- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Everything was perfect. The hotel is close to everything and they gave us a lot of good suggestions. The room was pretty nice!!!
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Located in Bern, Hotel Restaurant Goldener Schlüssel Bern is in the city centre and near a train station. Clock Tower (Zeitglockenturm) and French Church are local landmarks, and the area's natural beauty can be seen at Botanical Garden and Bern Rose Garden. Looking to enjoy an event or a game while in town? See what's happening at Stade de Suisse Wankdorf or PostFinance Arena.
This hotel has a great location, but that's about it. I was given an extremely small room, with barely enough room to walk around the bed. To make things worse, the switch on one of the table lamps was broken, making the light flicker constantly. Then, I discovered that the shower drain was slow and the shower stall almost overflowed on everything. Fortunately I caught it, paused the shower for awhile, and completed my shower that way. When I mentioned what had happened to the front desk, they said "Oh yeah, we know about that." Nothing even close to "Thanks for catching that and preventing the shower from flooding the whole floor." On my two week trip, this was the most expensive and least desirable hotel that I stayed at. Not recommended at all, at least until the staff realizes that they are in business to provide service to their customers. P.S. The breakfast was poor, too.