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Reviews of Pacific Place Apartments

4 out of 5
Pacific Place Apartments
Cnr Graham St & Golden Four Drive, Bilinga, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 60 out of 150 reviews" "
Rating 8 - Good. 65 out of 150 reviews" "
Rating 6 - Okay. 18 out of 150 reviews" "
Rating 4 - Poor. 5 out of 150 reviews" "
Rating 2 - Terrible. 2 out of 150 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Robyn

Liked: Cleanliness, room comfort
Nice roomy apartment but no water views. Short break
Stayed 3 nights in Jan 2024

10/10 Excellent

Michele

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful area and beach on your doorstep. Beautiful place to stay at and in love with the area. Everything you need close by and a 50 min drive to Byron Bay.
Stayed 4 nights in Jan 2024
Response from Jackie on 18 Jan 2024
Thanks Michele, glad you enjoyed your stay!

10/10 Excellent

Vick

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
property was very clean and tidy outside gardens and pools were very good. dave and his wife at the reception was very kind and helpful..
Stayed 4 nights in Apr 2023
Response from Jackie on 13 Apr 2023
Thanks for your review Vick we enjoyed having you stay and hope we see you again sometime!

10/10 Excellent

Christina Young Sin

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place is perfect for family and property provide everything. But little further to go grocery shopping.
Stayed 3 nights in Apr 2023
Response from Jackie on 11 Apr 2023
Thank you for your review Christina, we enjoyed having you stay with us.

8/10 Good

cassandra

Travelled with family
Liked: Cleanliness, room comfort
It was a great 2 bedroom unit on the third floor. Only thing I would change would be to request a ground floor next time (due to my personal mobility
Stayed 7 nights in Jan 2023
Response from Jackie on 2 Feb 2023
Thanks for your feedback Cassandra, I'm pleased you enjoyed your stay. We look forward to having you stay with us again and we do have a couple of 2 bedroom holiday apartments on the ground floor so would be able to accommodate your request. Hope to see you again soon!

10/10 Excellent

Talib

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly Staff and excellent for Families
Stayed 5 nights in Jan 2023
Response from Jackie on 29 Jan 2023
Thanks so much for your feedback Talib, we are really happy you enjoyed your stay. The kids certainly seemed to love the pool! We hope to see you again soon. Jackie

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed renovation with near beach front location. Lovely quiet beaches nearby. Standard condiments inside apartment were ample reducing the amount of single use purchases. Was impressed at the lack of noise coming from the nearby airport, only noticeably heard 1 plane in 3 days. Only negatives were the main bed is too hard for our liking and lack of restaurants nearby. There are plenty of Uber eats options and a number of nearby surf clubs however. Will definitely be back.
Response from Jackie on 28 Jan 2023
Thank you for your comments Michael, we are pleased you enjoyed your stay with us. We look forward to welcoming you again.

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, amenities
Beautiful apartment, the ocean views were stunning from the balcony. The kids had a great time in the pool, everything you could want in regards to cutlery, plates etc. we all really enjoyed it. Would highly recommend.
Stayed 3 nights in Oct 2022

10/10 Excellent

sharon

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quick response for request for late checkout. Lovely unit.
Stayed 4 nights in Oct 2022
Response from Jackie on 28 Oct 2022
Thanks Sharon, I'm glad you enjoyed your stay, thanks for leaving the place so clean and tidy! Hope to see you again some time.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 4 nights in Sep 2022
Response from Jackie on 29 Sept 2022
Thanks George, was nice to have you stay.

10/10 Excellent

Heidi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
These apartments were fantastic. We were pleasantly surprised at how lovely they were set up. Close to Gold Coast Airport, within walking distance & there are buses to South Boraodbeach & then Trams to Surfers Paradise, Burleigh heads & Helensvale to get buses to the Theme parks.
Stayed 5 nights in Jul 2022
Response from Jackie on 18 Jul 2022
Thanks for your feedback Heidi, we are glad you enjoyed your stay and hope to see you again. Jackie

10/10 Excellent

Rachael

Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay. Great position - so close to the beach and shops, etc.
Stayed 8 nights in Jan 2021
Response from steve on 3 Feb 2021
We are pleased you had a good stay with us. Hope to see you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport (we actually walked there with our bags - its about 1.2km. Handy to beach and a short walk to cafes
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Close to the beach. Friendly staff. Spacious rooms however they could do with a bit of an update
Stayed 5 nights in Jan 2020
Response from D on 3 Feb 2020
Thank you for your review. We are working towards updating all apartments.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach and airport Very quiet reception very helpful
Stayed 3 nights in Nov 2019
Response from Dani on 26 Nov 2019
Thank you for your review. Hope to see you again.

