Manager

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Our room was dirty. Ground I. Dirt in bathroom threshold. Dust layered on door to the bedroom, furniture is disgusting. Arm chair so work and filth I put towels on it. A lot of money for garbage.
Stayed 4 nights in Oct 2023
Response from General Manager on 22 Oct 2023
Dear Kathy,Thank you for your feedback. We're genuinely disheartened we didn't meet your expectations. We will look into the concerns you've mentioned. Your input is critical for us, as it helps us improve. We hope for an opportunity to offer you a better experience in the future.Warm Regards.Stacy CreechGeneral Manager

10/10 Excellent

Dale

Stayed 1 night in Oct 2023

8/10 Good

Gingermay, Miles City

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a good location but it was easy to hear everything in the hallway, outside the hotel/out front and people in the next room. The bathroom had soap and makeup still covering the sink area. Otherwise, the beds were comfy and location was near the metra which was nice.
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
Thanks for your feedback! We're delighted you found our location convenient and the beds comfortable. However, it's disappointing to learn we didn't fully meet your expectations in terms of noise and cleanliness. Rest assured, your insights will guide improvements. We hope to welcome you back to Country Inn & Suites by Radisson, Billings, MT, for an even better experience.Warm Regards.Stacy CreechGeneral Manager

6/10 Okay

Justine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice! Clean, comfortable bed and great coffee! But the noise from the highway right outside was insane! It was impossible for me to sleep. Very nice hotel but very loud street noise
Stayed 2 nights in Oct 2023
Response from General Manager on 11 Oct 2023
Dear Justine,Thank you for being our guest and for sharing your valuable feedback. While we are happy you enjoyed our clean, comfortable accommodations, we are sorry you had concerns with noise from the highway. For future visits, please let the front desk team know about your room preference and they will do all they can to find a room that better fits your needs. We look forward to welcoming you back and impressing you further.Warm Regards.Stacy CreechGeneral Manager

2/10 Terrible

Sarina

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Staff seemed as they didn’t know what was going on
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
Dear Sarina,Thank you so much for the feedback. It's unfortunate to hear that you didn't have a good time overall. Our team is dedicated to providing the best experience possible, so it's unfortunate to hear that this wasn't reflected during your visit. We will discuss your comments internally and make improvements where necessary. Please consider giving us another chance soon. Warm Regards.Stacy CreechGeneral Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down, not cleaned properly. Old lumpy bedding. E en place he is elevator was not clean, with fingerprints and debri in one corner. We had driven all day and were too tired to complain. But I should have. We left at 6:30 am, no one to be seen in the breakfast room or front desk
Stayed 1 night in Sep 2023
Response from General Manager on 2 Oct 2023
Dear Karla, Thank you for taking the time to leave a review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations and service will be discussed internally to ensure that we are meeting our own high hospitality and cleanliness standards. It is our hope that you will give us another chance to change your perceptions down the line.Warm Regards.Stacy CreechGeneral Manager

4/10 Poor

Troy

Disliked: Cleanliness, property conditions & facilities
floors were extremely dirty in rooms
Stayed 1 night in Sep 2023
Response from General Manager on 29 Sept 2023
Dear Troy,We appreciate your feedback and apologize for the issue you encountered in your room. Please know that this is not the level of service we aim to provide, and we will address this to ensure that our rooms are thoroughly cleaned for all guests. Thank you for bringing this to our attention, and we hope to have the opportunity to improve upon your experience in the future.Warm Regards.Stacy CreechGeneral Manager

8/10 Good

Charles

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is within a very short walk of The Metra, so going to a concert is a breeze! Besides that, the bed was comfy and the staff were all incredibly friendly. I’d definitely stay here again!
Stayed 1 night in Sep 2023
Response from General Manager on 18 Sept 2023
Dear Melissa,Thank you for your excellent review! We're delighted that our hotel's location made attending your concert convenient. It's also wonderful that you found our beds comfortable and our staff courteous. We appreciate your positive feedback and look forward to welcoming you back for another great stay at Country Inn & Suites by Radisson, Billings, MT.Warm Regards.Stacy CreechGeneral Manager

10/10 Excellent

Aletha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough for a one-night stay passing through town, but I wouldn’t want to stay for a long length of time. Be sure you get a room on the back-side of the hotel, not facing the parking lot or street…lots of noise & traffic on the front side. Rooms are comfortable, spacious, and clean. I would also like earlier starts for breakfast on the weekend.
Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug 2023
Dear Jeffrey,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our clean, spacious rooms added to your experience. Thank you for your feedback about noise in some of the rooms and the breakfast hours. We'll keep your comments in mind, and we look forward to seeing you again the next time you're in the area.Warm Regards.Stacy CreechGeneral Manager

6/10 Okay

James

Stayed 2 nights in Aug 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Stayed 2 nights in Aug 2023

10/10 Excellent

Erik, Missoula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Maria, Schaumburg

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room size and 2 King beds. Clean and close to airport. The shower was great too.
Stayed 1 night in Aug 2023
Response from General Manager on 9 Aug 2023
Dear Maria,It was a pleasure to host you at Country Inn & Suites by Radisson, Billings, MT for your recent visit. We are delighted you enjoyed our convenient location, cleanliness, and comfortable accommodations. Our team looks to welcoming you back in the future.Warm Regards.Stacy CreechGeneral Manager

