Ratings based on 299 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Oct-2017
Friendly staff. Overall nice hotel. Beds were a little hard for my liking.
Comment from Hotel Management
17-Nov-2017 by Renee, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, close to where I worked.

Posted 30-Sep-2017
I liked the location and the amenities were great. Good value
Comment from Hotel Management
17-Nov-2017 by Renee, Hotel Management
Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveller from Auburn, WA

Family friendly, pay attention to water park hours

Posted 05-Sep-2017
The hotel rooms and family spaces are clean and well maintained. All staff we encountered had great customer service skills and worked very hard to provide a good experience for families-- even the breakfast staff! They had such a big crowd but hustled to keep everything stocked, and were cordial when asked about the next batch of the high demand, delicious French toast! My only complaint is that we didnt know the watermark would be closed Monday. Had we known we would have rearranged our road trip route. The water park was to be a reward for the four kids who traveled 2300 miles in 4 or 5 days. We got there, after about ten hours in the minivan and received this news. The insult to injury was compounded due to the activity pool being closed off due to a loose lily pad chain. The front desk didn't know this, so they were still telling guests that although the park was closed due to a new school hours, the other pools were open. However, it wasn't, and their were no balls to be found. 1) Communicate these hours better to the public and through Expedia as well 2) Communicate with each other within the resort so that the front desk person isn't being set up to disappoint guests. Right now, when returning to Billings, I'm not sure if the resort operates truthfully. I would love to visit again when everything is in full operation, but will be outraged if things happen this way again. 3). It seemed like a full house for Labor Day weekend, open the park for it!
3 out of 5
by Larry

closer attention to carpet cleaning needed

Posted 24-Aug-2017 on Hotels
Room could use a carpet cleaning. May have been fleas or worse because we got a lot of itchy bites...but it's possible they may have happened at the previous hotel, not sure but it interfered with sleep. Good breakfast with fresh scrambled eggs and a really good sausage. Evening desk clerk was almost overwhelmed with answering several phone calls and checking in guests.
4 out of 5
Recommended
for Families
by A verified traveller

Big Horn restort

Posted 23-Aug-2017
Pros: The water slide
Cons: A little more help at the breakfast buffet. Ran out of quite a bit of stuff, but there was a rather large crowd when we were trying to get something
The Desk and cleaning staff were very pleasant and courteous. The room was very clean and comfortable
4 out of 5
Recommended
for Everyone
by A verified traveller

Great

Posted 23-Aug-2017
Everything was great!!! I do wish the water park was open a little later to accommodate the hotel guests alittle more.
2 out of 5
by A verified traveller

Expected better

Posted 23-Aug-2017 on Hotels
Was expecting more since it is a "resort". We thought having the water park there would be a good perk, but the hours are only 10:00am to 7:00pm. So we didn't even get to use it with a one night stay with checkout being at eleven. The walls are thin and the toilet in our room was dirty.
5 out of 5
by A verified traveller

Nice stay on our family vacation

Posted 23-Aug-2017 on Hotels
Lovely stay with my family. Kids enjoyed the Reef which is an indoor water park located next door. Staff were friendly and they made an extra effort to meet our needs. Housekeeping asked if we needed anything and the front desk staff answered all our questions and even had a roll away delivered when our kids decided they didn't want to share a bed after several nights in hotels. Room was spacious and clean, beds comfortable and breakfast was hearty.
4 out of 5
by A verified traveller

Clean and comfortable to a point

Posted 21-Aug-2017 on Hotels
Room was clean and comfortable except for the pullout bed. Very uncomfortable with a thin mattress. You can feel a bar pressing into your torso all night. The king bed was comfortable though.
5 out of 5
Recommended
for Everyone
by A verified traveller from SC

Fun

Posted 19-Aug-2017
Pros: The waterpark
We were there for one night on a cross country trip. The room was clean, the staff was polite and breakfast was good. My kids and I had a blast at the waterpark that's attached, which was the main reason I booked this hotel. It did not disappoint. It was a pleasant stay with the bonus of having a fun waterpark.