Very accommodating when Grandaughter came at last minute, upgraded our room and added extra bed for £10.00.
Quick and easy check in and check out. Discovered various anomalies on bill whilst travelling home (didn't check before I paid as didn't have reading glasses) phoned to query and matter dealt with politely and efficiently.
Bad experience when I took very quiet and shy 4 year old Grandaughter for quick swim on Sunday morning, not realising children not allowed till 9.30. Barked at by very rude bunch of elderly swimmers who obviously consider this their own private pool and strongly resent hotel residents! We were in the wrong, but it was genuine mistake, and poor little girl so intimidated by aggressive adults she barely put a toe in water! Quite unnecessary and upsetting.
Traveller from Bury St Edmunds
Built in 1928 The Cooden Beach Leisure Hotel is a privately owned charismatic hotel stunningly located in two acres of …More
Jenny was really welcoming and really helpful, the breakfast was lovely and the room beautifully clean and well furnished. I would have liked a slightly more practical desk to work on as it was really a make up mirror and bureau. However its a lovely house and a welcoming host.
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