Breakfast, lunch, dinner served; international cuisine

Reviews of IntercityHotel Berlin Airport Area North

IntercityHotel Berlin Airport Area North
Am Seegraben 2, Schoenefeld, BB

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 1000 reviews" "
Rating 8 - Good. 372 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Christina Marie

Disliked: Property conditions & facilities
Staff walked in to my room 2 separate times without knocking for no apparent reason. They would just immediately say “sorry” when they saw I was in there. There is no microwave in the room. No complimentary coffee, tea, water. The rooms are tiny and hot. The AC did not work properly. This hotel is located right beside the train track so prepare yourself for the loudness of that.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dustin Mrotzeck on 3 Apr 2024
Sehr geehrter Gast,wir danken Ihnen für Ihre Bewertung und hoffen, dass Sie eine angenehme Reise hatten.Mit freundlichen GrüßenIhr IntercityHotel Team

2/10 Terrible

madeleine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dustin Mrotzeck on 29 Feb 2024
Sehr geehrter Gast,wir danken Ihnen für Ihr Feedback.Es tut uns Leid, dass Sie mit unserer Leistung nicht zufrieden waren und hoffen, dass Sie uns in Zukunft noch eine Chance geben.Mit freundlichen GrüßenIhr IntercityHotel Team

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dustin Mrotzeck on 21 Feb 2024
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr IntercityHotel Team

6/10 Okay

Gary, Bishop Auckland

Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Dustin Mrotzeck on 29 Feb 2024
Sehr geehrter Gast,für Ihr Feedback sind wir Ihnen sehr dankbar.Wir hoffen, Sie auch in Zukunft bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr IntercityHotel Team

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Perfect location at a very excellent price. The two InterCity hotels do need to differentiate themselfes rather better.
Stayed 1 night in Jan 2024
Response from Dustin Mrotzeck on 21 Feb 2024
Dear valued guest,It is heartening to hear that you appreciated our prime location and competitive pricing. Your insightful comment regarding the differentiation between our two IntercityHotels is noted.At IntercityHotel, we constantly strive to create unique experiences for our guests. Each of our hotels, while maintaining the high standards of the IntercityHotel brand, has its own distinct character.We hope to welcome you back and offer you another memorable stay.Kind regardsYour IntercityHotel Team

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Convenient for getting to the airport
Stayed 2 nights in Jan 2024
Response from Dustin Mrotzeck on 15 Jan 2024
Sehr geehrter Gast,Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns im IntercityHotel Berlin Airport Area North genossen haben. Ihre positive Rückmeldung bezüglich der Sauberkeit, des Zustandes und der Ausstattung unseres Gebäudes sowie des Personals und des Services ist für uns sehr erfreulich.Wir schätzen Ihre Rückmeldung sehr und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche GrüßeIhr IntercityHotel Team

8/10 Good

Paata

Stayed 1 night in Jan 2024
Response from Dustin Mrotzeck on 5 Feb 2024
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Wir hoffen, Sie hatten eine angenehme Reise und besuchen uns bald wieder.Mi freundlichen GrüßenIhr IntercityHotel Team

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024
Response from Dustin Mrotzeck on 9 Jan 2024
Sehr geehrter Gast,Wir freuen uns sehr über Ihr positives Feedback bezüglich der Sauberkeit, des Zustands und der Ausstattung des Gebäudes, des Personals und des Services sowie der Annehmlichkeiten. Es ist unser größtes Anliegen, dass sich unsere Gäste in unserem Hotel wohl fühlen. Ihre Zufriedenheit bestätigt uns, dass wir auf dem richtigen Weg sind.Wir hoffen, Sie bald wieder bei uns im IntercityHotel Berlin Airport Area North begrüßen zu dürfen.Herzliche GrüßeIhr IntercityHotel Team

