Exterior

Reviews of Garden & City Evian Lugrin

Garden & City Evian Lugrin
Chemin de chez Tupin, Lugrin, Haute-Savoie

Reviews

7.6

Good

Rating 10 - Excellent. 115 out of 468 reviews" "
Rating 8 - Good. 201 out of 468 reviews" "
Rating 6 - Okay. 104 out of 468 reviews" "
Rating 4 - Poor. 38 out of 468 reviews" "
Rating 2 - Terrible. 10 out of 468 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
Loved the view from this property overlooking the lake. Would have like air conditioning. A warning to anyone washing their clothes in the on-site laundry. It automatically dispenses soap and even after washing out clothes a few times after it stank of the soap smell very strongly. It gave my wife a headache and eyes watered. We could not believe we could not get that strong soap smell out. My wife almost threw away her clothes that she has washed there. Again don’t use their onsite laundry.
Stayed 2 nights in Sep 2023
Response from Hakim on 19 Sept 2023
We're very sorry for the issues you've encountered during your stayWe've informed the company taking care of the laundry and appropriate measures will be takenWe're glad you like our location and hope to welcome you again

8/10 Good

adrien

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023
Response from Georgiana on 11 Oct 2023
Bonjour,C'est avec grand plaisir que nous avons pris connaissance de votre retour suite à votre séjour dans notre établissement. Aussi, nous tenions à vous remercier pour cette attention, et nous espérons vous accueillir de nouveau dans l'un des établissements du groupe.

6/10 Okay

Mirza

Travelled with group
Great location, but...
Great location, but if you ride a motorbike, be VERY careful coming up to the property as the roads contain hairpins and inclines that are insane, to say the least, if you have a heavy bike. Otherwise, staff were helpful but the apartment was a bit basic, but functional for our limited 2 night stay. Has a pool, with views over the lake/forest
Stayed 2 nights in Jul 2023

8/10 Good

Karen

Liked: Cleanliness, room comfort
Lugrin garden and city hotel, good value
Good value accommodation in beautiful setting on Mountain overlooking Lake Geneva (Lac Leman). Too cold to use pool, would have been good if the overhead cover had been used. We would have swum then. Good location to visit Evian, Lake Annecy and beautiful mountain viewpoints . The bathroom needed the plaster on the walls replacing. Generally needs an uodate but the heating worked very well.
Stayed 4 nights in Sep 2022
Response from La réceptionniste on 27 Sept 2022
Je vous remercie de votre retour. Toute l'équipe et moi espérons vous revoir un jour prochain. Dans l'attente je vous souhaite une excellente journée

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Was a great appartment, well worth the money. It is a little bit of a drive off the beaten path, but worth it in the end.
Stayed 2 nights in Dec 2019
Response from Caroline Gouet, Manager on 9 Dec 2019
Dear Daniel, Thank you for taking the time to share such a valuable review and an excellent rating. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back. Best wishes, Caroline Gouet, Manager

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Pros: the property is based on apartments which has its Own kitchen and private bathroom. it was clean and quite. The location of the property was beautiful and very scenic. Cons: Due to its remote location, mobile signals drops dramatically, though there is Wifi available but it is not very strong at all. If you are checking in after 19:00 when the staff has left the reception, you better make sure to get the right instructions to get to your apartment without any hassle otherwise you may be wondering like me for an hour where to find the keys.
Stayed 1 night in Oct 2019
Response from Caroline Gouet, Manager on 31 Oct 2019
Dear guest, Thank you for sending us your review about your recent stay. It is rewarding to hear that your apartment met your expectations, we are so glad you found our hotel a good place to stay and that you enjoyed our beautiful location. After 19h, the night porter has instructions to give the keys if needed to the apartment. Thank you for the feedback, we will consider it closely for future improvement, your complete satisfaction is our top priority. We look forward to welcoming you back in the future. Best regards, Caroline Gouet, Manager

