Indoor pool
Check availability

Reviews of Big Horn Resort, Ascend Hotel Collection

2.5 out of 5
Big Horn Resort, Ascend Hotel Collection
1801 Majestic Lane, Billings, MT

Reviews

7.8

Good

Rating 10 - Excellent. 349 out of 913 reviews" "
Rating 8 - Good. 289 out of 913 reviews" "
Rating 6 - Okay. 127 out of 913 reviews" "
Rating 4 - Poor. 96 out of 913 reviews" "
Rating 2 - Terrible. 52 out of 913 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Luis

Disliked: Cleanliness, staff & service
Room was dirty and we ask for towels on pir second day and they ware out of them
Stayed 2 nights in Mar 2024
Response from JW on 1 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Sherrie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JW on 25 Mar 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Amenities
I stayed with my family and had the people upstairs bouncing around all night and across the room we had a alarm go off for 3 hours but in all this that happened we were able to get a hold of management and they were able to make it right which was very professional! Thank you
Stayed 2 nights in Mar 2024
Response from JW on 18 Mar 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Poor

Kellie

Travelled with partner
Disliked: Cleanliness, staff & service
The beds more lumpy and worn out, the floors were unkept and dusty, one of the walls had unsightly something maybe feces or vomit on it. I went to use one of the wash cloths and it looked like feces was left behind. I will never waste my money on this property again.
Stayed 1 night in Mar 2024
Response from JW on 18 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Jamie

Disliked: Cleanliness, property conditions & facilities
It was ok but for $215 the floors could be clean and the walls could be insulated. Could hear every footstep and noise in hallway and surrounding rooms. Pool/waterpark is just a glorified city pool. Very loud and not super clean. Kids had fun on the slides.
Stayed 1 night in Mar 2024
Response from JW on 12 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Jessica, Glasgow

Disliked: Property conditions & facilities
Stayed there for the pool and waterslide and it was down when we arrived. Wish we would have know or we would have stayed somewhere else
Stayed 1 night in Feb 2024
Response from JW on 9 Mar 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Aaron

Travelled with family and small children
Beds are very uncomfortable. Staff was great. Hotel was subpar for cleanliness and being up to date
Stayed 3 nights in Feb 2024
Response from JW on 26 Feb 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Delaine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
when my husband pulled the cover back on bed found the duvet was dirty. looked like either blood or feces. the lady at the front desk was very accommodating. she moved us to another rm immediately. do not think we would stay here again.
Stayed 1 night in Feb 2024
Response from JW on 26 Feb 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Tracy

Business traveller, Travelled with partner
Liked: Staff & service
Adequate
Stayed 1 night in Feb 2024
Response from JW on 26 Feb 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Jake R

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
We love the reef and having a hotel attached is great... we just wish it had more clean towels and clean beds.the sheets on both beds were stained.
Stayed 1 night in Feb 2024
Response from JW on 21 Feb 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for three nights. However, I booked 2 queen beds and we got 2 full size beds. Night shift staff kind of grouchy in the morning but everyone else was great.
Stayed 3 nights in Feb 2024
Response from JW on 21 Feb 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

2/10 Terrible

Heidi

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service
I had to call three times in the middle of the night to ask the front desk to tell the people in the room above me to quiet down. They never did. In fact they came down around 2am and yelled down my hallway that they got in trouble for being too loud. I am on a very long road trip and got zero sleep. I chose this motel due to the convenience of the interstate and reviews. I was warned that if I had pets that barked three times in the middle of the night that we would be evicted. My dogs didn’t make one peep but the party above me sounded like elephants stomping and banging and moving furniture around all night. Very disappointed in the staff to remedy this issue after three calls. I will not return.
Stayed 1 night in Feb 2024
Response from JW on 21 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the staff and the guy that was checking me in was extremely friendly. Extremely knowledgeable about his hotel and the things that happen in it. He was very prompt and he knew exactly the right details to tell me. I definitely have never had better customer service than I did with this check-in. I appreciate a good, easy fast checking like that to the point. All the details 😁
Stayed 1 night in Feb 2024
Response from JW on 21 Feb 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Poor

Timothy

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, halls where dirty elevator was dirty, if it wasn’t dirty it was beat up scratched up. The water in bathroom didn’t work right. The dead bolt on door didn’t work. over all was a nice place 20 years ago. Didn’t even have the basic usb charging port for your cell phone. Will not be booking again.
Stayed 1 night in Feb 2024
Response from JW on 12 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos on website are not accurate. Reserved room that showed 2 beds and a fold out couch. Hotel said they dont have couches. Expedia did NOTHING about it. Yet charged me for the upgraded room.
Stayed 1 night in Feb 2024
Response from JW on 12 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and welcoming! There are amazing dining options within walking distance and The Reef indoor water park is Amazing!!!
Stayed 1 night in Jan 2024
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Raquel White

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for 3 nights. It was quiet and the room was nice and large. Very friendly staff.
Stayed 3 nights in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Byron

Disliked: Staff & service, room comfort
Better hotels in Billings
We were put in a room close to the loby, it was very loud at all hours. Tried to get breakfast several times but it was empty each time. When asked for 2 extra towels as there was only 2 in the room, they asked if we were staying another night before giving them to us.
Stayed 2 nights in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Leslie

Stayed 1 night in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay / easy check in and clean rooms
Stayed 1 night in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Poor

