Booked the property a week before check-in.
On the day of check-in, received 10 emails in total all very confusing from the property, some cancelling the property reservation, another moving me to another property without out my knowledge and another confirming the existing booking. Their system is poor.
Spoke to the company and 'due to covid 19' I had been moved to another property which they own without my agreement.
I explained my frustration whereby property owners cannot move customers from property to property without agreement, as they overbook their places.
You don't know the alternative property standard/cleanliness / is the room the same / the location might not work etc.
At midday of the check in, I agreed to the alternative accommodation, as to cancel and book another property at late notice would cost a lot of money.
I later received a call from ebookers to cancel my booking but explained I had sorted it with owner so no need to cancel.
Arived at property at 6:45pm and owner cancelled reservation.
Had to book into hotel last minute at additional cost
IT APPEARS THAT THE OWNER OVER BOOKS PROPERTIES AS HE BOOKS PRIVATLY AND THROUGH WEBSITES LIKE THIS, THEN IF ROOMS ARE OVERBOOKED MOVES PEOPLE WITHOUT THEIR SAY SO.
IF YOU BOOK INTO A PREMIER INN, YOU DONT EXPECT TO TURN UP AND THEM TO SAY YOUR ROOM IS NOT AVAILABLE AND THEN MOVE YOU TO ANOTHER HOTEL. THE BOOKING SYSTEM SHOULD SECURE THE ROOM FROM MULTIPLE BOOKINGS.