6/10 Okay

Asraf

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Oct 2019

8/10 Good

sing kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Donna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A bit disappointed .
The position of the property is wonderful over looking lake Geneva, as is the peace and quiet although our personal view was blocked by a hedge as we were given a ground floor apartment. We struggled to understand how our accommodation was classed as superior as it couldn’t have been more ‘basic’. The apartment was much smaller than it appears in the photos and sadly the smell in the toilet lead us to buy a large bottle of cleaning fluid ! The bedding and towels were clean but the mattress covers needed replacing. The fridge had the door shelves missing so useless for storage and no kettle meant all water boiling needed a saucepan. The apartment is in need of up dating.
Stayed 5 nights in Aug 2019
Response from Caroline Gouet, Manager on 5 Sept 2019
Dear Donna, Thank you for sharing your comments. We regret to read that your apartment did not completely meet your expectations. As our reception team is always available to assist in the selection process, please do not hesitate in making us aware of any preferences for your next visit. Best regards, Caroline Gouet, Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Lovely views across the lake. Pool and table tennis were really good and accessible. Studio apartment really needs updating and brought up in standard.
Stayed 1 night in Jul 2019
Response from Caroline Gouet, Manager on 6 Aug 2019
Dear guest, Thank you for taking the time to share your valuable review. While we are thrilled to hear that you enjoyed the view and the hotel's facilities, we regret that your apartment did not meet your expectations. Your comment has been noted. We are always grateful for any suggestions from our recent guests that may help us improve our services. We look forward to welcoming you back in the future. Best regards,. Caroline Gouet, Manager

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy
Great place with a view of the lake and natural wooded areas.
Stayed 1 night in Jun 2019
Response from Caroline Gouet, Manager on 6 Jul 2019
Dear Nick, It’s kind of you to send us this review. We are pleased that you had a lovely experience and enjoyed the beautiful view. We look forward to welcoming you back in the future. Best Regards, Caroline Gouet, Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Caroline Gouet, Manager on 12 Dec 2018
Dear Guest, Thank you for the top rating. We hope to welcome you back. Best wishes,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
The property was very good and the view was stunning but only one thing we didn’t like it was there are no washing equipment in the kitchen we didn’t know as we were new to the place it was hard to find a shop
Stayed 2 nights in Dec 2018
Response from Caroline Gouet, Manager on 12 Dec 2018
Dear Guest, Thank you for taking the time to share your valuable review and the top rating. We are glad that you had a pleasant stay with us and that the residence met your expectations. Regarding the washing, we would like to let you know that we do not supply cleaning products such as sponges and dishwashing liquid, but we do offer "cleaning kit" at 4€ each. Our reception is always available for our guests for any request, such as information on nearby shops or equipment available on the residence. Your comfort is our top priority. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes,

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2018

6/10 Okay

Manfred

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No toaster; great price for modest place
Much smaller than we expected; but price very low. No oven; no toaster. Reception said we could have requested toaster, but they close at 6PM
Stayed 1 night in Jun 2018
Response from Caroline Gouet, Manager on 6 Jul 2018
Dear Manfred, Please accept our thanks for your review. We are delighted to read that you appreciated our excellent value for money. Your remarks have been taken into account. We inform that our reception opening hours are: from September to June, Monday to Saturday: 8am-12am / 3pm-7pm, closed on Sunday. From July to August, it is open every day: 8am-12am / 3pm-8pm. Please note that these hours are posted at the reception, outside. We hope to welcome you back in many more occasions.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little apartment, lovely pool, just what we required for our one night stay
Stayed 1 night in Jun 2018
Response from Caroline Gouet, Manager on 1 Jul 2018
Dear Tracey, Thanks for this nice review. It's our great delight to note you had a gorgeous stay among us and that you enjoyed the comfort of your apartment, equipped with modern amenities for a lovely time. Your mention on our pool is genuinely appreciated. Thanks for your excellent rating. We look forward to welcoming you back again. Best regards. Caroline Gouet, Manager

6/10 Okay

Andrew, Oxford

Liked: Cleanliness, property conditions & facilities
There's a lot of good about Lugrin Park & Suites. It's a beautiful location with tennis courts and an outdoor swimming pool. Loads of parking and modern buildings. So what's wrong? The kitchenette is small and dishwashers are absent in some rooms. Your cooking options are a microwave or an electric hob. Reception is unmanned between 11:30am and 4:00pm, and wireless Internet is a hit and miss affair. I've been here a few times but the managers are not doing anything about the short comings so I can't recommend it.
Stayed 1 night in Jun 2018
Response from Caroline Gouet, Manager on 20 Jun 2018
Dear Andrew, Thank you for your feedback. Thanks for your positive feedback about our modern facilities, notably the outdoor swimming pool. We take good note of your remarks and are sorry our residence was not to your entire satisfaction. Concerning the internet, we recently faced some violent thunderstorms. For information, works are in progress to improve the connection speed. As a reminder, you booked a studio in the main building, while dishwashers are available in chalet apartments only. Here are reception opening hours: from September to June, Monday to Saturday: 8am-12am / 3pm-7pm, closed on Sunday. From July to August, it is open every day: 8am-12am / 3pm-8pm. Please note that these hours are posted at the reception, outside. All the comments are useful to identify the areas that need improvement. Your satisfaction is our priority. We all look forward to seeing you again on a future occasion. Yours sincerely, Caroline Gouet, Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and great space, front desk was kind enough to leave keys for late check in (regular check in available only until 7pm). One downside is you have to clean your apt and discard trash yourself.
Stayed 1 night in May 2018
Response from Caroline Gouet, Manager on 4 Jun 2018
Dear Guest, Thanks for sharing your experience among us. We are grateful for your kind mention of our team. We'll pass on your compliment. Thank you for your mention of the spaciousness and cleanliness of your apartment. We remind that we always inform guests upon arrival that only the kitchen area must be cleaned if used. No other cleaning is needed. We hope to have the opportunity to welcome you soon again. Best regards, Caroline Gouet, Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Caroline Gouet, Manager on 9 Feb 2018
Thank you

