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Arrival at hotel was amazing lovely friendly and happy staff, we arrived early due to an early flight our room would not be ready till 3pm but that was ok. We got to leave our luggage at reception then we went for food and a walk around. Reception staff could not be more helpful and friendly. Our room was clean, comfy bed and bathroom clean. Hotel is central easy to get to underground etc 100%book this hotel on our next trip to Berlin value for money was brilliant
Friendly helpful staff and clean rooms with nice aircondition.
Cons: the worst internet in a hotel ever, no room service no new towels or bed sheets are provided upon asking
The holiday inn made my trip to Berlin extra special. It is in a central location accessible to everything around you. The staff are lovely and so attentive. This hotel is a dream come true!
JeJe
Stayed 6 nights in Aug 2020
Response from Maria Mosny - Front Office Shiftleader on 15 Sept 2020
Dear JeJe,
thank you so much for these warming words.
Great to see that we offered everything you needed.
Best regards
It was a great hotel. The staff were extremely friendly and helpful. The only negative is that the room was too hot however, this is probably personal preference.
The check in and staff member was lovely. We had a deluxe room, the only thing deluxe about it was the view of the Tv Tower. Everything looked worn out. Hardly any facilities in the room. Felt like we paid for a basic type of room. Not really that impressed. Location is good for getting a round but not really one for its sights.
The level of service especially at the reception was excellent.. I had a few questions and they answered them fully .
Location and condition of the hotel was very good too.
Have given it a good write up on a trip advisor as well
Seems that there are issues with housekeeping.Took until 5PM to have the room serviced...even after handing the sign on the door.Very poor for a four star hotel.
We specifically chose this hotel since it states that it has air conditioning. Unfortunately they don’t. When the temps are still in the 70s you really need ac in such a big hotel. When we called the first evening we’re told they don’t have ac; however at checkout they claimed that they do have ac, but it’s already turned off because it’s winter (in October?). Disappointing treatment overall and unpleasant hot nights.
Nice location, not far to the trans, or subway 10 minute walk or so.the standard rooms are small, had to upgrade to get a bigger room. Breakfast is excellent
The only thing I can say bad about the place is the fact the air conditioning doesn't apparently work as it's no longer summer and the room was boiling. I noticed a few people complain about this
I enjoyed my time in Holiday inn, the bedroom was comfortable and a very nice looking. There were two issues I accounted which was the staff door opposite my room 768, would slam each day, and time a person went though the door, plus the drilling and hammering in the neighbouring room.
Fabulous and friendly staff and a great location with lots of transport nearby which made our stay very comfortable!
Fiona
Stayed 3 nights in Aug 2019
Response from Andrea Martin on 30 Aug 2019
Dear Fiona, thank you so much for your awesome review. My team and I hope to welcome you again soon at the Holiday Inn Berlin Center Alexanderplatz. Kind regards, Andrea Martin, Guest Relation