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Reviews of Arc-en-Ciel Gstaad

4 out of 5
Arc-en-Ciel Gstaad
Egglistrasse 24, Gstaad, Saanen, BE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 121 out of 162 reviews" "
Rating 8 - Good. 33 out of 162 reviews" "
Rating 6 - Okay. 7 out of 162 reviews" "
Rating 4 - Poor. 0 out of 162 reviews" "
Rating 2 - Terrible. 1 out of 162 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrejs

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I’ve ever stayed at. Quiet, rooms are large, staff are accommodating, fantastic breakfast, great restaurant. Would highly recommend
Stayed 3 nights in Apr 2024
Response from Amina Matti on 23 Apr 2024
Thank you very much for your compliments! We are very pleased that you enjoyed your stay with us and that you liked the restaurant.We are happy to pass on your compliments to our team.

10/10 Excellent

Roberto, Lucerne (Switzerland)

Travelled with partner
The hotel is very charmant. Clean, elegant and next to the cable car.
Stayed 1 night in Mar 2024
Response from Amina Matti on 12 Mar 2024
Dear Roberto, Thank you very much for your compliments! We are very pleased that you enjoyed your stay with us.Best regards, Matti family

10/10 Excellent

Birendra, Jamesville

Travelled with family and small children
Liked: Amenities
The staffs were very nice and friendly. They upgraded our room for free. The view from hotel room was stunning. Restaurant has fresh and delicious food.
Stayed 1 night in Aug 2023
Response from Amina Matti on 10 Aug 2023
Thank you for choosing the Arc-en-ciel for your stay in Gstaad. We are very pleased that you felt comfortable with us and that you enjoyed our food and ambience . We are happy to pass on the compliments to our team, which is a great motivation! We would be happy to welcome you again soon and wish you a wonderful time until then, Amina Matti & Family

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! Great value for money in Gstaad!
Stayed 1 night in Aug 2023
Response from Amina Matti on 10 Aug 2023
Thank you very much for your visit and the kind review!We would be pleased to welcome you again!Sunny greetings from Gstaad, Amina Matti & family

10/10 Excellent

Dr and Mrs. Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. It was a marvellous experience.
Stayed 14 nights in Jul 2023
Response from Amina Matti on 10 Aug 2023
Thank you very much for your kind review! We are very happy that you felt so comfortable with us.We would be happy to host you again soon.Warm regards from Gstaad, Amina Matti

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and friendly. Lots of fun activities for children. Restaurant was convenient and the food was good.
Stayed 1 night in Jul 2023
Response from Amina Matti on 10 Aug 2023
Dear David,Thank you very much for your great review.We are pleased that you enjoyed the restaurant and also our activities for the children.We would be pleased to welcome you and your family again!Sunny greetings from Gstaad, Amina Matti & family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Stay!
Great stay! Everything was well organized, staff was helpful and accommodating, facilities and room were a delight. Very clean and comfortable room - loved the pillows, and first time we’ve ever seen them fluffed up to resemble mountain tops. Innovative! The hotel pick up at the train station was invaluable, as the hotel itself is a ways off from downtown - but the location added to having a quiet and peaceful stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Charalampos

Stayed 3 nights in Apr 2023

10/10 Excellent

hamid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great service, good food and friendly.

10/10 Excellent

Hernan

Stayed 1 night in Sep 2022

10/10 Excellent

Ishita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the property. Location is great - walkable to the centre but also a bus service hourly which can take you to town and also to Glacier 3000. The food from the restaurant is amazing - some dishes are the best I have ever had (considering I can fault dishes very easily). My toddler totally loved the indoor and outdoor play area. The staff are fabulous and welcoming - they would cater to all requests immediately and are very accommodating!! Thank you. We look forward to visiting again! Regards, Ishita.
Stayed 2 nights in Jun 2022
Response from Amina Matti on 11 Jun 2022
Dear Ishita Thank you very much for your compliments! We are very pleased that you and your toddler enjoyed thestay with us and that you liked the restaurant. We are happy to pass on your compliments to our team. We hope to welcome you soon again! Best regards from Gstaad, Amina Matti & Family

10/10 Excellent

Stefano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Arc-en-ciel! The property is very clean and nicely furnished. The location is great and we enjoyed a wonderful view on the surrounding mountains. We appreciated the facilities for kids and the family-friendly atmosphere. The staff has been very helpful and friendly. We definitely recommend this property!
Stayed 2 nights in Jun 2022
Response from Amina Matti on 11 Jun 2022
Thank you very much for your kind review! We are very happy that you felt so comfortable with us and that our staff was able to help. We would be grateful to host you again soon! Warm regards from the Arc-en-ciel, Amina Matti