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Response from Caroline Gouet, Manager on 9 Feb 2018
Thank you

10/10 Excellent

pradap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities
It was a nice apprtment, nice location,but u need to bring more pillows.

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sh.. hole
To make it short; Don't go anywhere near this place. Reception is only open at breakfast, after that there's no one to help. Pool is closed although they advertise it to be open. Access anywhere is simply impossible without a car due to the areas lack of taxi Servicess and the nearest bus stop is 6miles away. Nearest shop is 40 minutes away, on foot, if you take a short cut through the woods and private gardens, and around 2h if you take the road. As a fact French people don't speak English because they hate England. In this place they hate English even more and refuse to speak it at all. Car hire places in the area make it very hard to get a car as they have only a handful of vehicles usually already gone on hire. And as the only alternative to hire is Geneva which is 3 times more expensive then anywhere else in Europe.

10/10 Excellent

John W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the mountains, overlooking Lake Geneva
We left Geneva after one night because of prices, particularly parking. This was in a beautiful place outside of Montreux. I couldn't believe the rate of $40 for a small but functional two bedroom apartment.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Property doesn't have any shops around it within 7-8 km. The only way get there is if one is driving. Glad that I was.

6/10 Okay

John

Disliked: Room comfort
Would not stay there again.
Overall stay was good but cramped conditions made things uncomfortable. Ventilation shocking unless double outside door next to the bed was left open at all times when in the room. Overall only suitable for those who ski and need a bed for the night. For the money paid I would have expected better. Also wifi fickle and dropped out frequently when online

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad wifi, great area
If you need wifi i would not book this venue. I personaly loved this place. It's relaxing and scenic place, just minutes from the lake(by car). The rooms are average, but for the price, it was better than i anticipated.

10/10 Excellent

Dorota

Liked: Staff & service, property conditions & facilities, room comfort
Lovely place to stay
Lovely place for a family holiday. Friendliness of staff and atmosphere at the 'village' make up for all the little flaws. Kids loved the pool and all the surroundings, tennis court, table tennis and badminton courts are free and equipment available for a small charge. We would recommend to book a chalet- superior room than a standard room that is located in main building. Chalets have separate entrances, balconies or tarasses depending on the floor. Lake Leman is close by, Evian village with its train- funiculaire, that runs up the hill for free is a great idea for a day trip. And on 15 August there are fireworks over the lake, apparently spectacular!

4/10 Poor

Lorraine

Disliked: Room comfort
We travelled to watch out son competing in the Wotld chamionships, Internet connection was vital when looking to book accommodation so review results/replay of each day. Unfortunately wifi wasn't working and no signal so we had to pay to eat out so we could have vital internet connection. The bathroom was mouldy so not very nice. Pool was nice but not open until 10am so unable to use it.

10/10 Excellent

Kashif, nuremberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family fun
We thoroughly enjoyed our stay at Parks and Suites. Highly recommended for family vacation or transit stop

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very peaceful.
The location was beautiful, nice view of the lake. Tranquil setting. Loved being so close to nature. Though the free wireless only worked in some area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Liam, Manchester

Disliked: Staff & service, property conditions & facilities
Not as advertised.
Disappointed with the facilities. Pool was not open. Gym is tiny. No wifi or none that worked, which seems to be a problem according to reviews. We needed the wifi for work purposes and had to go into Evian to find internet access. The chalet is basic. Mould in the bathroom. Looks like it is well worn with age. For the price we feel unhappy as none of the facilities advertised were available. Location is scenic in the mountain but no view of the lake due to trees.

10/10 Excellent

samy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Great size space for the five of us, to include balcony which we stored our snowboard gear. Wish the unit had an oven.

8/10 Good

Norman

Liked: Cleanliness, staff & service, room comfort
Mountain resort very rustic but beware of icy walk
Very pleasant although getting to room was treacherous as walkway was slippery because of ice and it was on an incline with no steps or handrails. View of Lake Geneva was breathtaking.

