- Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible and not what you expect, Spa fully booked
We booked this hotel as it sold it self as having a spa, spa was apparently all sold out for 2 days and wouldn’t let us use any of the facilities. But we saw locals paying to get in, they make more money out of them as it’s 30€ for them and hotel guests 15€. Really shame as it spoiled our trip because we planned this for my wife’s 30th birthday after 2 very busy days in San Sebastián we needed the spa. And the hotel room we got was terrible really small neglected room and falling apart and the view of the stairs was just something else. All in all don’t waste your money on this because it has spa and there are so many more better hotels around. We feel really gutted we booked this place.