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
We stayed in Gstaad for five nights before spending a few more in Zurich. We absolutely loved our time in Gstaad. We came for the skiing and we will certainly be back. The staff at the hotel were so friendly and accommodating. It was also a surprise, but highly pleasant that the ski rentals for my wife and I were included in the cost of the stay and the ski shop is right across the street. This hotel is perfectly located at the base of the Eggli lift giving access to this half of the mountain. The other half is a short train/taxi away. The hotel is also walking distance to numerous restaurants and shops. We had an amazing time and we will be back!
Stayed 4 nights in Jan 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
January 2022
We had a fantastic time at the hotel and where looked after amazingly well by all the staff. We would definitely visit again.
Lovely fireplace in the room.
Stayed 5 nights in Jan 2022

10/10 Excellent

Anda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Located next to eggli lift, so very close and convenient for skiing. Not sure if always but the ski rental at Alfred’s (across the road) was included in the price (or for free) which was awesome. In winter thought it had sauna and very nice steam sauna but no pool which my daughter was objecting to. The staff are extra nice and everyone one of them go extra mile to make the stay even better.
Stayed 4 nights in Dec 2021

8/10 Good

Sumeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Roopa

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Great staff, great room, beautiful interiors everywhere, excellent restaurant, mesmerizing outdoors.
Stayed 3 nights in Nov 2020
Response from Chris on 1 Dec 2020
Thanks a lot for your visit, it was a pleasure to welcome you. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Hendrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifull setting and great experience
Lovely hotel and restaurant. A little out of town but still walking distance. Great setting next to the little river.
Stayed 1 night in Sep 2020
Response from Chris on 27 Oct 2020
Thanks for your visit. We appreciate your review and hope to see you soon again.

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of thé best option in Gstaad
Flawless overall Highly recommended
Stayed 1 night in Apr 2020
Response from Chris on 3 Jun 2020
Many thanks for your visit and the 10 points :-)

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Chris on 15 Feb 2020
Thank you for having stayes with us, hope to see you soon again.

10/10 Excellent

Ossian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a perfect location
We had an amazing stay in this hotel. The staff was friendly and helpful, our attic room was beautiful and cozy with a view on the mountains and a fireplace. Breakfast was good and we also ordered pizza to our room in the evening from the hotel’s restaurant, perfection! The location was great with the Eggli ski lift just 2 min walk away from the hotel and town center 7 min away. Definitely coming back!
Stayed 3 nights in Jan 2020
Response from Chris on 8 Feb 2020
Thanks a lot for staying with us. It was a great pleasure to welcome you and we appreciate your positive review. Your comments are a big motiviation for the whole team. Hope to see you soon again!

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We very much enjoyed the warm hospitality and excellent location near the gondola. The center of Gstaad was an easy walk away.
Stayed 3 nights in Jan 2020
Response from Chris on 15 Feb 2020
Thanks for staying with us and thanks for the nice review. Hope to see you soon again.

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OKSANA and JOHN
Stayed 4 nights in Jan 2020

10/10 Excellent

Brian, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the lifts, close walk into town. Overall very clean and nice.
Stayed 1 night in Dec 2019

10/10 Excellent

Julie, NYC

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at Arc en Ciel hotel in Gstaad. The hotel is charming and cozy yet looks and feels new. The location is excellent, walking distance to lifts. Restaurant is great, staff very friendly. Breakfast very good with a variety of options. Our room had a free standing bathtub which was fantastic to soak in after a day on the slopes. There is also a kids arcade in the lower level which is a great outlet for kids. Just a wonderful place, as is Gstaad.
Stayed 5 nights in Dec 2019
Response from Chris on 8 Feb 2020
Many thanks for this nice review. It was a great pleasure to welcome you the the Arc-en-ciel!

10/10 Excellent

Karolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just go for it !
Excellent hotel and restaurant. Very good service. Can be full and sometimes you must wait for a waiter. Staff excellent and very efficient at hotel, room was perfect. Very cosy and perfectly done for kids too. Family friendly hotel , kids had fun in the playrooms available. Beautiful view ..
Stayed 1 night in Dec 2019
Response from Chris on 15 Feb 2020
Thank you for staying with us, it was a great pleasure to have you as our guest in the hotel.

