The hotel is very new so I think there are a few teething problems to iron out, the door handle lock wasn’t working, I told the front desk and I was moved to another room within an hour the bed was firm but comfy the shower was good and plenty of hot water.
It was really clean everywhere.the front desk staff along with the manager where all polite friendly and helpful.
Transport into town and the airport are easy there are 2 tram stops a short walk away Basurto and la casilla , they connect with the airport bus at san mames and abando.