8/10 Good

Julianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Very nice place. A couple of extra sharp knives and larger cutting boards would be useful.
Stayed 2 nights in Nov 2019
Response from Dani on 26 Nov 2019
Thanks for your feedback! We will replace these items.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2019
Response from Dani on 10 Oct 2019
Hello, Thanks for your review. Hope to see you again,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just a really nice place to stay people raning it are geat
Stayed 5 nights in Aug 2019
Response from Dani on 11 Sept 2019
Thanks so much for your review. Hope to see you again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Dani on 11 Sept 2019
Thank you for your review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and close to surfers Paradise.good experience, i would love to visit again.
Stayed 2 nights in Aug 2019
Response from Dani on 15 Aug 2019
Hello, Thanks so much for your review. Glad to hear you enjoyed your stay. Look forward to seeing you again.

6/10 Okay

Graeme

Liked: Cleanliness, staff & service, room comfort
No beach view was disappointing . Airport proximity made the unit pretty noisy , esp early mornings.
Stayed 2 nights in Aug 2019
Response from Dani on 14 Aug 2019
Hi Graeme, Thanks for taking the time to review our property. We have ocean views from some of our apartments however these are often requested weeks or months before date of check in. We are sorry we could not provide you with an apartment with ocean views during your stay. Dani

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean and it just felt good so a big 👍 and checking in nice people
Stayed 2 nights in Jul 2019
Response from Dani on 14 Jul 2019
Thank you for your review. Hope to see you again soon. Dani

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
Stayed 4 nights in Jun 2019
Response from Peter on 26 Jun 2019
Thank you for your feed back.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient - close to airport, car hire and beach.
Stayed 4 nights in Jun 2019
Response from Peter on 26 Jun 2019
Thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Generous apartment, unfortunately a few items are in need of some attention, (loose shelving in the ensuite, noisy fridge, remote missing on the air con) the customer attention was outstanding, which helped enormously.
Stayed 6 nights in Jun 2019
Response from Peter on 12 Jun 2019
Thank you for your feed back. Regards Peter

6/10 Okay

Sau Kuen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Peter on 2 May 2019
Thanks fr your feed back.

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Peter on 30 Apr 2019
Thank you and hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place that worth to come again
We had a happy family vocation there, the area is very harmony, scient, a few minutes walk to the beach, and you can jogging at the beautiful beach path along. We can also enjoy a free car park when stay. It is around 35 mins driving distance to board beach. If you enjoy a silent place that will be a good choice. A small cafe nearby, if you like down town with everything really to buy, it may not be so suitable.
Stayed 2 nights in Mar 2019
Response from Peter on 27 Mar 2019
Thank you for your feed back, we are very pleased you enjoyed your stay with us. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Mar 2019
Response from Peter on 18 Mar 2019
Thank you for your feed back.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Great location. Mike on reception was helpful and friendly. Apartment is looking a bit tired..could do with a major revamp, but was clean.
Stayed 2 nights in Mar 2019
Response from Peter on 18 Mar 2019
Thank you for your feed back.

8/10 Good

Sin Mui

Liked: Staff & service, room comfort
Just stay one night. Overall is ok but a bit pricey as the room is a bit outdated but keeps clean and tidy. Best thing is very near to the airport for taking early flight.
Stayed 1 night in Feb 2019
Response from mike on 8 Mar 2019
Hello Sin Mui, Thank you for taking the time to comment on your recent stay a Pacific Place Apartments unfortunately you will find most apartments on the gold coast is expected to be more in tariff than if you stay 3 or more nights , the room that you were allocated was a large 2 bedroom apartment with just the second bedroom locked off . Regards Pacific Place

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs to review its rating. Upon arrival this apartment looked like it hadn't been cleaned properly in a long time. The amount of dust caked on all the fittings was absolutely disgusting. I had to vacum clean my childrens bedroom after dead bugs and dust caked on the carpet was found. Also door handles and towel railings were falling apart. We kept coping second hand smoke from the neighbours. On the only postive note we didn't get bed bugs....Not worth its 175 dollar per night price tag. Defintely give this property a miss.
Stayed 3 nights in Jan 2019
Response from Peter on 30 Jan 2019
Thank you for your feed back. We have passed this on to our cleaners, put as they say they always vacuum last so not sure what happen. The cleaners have your comments and have gone through the apt to check everything is all good now. Regards Peter

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
So handy to beach . Neat grounds and property . Quiet
Stayed 7 nights in Dec 2018
Response from Peter on 18 Dec 2018
Thank you for your feedback. Pleased you had a great stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great - loved that I could see the beach from my room
Stayed 6 nights in Nov 2018
Response from Peter on 18 Dec 2018
A lot of of our quests love the location, it is so good for family's.

8/10 Good

Greg, Auckland

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with staying there and would stay again and recommend. Close enough to walk to Kirra and Coolangatta and easy enough to bus from
Stayed 5 nights in Nov 2018
Response from Peter on 11 Dec 2018
Hi Greg Thank you for your feed back , and pleased you enjoyed your stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2018
Response from Peter on 20 Dec 2018
Sorry you have not left any information to put respond.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great quiet location. Very comfortable for 6 people to stay
Stayed 2 nights in Nov 2018
Response from Peter on 7 Nov 2018
Thanks for you feedback. pleased you enjoyed your stay.