6/10 Okay

Olaf

Travelled with family
Liked: Cleanliness, property conditions & facilities
Conveniently not far the airport, but ...
Thanks for checking us in early, but the rest was just so-so. As H members we would have expected not only one bottle of free water upon arrival but for each day of our stay (is that so expensive for you?). The bathroom lacked air ventilation, you can imagine the rest... The room was too hot; opening the window during the night was not an option due to the busy street in front of the hotel, and the air condition was not cooling but just blowing air. Thumbs down this time 👎👎👎
Stayed 3 nights in Dec 2023
Response from Dustin Mrotzeck on 9 Jan 2024
Dear Guest,Your feedback is essential to us, and we appreciate you taking the time to share your thoughts about your recent stay at IntercityHotel Berlin Airport Area North. We hear your concerns about the amenities provided and the room's temperature. Our primary goal is to offer a comfortable, enjoyable stay for all our guests, and we are sorry to hear that we didn't meet your expectations this time.We take note of your feedback regarding the water provision and room's ventilation. This is an important reminder for us to consistently strive for better guest experiences. We understand how these aspects can significantly impact the comfort of your stay.Regarding the noise from the street, we apologize for any disruption it may have caused to your rest. Our location does offer convenience to the airport, but we realize it can also bring challenges such as this one.Your feedback is invaluable as it helps us identify areas where we can improve. We hope that despite these issues, you will choose to stay with us again in the future, and we will have another chance to serve you better.Kind regardsYour IntercityHotel Team

10/10 Excellent

Melinda, Dewitt

Stayed 1 night in Dec 2023

10/10 Excellent

Zubaida

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Dustin Mrotzeck on 21 Dec 2023
Sehr geehrter Gast,es freut uns sehr zu hören, dass Sie die Sauberkeit in unserem Hotel schätzen. Ein sauberes und einladendes Umfeld zu schaffen, ist uns in der Tat sehr wichtig. Ihr positives Feedback gibt uns das Vertrauen, dass wir auf dem richtigen Weg sind.Herzliche GrüßeIhr IntercityHotel-Team

8/10 Good

Si Nam

Stayed 1 night in Dec 2023
Response from Dustin Mrotzeck on 29 Feb 2024
Sehr geehrter Gast,wir freuen uns über Ihre Bewertung und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr IntercityHotel Team

8/10 Good

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gail, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Fresh, new and clean. Loved it
Stayed 1 night in Dec 2023
Response from Dustin Mrotzeck on 18 Dec 2023
Sehr geehrter Gast, Es freut uns sehr, dass Sie Ihren Aufenthalt im IntercityHotel Berlin Airport Area North genossen haben. Wir sind stolz darauf, unseren Gästen nur die beste Qualität in Bezug auf Sauberkeit, Zustand und Ausstattung unseres Gebäudes sowie unseren Service zu bieten. Es ist uns eine Freude zu hören, dass Sie dies zu schätzen wissen. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Herzliche GrüßeIhr IntercityHotel Team

4/10 Poor

andrew, oradell

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Booked this hotel thinking it was AT the airport as there’s an intercity hotel visible from the terminal. This hotel is the “old” intercity hotel near terminal 5, which is the old Berlin airport, and is about a 10 minute 15 euro taxi ride away. Incredibly deceiving and the name of the hotel is most unfair. The beds are amongst the worst I have ever slept on . Sit in the middle and it will sandwich around you. It’s like the type of mattress you’d expect while camping. I forgot my toothbrush at my previous destination. Asked The front desk for one. Was told I needed to use a vending machine and it was 2 euros. Said it took cards. Turns out only some certain European debit card, which as an American I don’t have. Front desk unwilling to help. Even offered to give them cash if I could use their card. Still refused. I found this to just be gross. If you’re staying offsite stay at the Moxy hotel. Closer to airport, modern, and known for great service. Do not stay here.
Stayed 1 night in Dec 2023
Response from Dustin Mrotzeck on 6 Dec 2023
Dear Guest,We deeply regret to hear about the inconveniences you faced during your stay at our establishment. It appears there has been some misunderstanding about the location of our hotel. We assure you that our aim is to be clear and transparent about our location.We are sorry to hear about your experience with the mattress. Comfort is important to us and we strive to provide the best possible for our guests.We also regret that you had difficulties obtaining a toothbrush. Please accept our apologies for any inconvenience this may have caused you. Our aim is to provide utmost assistance and we'll strive to improve in this respect.We understand you had a less than ideal experience and we're sorry for this. Our goal is to provide an excellent stay for all our guests and your feedback helps us to focus on areas of improvement.Kind regardsYour IntercityHotel Team

