Bed bug problem
I have experienced my worst hotel stay ever at the Big Horn Resort, Billings, MT 59102. Unfortunately, our room was infested with bed bugs. The creatures got out late at night around 2 AM. I saw the first bug on my son's arm while he was asleep. I tried to grab it with a napkin, but it suddenly crawled off his arm down the mattress and got in between the box spring and mattress. Then I saw the second one crawling on the wall near by the mattress. I tried to follow it but it quickly sneaked into the electric outlet on the wall. Probably, the bugs have nested not only in and under the mattress, but also in the electrical conduits where they can use it as a transportation web throughout the hotel rooms. The next thing my wife did was to immediately pack our belongings (hoping that we will not be carrying them home!) while I ran to the reception to inform them of the incident. The receptionist told me that he is the only personnel (!) in the hotel and can not come to check our room because he can not leave his desk for security reasons. Next thing I asked for was a full-refund. He could not do that as well because he had no authorization to process a refund. However, he told that he will inform his manager later in the morning (manager had no phone access during off-hours!). Manager called in the morning and kindly told me that I had a full-refund, excused for the happening and that they will take care of the bugs.