Jack

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Kim
This hotel is dirty and holes in the bathrooms and walls. The beds were comfortable, pillows were horrible. Shower were horrible and water barely came out to shower. I was disappointed in this hotel for others told me it was a good o e. For the price of the stay it was not worth it.
Stayed 2 nights in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Poor

Connie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not my cup of tea
This is an older hotel that should be updated. Fairly clean. Mattress is old and not very comfortable. The bath door frame had rust all over it. Staff were very friendly.
Stayed 2 nights in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Poor

Christine

Travelled with family
Disliked: Cleanliness, staff & service
They tell you right away that they don’t do maid service if you stay more than one night. Fine, that seems to be the new norm. They told us to come down and get towels at the front desk when we needed them. When my husband did this, he was treated like it was an inconvenience and he was bothering the front desk person. Breakfast the first day was awesome. There is a very tall gentleman, that was working very hard to keep us all fed, and he was very friendly and cleaned up the place and made sure everything was stocked. The second day by the time we got down to eat at 9:30 there was no food. The people who were eating there were eating cereal, and said that the food had been out for quite a while. I finally went to find someone. There was a young lady on her phone in the back room playing with the plugs in her ears while she was texting her playing games or something on her phone. I let her know that there was no food out there and she SNAPPED at me that breakfast was over in 15 minutes. I told her I didn’t appreciate her being rude to me. I told her the food had been out for a while, and that breakfast was scheduled until 10 AM. She snapped at me that she was the only one there and she doesn’t know what to tell me. It seemed to me that if she wasn’t in the back on her phone for the last 45 minutes to an hour that being short-staffed wouldn’t have mattered. I’ve never been talked to like that before, especially at a hotel…
Stayed 2 nights in Dec 2023
Response from JW on 30 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Kalli

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from JW on 30 Jan 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Amanda

Travelled with family, Travelled with family and small children
My room was okay but the other rooms in my party had dirty sheets and the lamps in one room had open cords so someone could have gotten hurt
Stayed 1 night in Nov 2023
Response from JW on 13 Nov 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from JW on 14 Nov 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked back out of the busy part of the area. The room was clean and comfortable and the staff very friendly!
Stayed 1 night in Nov 2023
Response from JW on 13 Nov 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Miles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was bummed the water park didn't have extended hours otherwise I would have just stayed at the Hilton.
Stayed 1 night in Nov 2023
Response from JW on 13 Nov 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Cedric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kid loved the water park attached!!!!!
Only complaint is the elevators are a bit rickety sounding. Make some strange noises
Stayed 2 nights in Nov 2023
Response from JW on 10 Nov 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Poor

Sharon

Stayed 1 night in Nov 2023
Response from JW on 28 Nov 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

4/10 Poor

Steven

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was hit or miss …
Stayed 2 nights in Nov 2023
Response from JW on 6 Nov 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Steven

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel experience I’ve had in a long time . Rooms stink , staff is awful, tv doesn’t work. Beds aren’t good at all. Other than that the hotel is great ha .
Stayed 1 night in Nov 2023
Response from JW on 2 Nov 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Staff fulfilled our extra requests. Very friendly and helpful
Stayed 2 nights in Oct 2023
Response from JW on 27 Oct 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
We enjoyed our two night stay. The staff was amazing! Breakfast was typical buffet food but it was hot and yummy. Only complaint was it was a little noisy due to kids at the water park. Even that wasn’t overly annoying. Price was lower than others.
Stayed 2 nights in Oct 2023
Response from JW on 23 Oct 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JW on 23 Oct 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Cherie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from JW on 11 Oct 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it!!
One of the worst hotel stays we have ever had. Started with getting the wrong type of room, then we were moved to the worst room in the whole hotel. The breakfast was terrible, the rooms are outdated and bed was very uncomfortable. The pictures of the rooms should be updated to show the reality of what you will be getting.
Stayed 2 nights in Sep 2023
Response from JW on 29 Sept 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

stephanie, BILLINGS

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and very accommodating. Appreciated them tremendously when my plans changed at the spur of the moment.
Stayed 3 nights in Sep 2023
Response from JW on 29 Sept 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grrrrreat for kiddos
Pretty awesome with the young ones. Video games. Indoor water park. Cartoons playing in the food court. Yep. Kiddos love it
Stayed 1 night in Sep 2023
Response from JW on 26 Sept 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Mary Jo

Business traveller, Travelled with partner
Needs updating
Stayed 1 night in Sep 2023
Response from JW on 21 Sept 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Jodi

Liked: Cleanliness
Disliked: Staff & service
Was fairy disappointed to be honest . Hotel was clean but I guess I expected more from the name and the price . First off hotel only had a chair in it - in pictures showed a couch ( so only one person could sit ) had 1 one hanger in closet . Can’t charge anything to your room had to always take cash down . Breakfast had no meats , one day pancakes next biscuits , we stayed at an 80 night hotel the night before and had a way better breakfast so that was disappointing
Stayed 3 nights in Sep 2023
Response from JW on 18 Sept 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from JW on 13 Sept 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

KC

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Property is semi dated and not super clean but fine overall. Much nicer than a lot of other options in Billings.
Stayed 1 night in Sep 2023
Response from JW on 13 Sept 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Robin, Chippewa Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that there is a Tesla SuperCharger onsite. Very friendly and helpful staff. Will definitely stay here again.
Stayed 1 night in Sep 2023
Response from JW on 13 Sept 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Didn’t receive my Expedia reservation but went above and beyond to make it right.
Stayed 1 night in Sep 2023
Response from JW on 11 Sept 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.