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dustin Mrotzeck on 6 Dec 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr IntercityHotel Team

10/10 Excellent

WAHIDDULLAH

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, love it
Stayed 1 night in Nov 2023
Response from Dustin Mrotzeck on 15 Dec 2023
Sehr geehrter Gast,Es freut uns sehr, dass Sie Ihren Aufenthalt im IntercityHotel Berlin Airport Area North genossen haben. Es ist immer erfreulich zu hören, dass unsere Gäste die Sauberkeit, den Zustand und die Ausstattung unseres Hauses sowie den Service unseres Personals schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche GrüßeIhr IntercityHotel Team

8/10 Good

ilya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean with fast check in and out process. The room is quite comfort. The breakfast was good. My only complain is comlete lack of directions to the hotel in adjacent train station. As a result i arrived at late hour on the platform, did not know what direction to take, nobody was in the tonnel at that time and I took some direction (as it turned out later not correct one). I came with my luggage to some empty space without Internet coverage and was completely confused where should i go. I was forced to return down the tonnel and wait until somebody will go through it. Finally this person explained me the right direction, but it was not supposed to be such stressful experience. Especially when we speak about Airport Hotel, which definitely serves a lot of customers not familiar with the area
Stayed 1 night in Nov 2023
Response from Dustin Mrotzeck on 4 Dec 2023
Dear Guest,It's wonderful to hear you found our service efficient and our rooms comfortable. We're also pleased that you enjoyed our breakfast selection. We understand that navigating in unfamiliar areas can be challenging, particularly if signage is unclear or absent. Your feedback is important and we take note of your experience as we continually strive to enhance our service. We always strive to provide a seamless and stress-free experience for our guests, from the moment they arrive at the train station. We apologize for any inconvenience this may have caused during your stay. We hope that despite this, you enjoyed your stay with us and we look forward to welcoming you back to IntercityHotel Berlin Airport Area North in the future. Kind regardsYour IntercityHotel Team

8/10 Good

Yuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good public transportation
Stayed 1 night in Nov 2023

2/10 Terrible

Ruth

Stayed 1 night in Nov 2023
Response from Dustin Mrotzeck on 9 Nov 2023
Sehr geehrter Gast,wir bedauern, dass Ihr Aufenthalt nicht zufriedenstellend war und entschuldigen uns dafür, den in uns gesetzten Erwartungen nicht gerecht geworden zu sein.Falls Sie Vorschläge zur Verbesserung unseres Produktes haben, können Sie uns gern direkt kontaktieren.Mit freundlichen GrüßenIhr IntercityHotel Team

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dustin Mrotzeck on 7 Nov 2023
Sehr geehrter Gast,es freut uns sehr, dass Sie die Sauberkeit, den Zustand und die Ausstattung unseres Gebäudes sowie unseren Service und das Personal positiv hervorgehoben haben. Es ist unser ständiges Bestreben, unseren Gästen den bestmöglichen Aufenthalt zu bieten. Ihre lobenden Worte sind eine schöne Bestätigung für uns.Wir hoffen, Sie bald wieder im IntercityHotel Berlin Airport Area North begrüßen zu dürfen.Herzliche GrüßeIhr IntercityHotel Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for Berlin Brandenburg airport and less than 10 minute walk to an s-bahn station. Room was clean and comfortable. The area surrounding the airport has a lot of traffic and gets a lot of noise from the road.
Stayed 1 night in Oct 2023