6/10 Okay

Hal, Atlanta, GA

Liked: Cleanliness, staff & service, room comfort
Nice hotel if a little far from everything.
Nice studio appartment, however had no cell reception and their internet is atrociously slow/doesn't work at all half of the time. The front desk had no idea how any of it worked and just shrugged their shoulders (I work in IT so I understood what was going on). Their need to overhaul their network especially since neither myself or my wife could get data reception.

6/10 Okay

Sophie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Martins, Worthing

Liked: Staff & service, property conditions & facilities
Great place
Stayed for a week, good location if you have a car - hour drive to Geneva and the same to Montreux.(no need for swiss motorway vignette - road tax as it is possible to avoid going on payed roads to get to these destinations). Can easily get a train from Montreux to do a Swiss Alp sight watching tour. (~£75 return ticket and 3,5 hours to Interlaken Ost). 2 miles to Evian and around 30 mins to sand beach - Excenevex - lovely beach with parking, and various manual water transports to rent and have fun with. Clear, clean and warm water. Quiet location with self catering flats for competitive prices. Bring your kettle and coffe filters. Mind that check in starts after 16-00. Easy o find if you have a navigator and typed in the street name, if driving. Mind the sharp road bends when aproaching the hotel.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good
No problems and helpful staff. We booked in late so they left keys and info in a safe next to reception office. Lovely village, brilliant for a budget stay.

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice Accomodation just outside Evian
Nice accommodation. We had a 1 Bedroom apartment was large and spacious it was clean but basic. The pool was lovely. Only downside was no air conditioning and wifi strength was poor. the Park & Suites is quite high up the hill and not easy to find even with sat nav as the street name is not recognised, we had to stop and ask where it was after some time trying to find it.

6/10 Okay

Douglas, Leicester UK

Disliked: Cleanliness, staff & service, property conditions & facilities
Business trip with family.
Booked chalet apartment that was a good size but unfortunately very smelly. Obviously not been used or aired for some time. A lot of cobwebs too. Nice place just lacking a few extras.

10/10 Excellent

Kathryn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything but out of the bustle
If you have a car this is a great quiet place to stay, oit of town a bit but above Lac Leman. Pool, tennis court, fitness room all excellent

8/10 Good

Loh Tze Wei, Singapore

Liked: Staff & service, room comfort
Disliked: Cleanliness
Winter Getaway ...
Definitely requires a car (free parking) Thollon Ski Lift is a few km away and supermarkets are available (a few kms drive down (lugrin or evian) or up (thollon) This place is great for kids who love to build snowmans or toboggan (a few slopes available - esp the one outside the front desk building) Internet is always available but slow during peak hours (6-10pm) - not as bad as it was reviewed previously Cleanliness wise depends on individual preference Do note that there is no daily cleaning services Recommendation - definitely a yes Recommended places to go in the vicinity - CORA (there is a HUGE supermarket, hardware shop, sports outlet, feu vert (if you need snow chains you can get it here), etc

8/10 Good

Chantal, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nature & Calm
The lady at the reception was kind enough to wait for us a few more minutes. The appartment was really nice only lacking basics to clean dishes. We had a great view on the lake.

10/10 Excellent

Keith, Leysin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Great
We have stayed here many times and love it,a few things have changed because of idiots that like to ruin things for others i.e. BBQ`s we always took one, but because of teenagers causing fires you can only use Electric ones now...but thank you to the girls in Reception who looked after us and we thank them very much.The swimming pool was closed that was september the 20th that was fair but the sun was out and was a great day anyway we love this place because it is so relaxed and out of the way,If you are English or not French take a laptop or tablet for a bit of T.V,can be a bit dull if you have no entertainment.Other than that have fun take a TomTom.

8/10 Good

michael, vancouver

Liked: Cleanliness, staff & service, room comfort
Nice property
The property is a little out of the main way, up on the hills and a little hard to find. I would recommend it to people that like a family vacation out in the nature.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We were unlucky enough to get really bad weather, would have been lovely in good weather

2/10 Terrible

disappointed traveler, Germany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Misleading advertising
The ad says "on a lake." Actually 5+ km from the lake. VERY hard to find.The ad says "multilingual staff." Actually NO staff available. It was not until we had made the online non-refundable payment that we were told the reception is not open on Sundays. We could get no help with burned out light bulbs. The ad says "free Wi-Fi available." Actually with NO reception staff available we couldn't find the password. Nothing in the literature told us where to find the password. This is a beautiful quiet place to stay if you want to retreat for several days, but don't expect service.

8/10 Good

jobean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort