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Reviews of Hyatt Regency Bethesda

4 out of 5
Hyatt Regency Bethesda
1 Bethesda Metro Ctr, 7400 Wisconsin Ave, Bethesda, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 653 out of 1076 reviews" "
Rating 8 - Good. 252 out of 1076 reviews" "
Rating 6 - Okay. 85 out of 1076 reviews" "
Rating 4 - Poor. 46 out of 1076 reviews" "
Rating 2 - Terrible. 40 out of 1076 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the thriving city of Bethesda… one of the better properties we have stayed in. I enjoyed the ambiance and the surroundings as well. Safe and quiet atmosphere with an awesome steakhouse inside as well as a Starbucks. We definitely will stay again and recommend!
Stayed 3 nights in Mar 2024
Response from Sama Mohamed on 28 Mar 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

8/10 Good

Varinia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sama Mohamed on 25 Mar 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

2/10 Terrible

YUNFAN

Travelled with family and small children
Liked: Amenities
i found a female sanitary product in the drawer, which is totally unacceptable
Stayed 1 night in Mar 2024
Response from Alex G on 24 Mar 2024
Good Afternoon Mrs. Yunfan, thank you for your feedback. We apologize for the inconveniences you endured on your arrival. We hope to welcome you back & provide the service you were looking for. Kindest Regards

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk were not the friendliest folks
Stayed 2 nights in Mar 2024
Response from Sama Mohamed on 22 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff
Stayed 2 nights in Mar 2024
Response from Sama Mohamed on 22 Mar 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Parking is an adventure but is out of elements. No room servicing for the three nights. First time I've not had at least a continental breakfast or coffee comped at a hotel. Bathroom door fit poorly. AC was uncomfortably located.
Stayed 3 nights in Mar 2024
Response from Saifur Rahman on 20 Mar 2024
Dear Mr. Michael, we sincerely apologize for the inconveniences you experienced during your stay at the Hyatt Regency Bethesda. Your feedback regarding parking, room servicing, breakfast, and amenities is invaluable to us, and we regret falling short of your expectations.Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.

4/10 Poor

Teshara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex G on 20 Mar 2024
Good Evening Mrs. Teshara, thank you for your feedback. My apologies for the inconveniences you endured. We hope to welcome you back & provide the service you were initially looking for. Kindest Regards

8/10 Good

Uwem

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Was not happy about being left to check in at 4pm when I arrived from out of state about 10:30.
Stayed 3 nights in Mar 2024
Response from Alex G on 20 Mar 2024
Good Afternoon Mr. Uwem, thank you for your feedback. My apologies for the inconveniences you endured during your stay. We hope to welcome you back soon and provide the experience you were looking for. Kindest Regards

8/10 Good

ARMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is very expensive
Stayed 1 night in Mar 2024
Response from Alex G on 24 Mar 2024
Good Afternoon Mr. Armond, thank you for your feedback. We apologize for the inconveniences you endured on your arrival. We hope to welcome you back & provide the service you were looking for. Kindest Regards

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex G on 17 Mar 2024
Good Evening Mrs. Cassidy, thank you for your high score. We hope to welcome you back and provide the same exceptional level of service. Kindest Regards

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a great stay will stay again!
Stayed 2 nights in Feb 2024
Response from Alex G on 15 Mar 2024
Good Afternoon Mrs. Renee, thank you for your feedback. Looking forward welcoming you back to our property soon. Kindest Regards

4/10 Poor

Harper

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alex G on 13 Mar 2024
Good Evening Mrs. Harper, thank you for feedback. Our apologies the experience you had with us fell short of your expectations. We hope to welcome you back & provide the service you were looking for.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro to dc
Stayed 5 nights in Mar 2024
Response from Alex G on 12 Mar 2024
Good Afternoon Mr. Robert, thank you very much for your feedback. We look forward welcoming you back soon. Kindest Regards

10/10 Excellent

Timika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros Very nice rooms. My only complaint was parking. $45 a day valet with in and out privileges, self park you have to pay $15 each time you exit and come back or I think it was $25 if you park and do not leave until you check out. I may be a couple dollars off but fir sure valet is $45
Stayed 2 nights in Feb 2024
Response from Sama Mohamed on 12 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Chai Pung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very friendly.
Stayed 10 nights in Feb 2024
Response from Sama Mohamed on 7 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Konnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my favorite property so far in the Bethesda area
Stayed 2 nights in Mar 2024
Response from Sama Mohamed on 4 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Reginal

Liked: Cleanliness, staff & service, property conditions & facilities
Verry nice 😊
Stayed 2 nights in Feb 2024
Response from Sama Mohamed on 4 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alex G on 29 Feb 2024
Good Evening Mrs. Ann, thank you very much for your feedback. Looking forward welcoming you back soon. Kindest Regards

8/10 Good

Marquis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony was very nice.
Stayed 1 night in Feb 2024
Response from Alex G on 28 Feb 2024
Good Evening Mr. Marquis, thank you for your feedback. We hope to welcome you back & provide a more delightful experience to you. Kindest Regards

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of nearby dining options, hotel right on top of Bethesda Metro station
Stayed 2 nights in Feb 2024
Response from Sama Mohamed on 28 Feb 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excellent

Tess

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Overall good. Happy to see Keurig in room but it didn't work. Staff far from pro active in regards to noise.
Stayed 3 nights in Feb 2024
Response from Alex G on 26 Feb 2024
Good Afternoon Mr. Paul, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

10/10 Excellent

Prashant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Alex G on 26 Feb 2024
Good Afternoon Mr. Prashant, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

8/10 Good

Dilip

Stayed 3 nights in Jan 2024
Response from Alex G on 26 Feb 2024
Good Afternoon Mr. Dilip, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

10/10 Excellent

Gurbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay…
Stayed 2 nights in Feb 2024
Response from Alex G on 25 Feb 2024
Good Afternoon Mr. Gurbir, thank you for your message. We are happy to read that you enjoyed your stay with us. We hope to welcome you back soon. Kindest Regards

8/10 Good

Capriccia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alex G on 23 Feb 2024
Good Evening, thank you for your feedback. We hope to welcome you back soon & provide the same delightful experience. Kindest Regards

4/10 Poor

Kishera

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Alex G on 20 Feb 2024
Good Afternoon Mrs.Kishera, thank you for your feedback. We apologize for the inconvenience regarding your stay. We hope to welcome you back and provide the service you were looking for. Kindest Regards

6/10 Okay

Carol, Wheaton

Travelled with group
Disliked: Staff & service, amenities
Not a nice experience to be honest When arriving at property they ask for a 100$ accident fee per day Parking was not included and way too expensive 26$ per night Fire alarm went off suddenly at 1pm the last day They just charge my card again for the fee in a total of 400$ for 2 nights dissatisfied and disappointed
Stayed 2 nights in Feb 2024
Response from Alex G on 20 Feb 2024
Good Afternoon Mrs. Carol, thank you for your message. We apologize for the inconveniences regarding your stay. We will ensure to address your concerns with our front office team. We appreciate your feedback and hope to do better on your next visit. Kindest Regards

10/10 Excellent

Nelson

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was awesone
Stayed 1 night in Feb 2024
Response from Alex G on 20 Feb 2024
Good Afternoon Mr. Nelson, thank you for your feedback. We hope to welcome you back and provide the same perfect experience for you. Kindest Regards

10/10 Excellent

Ana

Travelled with partner
Liked: Amenities
Is very clean
Stayed 1 night in Feb 2024
Response from Alex G on 20 Feb 2024
Good Afternoon Mrs. Ana, thank you for your feedback. We hope to welcome you back and provide the same perfect experience for you. Kindest Regards

10/10 Excellent

Yun, Chapel Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff. spacious room.
Stayed 1 night in Jan 2024
Response from Alex G on 17 Feb 2024
Good Evening Mrs. Yun, thank you for your feedback. We hope to welcome you soon. Kindest Regards

10/10 Excellent

Ebonee

Stayed 1 night in Feb 2024
Response from Alex G on 20 Mar 2024
Good Afternoon Mr. Ebonee, thank you for your feedback. We hope to welcome you back soon and continue to provide the excellent service you had. Kindest Regards

8/10 Good

LASHONDIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, Very clean. I only had one minor issue. The ice machine onthe 5th floor was broken.
Stayed 1 night in Feb 2024
Response from Alex G on 16 Feb 2024
Good Afternoon, thank you very much for your feedback. Our apologies for the inconvenience with the ice machine, we hope to welcome you back to our property soon. Kindest Regards

10/10 Excellent

woubamlak

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 2 nights in Feb 2024
Response from Alex G on 23 Feb 2024
Good Evening, thank you for your feedback. We hope to welcome you back soon & provide the same delightful experience. Kindest Regards

10/10 Excellent

Thena, Peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to American University. Close to public transportation.
Stayed 2 nights in Feb 2024
Response from Alex G on 13 Feb 2024
Good Afternoon Mrs. Thena, thank you for your feedback. We look forward welcoming you back soon and providing another wonderful experience for you.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex G on 13 Feb 2024
Good Afternoon Mrs. Crystal, thank you very much for your feedback. We are glad that you thoroughly enjoyed your stay & look forward welcoming you back to our property soon. Kindest Regards

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
What I like the most is how accommodating and professional the staff were.
Stayed 1 night in Feb 2024
Response from Alex G on 5 Feb 2024
Good Morning Mrs. Monica thank you for your wonderful review. We hope to welcome back to our property soon. Kindest Regards

2/10 Terrible

Nichollette

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay. Services are not as advertised. The hotel is dirty & staff are incompetent. I had multiple issues every other day there. When I complained about not receiving a refund that they were supposed to process a month and a half ago, they called the police on me for no reason at all. I complained about a refund & they lied & said that I was a threat to the property & I was being violent. I never ever EVER was violent, I wasn’t ever even rude. The management is weird, rude, & this is not a safe place. Housekeepers entered my room without knocking multiple times.
Stayed 1 night in Jan 2024
Response from Alex G on 7 Feb 2024
Good Afternoon Mrs. Roberson, thank you for your message. My apologies for the inconveniences you have endured during your stay. We will ensure to address your concerns with the respective staff. Kindest Regards

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a room with a king bed. When I got to the hotel they told me they had no more long hrs rooms and offered me two queen beds. That's ok, but not what I reserved. The desk also asked me if I wanted a bath or shower room. I asked for shower, but then they said they had only bath rooms. Not very organized is say. Shouldn't be selling or offering something you can't deliver.
Stayed 1 night in Feb 2024
Response from Alex G on 5 Feb 2024
Good Morning Mr. Richard, thank you for your message. We apologize for the inconvenience of placing you in a room with no stand in shower. We ensure to address your concerns with front desk to ensure all information is communicated precisely. We hope to welcome you back & provide the experience you were looking for. Kindest Regards

8/10 Good

Nina

Business traveller
Liked: Cleanliness, staff & service, amenities
Could you please provide me a receipt for my stay at Hyatt for two days. I didn't find it in earlier correspondence. I need it urgently to submit it to Lufthansa for compensation for a cancelled fight. The stay was good, but for some reason the hotel doesn't provide bathrobes, slippers and no good place for breakfast in the hotel as it's practiced everywhere in the world even in no-star hotels.
Stayed 2 nights in Jan 2024
Response from Alex G on 5 Feb 2024
Good Morning Nina, thank you for staying with us. We hope to welcome you back soon. Please give us a call when you have a chance so we can arrange sending that invoice to you. We look forward welcoming you back to our property soon. Kindest Regards

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex G on 5 Feb 2024
Good Morning Mr. Bruce, thank you for staying with us. We look forward to seeing you soon and delivering higher caliber of service. Kindest Regards

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was convenient
Stayed 1 night in Jan 2024
Response from Alex G on 1 Feb 2024
Good Afternoon Mr. Ronald, thank you for your feedback. We look forward seeing you soon. Kindest Regards

10/10 Excellent

Roshine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great!!
Stayed 2 nights in Jan 2024
Response from Alex G on 31 Jan 2024
Good Evening Roshine, thank you for your wonderful feedback. We look forward seeing welcoming you back soon. Kindest Regards

10/10 Excellent

Elexus

Liked: Staff & service, property conditions & facilities
I enjoyed my stay at the Hyatt! Love the location. I will be back.
Stayed 2 nights in Jan 2024
Response from Alex G on 31 Jan 2024
Good Evening Elexus, thank you for your wonderful feedback. We look forward seeing welcoming you back soon. Kindest Regards

8/10 Good

Harold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was a bit difficult and there were limited food options. Overall it was a comfortable but short stay
Stayed 1 night in Jan 2024
Response from Alex G on 31 Jan 2024
Good Evening Harold, thank you for staying with us. We apologize for the parking experience & the limited dining outlets. We hope to welcome you back and provide you with the best experience possible. Kindest Regards

4/10 Poor

Raul

Business traveller
Liked: Staff & service
Room wasn’t cleaned thru …. Dirty sheets and trash in in corners of room
Stayed 3 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Raul, we regret to hear that your room didn't meet your cleanliness expectations. It's paramount that all our patrons find their spaces tidy and comfortable. Your feedback is important to us and will be shared with our housekeeping team members for further review. We hope you will consider giving us another opportunity to serve you better.Amit VermaGeneral Manager

10/10 Excellent

alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay if you’re visiting Washington DC
Response from Alex G on 28 Jan 2024
Good Afternoon Mr. Alberto, thank you very much for your feedback. Happy to read it was a perfect stay & we look forward welcoming you back soon. Kindest Regards

8/10 Good

Maribel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty much we like everything about the hotel, except that our bed sheets were not replaced. Hey but it was good enough!!
Stayed 2 nights in Jan 2024
Response from Alex G on 27 Jan 2024
Good Afternoon Mrs. Maribel, thank you for your feedback. Happy to read your stay went well, apologies for the sheets not being changed. Hope to welcome you back and provide a better stay. Kindest Regards

10/10 Excellent

Thomas, Lusby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Professional and attentive staff.
Stayed 2 nights in Jan 2024
Response from Alex G on 27 Jan 2024
Good Morning Mr. Thomas, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

8/10 Good

Riitta, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Parking garage under renovation and hard to maneuver.
Stayed 2 nights in Jan 2024
Response from Sama Mohamed on 24 Jan 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. Thank you for your feedback . Though, we are separate businesses, we are going to inform them of your feedback for a smoother experience.