2/10 Terrible

Corey

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I ate there twice. First I had 2 boiled eggs so the morning guy only charged me for a childs plate, but they must have changed it . They were cold and slightly green around the yolk. The steak dinner was the worst. It wasn't cooked right and when it came back it tasted like old nasty grease and I vomited on my plate and in the bathroom. My drinks and everything came back up. Sunday night I had a tequila surprise which the same waiter that served my steak made and instead of layering it he put it in a shaker and it wasn't right. I wasn't able to eat all weekend. I ordered out for a pizza on Sunday night but my stomach was still not right so I had 3 bites and packed it in a Ziploc bag and brought it to my next place which so far is very nice 👍👍
Stayed 4 nights in Oct 2023
Response from Dustin Mrotzeck on 17 Oct 2023
Dear Guest,We are truly sorry to hear about your dining experience at our establishment. It is our aim to provide top-notch food and service and it seems we did not meet this expectation during your visit.Your comments about the food and drinks are disheartening to read, as we take pride in the quality of our meals. We sincerely apologize for the distress and discomfort you experienced.We are appreciative of your feedback as it helps us understand where improvements can be made. We value your patronage and hope that you will give us another opportunity to serve you better in the future.Kind regardsYour IntercityHotel Team

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the helpfulness of the staff and the overall stay at your hotel! Very impressed
Stayed 1 night in Oct 2023
Response from Dustin Mrotzeck on 11 Oct 2023
Dear Guest,Your heartwarming words about our staff and your overall stay are truly appreciated. It's gratifying to know that our team was able to contribute to your enjoyable experience at IntercityHotel Berlin Airport Area North.Our staff always aims to provide top-notch service and we're thrilled that we met your expectations. Your positive feedback serves as a great encouragement for our team to continue delivering excellent service.We look forward to welcoming you back on your next visit to Berlin.Kind regardsYour IntercityHotel Team

10/10 Excellent

AGLENTINA

Stayed 5 nights in Sep 2023

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, close to the airport but with limited transportation. We booked for one night and it worked for us.
Stayed 1 night in Sep 2023
Response from Dustin Mrotzeck on 5 Oct 2023
Dear Customer,we are very pleased that you appreciated the cleanliness of our rooms and the proximity to the airport. The satisfaction of our guests is very important to us and it fills us with pride that we were able to meet your expectations. We take note of your comments regarding the transport connection and thank you for your understanding. It is our goal to provide our guests with a pleasant stay and we are glad that we were able to achieve this for you. We hope to welcome you back soon.Best regardsYour IntercityHotel Team

10/10 Excellent

suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief stay
Inwas rhere just for a night it is closer to terminal 5 but most planes land and leaves from terminal 1 and 2 , food is good in the lounge room is very comfortable if you want to go to the airport there are shuttles for 10 euros but will have to book at the reception
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Excellent convenient hotel
Room was compact but the bed was very comfortable and the room was well insulated to outdoor sound, you would not think it is so close to airport. Air conditioning works to cool at night important in often hot European hotels. Front desk were excellent and friendly professional in all interactions. The hotel is walking distance to bus and rail connections.
Stayed 2 nights in Sep 2023
Response from Dustin Mrotzeck on 5 Oct 2023
Dear guest,It brings us great pleasure to learn about your recent stay at IntercityHotel Berlin Airport Area North. Your positive remarks about our comfortable bedding and effective sound insulation truly brighten our day. We're particularly glad that the air conditioning provided you with a comfortable environment, especially considering the occasionally warm European climate. It's heartening to know that our front desk team was able to meet your expectations with their professional and friendly service.The convenience of our location, being in close proximity to transportation options, is an aspect we take pride in and we're glad you appreciated it too.Thank you once again for sharing your experience. We hope to have the pleasure of welcoming you back in the near future.Kind regardsYour IntercityHotel Team

10/10 Excellent

Omar, Kissimme

Stayed 1 night in Sep 2023

8/10 Good

David, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice Property, close to train to Airport
Stayed 1 night in Sep 2023
Response from Dustin Mrotzeck on 25 Sept 2023
Dear Guest,We're delighted to learn that you found our property appealing and appreciated its proximity to the train station, which indeed makes traveling to the airport more convenient. Our location is indeed one of the features that our guests love about our hotel.We hope to have the pleasure of welcoming you back soon at IntercityHotel Berlin Airport Area North. Kind regardsYour IntercityHotel Team

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dustin Mrotzeck on 25 Sept 2023
Sehr geehrte Gast,vielen Dank für Ihre Bewertung.Wir hoffen, Sie hatten eine schöne Zeit bei uns und besuchen uns bald wieder.Mit freundlichen GrüßenIhr IntercityHotel Team