8/10 Good

Ryan, Brisbane

Liked: Cleanliness, staff & service, room comfort
Very enjoyable apartment right in front on the a beautiful beach during whale migration season
Stayed 4 nights in Sep 2018
Response from Peter on 3 Oct 2018
Hi Ryan Beach front Apt has amazing views all year round. Pleased you enjoyed stay with us.

6/10 Okay

mike, sydney

Liked: Staff & service
Disliked: Cleanliness
Tweed heads getaway
Our stay at Pacific place apartments was ok, the apartment was all we needed and was reasonably close to everything we needed. I think the apartment needs a renovation it’s a bit dated and wasn’t very clean. It is quite noisy being so close to a highway and their was aeroplane noise as well. Also their is no lift which you need to take into consideration if you are elderly or have lots of bags.
Stayed 4 nights in Sep 2018
Response from Peter on 26 Sept 2018
Thank you for your feed back.

8/10 Good

Rick, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and close to beach.
Great weekend getaway place. Away from the main hussle and bustle, but still close enough to everything.
Stayed 2 nights in Aug 2018
Response from Peter on 29 Aug 2018
Hi Rick Thank you for your feed back. Pleased you enjoyed your stay great location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For families who love spending time on the beach
Out of the tourist zone, this unit was comfortable for the kids to relax in, kitchen good to cook meals in and best of all, just across the road from a quiet part of the beach and a footpath up to Kirra. You can hear airport noise however this did not bother us and we were able to walk / bike ride to coffee or ice-cream everyday. We plan to go again.
Stayed 7 nights in Jul 2018
Response from Peter on 25 Jul 2018
Hi Thank you for your feed back and would love to see you again. Regards Peter & Bronwyn

8/10 Good

TC, Perth WA

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Spacious apartment very close to airport. Can see Beach over private houses. Clean and tidy. We stayed in upper apartment which only had stairs, there was no lift so worth considering if to have trouble with stairs. Management was in the office sparingly.
Stayed 5 nights in Jul 2018
Response from Peter on 25 Jul 2018
Thank you for your feed back, we are in a great location I am around the complex and on mobile. Regards Peter & Bronwyn

8/10 Good

Tracy, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was good. Right across the street from the beach. Also across the street from the airport. Sometimes the airplane noise is a little loud, especially at 6:00am. The internet was spotty, not a very strong signal. The unit was spacious. Didn’t know they don’t provide toilet paper and trash bags. I must have missed that info in the discription. Lots to do in the area and easy to get to everything.
Stayed 5 nights in Jul 2018
Response from Peter on 25 Jul 2018
Hi Tracy Thanks for the feed back, Our location is great and we do provide toilet paper and trash bags a starter kit.

8/10 Good

Cee, Sydney

Liked: Staff & service, property conditions & facilities, room comfort
Spacious 2 bedroom in a great location
We chose to stay here because of the location. It was easy to access and having an allocated car spot under the building was great! A 5 minute walk to the beach was nice. Close to nice cafes and local shops. Only negative was some of the strange mask artworks in our apartment.
Stayed 3 nights in Jul 2018
Response from Peter on 25 Jul 2018
Hi Cee Yes our Apts are very spacious and we are in a great location. Shall remove masks.

8/10 Good

Col, Southern Highlands N.S.W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed apartments
The self contained apartments are very close to the beach, the airport and public transport. They are spacious and comfortable. The staff are friendly and helpful.
Stayed 2 nights in Jun 2018
Response from Peter on 10 Jul 2018
Thank you for your feed back, pleased you enjoyed your stay hope to see you again. Regards Peter & bronwyn

6/10 Okay

Trav, NSW

Liked: Cleanliness, property conditions & facilities, room comfort
Very spacious apartment close to beach
Overall a good experience. However issues with wifi and noise from other apartments (tradesman working and party) were let downs. Staff were friendly and helpful and attempted to solve issues.
Stayed 6 nights in Apr 2018
Response from Peter on 25 Apr 2018
Thank you for your feedback

4/10 Poor

Linda F.

Ripped off
I am in Australia. I presumed I was paying in Aussie dollars. However when I checked my bank statement I found I payed US dollars. The place wasn’t worth it. The manager told me when I booked in that even though it was a 2bed apt I could only use 1 bed 1 bathroom. It was on the top floor. 4 flights of stairs from basement. I am over 60 so this was challenging. I won’t book thru VRBO again
Stayed 7 nights in Mar 2018

8/10 Good

Archibald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments in well maintained gardens, pool area was well kept. Apartment utensils could do with updating, however this did not spoil an overall good stay
Stayed 6 nights in Feb 2018
Response from Peter on 25 Apr 2018
Pleased you enjoyed your stay.

10/10 Excellent

michael, victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb accomadation in an idyllic location
Ideal location so close to beach, airport and highway Spacious rooms and very comfortable and quiet
Stayed 11 nights in Jan 2018
Response from Peter on 23 Jan 2018
Hi Michael Thank you for your comments, It is a great Location for families. Pleased you enjoyed your stay with us.