- Liked: Cleanliness, staff & service
- Disliked: Amenities
Location was great, right downtown and close to the conference center (5 min walking). The bed was comfortable, there were blackout curtains, and the room was nice and warm. Shower had poor pressure and was rather old, but it worked. My biggest complaint is that I had planned on taking advantage of the fitness center like I always do when I travel, and they don't open the fitness center until 8AM! There's no way for working people to get to use the fitness center. It should really open at 5AM, or just be open 24/7. This was a big disappointment, and I will look elsewhere for my next trip to Bilbao. It's that big of a deal to me. And when I called down to reception to inquire, there was not even an apology, nor a call back from a manager, which I requested. Disappointing. But if you don't care about the fitness center, then yes, this is a win.