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

eddie

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Dustin Mrotzeck on 21 Sept 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Wir freuen uns, Sie zukünftig wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr IntercityHotel Team

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport
Response from Dustin Mrotzeck on 21 Sept 2023
Sehr geehrter Gast,es freut uns sehr, dass Sie Ihren Aufenthalt bei uns im IntercityHotel Berlin Airport BER Terminal 1+2 genossen haben. Besonders freut es uns, dass Sie die Sauberkeit, den Zustand sowie die Ausstattung unseres Hauses positiv hervorheben. Unser Personal bemüht sich stets, den bestmöglichen Service zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche GrüßeIhr IntercityHotel Team

10/10 Excellent

Sean

Stayed 1 night in Sep 2023

10/10 Excellent

kate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location for airport terminal 1 and 2. took me 5 minute to get to security checks. Comfortable room and nice bedroom. A/C was not working
Stayed 1 night in Aug 2023
Response from Dustin Mrotzeck on 12 Sept 2023
Dear Guest,We are delighted to learn that you enjoyed the location of our hotel and found the room to your satisfaction. Your comfort is paramount to us.On the other hand, we are sorry to hear about your experience with the air conditioning. Your feedback is crucial to us and we sincerely appreciate you bringing this to our attention.We strive to offer a seamless stay to all our guests, and we are looking forward to welcoming you again at IntercityHotel Berlin Airport Area North.Kind regardsYour IntercityHotel Team

10/10 Excellent

Jean Francois

Stayed 2 nights in Sep 2023

10/10 Excellent

Steven, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dustin Mrotzeck on 4 Sept 2023
Dear Guest,we are very pleased that you liked our IntercityHotel in Berlin in the area of cleanliness, condition and equipment of the building as well as our staff and service. Our goal is to provide our guests with a pleasant and comfortable stay.Best regardsYour IntercityHotel Team

10/10 Excellent

Verified traveller

Excellent
Excellent
Stayed 1 night in Aug 2023
Response from Dustin Mrotzeck on 4 Sept 2023
Dear Guest,We are very pleased that you found your stay at IntercityHotel Berlin Airport Area North to be excellent. We always strive to provide the best possible service and your positive feedback confirms our efforts. We hope to welcome you again soon.Best regardsYour IntercityHotel Team

10/10 Excellent

Lionel

Stayed 1 night in Aug 2023

8/10 Good

Rachel

Stayed 1 night in Aug 2023

10/10 Excellent

TRANS INTL COURIER

Stayed 1 night in Aug 2023
Response from Dustin Mrotzeck on 28 Aug 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Es freut uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr IntercityHotel Team

10/10 Excellent

Clifford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop in ... The staff was so helpful and the driver was great so much info
Stayed 1 night in Aug 2023

8/10 Good

Pablo Hernan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service good staff, we love it
Stayed 4 nights in Jul 2023

2/10 Terrible

Pavla

Business traveller
Disliked: Staff & service, room comfort
Not good at all
Staff has not been accommodating at all., when ordered food specifically rising my allergy for gluten, food came with croutons, when taken back to the kitchen, I was presented with so called “made from scratch again “ Well to my horror, and when diving into my salad again - croutons fous. At the bottom of the dish. There was no seriousness taken into my condition whatsoever., staff has been so non accommodating. I wil not recommend and definitely will not be staying ever again,
Stayed 1 night in Jul 2023
Response from Dustin Mrotzeck on 14 Jul 2023
Dear guest,Thank you for your review of IntercityHotel Berlin Brandenburg Airport. We appreciate you taking the time to share your experience. We understand that the service did not meet your expectations and we apologize for that. At IntercityHotel Berlin Brandenburg Airport, we strive to ensure all our guests have a pleasant stay, and we regret that in this instance, this was not the case. We value all feedback and are committed to using it to improve our services going forward. Thank you again for your review and for choosing us as your hotel of choice.Kind regardsYour IntercityHotel Team

8/10 Good

Jose Antonio

Stayed 1 night in Jul 2023
Response from Dustin Mrotzeck on 12 Jul 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Wir hoffen, Sie zeitnah wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr IntercityHotel Team