Ratings based on 315 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Late Stop

Posted 07-Mar-2018
Pros: Great room with ample parking and restaurants close by
Location: A pool and water park are located there
Great room with ample parking and restaurants close by
Comment from Hotel Management
13-Mar-2018 by Renee, Hotel Management
Thank you for staying with and for your feedback!!
4 out of 5
by A verified traveller

Posted 16-Jan-2018 on Hotels
Room was comfortable and hot breakfast was good. However, I feel that The Reef tickets should be included in the price of the room.
Comment from Hotel Management
31-Jan-2018 by Renee, Hotel Management
Thank you for staying with us and thank you for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveller from colorado

Awesome waterpark amenities

Posted 04-Jan-2018
Waterpark was a great feature!! Continental breakfast was pretty good.
Comment from Hotel Management
08-Jan-2018 by Renee, Hotel Management
Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveller from Montana

Posted 29-Dec-2017 on Orbitz
Excellent place to stay. Two things to consider. One your breakfast needs a little help. The potatoes and French toast were cold, eggs were dry and flavor less and you could add a waffle machine. Waffle machines are easy clean up and instead of getting cold French toast, you make your own waffle and it is hot. The second thing is the water park. I like the $6 off if your a guest, make it worth more to the guest. Offer something like THE $6 off and a free drink and chips with each ticket. Or a bundle if your staying multiple days. Overall it was very satisfying. Just need a couple of small tweaks. In business we always have room for improvement. Thank you very much.
Comment from Hotel Management
03-Jan-2018 by Renee, Hotel Management
Thank you for your your valuable feedback! Thanks for staying with us!
5 out of 5
by Josh

Posted 07-Dec-2017 on Hotels
The only negative was the bed in my room. Crazy soft and very uneven. The facilities are great for business and their staff is very accustomed to supporting meetings of many sizes. Won't be my last stay at this hotel.
Comment from Hotel Management
13-Dec-2017
Thank you for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveller from Bozeman, MT

Bed bug problem

Posted 01-Dec-2017
I have experienced my worst hotel stay ever at the Big Horn Resort, Billings, MT 59102. Unfortunately, our room was infested with bed bugs. The creatures got out late at night around 2 AM. I saw the first bug on my son's arm while he was asleep. I tried to grab it with a napkin, but it suddenly crawled off his arm down the mattress and got in between the box spring and mattress. Then I saw the second one crawling on the wall near by the mattress. I tried to follow it but it quickly sneaked into the electric outlet on the wall. Probably, the bugs have nested not only in and under the mattress, but also in the electrical conduits where they can use it as a transportation web throughout the hotel rooms. The next thing my wife did was to immediately pack our belongings (hoping that we will not be carrying them home!) while I ran to the reception to inform them of the incident. The receptionist told me that he is the only personnel (!) in the hotel and can not come to check our room because he can not leave his desk for security reasons. Next thing I asked for was a full-refund. He could not do that as well because he had no authorization to process a refund. However, he told that he will inform his manager later in the morning (manager had no phone access during off-hours!). Manager called in the morning and kindly told me that I had a full-refund, excused for the happening and that they will take care of the bugs.
4 out of 5
by Kesha

Posted 26-Nov-2017 on Hotels
Comment from Hotel Management
30-Nov-2017
Thank you for staying with us! We appreciate your feedback.
4 out of 5
by Sandra

Posted 25-Nov-2017 on Hotels
Comment from Hotel Management
30-Nov-2017
Thank you for staying with us! We appreciate your feedback.
5 out of 5
by Julie

Posted 20-Nov-2017 on Hotels
Comment from Hotel Management
30-Nov-2017
Thank you for staying with us! We appreciate your feedback.
5 out of 5
by Precious

Highly recommend

Posted 15-Nov-2017 on Hotels
The service was terrific! Thank you for the early check-in and late check-out. We traveled here with our toddler and the staff was incredibly accommodating!
Comment from Hotel Management
17-Nov-2017
Thank you for staying with us! We appreciate your feedback!