10/10 Excellent

MAGEDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

ELAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view !!!
This excellent hotel is situated a short walk from The Promenade in Gstaad. The staff were super friendly ...... the free breakfast was an added bonus ... with a great choice for hot and cold food .... and oh! what a beautiful view from my hotel room !!! Would highly recommend whether for a trip in the summer time or winter vacation.
Stayed 1 night in Aug 2019

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very friendly staff
Stayed 1 night in Apr 2019

10/10 Excellent

RIaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy Hotel for a perfect Holiday
The hotel was located 2 mins walks from a bus station and about a Km to the train station. It was nice friendly welcoming hotel . The staff was outstanding always waiting to help . The rooms a nice and big and very cosy gives u utmost comfort . View from the rooms is also very amazing and a must visit hotel if you are at Gstaad
Stayed 1 night in Dec 2018
Response from Chris on 28 Dec 2018
Thanks for your visit and for the nice review. This is a great Motivation for our staff. Kind regards and hope to see you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything... We loved the room, the amenities, the staff was super nice, the restaurant and lobby very nicely put. Wish we had planned to stay a couple of more days...
Stayed 2 nights in Nov 2018
Response from Chris on 19 Nov 2018
Thanks for your visit and your nice review. Looking Forward to seeing you again.

10/10 Excellent

Mark

Lovely hotel!
Unfortunate that we could only could stay for one night but this is a lovely, very comfortable hotel. It seems to be quite newly updated but has retained an old chalet style feel. Very nice. Only a very short walk really to the village centre, I was worried about this before, but no reason to be. Restaurant seemed very popular and we enjoyed our evening meal there. I appreciated that the owner came to say hello to us at breakfast to make sure everything was OK. Could have stayed much longer! The kids voted it the best hotel we stayed in.
Stayed 1 night in Aug 2018

10/10 Excellent

Samiha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Original Gstaad Hotel!
Great Hotel at the foot of Eggli Mountain. Rooms are clean, some with balconies. Staff is very friendly. The restaurant serves delicious pizzas and continental breakfast is not to be missed. Would stay there again.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are big and beautiful beds and comfortable duvets and well equipped rooms , the breakfast buffet is good though the TVs in the rooms are small . Highly recommended hotel
Stayed 6 nights in Mar 2018

8/10 Good

Simon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great location
This is a smart, comfortable hotel in an excellent location in Gstaad.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. Nice staff and very accomidating to all our needs. Also great location right next to ski lift. Highly recommended.
Stayed 3 nights in Feb 2018
Response from Hotel Arc-en-ciel on 12 Mar 2018
Thanks for your visit and your compliments. Looking forward to seeing you again! Ch. Matti & team

8/10 Good

Julie, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel walking distance to slopes
Modern yet rusticly charming hotel very close to the slopes. NIce breakfast buffet in the morning wih eggs, fresh bread, lots of delicious cheeses and an espresso machine. Loved the simple yet cozy decor. The tub in the room was lovely to soak in after skiing. Great views. Nice management. Restaurant good but overpriced. Excellent restaurants close by. Would come again if they add s fireplace; that’s all that is missing.
Stayed 5 nights in Dec 2017
Response from Hotel Arc-en-ciel on 12 Mar 2018
Thanks for your visit and your nice review. Hope to welcome you again.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great place, close to everything, amazing service.
Stayed 1 night in Dec 2017
Thank you for your visit and for taking time to write a Review. Hope to see you soon again.

10/10 Excellent

Melvin, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place to stay
Great hotel with a very professional staff in a beautiful Swiss ski village.
Stayed 2 nights in Sep 2017

8/10 Good

My Daughter, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, very well situated, clean rooms, WiFi network excellent. Very friendly and kind staff.

10/10 Excellent

Prashant Dhorda, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!
Outstanding in all ways whether it's location (very picturesque), hospitality/service, staff etc. I would definitely come here again and would recommend this hotel if you are looking for a perfect and a pampered stay!
We are happy to hear that you enjoyed your stay at the Arc-en-ciel. Thank you for the nice review.

6/10 Okay

MHD MARWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and convenient hotel
We just stayed one night on our travel trough but where pleasantly surprise by the warm welcome and enjoyed our stay very much!
Response from General Manager on 27 Nov 2016
Thank you for you nice review. It was a great pleasure to welcome you. Kind regards Ch. Matti & team

10/10 Excellent

Rajesh, GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truely remarkable place for a family holiday(get away). Kids and better half really loved it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel with kind staff. It is also convenient located.