Executive Room, 1 Double Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews of Premier Inn Berlin Alexanderplatz

Premier Inn Berlin Alexanderplatz
Theanolte-Baehnisch-Strasse 2, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 418 out of 1000 reviews" "
Rating 8 - Good. 467 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021

10/10 Excellent

shimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 5 nights in Nov 2021

10/10 Excellent

Ewa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. For the money we paid the hotel is excellent.
Stayed 3 nights in Aug 2021

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021
Response from Laura Rennock on 12 Mar 2021
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

8/10 Good

Arthur

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

10/10 Excellent

Krasimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Everything was very easy and clear. The staff at reception very helpful and polite.
Stayed 3 nights in Sep 2020

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip
Arrival at hotel was amazing lovely friendly and happy staff, we arrived early due to an early flight our room would not be ready till 3pm but that was ok. We got to leave our luggage at reception then we went for food and a walk around. Reception staff could not be more helpful and friendly. Our room was clean, comfy bed and bathroom clean. Hotel is central easy to get to underground etc 100%book this hotel on our next trip to Berlin value for money was brilliant
Stayed 3 nights in Sep 2020

10/10 Excellent

Emma, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay - comfy bed and new facilities! The bathroom is luxurious!
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Sep 2020

10/10 Excellent

Jonathan, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, well kept, air conditioned. Convenient location 2 mins from u-bahn and Alexanderplatz.
Stayed 3 nights in Aug 2020
Response from Maria Mosn - Front Office Shiftleader on 15 Sept 2020
Dear Jonathan, thank you so much for this wonderful review. Hope to welcome you back again. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
bad for a 4 starts hotel
Friendly helpful staff and clean rooms with nice aircondition. Cons: the worst internet in a hotel ever, no room service no new towels or bed sheets are provided upon asking
Stayed 3 nights in Aug 2020

10/10 Excellent

JeJe, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The holiday inn made my trip to Berlin extra special. It is in a central location accessible to everything around you. The staff are lovely and so attentive. This hotel is a dream come true!
Stayed 6 nights in Aug 2020
Response from Maria Mosny - Front Office Shiftleader on 15 Sept 2020
Dear JeJe, thank you so much for these warming words. Great to see that we offered everything you needed. Best regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was a great hotel. The staff were extremely friendly and helpful. The only negative is that the room was too hot however, this is probably personal preference.
Stayed 3 nights in Mar 2020

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

4/10 Poor

Lily

Liked: Room comfort
Disliked: Property conditions & facilities
Disappointment
The check in and staff member was lovely. We had a deluxe room, the only thing deluxe about it was the view of the Tv Tower. Everything looked worn out. Hardly any facilities in the room. Felt like we paid for a basic type of room. Not really that impressed. Location is good for getting a round but not really one for its sights.
Stayed 3 nights in Mar 2020

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location.good size bed, Big screen tv, there was no desk, small size room
Stayed 3 nights in Feb 2020

8/10 Good

Eduard

Travelled with group
Liked: Room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!! Would recommend this hotel, great location, service and very clean.
Stayed 3 nights in Feb 2020

10/10 Excellent

Steve, Woking England

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of service especially at the reception was excellent.. I had a few questions and they answered them fully . Location and condition of the hotel was very good too. Have given it a good write up on a trip advisor as well
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Jan 2020

10/10 Excellent

Erna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Afek

Stayed 4 nights in Jan 2020

8/10 Good

Salma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Perfect for the Christmas Markets. Will definitely book again for next year.
Stayed 2 nights in Dec 2019

2/10 Terrible

MUSAED

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund
The refund policy is bad
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Seems that there are issues with housekeeping.Took until 5PM to have the room serviced...even after handing the sign on the door.Very poor for a four star hotel.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

4/10 Poor

Forrest

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Unpleasant conditions for a good hotel chain
We specifically chose this hotel since it states that it has air conditioning. Unfortunately they don’t. When the temps are still in the 70s you really need ac in such a big hotel. When we called the first evening we’re told they don’t have ac; however at checkout they claimed that they do have ac, but it’s already turned off because it’s winter (in October?). Disappointing treatment overall and unpleasant hot nights.
Stayed 3 nights in Oct 2019

8/10 Good

Erla

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berlin
Nice location, not far to the trans, or subway 10 minute walk or so.the standard rooms are small, had to upgrade to get a bigger room. Breakfast is excellent
Stayed 4 nights in Oct 2019

8/10 Good

Puniko

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
location and breakfast are ok but staffs are not friendly and helpful
Stayed 3 nights in Sep 2019

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too hot
The only thing I can say bad about the place is the fact the air conditioning doesn't apparently work as it's no longer summer and the room was boiling. I noticed a few people complain about this
Stayed 3 nights in Sep 2019

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Yair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good choice in Berlin
Like always great location, very friendly staff , good breakfast and very convenient room.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very close to transport ,attractions and restaurants
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

4/10 Poor

Steven

Business traveller
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD LOCATION .......................... Nice Breakfast
Stayed 2 nights in Sep 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property was in good clean order, the staff were very friendly and helpful and the breakfast was excellent
Stayed 1 night in Sep 2019

8/10 Good

Aditi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time in Holiday inn, the bedroom was comfortable and a very nice looking. There were two issues I accounted which was the staff door opposite my room 768, would slam each day, and time a person went though the door, plus the drilling and hammering in the neighbouring room.
Stayed 6 nights in Aug 2019

8/10 Good

cheryl

Stayed 1 night in Aug 2019

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Fabulous and friendly staff and a great location with lots of transport nearby which made our stay very comfortable!
Stayed 3 nights in Aug 2019
Response from Andrea Martin on 30 Aug 2019
Dear Fiona, thank you so much for your awesome review. My team and I hope to welcome you again soon at the Holiday Inn Berlin Center Alexanderplatz. Kind regards, Andrea Martin, Guest Relation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Andrea Martin on 30 Aug 2019
Dear guest, thank you for your awesome 10 Star rating. We hope to see you again soon. Kind regards, Andrea Martin, Guest Relation