10/10 Excellent

tim

Stayed 1 night in Aug 2023

8/10 Good

Stacie

Liked: Staff & service, property conditions & facilities
Clean comfortable room . Quiet
Stayed 1 night in Jul 2023
Response from General Manager on 2 Aug 2023
Dear Stacie, It was such a pleasure to welcome you to Country Inn & Suites by Radisson, Billings, MT! Receiving recognition for our comfortable accommodations, high standards of cleanliness, and peaceful atmosphere is always appreciated. Thank you for your kind review, and we hope to welcome you back again soon.Warm Regards.Stacy CreechGeneral Manager

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Emily

Stayed 1 night in Jul 2023

2/10 Terrible

Kodi

Travelled with family and small children
Disliked: Property conditions & facilities
The staff was overall great. Property not so much. We got to the hotel at midnight and the front door was locked. Beings I wasn’t checked in yet, I didn’t have a key to get in. I tried everything to trigger the sensor on the door while a line of over 10 people watched me. I felt I was in an unsafe area after that. After waiting 40 minutes to check in, we got to our room with our 2 toddlers. I opened the door and found we were put into a room that was not clean. This room hadn’t had a deep clean in a very long time to have buildup in the tray where the disposable cups go, cleaner sprayed on the door and never wiped off, black handprints and smudges all over the bedding and sheets, hair on the toilet, all over the bathroom floor, and even in the sink. The toilet had someone’s fecal matter around the bottom of it where it meets the tile, and dust/dirt all over the perimeter of the room. The ac unit was full of built up dust and hair, same with the lamp in the corner of the room. The worst part? My 1 year old found a previous guests used flosser on the floor by the bed he was sleeping in. The staff said their hands were tied on refunding or discounting the room as I booked through Expedia. I was offered an apology after cleaning the room myself, my son risking contracting someone else’s mouth diseases, and that all Expedia would do is say “sorry” and move on. I certainly wasn’t requesting a gift certificate for a future stay so I had to contact Expedia to get my partial refund.
Stayed 2 nights in Jul 2023
Response from General Manager on 31 Jul 2023
Dear Kodi,Thank you for your review. We value your feedback and the time you've taken to share. While we're pleased that our hospitable team left a good impression on you, we are distressed that the same cannot be said about our accommodations. Guest feedback is our foremost catalyst for beneficial and effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to serve you and change your perceptions.Warm Regards.Stacy CreechGeneral Manager

8/10 Good

Deborah

Stayed 5 nights in Jul 2023

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean pool/hot tub. Adequate workout room. Great breakfast, although I wish the hours were extended until 10 AM. Nice to always have hot coffee/tea and cookies. Good shower!
Stayed 2 nights in Jul 2023
Response from Stacy, General Manager on 7 Jul 2023
Thank you for the amazing review about our hotel! We are thrilled you were able to experience all of the amenities that we offer!

10/10 Excellent

Cheryl

Stayed 1 night in Jul 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2023
Response from General Manager on 5 Jul 2023
Dear Eric,Our incredible service team is the foundation of every wonderful experience here, and we are so proud they made you feel at home. Stay with us anytime at Country Inn & Suites by Radisson, Billings, MT!Warm Regards.Stacy CreechGeneral Manager

10/10 Excellent

Kari

Travelled with family
The staff was great, breakfast was good, and the hotel was clean. Would stay here again.
Stayed 2 nights in Jun 2023
Response from Stacy, General Manager on 2 Jul 2023
Thank you so much for the great review! We are thrilled our staff went above and beyond for you!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Stacy, General Manager on 30 Jun 2023
Thank you for the great rating!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, shopping and dinner options walkable. Safe & quiet. Clean and in good repair. Good full breakfast. All good.
Stayed 1 night in Jun 2023
Response from General Manager on 18 Jun 2023
Dear Jeffrey,There are plenty of reasons to enjoy a visit to Country Inn & Suites by Radisson, Billings, MT, and we are thrilled to see that our clean accommodations and scrumptious breakfast were a few of yours. Thank you so much for the perfect rating. It would be an honor to welcome you back again soon. Warm Regards.Stacy CreechGeneral Manager

8/10 Good

Paul

Stayed 2 nights in Jun 2023
Response from Stacy, General Manager on 7 Jul 2023
Thank you for the great rating!

8/10 Good

Paul

Stayed 1 night in Jun 2023
Response from Stacy, General Manager on 2 Jul 2023
Thank you for the great rating!

8/10 Good

Dianne

Stayed 1 night in Jun 2023
Response from Stacy, General Manager on 30 Jun 2023
Thank you for the great rating!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was convenient, quiet, and clean. Staff was helpful and courteous.
Stayed 1 night in May 2023
Response from General Manager on 3 Jun 2023
Dear Gary,Thank you for taking a moment to share your excellent review! We are so glad you enjoyed our clean and peaceful accommodations, and we trust you had a restful night's sleep. Should your travels bring you back our way, please choose to stay with us again.Warm Regards.Stacy CreechGeneral Manager

6/10 Okay

Brian

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Stacy, General Manager on 27 May 2023
Thank you for the rating of our hotel.

8/10 Good

Greta

Stayed 1 night in May 2023
Response from Stacy, General Manager on 30 Jun 2023
Thank you for the great rating!